The sales consultant was very nice and professional. He was very knowledgeable and walked us through the mattress try out process (for a lack of better phrasing).

I was searching for a specific mattress that has been discontinued, I called your store in Hattiesburg and the sales associate informed me of a mattress that was comparable. I went on vacation and finally got to stop by the store, and the sales associate remembered me and our phone conversation and guided me to the mattress he had in mind for me. I purchased on Sunday and it’s being delivered today, Wednesday. Great customer service and speedy delivery.

Salesperson was very helpful and gave great information about all the mattressesAllow us to sit down and lay down to help us make the best decision this was our first time shopping ar mattresses directWonderful experience will tell all our friendsGreat job keep up the great work

Do not buy from this company l!!Salesperson rude trying to talk over you, bed was to be delivered to us on the 20th now the 25th. Regional Managers offers 100.00 discountWhat a Joke

A young man name Michael Carter, had expertise in every mattress in the store. After lying on about six different ones I made a choice that I feel I will be happy with, thanks to Michael.Michael was patient, kind and a salesman with a customers best interest, which is buying a comfortable mattress.I hope the company will reward Michael for his expert knowledge and hard work.God Bless.

I’ve purchased two mattresses here and have been very pleased. Great quality and customer service. Mike is great to work with!

I cannot give enough praise to this place! I just moved here to attend USM and Mike Carter and the delivery team were amazing! Mike was friendly, personable, and incredibly helpful. He really tried his best to do everything he could for me. The delivery team consisted of 2 super sweet men that had everything set up and done within 10 minutes of getting there. The whole process was smooth and easy. I highly recommend going here for your mattress needs!

Our visit with Mike was very rewarding. We found the bed that we need at the comfort level and price. Mike was very good! We would recommend anyone to buy from mattress direct using the sales representative.

Best prices for a comfy mattress. Check for savings online or offers with Dining Avantage and others online.Discounts for 1st responder and military too.I appreciate the help.Thanks

Mike did a wonderful job selling us our mattress. He made sure we was happy with our purchase. He is one of the best salesman. He takes care of you and get you the best mattress at a affordable price. I got what I want at the best price. Thanks Mike..

Best Mattress buying experience ever. Mike the store manager was great. I never felt pressured or rushed. He worked to help me find the most comfortable mattress for the best price to fit our needs. He did not automatically try and sell us the most expensive product. We have purchased higher end mattresses from larger stores in the past and have always left stressed. This was a totally different experience. Highly recommend!

Wonderful customer service and best price we found anywhere!

Great customer service. Couldnt ask for better service

Mike was awesome!!! He was very knowledgeable about the products and gave me plenty of time to decide. He is the hero for today

Very helpful and friendly

Are salesman mike was great no pressure l believe that we tried out a few of the mattresses and he helped answer all of our questions

Michael was great. Handled my purchase with professionalism. The pricing is great along with the service.

I ordered a mattress that was delivered last week to an assisted living facility in Hattiesburg where my elderly dad is moving in. The delivery person caused a scene at the facility upon delivery for refusing to wear a mask. This is unconscionable behavior right now at the height of the pandemic, but especially so at an assisted living facility for the elderly. This behavior should not be tolerated by Mattress Direct.

Mike is a kind gentleman. He listened to my needs and my budget and showed me the perfect mattress for me. It was a very quick and easy process.

Absolutely wonderful service. As soon as I entered the store Michael greeted me with a smile. He also met all of my needs. Great customer service. Great people PERIOD. Definitely will recommend to any and everyone who is in the market to stop by Mattress Direct. They definitely won’t be disappointed!

Mike was fun and patient! I went through several options before deciding and I think the price was very reasonable for what I purchased!!

The store was clean and the employee was very nice and helpful.

They were very helpful had a wonderful Experience there

Very nice, very helpful and very knowledgeable!

Fantastic customer service! I was feeling overwhelmed by the number of choices in mattress buying. Mike went over all the possibilities patiently and thoroughly. He also worked with us and got to know our needs to make sure we were considering all our options, from comfort to budget. I will be recommending this store and Mike as a salesman to friends, and we will definitely return.

No, No,No!Do not shop at Mattess Direct. These people will lie to you. They will tell you anything to get your money and they can’t deliver. I purchased a mattress and a adjustable base on 05/23/20. Was to be delivered on 05/29/20. They called and said the mattress didn’t come in and they was having trouble getting merchandise from Serta. I told them no problem just refund my money. They said okay. It’s 06/12/20. I’m still waiting for a refund. 2,650 still not refunded to me. Only merchandise they have is what they have on the floor, after you purchase and expensive bed set they order it and say it would be a week but they don’t even have it in stock. It’s all lies. I purchased the same bed elsewhere and was delivered the very next morning. Before you purchase anything from mattress direct read there reviews. My advice is to stay away from them. Buy local! You will be way ahead.

Mike was great, helped me with a mattress and a bed cover. I was in and out in 15 minutes.

Mike was by far the best salesman I’ve ever dealt with. We walked into the store, he met us in the middle, asked what we were looking for, he suggested several options, we tested them out, he asked about pain points, suggested other options, and we found the perfect mattress. He was so kind and concerned. We are so glad to have done business with Mattress direct, we got a great deal on a great Mattress, definitely suggest shopping here!

Our salesperson, Michael, was very courteous, helpful & knowledgeable. Would shop here again.

Mike was by far the best sales associate I have ever had the pleasure of knowing. He help my husband and I so much on finding our perfect bed and even stayed a few minutes late so we could go get out truck to bring them home. If you are needing a new mattress I strongly recommend coming here first. Mike is a great person and will help you in every way he can!!

I was dreading the whole process of finding and purchasing a new bed. I put it off as long as I could. I walked into Mattress Direct and Michael made the experience painless! He answered all my questions and I will say, I had many. Michael knows his product. The guys that delivered my bed were super nice too. I highly recommend Michael.. If you want a bed and great customer service, check them out.

Very friendly and helpful.

Let me start by saying, Mike is FANTASTIC! My wife and I went in not knowing what we were looking for in a mattress, only that what we were currently sleeping on wasn’t working for us. We were in the store for quite a while testing all of the different products and he was so patient with us (and our twin girls). He walked us through the process, step by step, to be sure that we were purchasing the best mattress to suit our needs at a price we were comfortable paying. Mike even followed up with us to be sure everything was delivered as promised and again a few weeks later to make sure we were getting the sleep we deserved! We’ve never slept better! I highly recommend Mike at Mattress Direct in Hattiesburg!

Amazing honest service!!!

Mike was very helpful and prices were great! Also had a military discount

If you’re looking for a new bed, this is the place to go! Michael saved me $740 while still getting me everything I was looking for. Michael was also very friendly and very patient.

Mike didnt pressure us as a buyer. He was knowledgable and professional.

Mike was so helpful, I appreciate how easily he helped us find what we needed.

Great experience!!

One stop shop.. very professional great serviceThanks Mike

MIKE is AWWWESOME!!! He has helped us with everything! He worked hard to understand our needs and fit us with the absolutely best mattress/base ever! Almost everyday we comment on how much we love our bed. Mike was also there for us when we had extra questions, needed delivery and moving assistance, part replacements, and repairs. We came back to him when we needed another mattress, and once again, Mike found us the perfect set-up working within our budget. We will keep coming back because Mike is a pleasure!

If youre looking for great service and a great mattress i recommend you visit this store.

Staff is funny and very helpful in finding me a college mattress! Great deals! Recommend this place!

Bottom line: Dont buy from these guys! I wish I had read and heeded the reviews before I bought.The sales guy was nice enough, but the main delivery guy was lazy, rude, threatened and tried to intimidate me and was generally absolutely awful.When I made my purchase, I told the sales guy Id buy the new bed if his delivery guys would move my current bed up stairs to my guest bedroom. The main delivery guy said he didnt care what the sales guy said, my old bed was too heavy for him to carry. My old bed weighed much less than the new one and this guy was 6 taller than me, almost 1/3 my age and had a helper. Im 65 years old and ended up carrying the old bed up the stairs by myself.After unloading and delivering the new bed, they loaded it back on the truck and left; technically, stealing my property. After the truck left my home, the sails guy tried to call the truck driver to arrange alternate delivery. The truck driver ignored the sales guys calls..ended up taking my property back to Louisiana. The sales guy arranged to have it re-delivered, but when the truck driver made it back to Hattiesburg, he only brought the frame and not the mattress. A second re-delivery attempt was made. This time they had the bed and mattress, but did not re-deliver my sheets and mattress pad. PLUS, I had to pay $60 cash for the free delivery I was promised, since I refused to allow the guy that tried to intimidate me back on my property.The sales guy said he would bring my sheets and mattress pad by after work...but failed to do so.. I paid for them, but still do not have them.As a result, of all this, I ended up sleeping on the floor for a week.

Great customer service. Helped us find what we needed within budget.

BE LIKE MIKE!!! Mike is the best listener! He’s the GO TO guy for the best deal on YOUR BEST SLEEP!!!

We loved our experience and our salesman, we were throughly informed about the different qualities of mattresses and we were able to find one in our budget. Travis was extremely helpful and we would recommend him to anyone!

I had a good experience and was very satisfied with the salesmanship and the purchase I made.

Mike was very knowledgeable about the mattresses. I went to the store on a Saturday and tried out several tempur-pedic mattresses. Mike was not overly pushy and asked questions to find out what I was looking for in comfort. I was there for over an hour he did not rush me and was very patient. I returned to the store with my husband that afternoon. Mike answered his questions as well and was very helpful. Mike was by himself and as other customers came in he gave them the same attention would politely excuse himself and went back and forth giving us time to try out the mattresses. Once we decided on the cloud breeze he got the paper work done quickly called to verify delivery. Our mattress arrived the following Wednesday as scheduled. We used our existing bed frame the delivery guys set everything up and programmed the remote. Mike called Me Thursday to verify delivery. Friday I called Mike as the mattress was rubbing on the bed frame. Mike came to our house and installed the bars at the end of the bed to keep the mattress from sliding we when used the adjustable feature. The package only had one set of the screws with plate and we needed another set. He politely offered to drive back to the store and got the missing pieces came back and finished the installation. Bed is awesome. My back and neck don’t hurt when I wake up. Very professional and helpful. Way to go Mike!

Great Place 2 buy

Ask for Edward he is the new guy tells the best stories and he going to get you sleeping better

Great customer service!!!

Fast, friendly, affordable!!

NO! NO! NO!They will tell you what you want to hear to make the sale. It will be written on the bill of sales/contract. But when it actually comes down to it, they will do whatever they want after they get your money. Shop elsewhere! They arent much cheaper than places like Sears.Also, they will not tell you the delivery time window until late the day before delivery. So, if you have to arrange your work schedule, plan on losing the entire day for delivery. Oh.. and plan to possibly lose a second or third work day for when they just dont show up to the appointment they made. Mattress Direct is a fail!Heres our story:We purchased a king mattress/box and twin mattress from the mattress direct store in hattiesburg. We were promised free mattress removal on the bill of sale/contract. The delivery men who delivered the mattresses Wed., 5/31/17 refused to take our old mattress and box springs and said it was because we have no room on the truck because its so full from the holiday sale. He stated several times that they would return Friday to retrieve the old mattress and box springs. I never understood why they didnt have room on the truck to take one king mattress and the two extra long twin mattresses that went with it. They had just delivered to us a king mattress set and a twin mattress. So why couldnt they just put three old ones in the place of the ones theyd just delivered. Anyway, they said they couldnt take them that day, but theyd return Fri. 6/2/17 to get them. They left the old mattresses in our livingroom!Thursday, 6/1/17, I called Mike, the salesman at the Hattiesburg Mattress Direct store where we purchased our new mattresses. I wanted to confirm the pick up time. Mike said this was the first hed heard about it and that I could call the warehouse to find out more information. Before ending the call he agreed to make a call to find out what is going on. When he called me back, he said that they did have a lot of deliveries Wed., so the truck was packed. He added that they would come retrieve the old mattress set Fri., 6/2/17 between 6:00 p.m. and 9:00 p.m. He repeatedly added that it probably wont be that late. It is well after 10:00 and we have not heard from anyone. Our phones have been on and we have been home all day. We arranged our schedules to be here waiting on them and we have not been notified of any changes in the pick up time.Part of the reason we chose to purchase a bed from mattress direct was the free removal. Had we known that Mattress direct would refuse to fulfill its end of the contract or that we would have to figure out how to store the old mattress set at the last minute because we were not informed of this policy until the new beds were anctually being delivered, we would have shopped elsewhere!

Ask for Mike. He will do you Right;)

Excellent service! Good deals!!!