Very happy with our latest service appointment at Autofair Subaru. The work was completed on time and the vehicle runs beautifully. Service advisor Jesse C. was excellent and notice that our vehicle has a extended warranty policy and applied the charges for the appropriate repairs to it.

From the 1st contact I made with Adam via email, my sales guy Reynaldo and Finance Mgr. Matthew the whole process was seamless! Its never easy buying a new car and they all made me feel comfortable and confident with my purchase, we even had a few laughs...bonus points for my getting to drive my car home, all in just under 4 hours 😏

I am glad my friend recommended AutoFair Subaru of Haverhill to me.The Salesperson found the exact vehicle that fit my needs, budget and style.Doing the Financing documents ahead of time made the entire process easier. The explanation of terms was short, and easy to understand.Warranty extension and options were clearly explained without any pressure.Cross border registration was smooth.The entire experience had seamless coordination between Sales, Finance, Business and Cleaning to have my new ride ready for me in one day.I have used other Subaru Dealerships and am happy to rate this one as the best and will refer any friends or clients to AutoFair Subaru.

Always a great experience when I get service here, I get there early they immediately take me in, even before my scheduled time. The give you a run down on everything they are going to do and what it will cost, so there is no surprises. They will try to upset you, but they are not pushy and they are alway super friendly and fast. Thanks again for another great experience Autofair Subaru!

Bought my Subaru here this weekend. Had Nick as our sales associate. He was great to work with, will definitely shop here again in the future.

I’ve always liked autofair suburu until recently. I couldn’t find my “rewards” balance so I reached out via email only to be informed I had none. To which I responded that I should have “free” 2 oil changes, 2 tire rotations, 1 state inspection and 2 key fob battery replacements that expire 11/8/21. Which, are not actually free since I paid for the package when I purchased the car here. No one responded to my email stating that. So quick to respond that I had nothing but won’t respond when I state I should.

Autofair Subaru gave us a great car buying experience. Rudy and Todd were helpful and treated our family with respect and care. Rudy took the time to show our daughter all the safety features to make sure she was comfortable. Definitely recommend this dealership!

Lita was wonderful! Pleasant, thorough and worked with me on my servicing requests!

Always a great service experience. I scheduled an oil change @ last minute, they were able to get me in and out quickly. Service rep Lita G is knowledgeable, explains things well, presents options, and is a pleasure to deal with. A great team.

Organized. On-time! Fast service- I waited for my car while eating goldfish from their snack collection. Very pleasant.

Super nice. Checked in with us while we were waiting. Our wait was not long.

I have seen Lita there twice for car servicing and she was amazing. We had a lot of work to do but she worked with the warranty company and explained exactly what was wrong in words I could understand as someone who doesn’t understand cars. Give that woman a raise!

Just purchased a used vehicle from here; everyone was professional and helpful. They went the extra mile to ensure that I left happy after a mistake was made with one of their listings. I would recommend using them to anyone looking for a Subaru.

Just completing the sale of purchasing my car now and I couldn’t be more pleased! Honest & transparent customer service. Paid a fair price. Very very happy!

I had a great experience at Autofair Subaru when I brought my car in for regularly scheduled service. Jesse was polite, professional, and efficient. My loaner car was ready quickly. All administrative paperwork was ready. There were no surprises with my service and it was completed in the time frame that I was given. No one tried to pressure me into service I didn’t need or want. All in all, an excellent experience. I’ll be back.

Excellent sales experience with the sales team, especially Dan, the sales manager. Also had a great experience with Victor, our sales associate who also accompanied us for the test drive in the back seat (at our request) to answer questions about the vehicle while my wife was driving. Finally, we also had an awesome experience with the financial manager, Brandon. Overall, a five star experience and would definitely buy our next Subaru at AutoFair Subaru in Haverhill as well!!

I had a great experience with Subaru AutoFair in Haverhill. Lita was a fantastic customer service representative and kept me informed on the progress of my repairs throughput the day. The service bay was exceptionally clean and the drop off and pick up of my vehicle was very quick and efficient. Overall, I highly recommend AutoFair for anyone looking to service their vehicle.

Auto fair Subaru service department is very efficient and fast. They explained everything BEFORE they performed the job, and had me back on my way in record time ❤️

I would definitely recommend Auto Fair in Haverhill. I got the Forester I wanted at the price I wanted to pay. They also through in Weather Tech mats throughout the car. No pressure. Very helpful people. I will definitely go back!

Great sales staff. Felt like they were working on my behalf . Well done! Thank you

We were 2,000 miles away from home, on our first of three days of driving back, when our Crosstreks air conditioning stopped working. Wecalled AutoFair in Haverhill in the off chance theyd be able to help us with just 1.5 hours notice. Not only did they accommodate us, but they went above and beyond to ensure our Subaru was working to perfection! We couldnt be more grateful for their flexibility, generosity, and compassion.

Everyone is so friendly and helpful. They go out of their way to make the whole experience comfortable. I was pleased with the repair and the cost.

Peter was the least pushy car salesmen Ive ever met. Very friendly and helpful too. The gentleman in financing was very patient and thorough. In all, it was a painless and smooth experience. So far, very pleased.

Had a great experience. But they let a customer walk out because I didnt want to put money down. Ive never heard of that before.

Outstanding Customer service, dealer stayed open later to accommodate my schedule and long drive. Fast sale and finance.

Attention was really nice people are very nice. When I took my car out of the dealer and took the highway the hood was not close so I stop at a side and before close the hood check and the radiator reservoir cap was open. Later when I get home part of the dash board just felt in my hands. I was there just for a recall and I hope never get back there

Be careful of the service items the service advisor recommended you. Most of them (or even all of them) are not needed.I went to AutoFair Subaru early this year for the oil change and the state inspection. I used to go to the dealer in NH, but because I wanted to save another trip to get the MA inspection during Covid, I came here instead.The advisor came to me after the work and showed me a list of items that need to be performed to my 4-year old car with only 32,000 miles on it. The items are about $2,000 in total and include the 30,000 mile service that has already been done last year.After I pointed that out, the advisor admitted that the technician just recommended the services based on the mileage instead of the real situation of my car. This comment made the perfect sense, because the recommended services didnt even seem right based on the multi-point report where everything showed either average or good.The joke was not over after I left the dealership. Their staff kept emailing and calling me for the unnecessary service items for almost a month. To me, this place is not professional at all.

Went in to buy a new car. Everyone was so nice. Great car buying experience. Would definitely recommend them.

The service department is a pleasure to work withLita was my device advisor, she was very knowledgeable about the car and courteousThey people here really take the experience to another level

Everyone at AutoFair was extremely helpful. They went above and beyond to help with my lease buyout. I will buy all my cars going forward from autofair Subaru

They were very accommodating and gave an accurate wait time. Lita was very friendly and helpful. She explained what they fixed and the breakdown of everything. Subaru put a floor mat and a seat cover over the seat when they drove the car in and out (due to COVID I’m guessing).

First time going to this dealership. I went for some work and estimates for my recently purchased 2005 Outback XT. Nardi, my service advisor, was great. They did an overall inspection on the car and surfaced all of the items that needed attention—exactly what I wanted. There was no pressure to do any of the work and Nardi was very down to to earth and honest in his recommendations. I’ll definitely be back!

I chose to visit AutoFair because their online pricing seemed to accurately reflect their actual pricing (uncommon, it seems, with Subaru dealers in the area) and I liked the business development rep I spoke with on the phone (Josh). My salesperson (Nicholas) and the whole team were transparent, respectful, and easy to work with, I got top dollar for my trade, and I couldnt be happier with my new Forester.

Nardi was extremely helpful, was able to fix the tire that a local tire company claimed could not be fixed safely, confirmed the tire wear was negligible when the other company was trying to quote me new tires for a vehicle that only had 5k miles on it and Subaru did my alignment for free even though it had been just over a year and the warranty wouldnt cover it. Autofair Subaru is great!

Great experience buying a new car!! Ibrahim was very helpful, polite and informative.

Cliff was awesome at making sure that I k ew what I needed to know about my new Jeep Compass. He was friendly and professional. I would recommend anyone shopping for a vehicle to come see Cliff at Auto Fair Subaru. He made the experience just that more pleasant.

Dealership communication was awful. Called and spoke with 3 people including the business manager about a vehicle. Was assured the vehicle was on the lot available in stock. Drove 6 hour round trip to get screwed around by sales manager when car was not even at dealership. They attempted to push me into a car that was over $5k higher in price instead while blatantly lying throughout the process.Don’t waste your time. Plenty of other Subaru dealers within driving distance

Always cordial and efficient. Car ready usually before expected. Never remember request for car wash or would have given 5 star.

Amazing as usual. Great service department. Honest, no pressure and gray people.

Loved our experience with Autofair Subaru. The people were so nice and fair. We were treated very well.

Came to look at their stock of used cars in the lot.Heard a few of the people working there talking about that they never getting the covid vaccine because they dont think itll work.... While walking around without a mask.Absolutely will not come back here while they are putting others at risk and I will tell other people not to come here. The salespeople should be vaccinated if theyre walking around without masks, but they clearly arent and dont care they are putting other people at risk.Not coming back to this location.

Fast, efficient. Exceeded expectations. Thanks

Very professional and efficient. I felt my car was in very competent hands

I am really late writing this review. I guess late is better than nothing. We wanted to turn in our Outback and lease a new Outback. I feel we were very lucky to meet Cliff Lawrence. I liked his professional way of doing business. We got the exact car we wanted and a very reasonable deal. When I went to pick up the new Outback I left some paperwork in the old one. Cliff found it and called me. I asked him to hold it and I would pick it up later. I was surprised when he said he would bring it to me. That is real service. I am sure I will be a repeat customer. Thank you Cliff.Ken & Dotti Rowe Stratham, NH

I’ve always had great and friendly service from them. They are very transparent and do the work quickly. Highly recommend!

AMAZING Customer Service. Very personable and made the process easy !

Lita was very well informed and so organized!! I could not believe how fast my service was completed! A++

Please upgrade your coffee!Otherwise, all good. 😇

The work was done thoroughly and expeditiously. Problems were identified and the cost of the repairs was cited. The technician was courteous and knowledgeable.

Kayla did an excellent job keeping me informed and getting me a spotless loaner.

Very pleasant car buying experience,Victor was Great,not high pressure,but very accommodating

Always fast, friendly, knowledgeable. Top notch establishment. HIGHLY recommend!

Lita and the rest of the team at AutoFair Subaru are absolute pros! I have my best service experiences ever there. Highly recommended!

I just purchased my second vehicle through Autofair Subaru Haverhill - my first time purchasing new. I’ve worked with Doug M. on both occasions and both times I left feeling great about his service and the experience overall. Doug was never pushy, was always patient with my requests (how many vehicles can I test drive? I put him to the test), and most importantly, I felt he took the time to listen to what I valued and hoped for in buying a new car, giving me his thoughts on what would suit me best and the reasons why those choices would best suit my needs. The trade in value I got for my previous car was excellent and I could not be happier with my new purchase. Thanks Doug and Autofair!

Had a great experience purchasing my car here recently! The staff was very kind, helpful, and fair! I worked with Rudy, he was very knowledgeable and helpful in the whole process. Ended up getting the exact car I wanted and for what we feel was a fair price! Overall, would recommend!

Autofair Haverhill gave me the best price for the Subaru I was shopping for.We were able to come to reasonable terms with trade in in a couple hours.Our sales rep was Katrina. Freindly and efficient. Highly recommend.Financial area run with professional focused service. Outstanding job on finance procurement. Outstanding.Service department: dropped the ball on price and parts. They couldnt get me the correct mats for the new model year. I would highly recommend the parts department of Granite Subaru of Hudson NH. Ask for Gary. Got the correct parts in one call one visit. Saved $50.

Lita was super helpful and knowledgeable, I highly recommend!

I ended up having a lot more work done than I anticipated.It was expensive!But,I am please with the results

Had a great experience, Doug and Brendan were easy to speak too and made the whole process positive!

Excellent Customer Service in dropping off and picking up my vehicle,The repairs were done in a timely manner and done right,communication about my vehicle repairs and what it needed were also perfect,This is the 2nd time Ive had my Subaru serviced at Autofair,and Im extremely satisfied,I will continue to use them for my vehicle in the future.

Doug was very helpful in getting me into a brand new forester from my impreza. Very good efficient service.

My car was making screeching noises on highway, I came into Autofair w/o appt and was taken care of and relieved that nothing was wrong!! Nardi was amazing!!! 😎

I was checked in promptly and contacted with detailed information on the repairs I needed.

Brought my used car into the dealership for one simple service today. They test drove it for one mile after servicing it, came back and told me the car was failing (both engine and transmission) and tried to sell me a new car. Not trustworthy people. As someone who is vulnerable because of my lack of car knowledge, they tried to take advantage of me.

Kayla from the service department was very helpful and kept me in the loop through all steps.

Advertised a false price on the website and said we were pre approved for that amount and then when we get there they inform us that they are selling the car for $5k over market this place is a joke never shop here. Also they said they never ran my credit which is a lie.

The Service staff was incredibly friendly and provided excellent service! My Aunt’s Subaru is in great shape thanks to Auto Fair!!

Extreamly friendly and helpful staff. Made what could have been a horrible, stressful situation easy and worry-free!

I loved every moment! They ad the perfect SUV for me, at the perfect price!! Such a steal! My salesman, Ron, was awesome and delivered my car to me when all was said and done!! I will definitely buy from them again!!

Autofair Subaru has always been Amazing, from the Service Dept. To Sales. Doug has been our Family car guy for about 10 years. We have purchased 3 Legacies from him. Doug is not only our “Car Guy” Doug is also part of our family!Service Dept. Has always been great too - They all know what they are doing & do their best to get you in & out as quickly as possible. Kayla helped me today & she was awesome- Very professional & extremely nice.If someone asks if I know a good Car dealership to het work done or buy a new/used car - I always send them to Autofair!

The service was prompt and reasonably priced. The service rep was very good.

New Forester! Doug made it very easy to do business with Autofair Subaru! Thank you!

Had a fantastic experience with Doug!! My family bought 3 Subarus in less than a week from him!!! Thanks Doug! You rock!!

On time. Good communications.

Great service, Great Communication and options provided. Great people.

Nick was amazing! I would deff work with him again. Got an amazing offer on my car and left w the biggest smile. Come visit here you guys.

Excellent service department. Had 2 recalls done. Done on time and very good communication thru out.

The techs always do a great job and everyone is so friendly and helpful!

Went there for a test drive on a WRX, turns out “buyers for WRX hate to see any mileage on a new car, so we can’t let you test drive, not even within the parking lot”. Very interesting… cause I did a test drive on a new 2021 WRX right after leaving here at another Subaru dealer.

Friendly quick and competent service!!Awesome!

Quick & easy! Super accommodating + helpful staff !

An initial disconnect between the sales staff was a deal breaker for me. However, Ray Lima really stepped-up to the plate to correct the problem and make things right. That means a lot these days and we were able to turn things around. The result was a positive outcome for both parties.

Do not come here. We came in trying to purchase a nice used car with a sticker price of $17k. They tried to swindle us in a payment plan of $6k down, $280-300 a month for 72 months. Financing about $13k after trade in, taxes, etc. That is over a 15% interest rate. Come on!! Horrible, sleazy salesmen. Repeat, do not come here. There are much better Subaru dealerships elsewhere that we would happily recommend, but not this place.

We had an excellent experience working with Jarold to purchase our new vehicle--by far the best time weve ever had buying a car. He was helpful, patient, and fair. I highly recommend him.

All the staff were very Cordial and knew the answers to my questions .

Update: I received a call from the Service Director and discussed my issue. Joe was very understanding and resolved my concerns. Im revising my rating as I believe my issue was a simple mistake and not reflective of their normal service. After my experience, I recommend calling if you have any issues.Initially rated 2 stars because they didnt complete service as expected, but they were very friendly when the car was brought in for service, and Im still optimistic that the work they actually completed was done correctly.Had my Forester in for the recommended service at 24k miles. This includes checking tire pressure, and that was not done. I knew one tire was low when my daughter took the car in, the service record shows a checkmark indicated all four tires were checked and good. The next day the tire pressure indicator light came on due to low tire pressure on the same tire that was low when dropped off. Checking the tire pressure and adding air should be one of the simpler services included. I had concern about other checks being completed and that the additional work they recommend was necessary.As info, I did have my daughter add air to the tire and no drop in pressure for the last 3 weeks.

Good service 👍 and kindness.

The air conditioner on my 2008 Tribeca wasnt cooling. Auto Fair said the evaporator was leaking and compressor failed. It would cost $2,342 to repair. Since they were looking, they found another $6730 worth of needed repairs. I then took the car to a local auto mechanic for a second opinion. He repaired the airconditionar by changing a switch. The other needed repairs were insignificant. Total charge $90. I had also test driven a Forester while waiting. I can assure you I will not buy nor have a car serviced at Auto Fair again. There was nothing FAIR about this experience.

I had a great experience receiving a complimentary oil change on my vehicle. Everyone at the service department was friendly, knowledgeable and extremely professional.

Appt. was quick and painless, very professional .Service adviser was very pleasant, and courteous.She also was recommending future service for the vehicle at 60,000 miles so there will be no surprises. I like that!

I had my first complimentary oil change and tire rotation and it was done in less than 30 minutes. Jesse was very kind.

With most of the other reviews being positive, I was hoping to have a better experience. Had a delightful sales rep gather my information, and let me test drive a Crosstrek. Following that, she brought her sales guy through - and he was relentless, manipulative and just so pushy. He kept trying to have me close on the spot, even though I told him 4+ times I just wanted to gather quotes. It pushed past the boundary of just regular annoying car-salesman that exists everywhere to highly obnoxious and condescending.Upon leaving the dealership - they sent me many emails. I responded to each one saying I wasnt interested and to stop. It was actually incredible how they didnt read anything I sent, and just continually responded with the same question of Hey do you want to check-in, finish the deal etc with each reply. Definitely not a humanizing experience whatsoever regarding communication.Anyways - ended up getting a fantastic quote at another dealership for close to $100.00 less a month, so do recommend people shop around the dealerships to get the best quote. They definitely try to take advantage of new/younger car buyers.

We always get treated like royalty and like family by the team at Autofair Subaru. Wouldn’t dream of going anywhere else.

This place is good when you buy a brand new car. They will take proper care of your car for you. As time goes on, maybe on your 3rd service, these guys no longer pay attention to what mileage you should drive for your next service. They put a sticker on my car saying that I should come back after 10,000 miles with just basic oil (supposed to be 6,000 miles). Plus, SOME of these guys are always in a rush.I understand that you are in a rush but, if you are not ready to give me my car back and talk to me, why even come and tell me that my car is ready? Wait until you have time and then, you call me.Every car owner wants to know what is wrong with their cars. At least, ask someone else who has time, to talk about my issue(s).Next time I get a bad service like that, Ill come back and put the persons name here just so everyone is aware of that person.

Great people, explained how long it might take to analyse my problem and went over the results afterwards.

Prompt and courteous service.

They didnt have the right part so they fabricated one and seams to be working good, they did a great job thank you Subaru team.

Good service, but not happy with management’s handling a complaint I had. Bought a used Subaru that had 35000 miles on it. I had a key issue and came in to have fixed. Had other things I needed fixed (new tires). The one item for approximate $600, was for 30000 mile service check up. I felt I should not have had to pay for that AT ALL as the mileage was over that when I got the car. They gave me choice of $600 serbive or $300 cash, which I chose. Otherwise, service personnel very professional and courteous.

I’ve always had a positive experience when have my Forrester serviced...Jesse my rep is very helpful...

The salesmen were Wonderful, polite, helpful, and smiling, VERY Pleased!