Very horrible experience at this Verizon location. I bought a brand new pair beats headphones and the left side went out and it only been 9 days at the most. I was refused an exchange. I left location and headed home which is 35-46 min away. Spoke with customer care associate online and was told the policy was 30 days. So drove back to the location another 45 minutes to only be told the system was shut down 20 mins before closing and would have to come back tomorrow. Horrible service and will be returning all of 3 lines of service tomorrow. Verizon I had enough of the way you treat you customers.

This Verizon Store on Manhattan Blvd. each time I go there for various reasons gives me personalized 5 star care!

Eric did an awesome job getting the family set up on new phones. Knowledgeable, polite and quick. Made one of my least enjoyable activities very pleasant. Made phone calls to get new phones and transfer accounts. Worked a great deal that got our bill significantly reduced. Very pleased. Thanks Eric.

Great people!! Very nice and clean.

Very courteous and helpful to your cell phone needs, they are the best.

You walk in and everyone avoids you...the store was empty and everyone turned there backs when I walked in. Had to go up to someone and just start speaking and they seemed so bothered. Just left and resolved the issue elsewhere.

Theres not enough customer support as before!!! But the prices and services have changed!!!

The service was excellent, the gentleman that attended to me was very nice and helpful.

Fixed my issue quick and free!

3 weeks ago, the staff ignored us when we came in. Then when they looked up my number, they told me they would be right with me. After a few minutes, an entirely different staff member came out and promptly assumed that we couldnt afford a $500+ phone and told us to check Walmart or Best Buy. But I knew what phone I wanted, I knew the price, and I had the $. I just wasnt giving them my $500 when they were so rude. I took my $ to another store, bought the phone I wanted, and wasnt treated like a bother. Dont assume things about ppl u dont know. It costs u $, and looks horrible for the store. I should have paid more attention to the reviews before I bothered. U couldnt pay me to deal with these jerks again.

Terrible customer service and professionalismManager is sitting down not helping employees or customersEvery time I come to this particular store there is always a problemI’m dissatisfied and disappointedI did in store pick up last night to be picked up today and have been waiting almost 2 hours because they can’t find the paperwork and now the system is downWhat an inconvenience to meWhat’s the point of in store pick up if it is not a convenient or fast?My things should have been ready to goI spoke with the manager and instead of solving the issue she blames the system being downMy things not ready has nothing to do with the system being downIf my items that I spent over 300 for were prepared correctly I would not be waitingNobody has a sense of urgencyMy time is valuable tooBut this store nor the manager thinks so

I went in today to see about changing over service from sprint. The sales associate was not helpful, and seemed to be put off by trying to get any help. I really felt like I was bothering him. Not at all what I expected. Extremely disappointed by this. I finally just walked out after feeling embarrassed.

Why are they there.You have to everything yourselfHe was very courteous.

This was my second time there with my phone with issues . My first visit my speaker was sounding like it was muffled out the employee used the compressed air they use to blow off the computer and blew my speaker out completely . Then told me that there was nothing they could do about it . So on my second visit I seen another tech and they checked it out, they told me that my phone was still under factory warranty and had one delivered to my house . It was refurbished and had nothing but trouble with it . Battery only lasted for a half day, it was slow always freezing up . I upgraded to the new Google pixel 3 XL . Love the upgrade . awesome phone .

Thank you so much for helping me to request warranty replacements for my phone and tablet. This saved me a lot of time, money and frustration! Its worth the trip to this location because of their outstanding customer service. Thanks again!

Needed help setting up new phone they were extremely helpful. Got it done

Wow,in and out in 20 min w my brand new phone,great job!

I made plans to meet with Jose which is the manager the night before, but he was a no show this morning. The manager on duty was very polite and helpful she deserves a Lil raise😉 (pretty teeth). Also thanks to Eric for the help not Eric the manager but the sale guy💪.

I was in yesterday because my LG v10 completely went crazy on me. This wasnt the first time Ive had issues with my phone. It had seemed like every 4 to 6 months I was having to send the device back for them to send me a new one the same one. So when I had another issue yesterday and knew I was going to have to go through the same thing I was very frustrated. Ever since the 1st few issues Ive had with it I wanted a different phone. The manager could see how many times they had to send me a refurbished lg v10. He is the only person that has ever helped me with this case. He was able to have a Samsung phone sent to me at no cost which is what Ive always used and never had these kind of issues nor sending the phone back several times. I think his name was Erich but I could be wrong. I know it was the solutions manager. I just want to say thank you so much for your help even though I may have seen frustrated. Phone issues annoy me as we all know we cant live without our phones now a days. I will definitely be back to this Verizon for any of my purchases or anything. My new phone is arriving today and the order wasnt put in till 6pm yesterday!!!

This Verizon location is awesome!!! All the staff are very helpful every visit. My number 1 location!!!

I came in angry and left pleased. The customer service agent took the time to solve my problem and help me find everything I was looking for. She was patient and did not give up when we encountered problems as we worked through the issue. I really appreciate that type of kindness and service.

The representative for Verizon was extremely helpful and cordial.

Billy (the manager) and team did a great job in swapping out a defective tablet Id purchased online, demonstrating some of the most impressive multitasking skills Ive seen. It took a while, which allowed me to see their willingness to go above and beyond for other customers.

Friendly and attentive people there. Not a long wait and you can ask as many questions as you want to understand your phone or any of the product in their

The staff was ok, I came in did an insurance claim that was fairly easy. But I still have not received my new phone. The representative put in the wrong address and I called the next day and they still did not put in the correct address in the system, I had to call again and still waiting for my phone. I cannot believe that this is the way business is handled by Verizon. Very dissapointed the people on the phone and assurance wireless.

Earlier this year they sold me a phone at full price, the following month they gave that phone out free and would not take it back. This month they talked me into a phone cover that developed bubbles within 4 days and would not exchange or take it back despite a return policy of 14 days to return items. Never visit this store, better service at Best Buy

Only one there, handle the problem.

Dont Hate!! Had hacking Before phone numbers Taken Reported this to their REPS ALSO ON OTHER DEVICES L had giving Verizon a chance to help with my purchases .

Staff was super helpful, got me in and out! Needed a new phone charger for my Google Pixel and a screen protector, they put it on without any questions asked.

Outstanding service compared to AT&T. My wife has AT&T I went with her and the sales lady was actually very rude. I wanted to let the manager know but the wife said no.

I think it was the manager on the day I came. His customer service was horrible! But, the agent who checked me out, over heard him and more than compensated for his lack in customer relations!

I think I could have received better coater service and more clear answers my protective screen cove never bonded correctly

Helpful and knowledgeable staff with some comedic undertones! Love this location better than those kiosks in the malls.

Never I mean never go here in the morning hours when they open. TERRIBLE customer service here. I have been in the afternoons and the people working were much better people, and helped alot more, I had this type of phone since 2011, and I got a replacement phone within the year, and I went today and I am getting a 2rd replacement phone???? This place is good around nighttime in the morning it is NOT worth the effort.

GREAT everywhere except in Belle Chasse. No providers work south of the post office on Belle Chasse Hwy. Especially on the Navy base. Might have to buy one of those signal boosters for a few hundred bucks.

The young man who helped me was excelent.

Very helpful and friendly service person.

Thanks for the experience hopefully would be a better one for me to join Verizon good luck

The staff there were extremely knowledgeable and friendly.

Got two phones for the price of one. Always fast and helpful

Its clean inside and the worker are friendly nice place

Had a great experience and the sales person who helped me was very helpful

The man that helped us was rude and extremely condescending to us. I was appalled at the way he spoke to us and his tone of voice. He has no business working with the public.

Karla is awesome. Very knowledgeable about products and services.

They was able to get my phone fixed.

Meredith is the best at customer service!

Very helpful...you need something, go see Karla...Manhattan..

Helped!

The worst Verizon store. Even corporate tried to help me and got nowhere. If this store is representative for all of Verizon its a reason to switch to another carrier.Corporate was very helpful but I will never go there again and filed a complaint.

Just about the worst idea was to switch my business to Verizon. After 10 years with att we were offered a great deal that turned into horrible customer service. Don’t trust any local business guys. They won’t even return emails or calls. The call center is even worse. Unorganized and honestly the worst company to go with. Having lawyers looking at all the misconduct and contract breaking so we can go back to att. Specifically, This area’s business reps. Once Stephen and Jason sell, their support is ignoring you and nothing at all.

Wish the store had better deals

Service was slow but got what I needed and even a good deal

Very pleased with the way the rep.took care of me.

Long wait late at night but awesome service.

Horrible customer service

Thank you Roy for helping iDigital

The staff was very helpful; but was unable to solve my phones problem.

Bought a new phone, helpful staff, good selection of options and accessories

Good Customer service and great Customer support

Quick, friendly service here, every time.

Great people and excellent service

Love going to VERIZON Store Mnanhattan Blvd in Harvey, LA

Out of towner phone broke they were as helpful as can be

Darnell was extremely helpful

Immediate service, knowledgeable and helpful employees

Carlos goes above and beyond. Knowledgeable and friendly staff.

Completely satisfied with the service I received from Marquis.

Always crowded, but pretty good service. I still think Verizon is over priced, but good coverage.

Very nice and helpful.

Best Version in New Orleans!!

Helpful employeez and Verizon owned store

Great job 👍

Wonderful customer service

Very nice and helpful.

Great Customer Service!

Great service from Eric

Had their service for years dropped it because of how much they would charge me a month and had the crappiest service everywhere I went couldnt even send a text message

Helpful Staff

No waiting around like other providers.

Good service

Very helpful.

Good quick service

The phone service sucks drops calls are out of control

The service

Great Service!

Very nice

Customers serve was horrible

Great help

Really good experience,

Good service

Unfriended, unprofessional, expensive

Great service

Excellent service!!!

Greasy customer service

Great

Ok. Store.

Friendly

She is the operator of my phones and they always serve me well.