I was experiencing trouble with my suburban on my way home from a conference. I goggled the nearest dealership near me and was directed to The Walt Massey dealership. I met with Mr. Louis Smith, a service advisor and was treated with impeccable professional service . Mr. Smith got our vehicle diagnosed by a technician and had the suburban repaired in exceptional time. I would recommend anyone to visit this dealership and experience the quality service. I would like personally thank Mr. Smith for going above and beyond to make sure everything was taken care of.
The Service dept. representative (Dee Dee) was very helpful. She listened to me while I explained exactly what I wanted to be done and shared her professional recommendations as well. She insured I was satisfied with the services performed and answered all questions or concerns I brought up, in a manner that was easily understood.I have found that the Walt Massey service will do there best to give each client what the ask for, whether it is the quick in & out oil change or a thorough inspection. They will offer professional advice and suggestions, but ultimately try to give the customer what he asks for yet making sure the vehicle is safe.
We are evacuating from New Orleans after Ida and had car trouble on the road. We are thrilled with the outstanding service we received. Dee Dee was charming and amazingly helpful, the mechanic was very knowledgeable and kindly squeezed us in between other jobs, and they got us back on the road so fast! And the bill was very reasonable. Were thankful to Walt Massey Chevrolet for helping us get through this crisis. God bless yall!
My experience at Walt Massey Chevrolet was absolutely stress free and pleasant. Likewise from the time I pulled into the dealership, my family and I were approached by a very professional and enthusiastic sales person. Mrs Sam Craft was amazing and my buying experience a breeze. I would like to thank the entire staff, arrived at 10:40 and drove off in 2021 Chevrolet silverado before 13:00. Good business, I recommend Sam, shes the best, really made my family and I feel like we were at home.
I brought my car in Friday to the service department everyone was so welcoming Brandon the service manager greeted me with a smile he has such a great attitude answered any questions I had without hesitation. Dee Dee was so friendly she has such a positive attitude. Everyone was very accommodating and friendly everyone that I seen spoke and said hello how are you. This is the best experience with any of the other dealerships I have visited. Good job to yal!!
Regi amazin Grace is a phenomenal salesman. He went well above and beyond what is expected of him to accommodate what I was looking for. Walt Massey Chevrolet has a truly incredible person working for them.
They always go above and beyond to help you find the vehicle you love and get you in it at the right price! Josh and Gifford made my buying experience great!
Great friendly, welcoming, and hospitality. Purchased 2 vehicles the same day, no BS straight down to business. Would recommend family and friends here . Job well done from the salesman to the GM and the finance department. Thanks Guys
Great job! Let me drop my truck off early and took care of my truck quickly!
Prompt service for scheduled appointment. Staff throughout dealership are always friendly.
R Jay did a good job on take care of me with my oil change
These guys are all about customer service. Absolutely above and beyond. I called with a question because our vehicle was totaled in a car accident. Marc helped me every way he could and filled me in on how to get a replacement right away. Marc and Anthony were great to work with. We will definitely be back.
Marc did a great job going over our options with us, answering our questions, and really made us comfortable with our decision and purchase. Josh was great and informative of our options as well with financing and warranty and coverage options. Both were very helpful and I would highly recommend doing business with them!
My salesman Anthony did a remarkable job explaining everything to me
Payton was absolutely phenomenal!! He did a great job getting everything I needed and Logan did fantastic with the paperwork. They cam to me and really went above and beyond!!
Walt Massey has taken great care of us. Our purchase was quick and easy at their Columbia location. And the convenience of being able to get services done at their location in Hattiesburg is fantastic!
I visited Walt Massey Chevrolet in Hattiesburg,MS and had one of the best experiences ever when it comes to customer service.I wasn’t sure how much it was going to cost so I stopped in to get an idea.I have a 2011 Chevrolet Tahoe.I could not get the spare tire to release from underneath the vehicle.I need a functional spare in case something were to happen while on the road. Not only for me but for my 2 children who ride with me often.When I entered the facility I was greeted by Dee. She greeted me with a smile and asked me what I needed. After telling her my issue she assured me not to worry. A few minutes later she introduced me to Brady, Chris and Johnny who intimately stopped what they were doing and began working on my issue.After countless attempts at releasing the spare they finally figured out exactly how to release the tire.It seems that the mechanism which releases the tire had jammed so they had to take the time to take the entire spare tire carriage and release system off from underneath my Tahoe.I was so grateful.2 different places had looked at my problem before I brought the vehicle to them.Neither place I visited that day had the expertise to recognize what the problem was let alone solve the issue.I thanked all of them who worked on my problem including Dee who had set the tone for my customer service experience when I walked in their business.I asked what I owed them and to my surprise they told me it would be no charge…Finally, they told me it was a pleasure to help me and asked if there was anything else I needed.I told them no thank you, wished them a good day and I picked up a handout to document my experience.It’s rare that you meet such friendly and knowledgeable professionals who will do anything to make you happy and resolve your problems.I am Sincerly grateful for their help and would refer anyone to their business.Michael Mitchell
Truly cannot say enough good things about this place!!! There are many places you can shop for your new ride, but you would be hard pressed to find a better group to take care of you! And when I say take care of you, I mean from after you negotiate your best deal with them, to the amazing service afterwords. My guy, Mr. Regi Grace, personally came to my place of work to pick the truck up to take and get accessories installed and service work done, long after the deal had been made. He went above and beyond to make sure we were not inconvenienced in the slightest. Brought it back too!!! Not only did I get the Tahoe I wanted, but they were honest, and did not even consider adding a buyer’s premium during this shortage that some dealerships are adding. I will be a Walt Massey Hattiesburg customer from here on!
Thank you Walt Massey, Mr. Regi Grace and Mr. Mark for putting me in a beautiful Tahoe. I came in on Monday, found something I loved but couldnt agree on an offer so I went home. Tuesday got a call from Mark, he wanted them to put me in something I wanted and he and Regi worked all day on getting something and a loan that my credit union would work with. Mark called in the afternoon and said they had found something and wanted me to come in and look at it. I went, and within an hour I had looked at, test drove and left in a beautiful white diamond Tahoe. Thanks so much for putting me a priority and working hard for me. You guys will continue to get our business and referrals.Sincerely, VickyHappy Tahoe owner
Dee Dee Keys, have the best customer service ever!!! she greets me as soon as I get out of my truck and keep me updated on the services. She comes in the waiting area to make sure I’m okay and if I need anything. And they got me out in a timely manner. THANKS!!
We had a great overall experience. James was our salesman and he was very polite and patient and helped us work out a deal that we have been very happy with!
Great customer service and professional! Dee Dee was extremely helpful and genuine. Awesome technicians as well! Recommend Walt Massey to anyone in the area.
Sam was great. She stuck with me from day one. She made sure that I was getting the best deal on the vehicle of my choice. She always had a smile. And Mr.Sutton was terrific. He explained everything. Answered all questions. Also Spencer is such a kind young gentleman. A Great Team.
Fantastic job! Walked in needing a tire fixed which was done with no issue and fast. The service department was extremely welcoming!
I had a great experience here. Gifford & Mr.Herrington were very knowledgeable & helped me get the best deals! I got the exact vehicle I wanted & I love it! I would definitely recommend this dealership to friends & family. Thanks Again!
Excellent service experience. Customer service was outstanding. Service Advisor Dee Dee Keys was amusingly professional and helpful. I recommend Walt Massey Chevrolet for all your services whenever you are at Hattiesburg Mississippi.
My service lady Dee Dee Keys was awesome. She has the best customer service I’ve seen in a very long time and I work in customer service, have for over 20 years. Her attitude and professionalism was the best!
Everyone I dealt with was very courteous and professional. They made the process so easy.
Highly recommended! My car purchase was easy, laid back & very enjoyable! Special shout out to Regi Grace! He made me feel very confident about my purchase & was very knowledgeable & attentive to my needs. He spent time showing me functions on my new car & answering all my questions after my purchase! If you want to deal with the best ask for Regi ~5 ☆☆☆☆☆ Service!
Ms DeeDee Keys is very helpful & always smiling!!! She takes the time to hear your issue & gets answers needed. Great atmosphere here & she one one of the stars ar the Walt Massey Chevrolet!!
This was a wonderful experience that started with a phone call to a very nice young man named Logan Dukette yesterday. Today I am so pleased and excited to be driving home in a new car. He did everything I I ask which was A LOT. GO SEE HIM!Josh Hazel was my finance/closer. I had a tight budget. Josh was so amazing, kind and understanding. He amazingly got me into the car I wanted within my budget. GO SEE HIM!
I was very pleased with the service I received from both Louis and Dee Dee! They were very knowledgeable and personable!Y’all will continue to get my business and my friends and family!ThanksDavid Easley
All the help received when we needed our truck back due to it being hay season and they delivered. Thanks again Luke. You are absolutely the best
I would recommend them over and over and over again!!!!!!!!! I had drove nearly 2 hours to pick up a car from a different dealership. When I arrived, I was told the car wasnt ready although the salesman assured me that it would be, knowing the distance I was traveling... while driving to that dealership in Metairie, Mr. Anthony at Walt Massey Chevrolet called me to follow-up because they had the same exact car. I told Anthony that I had decided to go to the other dealership because the mileage was less on that car. He said, if I have any issues there to call him back....after driving for 2 hours and then sitting around the other dealership for 2 hours with still no ETA on when I can drive the car back home, I decided to give Anthony a call back. He was so much more helpful over the phone, then the salespeople at the other dealership that I was actually at... so I made the decision to leave Metairies dealership and drive nearly another 2 hours to Hattiesburg to let Anthony further assist me.... when I arrived, Anthony had already had the car washed and Detailed and ready for me to test drive!!!! I am so happy he actually followed up with me that morning, because it was that follow-up call that led me to calling him back during my stressful experience in Metairie.... AND to top it off, although the car had a few more miles on it, it was CLEARLY in WAY BETTER CONDITION than the car I was initially going to purchase. The entire team at Walt Massey was friendly, funny, helpful and determined to see me happy driving my new well-kept car back home!!!! And got me gas so there was no need to stop on my way home for any!!!! Satisfaction Guaranteed!!!!! It took them no time to get me in my new car!!!!! And Im forever grateful!!!! And of course Ill be recommending friends and family to check him out whenever theyre in the market for a new car!!!!! Thank you Mr. Anthony Rhodes, Rem, Cody and the entire Walt Massey Family!!!! I am definitely a satisfied long time customer.
10/10 dee dee was so amazing and welcoming and made me feel so at ease. extremely helpful and kind! their waiting room was also rlly nice and spacious and they have drinks and snacks for while you wait as well!!! tysm for all the help
Sam Craft was a wonderful sales person. She got the job done and was a delight to do business with. Thank you so much for helping me and my husband get our first brand new truck together! Josh was great also
Got my second car from here. The staff is always friendly. Very helpful, especially Dee!
Best buying experience we’ve ever had! Thanks to Danny and Payton for helping us get what we wanted, and Josh was the bomb on getting us in and out of the finance department quickly. A+ service all the way around!
Had a great experience today. Sam Craft was very friendly, down to earth, and super helpful. She didn’t make me feel pressured and was very patient. I would 100% recommend buying from here and of course, using Sam as your saleswoman. Financing was super easy. All around, a great experience.
Anthony Rhodes is the best car salesman Ive ever dealt with. Ive purchased my last 4 vehicles from him and will continue to do so in the future.
Dee Dee was amazing! They got me in and out very quickly and very professionally.
Called about a truck on their website.Seemed like a good price. I told them I wanted it. Salesman said hed run my credit to get me a great rate.He ran it, and the truck mysteriously was gone. But he had one like it for 20,000 dollars more. Scam!! Stay away.
The service department at Salt Massey Chevrolet is staffed with polite and professional people with great attention to detail and a customer service mindset.
Very helpful staff the easiest buying experience I have ever had Gilford was very professional and knowledgeable. They have earned my business
Regi Grace was an amazing salesman! He worked with every request we had. He followed up giving the best deal he could make! Would definitely use him again
I gave Miss DeDee 5 stars 🌟because she was great She went above and beyond to make sure that my part for my truck was there she went across the street and got them twice the first time she got the wrong one and went back I thank you Miss DeDee for everything Walt Massey have some of the best employees ever they are ways have a smile on their face thank Walt Massey for having great employees
Louis did a great job! Got me in and out quickly!
Brandon and Dee Dee were extremely attentive and kept me informed. Before leaving, I was advised of future maintenance needs and plan to return.
I am giving 5 stars to Payton Massey & Cole in the service department. I had to take my van in for repairs. These 2 gentlemen ALONE turned it into a much better experience!! If you have problems contact these 2 and they will make sure that you are very well taken care of and constant communication!! Thank you very much gentlemen for your time and getting my baby back on the road!!!!!
Great Service and Customer service. I never felt pressured to buy anything I didnt want and the staff was super friendly. The experience was like talking to a relative or family member. Low stress and chill. Love my new vehicle. Have already recommended Walt Massey to other people.
Quick service! Got tires rotated and oil changed. Everyone in service was very kind. I will for sure be back.
They were very helpful in dealing with my trade and help to set me up in a new truck without feeling pressured.
Logan made the experience of purchasing my equinox as easy and pleasant as anything I have ever purchased. And also the Financial advisor was as patient with me even though it was past closing time. Thanks for all your help, I would definitely recommend this business to anyone looking to get a new or used automobile.#waltmasseylovemyequinox. ❤️🚙💨💨
Logan Dukette was my salesperson. The customer service was excellent. He filled my tank and fed us pizza while getting me financed for the vehicle I’ve wanted over the past 10 years. No pressure at all. Great Service will definitely purchase again. I drove all the way from Alabama to Mississippi to make this purchase.
Overall it has been great. Great salesmen and great service department.
Everyone at Walt Massey in Hattiesburg did an outstanding job at taking care of us. We were in and out quickly and with a new 2021 Chevrolet 2500HD LTZ. Our salesman Reggie Grace is amazing! We went above and beyond to make us happy! I can not thank each of you enough for making this a pleasant experience! If you are in the market for a new truck or car, please give Reggie and Walt Massey a chance to please you!
From the time I talk with Mr Mooreman, until my wife and I left the dealership we were treated every well. Mr Logan is a very good man to do business with. Everyone there is a class act.
I went into Massey Chevrolet with absolutely no intention of buying a brand new truck. When I met Logan I knew that if I was looking he would be the guy to work with and his knowledge over the inventory was impressive 10/10 would buy and plan on buying all my vehicles in the future from him the sales manager josh was incredible and had me in and out in no time with the deal I was looking for.. no mind games just honest people looking to get you into a good quality vehicle..
After receiving an oil change and tire rotation, my TPMS was not reset as it should have been. I kept getting a low tire pressure message for the back driver’s side tire. I took the car back to the dealership to inform them that it was not the tire that was indicated that needed air and that the TPMS was not reset. It was actually the front driver’s tire that needed air the entire time. The service advisor consistently made it clear that it was not an issue with the TPMS and that the tire might have a leak. He clearly did not want to acknowledge the error and he did have air placed in all tires. On 8/5/21, I made an appointment due to a flat tire for 8/6/21 at 7:30 AM for a tire replacement. Upon my arrival, I was advised that they did not have a tire for my car and that one was needed to be ordered. I was advised that the tire should be there between 10:00 AM-11:00 AM. Due to me having to be at work by 8:00 AM, I requested a loaner vehicle, but none was available. I was kindly transported to work and was advised that I would be contacted regarding the status of my car and/or possible shuttling service back to the dealership after work. Unfortunately, I received no communication which became increasingly frustrating. In my many attempts of contacting the dealership, I was placed on extended holds, people not answering the phone in service department, and customer service representatives who had limited knowledge of my situation or who had a true concern of the fact that I was deemed stranded without transportation had I not attempted to communicate. I was told that my car would be ready by noon, but I did not receive my car until after 5:00 PM. Had I foresaw this issue, I would have made plans for work instead of relying on the assurance and competency of the dealership to have transportation readily available for me instead of standing in the heat and being uncertain. While I have been generally pleased with the service provided by this dealership, the variance of the quality of service is becoming extremely overbearing. Ironically, there is knocking sound occurring as I turn on the front driver’s side where the tire was replaced. I am certain that this is an error on the behalf of the dealership, but I am on edge to even bring it back to Walt Massey for a diagnostic and for the fear of receiving poor service based on my last visit.2021 Chevrolet Malibu
We had a great experience here! Gifford and Josh made the process so easy. There was no crazy back-and-forth hours long process. It was straight forward and honest. Thanks guys!!!
My husband and I were trying to buy our first car and we had a horrible experience at another dealership and decided to try Walt Massey for our dream car, and thank goodness we did! Im so glad we came here, Sam Craft helped us get everything set up in just 2 and a half days! We even got it delivered to us since we were a bit further out.Honestly, these people rock and I highly recommend. Sam Craft was amazing at answering all of our questions, keeping us in the loop and making sure we were happy with everything every step of the way.
Logan Dukette made the whole buying process very smooth!! He even met me in a Sunday afternoon for a test drive. He went out of the way to make process simple and painless. Car was delivered to my office perfectly. A plus service.
My husband brought his old GMC pickup in yesterday. The whole experience was so positive! Everything was fast, affordable, and as easy as possible.
My husband and I purchased our 2021 Silverado and it is beautiful! Couldnt have asked for a better experience. Thanks to Logan for all his help and Josh in the finance department as well. Job well done!!
We came to start browsing for a bigger vehicle and left 2 hours later with the one we had been searching for! Sam went above and beyond explaining every detail with us, she treated us like friends instead of random customers, and she was honest and transparent. Everyone did their best to meet our needs and I highly recommend Walt Massey, and be sure to ask for Sam Craft!!
Great selection! Nice sale folk.
Had a great experience working with Trey. I believe he is in the internet sales department. I was looking for a specific vehicle (Trail Boss) and WM and Trey helped me find what I was looking for. Trey was very quick at responding and answered every question I could throw at him. I would definitely recommend WM for a new car purchase to anyone. Great Experience!
We had a wonderful experience with Walt Massey! Ben was the best salesman! He was so down to earth, no pressure, all about helping get us in the right vehicle for our family, and made the whole experience go very smoothly!
We have been shopping around for a new Equinox now for about 2 months now. We got in touch with Logan at Walt Massey Chevrolet and he was able to get us an awesome deal on a new 2021 Equinox! He was so nice to work with and made sure we were very well taken care of! Marc and Danny, the sales managers, also worked with us and got us a great deal! Will for sure be back to do business again with Walt Massey Chevrolet! Make sure to go see Logan for the best deal EVER!
Thank you Logan Dukette for all of the work you put in to help me drive away in an awesome truck! You and your team made it not only possible but very easy and enjoyable. Logan knows cars and trucks and this group was great to work with, I will be recommending him to my friends for sure! Thanks again!!
Just bought a used car from Sam Craft on Tuesday. Great service, very personable & sweet. Very happy with the service & Josh was very efficient & fast with our paperwork. Keep up the good work!
The service staff were all courteous and it didn’t take long for them to diagnose my vehicle and they fixed it quickly as well. I’ll definitely come again if I have anymore work that needs to be done to my truck.
First off, I have bragged about your service. However, I hope my next experience is better. The service department picked up my car at work, I teach at Oak Grove High School, around 8:30 am. I did not get picked up to retrieve my car until around 6:30 pm.
Danny made buying this vehicle a fun experience. Way to go Walt Massey!!! Thank you!!!!
Came in during my lunch break to buy another key for my car not realizing it takes an hour. Thankfully the service writer grabbed a tech and had it done for me in just over 30 min!! ... Awesome and efficient. And as always very polite and helpful!
This is our second time buying from Walt Massey. Logan was amazing with helping us find something in our budget that was reliable. He was very patient and understanding with me. We absolutely love our new Equinox. Thank you so much.
I am thankful that I can bring my 2021 Chevrolet Malibu to get serviced at Walt Massey-Hattiesburg. The atmosphere is pleasant and welcoming. Although my tires were overinflated after my last service visit, I am generally pleased with the service that I have received received thus far.
Having the pleasure to work with Logan was AMAZING. I told him what I wanted and He made it happen. EXCELLENT SALESMAN
Mr. Regi is the guy to see! super nice & helped make my first time car buyer experience great!
Logan thanks for helping us get the truck of our dreams. As my kids get older I look forward to doing more business with u. Thanks hommie
Charged me 120 dollars for diagnostic ..tried to bring it back several times to get part fixed and acted like they was too busy to fix..so basically threw120 dollars down the drain..judging from the reviews Im not the only one who has a issue ..and no thanks..Im give somone else my money instead of big business just trying to make money off people..500 dollars on top of diagnostic for a emission vent solenoid lol on good
Trey Pittman was Amazing!! He kept me updated throughout the entire process. It began while I was at work and he kept in contact and made it such a pleasure. Will definitely be back with my children for other purchases!
Sam Craft is a great salesperson. She is very kind, considerate, and efficient. I loved working with her to purchase my vehicle... Gifford Clary helped us on pick up day and he was very good..Also, enjoyed working with the finance person when we signed papers during pick up.
Our sales guy Logan was great to work with and made the experience so easy! Thank you Logan and Walt Massey Chevrolet for such a great experience buying our 2020 Chevy Equinox! I would recommend the Walt Massey team to anyone shopping for a new vehicle!
Alicia was very knowledgeable and friendly, made me feel good that she knew what the problem was and that it could be fixed. I can tell she’s a hard worker, was running around fixing printers too! Will be glad to have her help with my car in the future.
I recently purchased a gorgeous 2021 Chevy Silverado from Walt Massey Chevrolet. Our salesman, Trey Pittman, gave me an incredible amount for my trade in and great price on my new truck. If you want a new vehicle, I highly recommend this dealership and Trey Pittman as your salesman.
Logan Dukette was Johnny on the spot for us. We called and told him what we wanted to look at and it was ready when we got there. We had our 3 young children with us and they made everything smooth and quick! Thank Logan for a great experience!
This is our second vehicle purchase from Logan and I can tell you that he is the only one will will use. He makes the process so smooth. In and out and it doesn’t take up your day!
Best customer service by far of all the places Ive been. Sam Craft went above and beyond to help us in the car we loved!
Sam was very helpful and knowledgeable. She made it a very pleasant buying experience.
Logan was great to work with. The process was as easy as it could have been down to delivering the truck to our offices at Baker Clark Homes. Thank you! Excellent customer service.
I was able to get a brand new 2021 Chevy Malibu from Walt Massey thanks to my awesome Salesperson Sam!! She went above and beyond to help me find the perfect car to fit my personal budget!! Y’all be sure to go see her when you get ready to go auto shopping!!
I had the best experience at Walt Massey of Hattiesburg. Logan Dukette is a great salesman who is very knowledgeable and he went over and beyond to find what I really wanted. I highly recommend this place and Logan if your in the market for a new vehicle.
We had a terrific truck buying experience. Very easy, straight forward negotiations. Got a fair trade in value and price on a new truck. No gimmicks or hidden fees. Logan and Cory both made it a positive experience. Nikki at the Lucedale store got the process started and checked on us several times after she found the truck we wanted in Hattiesburg. We’re from Illinois and would head south again anytime we need a new vehicle.
My most recent service was with the Body Shop. This is the second time body shop services were used. Both visits were totally excellent. Their work restored my Tahoes body to show room condition. Working with the manager was superior in all situations. Time for the repairs was reasonable and within expected timing. Plus my vehicle was returned nicely detailed.Great service, results and an enjoyable experience.
Louis did an exceptional job getting my service done fast and right. Always helpful and cheerful. Thank you so much again for quick and easy service work