Great experience here. Adonis was a great salesman. A very comfortable feeling dealership. Will definitely return on my next purchase

Jonathan Giordano is a great salesman! Professional and thoughtful!I was very comfortable and trusting him with my purchase of my Ford Explorer!Thank you Jonathan !

Drop off time was very convenient Also work was done as promised. FORD. Acronym- F. Ford. O. Offers R. Reasonable. D. Deals

I brought my truck in for a routine oil change and also a brake job and the customer service was wonderful! I was helped out by Russel P. And he couldnt have been friendlier and more accommodating. There was an issue where I got charged for something I shouldnt have, I called Russell right up and he had my money refunded and back to me very quickly and made sure that I was happy with everything else. The experience was, all around, wonderful!

Service attendant was very friendly, polite and I appreciated his honesty when it came to estimated wait time which was approximately 1-1.5hrs for the oil change. The only reason for not awarding 5 stars is that the attendant admitted to forgetting to apply the $10 coupon which I had printed and provided upon check-in. He did offer to make it right by providing my next oil change for free. However, since I have no documentation of this, I’m not optimistic it will actually happen. Overall it was a very easy and enjoyable experience.

Every person with whom I came in contact was a true Professional. Cordial, knowledgeable, helpful in answering questions. Fully explained the process of my car purchase, left no detail unaddressed. Made the purchase of my new car 🚗 so easy!!! Special thanks to Kevin T. for all your great customer service. Recommend Autofair ( Haverhill) to anyone shopping for a new vehicle ❣️❣️❣️

Auto fair ford has always been very helpful to me!! Chris is a great service manager and is always looking out for the customers

Excellent service this visit. Took care of my problem without delay. Re-programed my liftgate at no charge.

Person we were dealing with was amazing, but we sign papers and pay down payment everything tell us the cars being cleaned at 2 so to come back around 6, so whatever call back at 530, there just now starting to clean it, extremely unprofessional, we also got the confirmation the day prior we were approved and could come pick it up tomorrow and yet did not clean it yet or anything .

Brought my truck in for some repairs and needed it fast they came through with a smile. Fair pricing, great service and response times. No overselling just good old fashion service with a smile. Really cool text messages about the services performed and timing of completion.

The Service advisor Russell Parolisi was very good. He advised me on issues they were concerned with and worked with me on getting them resolved. I was very satisfied with the service today..

Having bought my car here I knew I would get my car serviced here because the buying experience was great. Check in for my oil change was easy and quick, the waiting room was super comfy, and the wait time was shorter than I was anticipating. Super happy with the whole experience!

Brian K at AutoFair did an amazing job aligning my custom aftermarket suspension. This dealership appears to be auto enthusiast-friendly with technicians who really know what they are doing. And my customer service experience was great as well. Very happy with my experience at Autofair.

Awesome fixed fuel problem in short order, nice work

Joshua Bowen is an excellent salesman. He was non pushy and extremely helpful in helping me find the vehicle that I really wanted. I would highly recommend him to my friends and family. This is the third vehicle in a row that I have purchased from Auto Fair Ford in Haverhill. Each time I have had a positive experience.

Great service! Very friendly and helpful.

Just purchased my first new car at Autofair and the whole staff was great! They went above and beyond and was very helpful with any questions I had. Made my first buying experience a great one!

Although a few years back my fiance and I had a not so pleasant car buying experience, the service aspect of the dealership is pretty good. They send out coupons in the mail, and have also given me manager discounts for oil changes and service. If not for the high pressure sales tactics and misinformation about the vehicle purchased, it would be 4-5 stars.

Great experience. Good communication, which is very important. Plastic seat covers, steering wheel covers and floor mat used when they were working on my vehicle. I am very pleased.

My experience at autofair ford was excellent. My service was timely and efficient, and Logan was courteous, friendly, and professional. He made it a great experience overall.

Great customer service at the service department. Especially Logan. He went above and beyond for us and we really appreciate him for his kindness and providing us with updates through out the day. I wish more places of business offered customer service the way Ford treated us today.

Nice people...very knowledgeable..Quick oil and filter change!Unfortunately 4 stars because someone didnt order my molded splash guards and they couldnt be installed as I scheduled...kinda disappointed.

Purchased 2 transit trucks from Autofair. The sales person Kevin Toledo i worked with made the transaction seamless. Well be back in the future more trucks!

The guys in the service area were terrific. I had just been clipped by a woman who drifted into my lane—and I was incredibly lucky that AutoFair Ford of Haverhill was just a couple of miles away. I drove straight there, hoping that they could replace my mirror and I could be on my way. (Lucky there as well—the only damage was to the driver’s side mirror!)While the supply chain issues have the parts back-ordered nationwide, they gave me the part numbers and duct taped my mirror back together enough so that I could continue on my journey to Western PA. They were pleasant, efficient—and made me feel well taken care of, even when they couldn’t actually fix it!

I brought my truck in for AC service and had the pleasure of dealing with Chris in the service Dept. He was pleasant, professional and kept me up to date on the progress of my truck. I would recommend Autofair in Haverhill for service!!!

Russell was very easy and nice to deal with and followed through with everything he said. Also thrilled my car was covered under a warranty!

Able to get convenient appointment. Spacious and clean waiting area. People I dealt with were friendly. Work was completed in timely manner. Great experience.

Super helpful folks here at AutoFair Ford. Got my inspection sticker for my new car. Grateful for the attentive service. Thank you!

I was scheduled for 7:30 in the morning at 1:30 they told me they havent even looked at my truck yet and they were going to have to keep it overnight at 2:30 they still havent looked at my truck so I told him just to pack it up Ill take it home this is really poor customer service when you have someone come in at 7:30 and 7 hours later you havent even service their vehicle I ended up using a personal day in order to get that in there and they seem to have no consideration by the way theyd schedule things and do their job

I believe this is the first time ever that I have written a positive review for a service department of an auto dealership! But it was earned, and is well deserved. I was treated with respect and, without going into details, my problems were resolved in a more than reasonable manner. I will return to this service department, which is, again, a first.Also, our experience purchasing the car from AutoFair was far less stressful than I have come to expect. It was during the height of the pandemic, and we were very reticent even to leave the house. Our salesperson brought the car to us for a test drive - wash incredibly patient, kind, and willing to spend whatever time it took to help us with the purchasing process. Well done, AutoFair! We will be back!

Absolutely loving the concierge service. Great idea. Personnel are quite personable and keep in contact with anything that comes up. Very stress-free day, much appreciated. Would have appreciated a free car wash, though; theyve been provided in the past, and well-received.

Chris was great to work with. the service Dept. runs smoothly and my car was ready when oromised

AutoFair has been great to me. Todays service for oil change and tire rotation was flawless. Pleasant attitudes and genuine customer service. These are qualities that I appreciate in a team because it shows they care.

Worst service ever this people love wasting you time

My wipers stopped working in the lovely rainstorm we just had. Dan C. got me right in and had it fixed within an hour. Enjoyed watching A.L.F. in the waiting room. It was a nice flashback to my childhood.

From finding the Bronco Sport we wanted right through to the buying and financing process, Andrew, Kevin, and Flip did a great job. The service was extremely friendly, honest, and professional. It was as good of a car buying experience as I have ever had.

Courteous service employees. But, service took too long and was far longer than I was told to expect. Wouldve planned my day differently had they communicated how long it would take.

Great experience again. Brian was a pleasure to have gently handle my delicate hardware.

Went for an inspection sticker today. Russell greeted me right away and forewarned me it could be over an hour wait. Within 15 min I had a text giving me some vehicle details and then 15 min later I got the call my car was ready. I’ve had mixed service in the past prior to Autofair taking over but today’s experience definitely restored some faith.

First time getting service at AutoFair in Haverhill and I give them a 5 star rating for quick service, cleanliness and overall positive attitude to the customer.

The service people are friendly and accommodating when they can. The communication is bad when the parts are in for your service or when your car service is complete. The parts department is horrible as a whole. I ordered touchup paint and they gave me the Wong color. Then they had to order it. Came it to pick it up when they said and it was not there. Finally they shipped it to my house three weeks later. As well my car came out of diagnostics and they needed to order a part for it. They gave the car back to me dirty with fingerprints all over my windows and windshield.

Great customer service, I was early to my appointment and they brought me right in. They even finished sooner than quoted. Highly recommend auto fair Ford of haverhill

I got an oil change and the mechanic did not secure the shield under the car properly it was hanging down. I didnt want to drive my vehicle with it hanging down to the ground. Not happy that I stayed home all weekend because of it.

Had such a wonderful experience purchasing my new car at AutoFair of Haverhill. Shaun was very professional and polite. The dealership and Shaun made the process very easy and it was nice to not be pressured or rushed during the appointment. Absolutely love my new car! Thank you so much!!

Place is very nice and clean, everything was done in a timely manner, service rep was excellent, had an issue with looking up rewards, rep fixed it right there, thanks 🙏 for the tune up

Lita was so well informed and organized! I couldn’t believe how quickly the service was completed. A++

Professional and amazing people thank you and Thank you Victor for the easy experience

Have had great experiences here. Staff is always friendly and professional. The waiting area is extremely clean and comfortable. They completed my service in a very timely manner. Today Edwin at the Service Counter was outstanding. Very pleased with me experience today.

Easy and convenient. Love that texting instead of calling is an option. Nice folks.

Bought a car last year here and within less than a year I’ve had to get my brakes fixed, change my tries twice and get told that my car still needs more repairs. What a shady dealer!On top of this I was told that I never had my tires changed here. They are saying this to avoid having any liability for their tires wearing out too quickly. Will never buy a car from this dump again.

The Techs are good honest guys, the new service mgr Dan is a great guy and the girls in the Office are the BEST in the business!!! 😁

I am so grateful to have finally found an honest car dealership! This is the ONLY group of people that showed me their car collection with complete knowledge of how the car works and not push me to spend more than I can afford. And NO HIDDEN FEES 🤩 They were completely open and honest from the beginning. I spoke with Adam for months before actually buying and he never lost touch but also never pushed me to buy before I was financially ready. Nick spent hours with me during my visit and answered every question open and honestly. Todd set up my financing and was sure to make me feel safe with my future payments and insurance. Thank you everyone there for all the help finding my gorgeous new subaru crosstrek, especially during a time where very few are up for sale!

Very impressive wait time once they had my part. It was a quick in and out thanks to William! The price was what it was. But nothing shocking. I would recommend.

They did a great job. I appreciated Kaylas quick response to my questions and keeping me posted along the way. Thank you AutoFair Haverhill.

I had the wonderful pleasure of working with AutoFair Ford of Haverhill a few weeks ago. My salesman was John Alberti. He had such a delightful, kind and caring nature. John was extremely knowledgeable about all aspects of buying a vehicle. I was able to find a vehicle of my dreams right down to color and price within an hour. I went in with less than perfect credit and was scared of not getting financed but between John and the Finance department I had a deal that was perfect for me within an hour. Don’t let bad credit deter you, these people will jump through hoops to get you financed. The total time it took from me pulling up front to having my beautiful Ford Escape was less than two hours. I am over the moon happy. There was an option I wanted for my vehicle and John set my appointment up with service right away! In the Service Department I had the pleasure of working with Daniel, what a delight! He was quick, efficient and had an incredible knowledge about everything I needed and how it worked. When I picked up my vehicle I was so delighted to find out They had given me a discount. I could go on and on about my wonderful experience. I will buy my next vehicle through AutoFair Ford and will send all my friends and family! Thank you all😊

They were prompt, knowledgeable and quick. Appointment went flawlessly. This has now become my go to dealership for my Ford Fleet vehicles.

Staff was extremely friendly and courteous. Waiting area was roomy and clean!

Ercan was excellent! My wife and I knew what we wanted before we arrived. Ercan was friendly and polite and answered all our questions. He kept his distance and let us look and was not overbearing. He definitely was not pushy, something we both cannot stand. We believe Ercan is an asset to your business and should be appreciated. Our overall experience was excellent in purchasing a vehicle from AutoFair. We hope it continues into the future. Thanks, Mark and Gayle Linton.

Spoke with Rudy. Low pressure and got a great deal on a car I think we’ll really enjoy for years to come.

Unfortunately I’ve had a terrible experience with this dealership. I purchased a vehicle here a few months ago that I’ve had back in their shop 3 times since. Sales has been terrible to work with and the general manager won’t return emails. There are a few workers that I’ve had great experiences with, but overall they have been awful. Hertz even said they are the worst dealership to work with.

Fast service and great to deal with

Josh, Doug, and Todd worked seamlessly as a team to provide a great car buying experience. They made sure everything was ready when I arrived after driving over an hour. Everything was as promised to allow me to drive off with a great new car in a few hours. Every interaction I had went above and beyond my expectations!!!

The service department was very helpful.

Fernando Andrada was professional and courteous throughout my entire car purchase experience, not overlooking any details and made my purchase simple and easy, even tracked down the exact auto I was looking for down to the last detail. Thank you to Fernando and the entire AutoFair Ford of Haverhill team.

Prompt service. Clean and spacious waiting area.

Excellent service given by Bill Fisher. He was polite and prompt, couldnt ask for better service!!

It’s starts when u drive in to the service area. Inside parking, courteous service, large open area to wait and do your work. Service was quick and I was on my way!

Very friendly, informative, and kept up to date with text alerts during the entire process.

Worked diligently to make sure I was able to purchase the vehicle i wanted

I have had back to back excellent service from the autofair group. I will say whatever changes the company made to their staff in the service department has worked. Edwin thank you for providing top notch service! Chris you’re always great and the new Service Manager Dave you have a great team! Thanks so much guys

Had Ford Fusion recall on air bag repaired. The staff were great andhopefully I’ll never find out how the repair went, lol.

Amazing service yet again with Doug at AutoFair Subaru!!! I highly recommend that if you come to this location, seek out Doug for some absolutely amazing service!!!

It was a joy to have my lincoln mkz serviced at autofair ford in haverhill.they have a shuttle service that will bring me home and then after service completed will pick me up at home and return to haverhill so I dont have to wait at the dealership.the service check-in process was a snap and everyone was very courteous and friendly at all times.

I had my truck in for service 2/11/21. Chris was extremely helpful! He kept me informed the whole time about when parts would be there, and the cost of the repair. My truck was finished on time and under original price quoted. Clean facility. I highly recommended them for any service you may need!

Taken and completed on time and staff were kind and helpful

Work was done on time and in a very timely manner, and the customer service was exceptional. I will certainly return.

Free oil change was fine except for the too long a time it took.

This dealership has knowledgeable mechanics and communicate well with me about what was going on with my truck. The recall was handled quickly and I had an alignment done. Will certainly return to this dealership.

Great customers service and techs. Alignment was done perfectly, and much quicker than expected.

They did a fantastic job Detailing my personal car.

Friendly, helpful, no pressure. Would use again.

I purchased my vehicle there in 2019 and had no intention of servicing it there due to distance from my house. Ive been there 3x now for oil changes and tire rotations and they are the best. Make your appointment online and you are in and out in a very reasonable time. Plus they have good service specials. Great place and friendly people. Highly recommend.

Was told with no appointment that I could just drive in and get my car inspected. Got to the service center. Was told I could wait and didnt have to leave it. Customer Service Rep told me about 45 minutes to an hour wait. Seeing as it was the end of the month I expected that wait. My car was ready in 30 minutes!! Thank you for expediting my car even faster. One of the easiest inspections Ive experienced.

Russell was great, clear communication and very helpful during repair process.

I worked with Jonathan and came in to buy a used ford ranger. He put me in a brand new 2021 with 20 miles on. Whole process took about 3 hours. Very easy to work with and i left with all the numbers i wanted. 10/10

Clean place and quick oil change.

Very pleasant.. always on target 🎯 they explain everything clearly. They will call you up to let you know if something else comes up they dont repair it without your permission they actually deserve more than a five-star.. everyone there is so pleasant feels like family

Technicians were friendly and accommodating. Repairs were done in a timely fashion.

Great experience from start to finish. Chris in the service department was top notch keeping me updated and informed on the cars progress and any other issues that came up. Great work done by the guys in the garage. I will definitely be a repeat customer.

They made the whole process easy

Great service and they were nice and friendly.

Excellent service and repairs. Always timely and well communicated.

It’s where I’ll always bring my Ford for good efficient service. They make it very easy and accommodating plus if you choose to wait target is a short walk away if you get bored. Would recommend them to anyone that has a Ford or is looking to get into a Ford. Keep up the good work AutoFair Ford of Haverhill

By far the best service experience I’ve ever had with a dealership, and frankly, maybe the best customer service experience I’ve ever had period. Matt was incredibly helpful from the start. Kept me informed, offered to work directly with my warranty company, followed up and made sure all work was done correctly. I’d give 6 stars if that was an option.

Easy to make an appointment. Left the car for repair.AutoFair provided transportation and repair work was completed the same day. Bill’s service and courtesywas exceptional.

Autofair has had my truck for two months, cant get parts

Brought in my truck for an oil change and a noise I was hearing. They could not replicate the noise so Edwin suggested leaving the truck overnight to help further investigate. He was extremely thorough throughout the process with keeping me informed of the work, going back and forth with the warranty, and helping diagnose the problem. Edwin made the process seamless for me as he is a true professional with outstanding customer service who knows how to go above and beyond for customers. This is not the first time Edwin has helped me and it certainly will not be the last . Thank you Edwin and thank you Autofair Ford Haverhill, my truck is running better than ever!

The service is good enough. But I’m tired to be pushed toward services that I don’t need it. And in cases that I know what is happening. And this is happening all over the dealerships in Mass. Autofair is not the only one which do that.

Easy in and out efficient service and I was kept up to date on when my car would be ready.

Matt at the service desk took the time to really make us feel like valuable customers. The service was complete when promised and done correctly. Out of all the local Ford dealerships in the area, AutoFair Ford has by far exceeded the standard and have earned our business.