I was referred to Royal Crest Motors by a Co worker. Went there nervous,but by the time I left I was 100%comfortable. My 1st new to me car and the the entire sale from start to finish was extremely hassle free.. Very HonestVery Friendly.. Definitely will recommend him to anyone looking for a new car..

Best dealership ever, if I could I would put 100 stars, the employees are nice and professional, the owner is honest and dedicated to get for the customers the best deal possible. I found the car I always wanted, and they get me approved after I was declined in 4 other dealerships. I would really recommend royal crest motors to all my family and friends.

Just Best dealership ever !!! I was referred to this dealership by a friend, and I love the way how they lead me step by step to get into the car I want. The owner is honest and just genius, I thank royal crest motors for everything they done for me. I am a very happy customer. 100 stars

Best dealership! The customer service is amazing. Honestly they give the best price out here for really nice cars. The owner and employees there are very nice and will set you straight with your car and fix any issues without a second thought. I absolutely recommend this place!

The best dealership I have ever gone to, great customer service the staff is amazing. The pricing is fair and financing is easy. Highly recommend this place to anyone that is looking to buy an affordable and reliable car.

The best dealership I ever bought a car from! very honest and straightforward people ! their customer service is amazing, pricing and financing are the best. will definitely recommend it!

It’s so far the best dealership I ever went to, cars are maintained and the finance is great. I would recommend this dealership to all my friends.

This dealer have really nice prices and great costumer service.great cars.....

Most friendly and honest dealer I could ever come across. They are very straight forward, I highly recommend this place

Good place for people how are looking to rebuild their credit and a good car for good prices

Best cars, best prices, best finance. I give 5 stars to overall experience !!!!

Good team and very good Car the attention is perfect

A very trust worthy business, great service!

I already purchased 2 cars from this dealership, and never had any problems, the customer service is great and the cars are all serviced, JP the owner is a great person to deal with. I would recommend all my friends and family to go there.

JP is great ! I have bought two cars from him and if i have to get a third I am going right back to his dealer. He works with you to get you what you want & the quality of his cars are A1. He makes sure you leave the lot happy & satisfied .

Never inspect you car in this place!!!! THEY would fail your car a put a red R sticker for no real reason. Take your car someplace else. Read the reviews. Not one good review related to inspection stickers. They are just good at selling cheap, low quality gas.

Great customer service, wonderful dealership, I recommend it to everyone.

Ok. The price on the cars a good. But the cars are never clean. The owner is never there when I stop in. But if you do get a car from here. Before you pay. Get the car looked at the person you trust.

This guys a snake. Car was listed for 5k . Did a DocuSign which I never saw anything which I found odd. Showed me on computer a small amount said that what check was from bank so looked like I got a good deal. Well I finally saw my contract after contacting bank because he didn’t provide copies. He charged me over 9k for the car! Call attorney general to report him and BBB

Just recently purchased a car and the service was quick, fair, and overall satisfying! I highly recommend this place for anyone looking for a car that is both affordable and sustainable. I will be referring friends and family to Jean Pierre (if anyone is interested in the name of the dealer that helped me).Thank you!

Very awful place. Incompetent staff. Very disgusting establishment. AVOID!!!

Jean and his team are excellent! Top notch service and very professional. Great selection of affordable cars. Jean is an honest, hard working owner and his dedication to the job is why I highly recommend Royal Crest Motors to all of my friends and family.

B careful with the owner. He s not liable i suppose paid mi 1st $250monthly payment. The bank never add that $$ cuz ALL PAYMENTS MUST B DIRECT TO BANK NOT TO OWNER SO I ENDED LOOSING MI$$$ B CAREFUL HES NOT STRAIGHT

Worst experience ever

Bought a car a year ago had to bring it back for all kinds of things to pass inspection now 15,000 miles later transmission is gone needs shock no heat ac doesn’t work passenger window is broke so mow I’m out 5000 and no car

STAY AWAY!!!!!!!!!!If I could rate this place negative I would!!!! Put $100 down on a car that was junk!!!! Didn’t want to buy it and he has been playing games with my money. Asking me for my cash app and never sending the money back. Now when I call him he doesn’t answer

My name is Brittany and I purchased a 2013 Nissan Sentra on December 13, 2019. I purchased this vehicle from Jean-Pierre Saliba. Ever since I bought this car there has been an issue.First thing is the car would not pass inspection. The car needed front brake pads, front brake pad rotors, brake caliper and 4 tires.I called Jean about these issues and he told me to bring the car to him the next day. When the next day would come I showed up at his dealership and he was not there. I called him and he said to come another day. I said okay and we set up another time to do so. I asked him what day and time would work and he then said bring it by tomorrow. Well, tomorrow would come once again now Jean is not answering his phone, I left him a few voicemails and he never returned my call. Then I decided to go to his dealership and one of his employees then said he was gone for the day.I then could not wait any longer because of all that the car would not pass inspection and I ended up getting a ticket because of it. I contacted him again for the repairs and again no answer so I brought the car to my mechanic. I had to pay $1,491.78 out of pocket.When I got all that repaired there was even more mechanical problems I was not aware of. The car would stop running and shut off multiple times while either being driven or idling. It turns out there were aftermarket parts installed in the car specifically the air intake which was causing the engine to overheat and stall. I called Jean and let him know about the car overheating and stalling and again he was giving me the run around.Jean kept saying to bring the car in and when it was time to do so again he is no where to be found. I would call and call and call him and no answer. I then waited a few days and he never called me back so I took the car to Patriot Nissan in Salem, New Hampshire and the fixed the problems. Again, another $1,018.18 out of my own pocket.Then I was driving on the highway on July 18th, 2020 when I knew something was wrong. The car kept switching gears on me so I ended up getting off of the highway. I’m at a red light and when the light turned green and pressed the gas and the car would barely move. I had to pull over in a gas station and have my dad help me get it back to his house. I called Nissan and they looked at the car and told me the transmission is done for.Daniel then called the warranty company on July 19th, 2020 because of the transmission and the warranty company told Daniel to contact the dealer who sold us the car.Which Daniel then called Jean on July 20th, 2020 and Jean actually picked up the phone. Jean only picked up the phone because we called from the neighbors phone. When Jean found out it was Daniel on the phone Jean’s tone in his voice changed. Daniel then told him about the transmission and that the car needed a new one. Jean then told Daniel its been over 6 months its not my problem anymore. He then went on saying that he sold us a lemon and nothing we can do about it now because the lemon law is only 6 months. He then told Daniel to lose his number and to never contact him again and hung up the phone.It’s going to cost roughly $4,000 to get a new transmission in the car. I don’t have the money, all of my money went towards getting this car repaired so now I am out of a car because Jean refuses to fix it.What Jean is doing is buying the cars at auctions and selling them the way they are and telling the customers that he did all this work in it when he never did. Jean is selling the cars the way he buys them.Jean has been sued multiple times selling cars that have every problem out there. Jean is a con-artist and there needs to be a end to this. All the cars Jean has right now do not even stay running, he has to jump start them every time a customer comes by to look at a car or to take them for a test drive.The day I was also inside the dealership buying the Nissan Sentra I had to ask him to stop smoking inside because I had my kids with my and all the cigarette smoke was going in there faces. do not buy a car from him

Great place

Just yesterday I went into Royal crest motors and I must say I am one happy customer, Jean was very helpful and made it so easy for me to get the vehicle I wanted, I recommend anyone that’s looking to get into another car to go to royal crest motors in Haverhill Ma,

I highly recommend ROYAL CREST MOTORS to anyone searching for a vehicle, Jp is very helpful, honest and will not let you down . Plus he has the best prices around esp when it comes to downpayments on vehicles

Santa came in the form of the owner Jean, for me this year! I had a difficult experience with some things and Jean gave me the shirt off his back to make it happen and put me into the vehicle I needed so badly! It was meant to be that I found this place, this owner, this car! Gave me the wheels to be able to be a part of my family for the holidays. Will be life long customer here!

I would recommend this place. Picked up a 2007 Honda Accord v6 special addition. Only had to put $1,000 down. Got a month warranty. Jean who is the owner kept his word and registered the car and got use new plates and did all the paper work. Was driving the car two days later. Car runs amazing!! my wife loves it!

If i could give it no stars I would. Terrible place. The guy had a terrible attitude. SUV was posted on fb for 3999.when we got down there it was a higher price 4999. He followed us around like we were going to steal something. We could tell the vehicle had been in some sort of accident because the seams didnt line up, he told us maybe the previous owner hit a trash can lol. We told him what we were looking to spend so he says hell go in and see if there was any vehicles on at his other lot. He walked in the back door came out the front door and said he talked to his boss and could drop the price down to 4500. His attitude was the worst!!

You cant beat their prices!I have checked the website ahead of time, found a bmw 325 series called and and scheduled an appointment, when I arrived the car was ready, I took it for a test drive and fell in love with it, went back to the office The paper work was done quickly! And they got the car registeredDefinitely a good place to get a car for a the right price!Would recommend 10/10 friendly customer service with good prices.

I bought a 07 Nissan Murano at Royal Crest Motors about six months ago. Ben S. Was the dealer who sold me the car. It’s been problematic since I got it. He made me come out of pocket and still didn’t fix the problems. I have photos of this claims that I will upload to proof they are very shady. I even spoke to the owner of Royal Crest Motors and he was also participating in it. I also have text conversations between us. I brought this car back over 5 to 7 times.

I had a very bad experience and really crooked dealer, who speaks sweets words. I decided i didnt want the car the next day and he didnt want to give me back my money. Dont let his kindness get to you.

Very upset with this business, called them on Monday to inquire about a Nissan that was on website was told still available so Tuesday late afternoon coming from South shore to Haverhill called and spoke to man told him we were on our way (1hr.29min)to get there once again asked if still there and was told it was he also said he would wait for us, we got there didnt see it he came out of office and asked him where it was SOLD LAST WEEK. Asked this guy 2 days in row and was told it was still there. Total 3 hr drive this is just not rite they can run business this was. Also reporting to Better Business Bureau.

John, the owner, was very upfront and refreshingly honest. He has a wide inventory and offers extended warranties. The buying experience was not a hard sell, but rather very friendly and accommodating. Would send my friends and family to him.

By far the best used car dealer Ive ever been to! Very polite and honest and very reasonable!! Recommend 100%

I took my mom to buy a car and she test drive one and after she brought home bugs from the car.The tire was no good and breaks needed to be change and he wont change it. I dont know why this place continue to sell cars if most cars are trash

Bought a Nissan Murano from them had problems from the first ride home. I paid for 2 transmissions and when it died for the 3rd time I got rid of it. This dealer will not help, will not fix the problems In their cars! Buyer beware

If you want a car that looks nice on the outside yet has ENDLESS ISSUES this is your place!Bought a truck from these sweet talkers 4 months ago, since then here’s what I’ve been dealing with- Airbag sensor needs replacing- Leak in emissions causing check engine- Both headlights went out due to wrong bulbs being forced in.- New paint job peeling and rusting within a month-The heat stopped working, ac will only come out defrost and at full speed-Cracked muffler from loose muffler hangersDO NOT GET SCAMMED BY THESE RIP OFF ARTISTS!! Take your money somewhere else if you value it. Whatever little $$ I saved buying through them is LOOOOONG GONE

I made arrangements to meet with the owner about buying a car and the dude was not there when I showed up. The person working there couldnt help me at all even though the place was open so he calls the owner and the owner says be there in 20 minutes.Well, i take a look at the cars on the mud lot. The one I had mainly come to look at has a flat tire, something that was never mentioned to me. To top it all off, i wait 40+ minutes for the owner to show up and he never does. What a waste of time!The owner is an unprofessional sleeze, basically the cartoon characature of a used car salesmen. Cant even get up for work on time at his own place. I wouldnt buy anything from him, steer clear!

It was awesome thanks again jp.

Soooo bad In Communication I Bought a Vehicle and in less than 2 weeks It broke done Had to spend over 1k on it he sold it to me with a broken mirror said was gonna fix it and he Never fix the mirrors the engine was failing wouldn’t recommend you to shop there First it was cool nice till the end now I’m paying for a broken car smh

I wish I could give them a zero star rating. I had to sue royal crest motors and I actually won the case in small claims. I bought a 2012 nissan sentra. Within 1 week the check engine light came on. Long story short it was a transmission problem. I brought it back to them to fix which he agreed on. He didnt fix the issue. And I had to take him to court because they knowingly didnt repair the car properly. Do NOT purchase a car from them!

My favorite mechanic works here . Awesome work on my car

Wide inventory and Excellent after sales service. Recommended

My husband brought a car 4th of July and it blew up on the highway. He will not give the title back to our car and will not give back our money! My husband is a Vet this man wont do the right thing. I will be posting video and contacting a lawyer.

Worst service ever . Bought a car there and there were some issues that we wanted fixed before we spent 6500 on a used car. The owner of the dealership supposedly fixed the issue that were wrong with it. Well guess what as soon as the 30 lemon law requirement was up the car died do to the issues that we requested he fix. When I took it to my mechanic he said that all the parts were original and that there was no way the dealer replaced anything . Called the dealer up and all he said was oh well such is life. Only thing this dealer cares about is your money!!

Had good potential to be a Hidden Gem but definitely was not

Such crroks! Reported them to better business ...was looking for cheap car to get to a_b. Looked at a car here, had cracked windsheild, scuffed light, dirty engine, chipped paint. Dealer was oh yeah i will fix all that, windshield and all. Was trying to sell car without title, with copy. I said no want the actual when will you have it. He says tomorrow at 11 but if you come back you will need to leave 500 deposit. FINE gave it., went back next day when he did have title. Back tires were balding and had a plug, I wanted them switched and he hack jobbed the paint job and didnt clean engine . He says well tires, no theyll pass inspection. I said well what if they blow out on the highway he says well just bring it back then . Kinda hard to do if you dead from a turn over. So i said never mind i want me deposit money back. He said no you lose the deposit because i used that to fix the windshield and chipped paint. He refused to give the deposit back, I am now taking him to court. DONT GO HERE!! THEIVES! They steal money, and try to sell cars Kwith copies of titles not actual titles.

Awesome place to do business

I wrote out the check, complained that I was not happy with the unstated charge! If it wasnt for my friend he would have taken my money. Dont go to this place and buy any car. The cars on his lot is junk.

I wanted to give a zero star rating.... But theres no option.I had a very bad experience and really crooked dealer, who speaks sweets words. Heres the truth:I went for a 2004 Altima but it was sold out, so he made me purchase a 2009 Nissan Altima (which actually looks good) on 13 December 2016 for $ 4800.Car looked great and he said its all perfect to hit the road, I was really happy and excited, on my first car ever in The USA, as Im an Immigrant.He said hes is going to take complete care of it. However, he didnt do any work on it.Heres what followed next:1. He didnt do the registration as promised, so I had to travel from Boston to get it registered at Haverhill.2. After registration I left my car there, as he promised that he would get the state inspection done. However, he drove 100 miles on my car and broke my wind shield somehow, and called my insurance by himself to replace it, for which I had to pay $ 100 deductible. At last I had got the state inspection done.3. The car had numerous faults, still passed the state inspection, hopefully, the state inspector at the location was his guy.4. I asked him to replace the battery, he then put in a battery which is of not the required capacity and an old one from another car and it wouldnt start immediately as expected.5. Finally, the car stopped while driving and this what happened next: I had a mechanic, known to me take a look at it:- Rear right brake drum is hollow, missing brake shoes and was tampered.- Rear left brake pads are gone.- Front left axle joint broken and hanging.- Couple of bushes and bearings are gone and wheels are out of alignment.- Engine head casket is leaking, so there was little oil left thankfully.- Spark plugs are old and almost gone.- Air filter is blocked and done.- Parking brake is broken.- Car is not cleaned and filled with cigarette ashes.Total cost of fixing all these $ 2800Hes a crook and cheat, and should be jailed for this.He wouldnt return my calls. However, later told me to bring the car and that he would fix it as per the lemon law.My time is worth money. So, I better stay away from him.Hes is lousy and a cheat.Will post the pictures soon. Keep yourself posted and please save your experiences and help others.

This man sold me a vehicle I asked him if it was a Clean Title he said yes. He did the registration services and a month later when I received the title it was a Salvaged Title.

Sketchy as all hellI would give it no Stars but wouldnt let me

I went there looking only for two cars rav 4 and Nissan SUV that where 5900 online website when i got there they where 6900 all the cars where filthy cracked dash on one and no Prices on the cars when I asked he sounded like he was guessing prices not getting my business

Good

That is the biggest garbage as a vehicle dealer, my wife put aside a vehicle with a part of money and then she told him to return his money because he did not want to do business because that car is very damaged and did not want to give him the money. Zero stars ....