I am currently in the process of buying a 1991 MB 420 SEL. Roger Waugh has been fantastic and very accommodating to my needs and questions. Its my first time dealing with the dealership but I would recommend them highly. Long standing, family owned businesses are the way to go!!!!

I just completed a purchase of a 2019 Jeep Grand Cherokee Summit from Smith Motor Sales. Randy Wheeler our Sales Associate was fantastic to deal with and Loren Goldstein who handled the financing was just as fantastic. The whole buying experience was very fluent and professional. I would highly recommend this dealership if you are looking for a new or used vehicle. A very professional group! Thank You again Randy & Loren for such a smooth transaction!

I had my car towed to this dealership because of a flat tire on my run flat tires. I walked into the service center and asked the first service representative “how are you?” and I didn’t get any response, just walked by me. When I was called to the service representative’s desk and he asked me to write down my name, address and phone number on a blank piece of paper instead of connecting with a customer and asking for the information while he typed it into the system like any other customer friendly place. I informed him that I have the premium warranty tire repair package he was passive on the information I gave him and made it seem like it doesn’t matter. He mumbled “this f-n guy” under his breath. I informed him to not charge me anything without telling me. Several minutes later he told me that my tire wouldn’t be covered because the thread is too low. I have low profile summer tires and 16k miles, along with winter tires that I have changed throughout the seasons. He didn’t bother to make an attempt to contact the warranty provider to see if it’s covered. Instead he wanted to charge me for a new tire. I shouldn’t be judged on my gender, race or age when going to an establishment.

They were very accommodating and courteous considering my situation. They helped me get back on the road safely in a minimal amount of time. They are great to work with.

Worst experience I’ve had.After being said that my aplicação was approved and everything else was done including setting up date for pick up the vehicle, I was informed by the financial Maneger that Mercedes Benz will not fund the loan because I do have a limo service company and I could use the vehicle to do Uber or Lyft. I do not recommend this dealer.

My first visit to Smith motors was on Friday afternoon to order a spare key, I spoke with the parts department and the service advisor, it was done while I waited it was a great experience excellent service from everyone that day

It’s always a pleasure to deal with the service department at Smith Motors. They communicate well and are very friendly.

Smith Motor has been serving my Benz vehicles since 2004, they have been very professional, trustful and caring,

In approximately 35 years of buying and selling cars, Smith Motor Sales of Haverhill has been the best buying experience. Their timely communication, attentive service, and consistent follow through both before and after the sale were immensely appreciated. Combine these characteristics with a fair sale price, a reasonable trade allocation, and genuinely affable group of staff, and you have the best customer experience. Special thanks to Marc whose communication was superior in every way from the first email to the post sales follow up. We appreciated Brock whose no pressure style and genuine pride in his employer made my wife and I feel very comfortable with the sales experience. Thanks to Roger the manager for the natural straight talk that one appreciates when buying a car. I got no sense that we were being hustled in any way. Finally, thanks to Loren from finance whose attention to detail and alacrity in putting the paperwork together made the out of state buying experience painless. My only regret is that we do not live closer so I could utilize this team to help me maintain my new vehicle. Thanks again to Smith Motorcars.

Superior service and attention to detail. Appointment times and loaner commitments always full filled. Great attitude from the staff.

I purchased my C300 from Smith in 2016 and I have received nothing but exceptional service since day one. Most recently I got a flat tire and was close enough to the dealership to get there safely on my run flat. Unfortunately, the dealership was already closed but Mr. John Smith happened to have pulled in behind me. I explained my situation and he immediately opened up the doors for me, took down my information, and offered me a loaner vehicle. Since I live in Peabody and have a 4 year old son, having a car in order to get back home meant the world to me !! Craig was also willing to stay late for me so that I could return the loaner despite my later working hours. Everyone at Smith always goes the extra mile for their costumers and I highly recommend them to everyone I know who owns or is interested in purchasing a Mercedes. Simply the best around !

I just had my car serviced here after going to another dealer. They fixed an issue that the other dealer brushed over twice. Service dept was professional and very friendly! I also talked to sales and they couldnt be more honest! Wish I had known about this dealership earlier!

Very professional, very smooth car buying experience. Transparent sales, the associates were very helpful. Two things that really surprised me were how quickly and smoothly the purchasing process was. As well as how easy going the sales people were. Didnt feel pressed to buy, and that can be hard to come by at a dealership. Over all great experience. Would recommend.

The sales process for the new Benz was very smooth and easy .All went very good . The service department I have used in the past and have always had a very good experience . This is a AAA dealership, I would recommend to everyone

Craig is the best of the best when it comes to service and making sure I always get taken care of quickly and efficiently.

Fantastic dealership. Fair and honest pricing, generous trade-in allowances, and extremely knowledgeable. The highest character and integrity. A real pleasure to do business with.

Very disappointment! I have E class and they where not able to figure out electronic problem and tell there is nothing wrong with it. My car was under warranty at the time, it kept staling on me randomly. I had to go to 3ed party to solve the issue with relay - Mercedes refuse to look into the issue further!

Smith motors has always given me excellent reliable service. I can trust their advice no matter who i have for my service advisor. If a loaner car is needed there is on always available. They stand by their work. That is why i have all of my repairs done with Smith Motors.

Awesome staff, always take great care of me and my car. I appreciate all the advisors and mechanics!Great staff!

Labor rate increased again. Now $150 per hour! Also I asked them about repair in advance and questioned what they intended to replace but they werent willing to listen. Quoted price was accurate but not sure they truly needed to replace all the parts they did.

Always first class service.Returned recently for more work. Same treatment - first class.

Unless you have money to LITERALLY throw away do NOT go to these guys. I tried to get work done from them twice for my 2014 e350 and it was HELL. The first time I went to them they broke my hood latch and wanted me to pay for a new one Until my mother started flipping out on them but the reason I was there was to fix my headlight Dave told me I need to replace the whole unit to fix the light bulbs and that it would cost upwards to $3200 to fix. I went to Dana’s auto shop in Lowell and they only charged me $800 dollars to fix. And now I had to bring my car to them last month for a recall. I received the car back with my Aftermarket backup camera not working. I called them and Dave stated instantly that it was a Aftermarket Camera and they couldn’t do to much but they could take a look. This place is literally a joke. BUYERS BEWARE!!!!!!!

Customer for many years. Totally trustworthy. Very knowledgeable about the product . Very accessible for answering your questions and concerns. You can’t buy the kind of integrity they exhibit in sales and service for their customer.

I recently had the pleasure to work with the Smith Motor Sales team of Haverhill, MA. The team of Justin Despres (Sales & Leasing), Roger W. Waugh, Jr. (Sales Manager) and Loren Goldstein (Business Manager) made the car/suv buying experience enjoyable. Justins personality made the purchase of a new vehicle a fun experience while at the same time providing the right amount of info regarding the options. I can honestly say my interactions with Justin, Roger and Loren were always positive and motivating. I would highly recommend the team at Smith Motor Sales to anyone looking to buy or lease a vehicle.

They are the best! Whatever you need they take care of you.

Very coutious and knowledgeable employees. Explained everything that was going on with my vehicle. 👍

Customer service representative was very receptive to my needs.My requested service was done in a timely fashion.

I don’t normally post negative reviews but I’ve received more courtesy from degenerates on Craigslist than this dealership. Special shout out to Roger and Marc for wasting my time.@management I had provided my information at the time of my visit. If you really cared to straighten things out you would have reached out. Thanks for your reply.

Superb customer service! Friendly, knowledgeable staff and great communication. Dave was terrific!

Smith Motor Sales of Haverill has a great and knowledgeable staff. Bill Crow in Service is always great and goes above and beyond to get our vehicle recalls and warranty work taken care of right away. He also works with Roger and Gerry in parts getting us what we need right away. I highly recommend Smith motors!

Very happy with the sales team mainly highlighting our sales rep Randy Wheeler . And the finance manager Lauren were absolutely great every step of the way!! I didn’t get to see the vehicle before we bought it only a model similar to it and when it arrived we couldn’t have been happier. As we were going to leave we noticed that there was a large scratch on the rear bumper and trim and within a day or two they already told me they approved the scratch to be fixed right away!! They lined it up with my own personal schedual which is not a easy task with a newborn and they made it as easy and pain free as possible. Had the loaner car there and running and warm for us and our baby for when we got there and to boot it was Randy’s day off and he made sure to coordinate it with the other guys to make it all happen. For that we are super thankful and will remain Loyal customers to you for many years to come!! Thanks you so much, Joshua & Monica Gleason

Communication was excellent, service was great and they saved me money.

Great dealership! Will return for my next vehicle for sure!

My 2000 ML55 wouldn’t go into gear, I was stuck, couldn’t move vehicle. The vehicle was being detailed at a Detailing Shop. I called over to Smith Motors and explain to the Service Manager what was going on, and was told that it sounded that water had gotten spilled onto the gear shifter, which made sense, because the Detailer was using a steam cleaner to clean inside the vehicle. The Service Manager recommended that I call Mercedes roadside assistance to have the vehicle towed to the dealership, which was free towing! Once there I was informed they were very busy, but would try to get to it ASAP. I was given a free rental, and informed that they would call me once they got it into the service department. I was call the next day with a cost to repair, which I OK, and the following morning was called stating the vehicle was ready to be picked up. What great fast service! We own two Mercedes a 2001 SL 500, and the ML55, both has been the most reliable vehicles we have ever owned with Smith Motors always being there for us from Sales to Service, always being greeted by the same personnel that been there for as long as I can remember away making everyone feel as part of the family. We are planning to buy another vehicle shortly and Smith Motors will be the only place we will be shopping. Many thanks for all you do!

Easiest car buying experience ever!! Brockton was awesome and very knowledgeable about all the vehicles I looked at. Its definitely a no pressure, super friendly atmosphere at this dealership!I live in NH so they offered to get my temp plates for me to make life easier but because Covid is slowing the DMV down it took a little longer than expected. Due to the DMV, my car wasnt ready on the day I wanted it. So, Brockton let me borrow a 2021 glc loaner to drive because my previous car was bad in the snow and a storm was expectedthat night! They were just so nice and caring to work with! Highly recommended them and Ill be a repeat customer for sure! Top notch customer service!

Marc was great !

Dave penny is awesome

Service dept. is excellent

Great service by a knowledgeable team of professionals. Always a pleasure dealing with them.

Smith Motors is an outstanding dealership. They are great to work with. Also provide the highest level of customer service. I would recommend working with any of the sales staff - Matt, Ben, Brock. And Loren is great to finalize the deal. Looking for a Mercedes go to Smith Motors!!

I am so impressed with this dealership and would like to recognize specifically Marc W, Matt H and Loren G. You made the process so easy and enjoyable! The added laughs were an extra bonus. Never thought purchasing my second Mercedes would be even more fun than my first - but it was! THANK YOU!!!!!

This was our second purchase at Smiths and would not think of going elsewhere. Matt Harris treated us like family with first rate service that is Smith Motors reputation.During this trying time with the corona virus, I felt very safe at the Smith Motor Sales of Haverhill while my vehicle was being serviced. They implemented safety precautions to protect those of us waiting. The people in the service department kept me informed throughout my visit. Im very pleased with the service I received at Smith Motor Sales.

Smith Motor Sales of Haverhill is a first class Mercedes Dealership. They treat their customers with respect and will go above and beyond to make their customers happy. Their people, particularly Brockton Payette, Loren Goldstein, Dave Penney, Wes Reed, and Craig Tedeschi are some of the best I have ever worked with. I highly recommend Smith Motor Sales.

Always helpful. Great service

Excellent Service!!

Work was done well and in a reasonable amount of time.

Very nice to deal with and explained my service in detail. Kept me informed as my car was being serviced.Thank youLinda Bullock

Buying my car at Smith Motors was the least stressful car buying experience Ive ever had. My salesperson Gina was very friendly and pleasant. I was referred to Smith Motors by my sister because she had such a positive experience. My sister didnt steer me wrong.

I had to travel a ways to work with the dealership but it was worth it. Randy Wheeler was professional and straight forward. I was working with a dealership that was closer and decided to just double check the offer that I had with other locations. Im glad that I did. I saved money and ended up getting the car that I wanted sooner. Im very happy with the entire purchasing experience at Smith Motor Sales.

Great customer service!

This was by far the easiest and most enjoyable car buying experience ever. I appreciate everything!

INCREDIBLE BUYING EXPERIENCE!!! During these hard times, the companies who thrive are the ones who continue to provide exceptional customer experiences, and I must say, Brockton at Smith Motors provided just that. He made the whole process of getting out of my old Mercedes lease into my new lease a breeze. He went above and beyond any expectations that I could have had with shopping for a new car. I highly recommend Smith Motors and suggest you ask for Brockton to take care of your Mercedes Benz needs. Hes extremely knowledgeable about the product and was very pleasant to deal with.

I am a wholesale parts customer for many years. I operate a small Benz / BMW repair shop. there are times when I need dealer assistance with sales and service. Smith Motor Sales always is the best! Last time in Wes in service took great pains to make sure my needs were me. Thanks, Bill at Frenchies.....

Dealing with Smith motors sales was a pleasurable experience from start to finish. Initially we met Roger Waugh who let us take the vehicle home for a day to test drive etc.I returned the next day and dealt with Matt Harris who was beyond helpful in explaining the extras that were in the vehicle. Upon taking ownership, we again met Matt who thoroughly went through all the bells and whistles in the car we purchased. I wouldnt hesitate to tell anyone in the market for a Mercedes to shop at Smith Motors.Thank youEric and Donna Brown

I had a pleasure of working with Randy Wheeler for the purchase of my new Mercedes. He was excellent, start to finish with the entire process. Absolutely no pressure or sales gimmicks. Smith Motor Sales staff exceeded all my expectations. This dealership has been by far my favorite Mercedes Benz dealership. I highly recommended purchasing a car there, you will not regret it. Thanks again to all the staff at Smith Motor Sales

A great experience from the moment I picked up the phone to the moment I received my car back. I had my previous MBs serviced else where because of the old loaner program. Now I will use Smith for everything. Expert craftsmanship. Exceptional customer care and true professionalism in the service department. Dave took such great care and was one of the most friendly individuals I have met. 5 stars to Smith Motor Sales of Haverhill

Knowledgeable, courteous, friendly. Shopped around and was turned off by salesman at big places. Could not have asked for better or more honest personnel than at Smith Motors of Haverhill. You got my five stars!

Everything about my experience with Smith Motor Sales was outstanding. Randy Wheeler made the entire process a pleasure, was always available and incredibly helpful with all of our questions. They took care of absolutely everything and I didnt have to worry about a thing. Cannot recommend them enough!

Smith Motors Sales is always easy to work with and very accommodating, which I appreciate very much! Thank you Smith Motors for being great!

Based on 20 years of being a customer, I can say that Smith Motor Sales of Haverhill is an excellent dealership in all respects. Each person has always been open, honest, and respectful. I recommend this dealership without reservation.

Smaller family owned dealership in Northern MA. Pricing is not as aggressive as one could likely haggle to in a high volume dealership in a large urban center but is fair. The CPO vehicle I purchased from them is like new. Other dealerships advertise like new cars, they really mean it.

Annual maintenance service provided by Smith Motors was exceptional. Easy to make appointment online. Service was prompt and professional. Have used Smith Motors for my automobile service for 5 years now and will continue. Service consultant, David Penney did a great job.

Made an appointment for a no charge Mercedes service campaign and received excellent service.I was met right on time and after a few hour wait, the service was performed while a waited in nice area and enjoyed some coffee and quiet time for work related reading.My silver E350 4matic was delivered nice and clean inside and out and I was fully satisfied. My service advisor was Craig Tedeschi and he kept me updated during the service, and he was excellent.Thank you Smith Motor Sales for a job well done.

Charles Chadder is awesome! I love my Benz and will be a long time customer! Smith Motor Sales did the right thing...Excellent service!

Love my new vehicle! Randy was great to deal with and very patient with followup on figuring out how all the bells and whistles work! Look forward to a long relationship with Smith Motor Sales.Update 8/18/20 - just had my first service done and am so pleased that I went with Smith Motor Sales! They certainly know what Customer Service is!7/27/21 - My Mathilda had a hiccup in the engine; Smith Motors took care of me again! Treated her right and now shes back home...all better! These humans are the best!!!!

I’m a new customer. I had David as my Service Rep....I couldn’t be happier. He was terrific. Got me in and then on my way quickly. Called shortly thereafter to review what the technician found and completed my appointment efficiently. Picked up my car and David pulled it around for me. Great experience. Looking forward to many similar interactions in the future.

The Best Mercedes Benz dealership in NewEngland.Great service.Excellent sales team.Willing to go beyond what they have to get you exactly what you want in a vehicle.

I live in Maryland and I bought a car in Haverhill, MA. Dave Penney my service representative was excellent all the way. He helped me certify the car was in excellent condition. He went all the way to helping me arrange ship the vehicle to Maryland. Dave, you are the best!

It was my first time buying a car and it was a nice experience. The staff is very helpful and caring which made me feel confident. The process went by smoothly.

Really great service from the time I dropped the car off to when I picked it up after the work was completed. Courteous and helpful employees. Use of a loaner really helped make the whole process easy.Recent visit was really good. Very helpful staff during the entire visit.

My experience at Smiths was unlike any other Mercedes dealership. I work in the business myself so I know how difficult it can be. I was treated with respect from the moment I walked in the. My salesperson, Brock was phenomenal as was the finance manager. Theres no question Ill be back to Smiths years from now for my next car.

They treat people nicely and are very knowledgeable. Had Service B with them last weekend.Specially David Penney has tremendous knowledge on the cars and insurance. Help me a lot to fix my MB. This is the best MB dealer

We had a great experience buying from Smith Motors. Matt Harris was very knowledgable of all the functions available on our new car and went above and beyond to help us learn everything there was to know, he even continued to follow through with questions we had after the sale was complete and had left the dealership a week later which we have found other dealerships not as attentive once the sale was complete.

Smith Motors is the best. I love my new car and couldn’t have been more pleased with the service! Don’t hesitate to buy your next car here! You will be very well taken care of and pleased.

Great service from the team, honest, reliable and perorms high quality work. Always willing to provide a loaner and lets you know in advance on costs with no surprises!

Very in tune to my cars needs and they are right on top of any issues they may see.

David Perry was very professional, courteous and helpful as usual. My experience with Smith Motors has always been excellent. I travel from Maine just for their outstanding service.

The service department was excellent. The gentleman greeted me with a smile, and a hand shake. It was awesome to be in a clean building with professional staff. Now the service of my car was quick and efficient, they even gave me a nice bonus of a washed and car with a vac inside. Great service Professionals.

Always a good experience.

I had a wonderful experience at this dealership. Randy was very helpful and not at all pushy. The dealership didnt have exactly what I wanted, they checked around for me and eventually we decided to order from the factory. Randy gave me the best deal without the back and forth I have had to deal with at other dealerships, making the car buying experience much more enjoyable.I received my car this past Thursday and I couldnt be happier. The finance department was able to match a rate I was quoted from a local bank. Randy took a great deal of time going over all the unique features of the car; he was thorough and patient, there is a lot to learn! He took the car to get an inspection sticker too, one less thing I had to deal with. I couldnt be happier with my experience at Smith Motors and with my beautiful new car. I look forward to the joy of driving my new Mercedes. Thanks Randy and thanks Smith Motors.

Diagnosed my vehicle the other day, they told me to fix my axles and my center bearing cause it was causing my car to make Thumping sounds when I fixed it, that wasn’t the problem at all after all . They just giving you an opinion. They don’t know what there talking about or looking for . Don’t bring your car here unless you wanna be misguiding and waste time and money out of your pocket fixing the wrong thing.

Good facility! Knowledgeable sales team! Marc is excellent communicator! Jeff is a pro and corrected your documentation problem promptly! I think we got a reasonable deal on price perhaps not the best deal if we had tried more competition. I am working my way through the manual learning how to access the various systems. I hope you will help me if I hit a snag! The car is a delight to drive! We are happy with Smith Motors so far!

Excellent purchase experience! We are thrilled with our new Mercedes Benz and highly recommend this dealership. Jeff and Randy were outstanding to work with and we are very pleased!

Was in the process of purchasing a S class with Mark W.. negotiations were completed but he went on his day off so I spoke with the sales manager. I was told that they don’t sell certified pre-owned vehicles out of “area”. I live in Colorado and was told no deal. Very suspicious and a complete waste of my time. Never even received a call back from Mark to apologize. Don’t waste your time.

I’m a very picky car buyer. But working with Brockton was super easy, and he found me the PERFECT car. He paid attention to all of the details of our conversations and was very responsive to all of my texts, calls and emails. I had an amazing car buying experience and strongly recommend this dealership and salesman.

My experience at Smith Motors was great. David Penney went above and beyond (as always) to help with several car issues that were concerning to me. I really appreciate his extra time and the personal care he put forth during this service visit.

It has been a wonderful experience to deal with the Sales person, Brok Payette, at Smith Motor. He is decent, humble, no-pushing, patient and customer first. We like him a lot.

Great Dealership and would recommend anyone looking to get a Mercedes to go there.With sales ask for Brockton or LaurenAnd Services Rick, Craig and all the other guys there are awesome.

Excellent service by Craig Tedeschi and the team. Very knowledgable and answered every question.

Dave is awesome! Wish the loaner didnt cost $10. I hope Smith can compete with Mercedes Burlington since their loaner service does not charge.

Outstanding service. Fast, efficient, friendly and overly welcoming. Craig took excellent care of me, my mom and two dogs when we got a flat on the highway. Although my trip here was very unexpected, I would highly recommend to anyone. Thanks to everyone who went above and beyond to take care of us.

Routine maintenance visit was exceptional. Timely, comfortable and on point. Being an auto industry professional myself I can tell you my visit couldn’t have bern better. Thank you Ashleigh and Rich!

Exceptional service. Very accommodating for appointments and loaner vehicles. Extremely friendly staff. Automobile is fixed right the first time and every time and returned nicely washed.

The last visit at Smith motors of 2/5/20was a very pleasant experience.My service adviser Nicholas Klingerwas very professional, helpful andcompleted all the work very timely,since I had a very tight schedule .thanks NicholasDino

I’m so thankful for a quick & easy transaction. I did have wonderful experience beginning with the Internet search and ending with the picking up of the vehicle - much thanks to my sales rep Jeff & all involved where very welcoming, professionals and knowledgeable - an over all great experience.Thank you!

Service here is always reliable and they are honest! I bring both cars to be serviced here, and have never been disappointed. They provide no hassle loaner cars which other dealerships make you feel like they are bothered to give you a car.

We own a used 2007 E350 bought from an independent dealer and Smith Motors treats me like royalty every time I come in for service. Ive been to another Benz dealer and it seemed that the service and treatment received was directly proportional to the class of car you own. Not at Smith... I am always treated like Im their only customer. Great experience every time... oil change or big job... it never varies.

As we have become used to over the past decades, Smith Motors again provided courteous, prompt, reliable, effortless service for a very reasonable cost.

I woke up with a flat tire. I called MB and within 10 minutes got a call from the roadside service from Smith Motor and the driver was arrived within 20 minutes. He was very pleasant and took care of my care within minutes. Best Christmas eve present

I called with an issue and they were working on the car within an hour!David Penney, the service consultant who took care of me, made me feel as though I was a priority customer. He was very efficient and mindful of my comfort while waiting. This is the type of service I expect, and always receive at Smith Motor Sales.My car issue was fixed and I was in and out of there within an hour. I would never go anywhere else.