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The Home Depot
1801 E Custer Ave, Helena, MT 59602, United States
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The Home Depot
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An
Review β„–1

A seller of THINGS. Lots and lots THINGS. Always a great place to go! Very helpful staff. This location also has clean bathrooms, knowledgeable staff and they are always happy to help lift THINGS. Get THINGS. Even teach you about THINGS. So, basically I am saying: if you are looking for THINGS, or need to know what to do with your current THINGS, how to fancy up your THINGS....this is the place to go to get THINGS to do things with- and to- your THINGS. Its awesome!!!!For sure, go here for THINGS. (And be sure to add this to the Designated Dump Zone list. )PPSS: they love LOVE LOVE dogs at this place....I added pics of some of the THINGS I have bought from HD. Not the dogs tho.....those are the babies.......they πŸ’— HD too.

Li
Review β„–2

Flooring section needs help. I asked an older woman to help me move 25 boxes of flooring to the front. She said I needed to hand stack the 25 boxes in a cart and put it in my truck without help. Other young associate couldnt bother to read flooring instructions and was very ignorant on which floor I should buy that wouldnt have a transition seam, so she recommended carpet. I also didnt get a call telling me my online pick up was canceled even after 4 hrs. We drove from Great Falls and it was really an awful experience.

Ni
Review β„–3

Good place to get many things under one roof.

Ch
Review β„–4

Apparently I had my cloak of invisibility on yesterday when I went in to pick up an online order. I stood in front of the counter after waiting patiently for the associate to finish with the previous customer and received absolutely no acknowledgement. No Ill be right with you....no what can I do for you? She just continued to click away at her computer. What made matters worse, the other associate who noticed I was standing there, said absolutely nothing to me and then proceeded to take a phone call where I overheard her tell the customer she had no clue where the customers shipped Item was. When she finished this long non-helpful conversation she walked away from the counter without a word to me. I finally went to an associate who was running a register in the same area, and she quickly got my pick up order so I could leave.Come on Home Depot in-store pick-up!!!You are better than this! I am embarrassed for you. A simple smile and I be right with you would have made this customers experience much better.

Ja
Review β„–5

Bought ac unit. All employees friendly and easy to talk too

Ma
Review β„–6

My favorite hardware store of all time. Great place to buy DeWalt and Milwaukee

Ra
Review β„–7

Another hardware store that gives you 10% off discount for military and I appreciate that and their staff is more than willing to help me. I took some rose bushes and that look like theyd been burned and shriveled up for years and was successful in getting them to refund my money

Au
Review β„–8

We were in today needing help with doors. Paul was extremely helpful and knowledgeable. We were also at the other store across the interstate. Their customer service sucks. Stark difference. Paul’s the man!!

Ki
Review β„–9

The ladies in the shower/bath Dept were very nice and helpful and knew exactly what we needed. Went home any everything went smoothly and simple !

Sy
Review β„–10

Great place to shop for any household items. Paint section is a huge win in my experience. Although some other times Ive been there and I couldnt find a worker to help me, and they tricked me into signing up for their credit line. I thought it was like a rewards kind of deal.That was my mistake for misunderstanding though, and there was a shortage of employees during the time I couldnt find one to help. So its still a 5 star store in my eyes because those can be forgiven

An
Review β„–11

The staff here was very friendly and helpful. The store was clean and they had a great selection of plants, which is what we were there to look at mostly.

Su
Review β„–12

Always nice folks for the most part. Helpful and knowledgeable. Normally have what we need or can direct us to where we may be able to find it.

La
Review β„–13

No matter the reason for my visit to Home Depot, an available employee is never in short supply. I may be interrupting other work they may had been diligently involved in completing, in which I thoroughly apologize. However, I have never experienced a more authentically friendly and knowledgeable craftsman other than Lee. He has always been eagerly involved in whatever project I may be working on, no matter how unique. I dont trust anyone but Lee to give me the truth and correct information so I will always be learning more about self sufficient innovation only because what he taught me was not incorrect or insincere. Youre my hero, Lee!

Da
Review β„–14

I started shopping here instead of the other bog box hardware store because they carry Behr paint. I used to feel treated differently as a woman here but not anymore. There isnt a large of a cleaning products section but I like the Zep brand products they carry only here!

Ka
Review β„–15

Shout out to Brian and the store manager! I had purchased and had my board cut at another Home Depot, and my measurements Were wrong. I came and asked the manager if they could cut it for me since I didn’t have my tools (and I’m not from here). She asked Brian and Brian was more than willing to cut my boards. He even offered to clean up my mistake.Thank y’all so much for the customer service!It meant so much to me.

Je
Review β„–16

They helped me find and order portable air conditioners. Should get them today.

Ed
Review β„–17

Had a great experience with the paint department today. Joe and especially Nancy were very helpful and were very kind. Ill never go to sherwin again.

Ra
Review β„–18

We shopped at several other stores looking for a refrigerator with certain dimensions. We should have gone to Home Depot first! Amanda Saraco was pleasant and knowledgeable. She found the fridge in the size we had to have-smallish-and made the process painless. Amanda is great!

La
Review β„–19

Great got my tool of the month, milwaukee 18 v grinder.

tc
Review β„–20

Paul in millworks/doors/ is awesome! We had been needing a remake of an antigue interior door for our home in Butte for several years. Paul found us a remake for half the price of other door companies.Thanks so much Paul, you rock.

Ma
Review β„–21

Terrible management. Rude. Says they will deliver on a certain day and did not get appliances till about a month later. When I complained to MANAGER he blocked my calls.

Gl
Review β„–22

Got what we needed and got out. Very helpful people and friendly. It felt good to be treated like a customer again.

Ia
Review β„–23

I look forward to my home depot trips knowing that I will find helpful service and a variety of products to fit my needs.I feel like a kid in a candy store every time I stop by. Always walk away with more than I planned on!

Ri
Review β„–24

Fast in and out good prices I need to stick to my list never happens

Da
Review β„–25

Try order parts for Whirlpool refrigerator that I bought from home depot 2 years ago its already outdated plus I cant get anybody to answer the damn phone and home depot anyway

Be
Review β„–26

I was in need of a window air conditioner cover. I called the evening before to see if they had one and a very nice young lady was very helpful. She told me which aisle it was in. I came in today and the greeter/cashier was very kind in making sure I had an electric cart to use. I went to the aisle, found the covers. An employee offered assistance and together we decided just what was best for me to purchase. All-in-all a very pleasant visit. I will certainly return to this store for such good, friendly, knowledgeable and efficient customer service. πŸ‘πŸ˜Š

Jo
Review β„–27

Graham was helpful and informative.

Ev
Review β„–28

A typical home depot with typical stuff. Lightly staffed though, and it took a while to find what we needed. And they didnt have the same line items the ones where we used to live had, so we had to go elsewhere for a few things

jo
Review β„–29

You cant go wrong with home depot. We need one in Butte Mt...

ja
Review β„–30

Would like to rate 4.5 stars but I cant do i rated 5 since the issue that I did have was a while ago on a hot water heater we purchased. They didnt want to exchange it but recently we purchased a couple high ticket items and I called them up to ask about their exchange or refund policy and they were going to discount the higher dollar item since they didnt think they had the one we wanted. All the associates have been helpful

Ja
Review β„–31

We were in the helena store and the young man in the bath area was awesome !

Mi
Review β„–32

Should give military discount on everything like lowes

NI
Review β„–33

Home Depot was very crowded everybody is doing it yourself home projects because of the coronavirus and so theyre running to home Depot and Lowes and its kind of sort of hectic and home Depot right now! Im very proud to say that the staff there that workers and boys are when out of the way above and beyond to help me and other customers that I saw them do that with as well so help us out no matter that they were getting pulled in 50 different directions they always kept a smile on their face and they still helped you know I think whoever trained those employees now home Depot they train them right

Je
Review β„–34

Used curbside and was quick and perfect.

Je
Review β„–35

Went in to get some stain samples for a fence. No one in paint department so we asked for help. Young man wearing an apron with the name Cody on it came to help. Had trouble finding our semi transparent stain choices in the system. Apologized profusely, tried to find help but never gave up searching. Finally found what we wanted and took care of it. Really appreciated his perseverance and dedication to figuring out what we needed even though he was inexperienced in department! Way to go and Good Job Cody! We appreciate you!! πŸ‘πŸ»πŸ‘πŸ»

Ro
Review β„–36

Whenever I need help at this store, I always have to try to find some. Then the help I find is usually clueless.

DÏ
Review β„–37

Super Friendly and easy going. They allow overnight parking too

Pa
Review β„–38

Great Home Depot and not too busy. Also, people there are friendly and helpful and if you need something they are knowledgeable. Parking is ample, its close to the airport so its in a good location and its right off a major highway. I like this place and they treated me very well the few times that I went.

No
Review β„–39

Im not into browsing in stores, but in Home Depot you cant help yourself. Fortunately there is always expert assistance to help find what is needed.

Ru
Review β„–40

They are not being mask nazis like Target is. I found what I needed more or less.

Ka
Review β„–41

Had a lady direct us all the way across the store to find what we were searching for. Great staff and so helpful.

Th
Review β„–42

Awesome customer service and staff is honest. Would take 10 of 10 over the competition here in town.

Ri
Review β„–43

Good prices on used tires

Mi
Review β„–44

We especially like the garden center at Home Depot in the Spring.

as
Review β„–45

If I could give zero stars, I would. I ordered kitchen appliances July 6th. It’s now mid November. Still no appliances. Every holiday sale encourages more appliances sold when they can’t deliver the ones they have already sold which definitely isn’t advertised when new customers are shopping. I check the delivery date, which has been changed more than 5 times without any notification, and it now doesn’t even state an accurate date but now states the delivery date was the date I ordered it. Go into Home Depot and no one can give me any answers or any solutions. So here we are, still waiting after being without a working dishwasher for months. So much for customer service being one of their core values.

Do
Review β„–46

Always have what we need,staff always helpful and fast...

Ho
Review β„–47

Never have everything I want or need.

Z.
Review β„–48

Ive built 3 additional bedrooms and 1 bathroom onto my house, while remodeling all of the rest of it, and most of my materials have come from this store. Been shopping here for years, so I definitely know this store.The staff has always been super helpful. The inventory in town is usually great, and if I did have to order something in they always made it easy.

Ma
Review β„–49

My favorite store of all stores

Ja
Review β„–50

Huge selection of materials and supplies but not the best customer service. I had a specific item I was looking for and I asked several different employees for help, each of which sent me to different places in the store.

Wo
Review β„–51

Bought a new lawnmower. Great price.

Fr
Review β„–52

The workers were just so nice, they helped us to get done in record time.

Sh
Review β„–53

Has everything you need for self improvements.Clean and good service.

Jo
Review β„–54

Theyve had the best customer service Ive ever seen in my life I was in and out of there in 10 minutes

De
Review β„–55

Busy on Saturday, but got the help needed, self check out. Good experience.

Re
Review β„–56

Great friendly service.

Cl
Review β„–57

Do NOT order online! We live 130 miles away and they have never been able to complete an order. Not the staffs fault just a terrible online inventory program.

Dm
Review β„–58

Nice receiving

Tr
Review β„–59

I love home depot, only hardware store I go to

Ju
Review β„–60

If you have any chance to stay away from Carl and his incompetent store in Helena I would do so unless you feel like staying on the phone for 5 hours to get the products that youve ordered and paid for Ive been waiting almost a year corporate lies to you Carl lies to you none of them can be held at face value or held to their word. Bit of advice record every conversation you have with any of them.

Sa
Review β„–61

Home Depot is always a good place for me to shop. For the last 20plus years I/we have shipped there. They are always courteous and helpful.

Bi
Review β„–62

Good. Generally helpful. I have learned a lot from these people

Vi
Review β„–63

They actually have staff that can help you

Ha
Review β„–64

Easygoing shopping experience. The folks in the orange aprons are pretty helpful and check in with the shoppers often. Apparently their app has a map... thats going to make trips to home depot easier and faster.

Ca
Review β„–65

Very great service. Helpful and very personal and easy to work with.

Ro
Review β„–66

Has most everything one needs to create, fabricate or build with.

Da
Review β„–67

Great selection. Helpful staff.

Ka
Review β„–68

Most of the employees were friendly and helpful

Du
Review β„–69

Great place for home improvement, sales personal very helpful and always ready to help

Ro
Review β„–70

Because they have everything and if they dont have it then theyll help you find it

St
Review β„–71

Picked an order up.

vi
Review β„–72

The staff is wonderful.. I always like going to Home Depot...I recommend to all

ti
Review β„–73

Good selection knowledgeable staff

Ja
Review β„–74

Friendly service and almost always has what we need for our home projects.

Ry
Review β„–75

Good BBQ selection

Ro
Review β„–76

Very dog friendly

ma
Review β„–77

Great had everything we needed

Da
Review β„–78

Helpful friendly staff

Ka
Review β„–79

The service at Home Depot is always better than the other places. Can’t go wrong.

St
Review β„–80

It better then lowse

Sa
Review β„–81

Like too many times, they only had half the items were needing. We waited way too long to get someone to cut some shower liner.

Ge
Review β„–82

Good place

Br
Review β„–83

We were asked if we needed help right away and were able to find what we needed quickly.

Sp
Review β„–84

Helpful employees and store is organized, unlike Lowes

Li
Review β„–85

Best hardware store w town

Jo
Review β„–86

Love this place. Lots of help and intelligent people!

ch
Review β„–87

Seriously always the best experience. I had purchase a fridge from Lowe’s earlier today. I went in to pick it up and waited and waited. Finally after 45 mins I left and went to Home Depot. This fridge was for my grandmother and I needed it today. I was in the fridge isle when a worker had approached me. Her name was Leilani. She helped show me ones I could have today. We decided on 1 but it was a little more than I could afford. She then called her manager Crystal they both worked with me and was able to get me a fridge in my budget. I was in and out within 45 minutes!!! That’s even after looking and having to decide. I seriously will never go anywhere els. Best place hands down. They customer service is always above and beyond.

To
Review β„–88

Great in store help finding items.

Do
Review β„–89

Always have what Im looking for. Dont like wearing masks though.

La
Review β„–90

They did not have what I needed

Cm
Review β„–91

I know it sounds dumb but Lowes seems to have everything that Im looking for in a hardware store. I strike out at Home depot a lot. They just dont have the same selection like you would think.

Hu
Review β„–92

Didnt ask if I wanted the credit card they have available. Signed me up without telling me. Got nothing but a lower credit score. So thanks.

Se
Review β„–93

Excellent receiving crew, always work with me on delivery times

Al
Review β„–94

Found everthing on my list plus 1 item...oops!

Tr
Review β„–95

Very short trip. Didnt find what wanted

Ca
Review β„–96

They had everything we needed and helped us find what we couldnt

Da
Review β„–97

Typical in and out visit today, people were flowing and didnt have any issues.

Ma
Review β„–98

Delivery through USP was awful. Ordered a freezer online through helena home depot and setup a delivery date. My husband took the day off work and called UPS the morning of scheduled delivery. They assured him that he would receive a text or call 30 min prior to delivery. He ran an errand and when he returned home he had missed the delivery. No text or call.Home depot was not helpful in rectifying the situation and the next available delivery is 2 plus weeks.

Jo
Review β„–99

We love the kids workshops! We have done over 30 now. Such great and patient staff.

D
Review β„–100

Short on staff. Hard to find help. Garden department couldnt answer my seasonal planting questions. Somewhat disappointing!!

Information
75 Photos
100 Comments
4.2 Rating
  • Address:1801 E Custer Ave, Helena, MT 59602, United States
  • Site:https://homedepot.com/l/Helena/MT/Helena/59602/3106
  • Phone:+1 406-442-7311
Categories
  • Appliance store
  • Home improvement store
  • Bathroom supply store
  • Cabinet store
  • Christmas store
  • Fireplace store
  • Lighting store
  • Paint store
  • Tool store
  • Wood and laminate flooring supplier
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:7AM–8PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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