Absolutely terrible customer service. They close at 5:00pm and i called at 4:45 needing a bunch of parts for my customer dump truck and they put me on hold and kept letting it ring though and putting me back on hold until it was 5:00 when they closed. Do not give them your money. Call any other business. I hope a manager sees this and pulls up call log from 8/18. Lazy employees answering phones

Good place to go for heavy duty truck parts. I’ve been going since 2007 when it was Southwest brakes. Alot of new faces since..then except for Joe back in the ware house area, who is my go to guy with drums, brake shoes etc. A shout out to my former sales man Nathenial and now Al who always passes by and makes sure we have all of the parts that we need for our heavy duty fleet. And great parts men Jason, Harry and leader Brent. My only complaint is that many promotions on flyers are in back order.

The staff is slower than molasses and the company rarely has the parts for the region. Ever since, Fleetpride bought Southwest Brake, its been a horrible place to rely on for parts. They lie to you about stock. They hold on to parts for the bigger companies like Univeral because they spend more than a guy like me. Royal is just as slow but you can rely on them to be honest and do what it takes to get you what you need without bending you over the counter

They act like they dont care whether you come in there or not ridiculous

They had a part nobody else could get for me

Nice staff but they dont know what to give you. I needed tie rods and they took out a tapemeasure to match. Its not safe.

Very short and very little help or sugestion how to get some pats i needed

Need truck parts for great prices

Very knowledgeable and efficient

Very expensive as compare to other places

Those guys are serious about their jobs and they take care of business

Great store. Awesone staff, always joking around and very professional!

Had couple questions n checked in with Harry

Nice staff

Always get what I need

B S place

There wonderful !!!!

Empty store

Spot on