Zack is always ON IT. THEY DONT SCREW YOU IF YOURE 8 MINUTES LATE ON RETURN WHICH IS GREAT !BEEN USING ONLY THEM EVEN THOUGH THEY ARE NO LONGER 3 MINUTES AWAY.ME AND MY GUYS DRIVE 15 MINUTES BACK UP TO HEALDSBURG FOR RELIABLE EQUIPMENT AND QUICK FRIENDLY SERVICE.Ive been renting from them for years.And NO I dont have family and friends there AND this is only the second review Ivery written!