The car I purchased is great. However, the communication was awful from beginning to end.They lost the title to my new vehicle, which delayed the process by about 2 weeks. There also seems to be some inconsistencies between the call center and the actual Hartford location. The call center was consistent, clear, and timely with communication regarding the purchase of my vehicle. However multiple representatives from the Hartford center seemed to be bothered by this, because the call center would essentially get in touch with me before they did about my vehicle, even though they truly had less control over the transaction/selling process than the actual Hartford employees. Honestly, it made the Hartford employees look bad.Additionally, both Hartford sales associates I dealt with were not effective communicators. One had told me she assumed I was uninterested in the vehicle after I hadnt responded to her email because I had already corresponded with someone from the call center. She claimed that she had also called me, but I have no record on my call log and no voicemail that indicates this. I had thought that speaking to the call center rep meant I was all set. This caused me to panic, thinking they may have sent the new car off the lot. I had to arrange a call with this Hartford associate the next day to clear things up. Telling someone you assumed they werent interested is just not good business practice. I was then passed on to another associate, who I was also not impressed with.I was not given sufficient information about what to bring when coming for a test drive/signing initial paperwork. I asked questions about what to bring, and was not given all of the information with some questions going unanswered before my appointment. I was lucky that I brought everything just in case because I wouldnt have known based on what was told to me.While getting ready to sign the paper work for my new vehicle, I was told it would be about a 30 minute wait. It was not crowded, and I waited 90 minutes, all while watching associates pop in and out behind the desk area, hooting and hollering and laughing with slices of pizza in hand. I understand everyone back there likely has different responsibilities, and perhaps it really may have been necessary to wait that long. However again, it doesnt look good and appears unprofessional when you have people waiting who can see and hear you NOT attending to them. I just wasnt impressed.Overall, I am happy with my vehicle, but I truly believe the staff over at CarMax Hartford could benefit from additional training in effective, clear communication as well as just conducting themselves professionally.

The process was very stress free and easy. Everyone at CarMax is very friendly and it seems genuine. When I picked up my Pickup truck, there was a small ding which they took care of immediately and seemed happy to do so. I recommend CarMax to anyone looking to buy/sell a vehicle.

Buying experience was mostly positive. However it has been an absolute nightmare trying to get in touch with anyone about my registration. I left the dealership with in-transit temporary plates until they can register it for me in Massachusetts, which now expire in a week and I have yet to get a straight answer from anyone about what is going on with the registration. Ive been sitting on hold for 51 minutes as I type this, after multiple phone calls and emails this past month and promises of calls back. Very disappointed with the service and I wouldnt be surprised to see my temporary plates expire before I even hear about my registration at this point. Im writing this review in the hopes something can be done to get this resolved.

Facilities are state of the art and immaculately clean. Service was pretty good. Very busy, agents waiting on multiple guests at the same time. I originally wanted to purchase online and have vehicle delivered. Takes a while for the transport and the vehicle to be ready. In the interest of time, I just went in and completed the test drive and purchase in person. Took several hours over the course of two days. Staff were friendly and knowledgeable, explained everything. Joe was great in sales. Dan was great in financing.

Tim is absolutely, unequivocally, hands-down the best car salesman I have ever worked with. He is easy-going, extremely knowledgeable, and provides unmatched service.I’m the type of person that knows exactly the car that I want and do all the research online. He totally respected that. He handled my trade-in with ease and was fantastic with the new car.I would recommend Tim to anyone buying a car. I would also recommend Tim to get a promotion.

I like Carmax because they are honest, professional and efficient. The Hartford store is clean and I had a positive experience overall.

Really great experience...was completely hassle free Thank you CarMax for making easy to sell car with great price

Everyone was super nice! Friendly and very helpful. Great experience! If I ever need to sell a car again, I wouldn’t hesitate to bring it down to the Hartford Carmax!

Overall GREAT experience. My salesman Andrew was very helpful. I was surprised to find out that he just finished training with CarMax. I thought he was working there for YEARS! He was very informative and patient with us. He made sure we got the car that we wanted and for the payments we could afford. The entire staff at Hartford CarMax were FANTASTIC! All the staff members didn’t care how late it was, they all stayed behind to make sure me and my family were accommodated. I would recommend Hartford CarMax to all my friends and family in Connecticut.

Vinny is the BEST person here you can ever ask for!! Extremely accommodating and goes ABOVE and BEYOND to satisfy customers like myself! If I was able to rate him beyond the 5 starts, he would have 100+ !! Thank you so much Vinny!!!!!

I had been to Carmax years ago and had a bad experience. I was very hesitant but decided to go in after a purchase my parents made. I came into the shop hoping for the best!! And with Gigi she was extremely patient and so helpful! She spent most of the day and made my husband and I feel valued!! I recommended her to my brother which he then also purchased a car with her!! I spoke to her a month after and told her I was having issue with the new car, right away she got me into the next best car once again she was dedicated and took time with me! I found the car I actually love now and am truly happy!! I truly appreciate your help and making my car shopping experience better!! Thank you so much Gigi and good luck!!! Best sales rep I have ever encountered!!

Great experience! 2 hours in total to sell a car and get a check in hand.

Sold a car, got a good deal. Sales people were helpful. Only think that the wait times need to improve. Overall a good experience.

Very nice people friendly staff and curtious service 👍

My cousin bought a 2014 Ford Explorer in August of 2020 it is now August of 2021, the engine has had to be rebuilt and they did that because it was still under the warranty now hear we a few months later she now needs Catalytic Converters done. This car although nice looking was sold as a lemon. This is not the first time I have heard stories if problems they have had whith their vehicles from this place. Stay far away.

We had a vehicle with a lease about to expire. I got a quote from CarMax to buy it from us and when we got there it was a simple and easy process. It took just over an hour to get all the paperwork completed and leave with a check in hand for what they gave us over our payoff. I would definitely recommend CarMax!!

When I purchased the Rav4 2010 on 6/26/2021 the vehicle was never gone over or cleaned. I told them the battery was covered in battery acid and wanted it replaced. I was given the vehicle as it was that day. Nate set up an at-home detail to be done on 6/29/2021 which was nice. Dunrite Detail did a great job. On 6/30/2021 I brought the vehicle back to CarMax to replace the battery. I waited there for about 2 hours and one of the employees came to tell me that a hose came off the engine, the radiator hose. I was told I wouldnt be taking the vehicle home and was given a loaner. I was called and told the part would not be in until the 6th of July. I am still waiting on my vehicle at this time.Now that they actually have the vehicle in for repairs that happened while they were replacing the battery, I hope they will go through the vehicle properly since they never did anything with it since it was delivered to Hartford from VA. My sale and purchase experience was not a good one.

Quick. Easy. No Hassle. Feel Good Experience... I recommend if your selling to sell here their honest and give top dollar... if your buying its a breeze and simple paperwork

CarMax made buying easy and the no haggle pricing was fair. Delivered my truck on time from a different state and did a great job of cleaning and presenting me with a new feeling vehicle.

Bud Beach is the guy you want helping you get a car. My daughter just turned 18 and he went above and beyond to get her the vehicle of her choice. We know how picky 18 year olds can be, but with his patience we were able to get her the car she wanted. Without a co-signer or her parents signing for her. Will be shipped in from Ohio.

I was so impressed by the experience of a CarMax purchase! My high praise goes primarily to Chad Austin in Hartford, who handled the transaction. In every way. He is a superb professional in all respects, beginning with his wonderfully caring treatment of clients and ending with his complete command of the purchase process. The effort Chad puts into his work is exemplary. I am very fortunate to have worked with him! But my praise extends to the car I bought that exceeded my expectations in all ways, and to the service staff, Dan P. and Rosie, who made the purchase documents and followup service flow seamlessly. Bravo to all!

The Vehicle I was interested in was promptly shipped from Mass to Ct for purchase. I found the process fairly streamlined for the trade value and the purchase price was very good based on similar valued vehicles. The amount I financed was quickly expedited and other than a little hiccup with DMV in CT the price and process checked all the boxes for me! The sales associates were polite and responsive and I would recommend this location to others.

They agreed with my evaluation and I sold them my car. Simple . Everyone professional and polite. There 15 minute estimates of how long each step took were more often 30 to 40 minutes. Allow for 1 1/2 hours .

I originally was a walk-in to the Hartford location. The people I worked with very very professional. Working with Chad Austin we were able to locate a vehicle that met my requirements. Chad arranged for the vehicle to be transported to Hartford and to confirm the offer on my trade-in.Finally the day came to complete the transaction. Chad put together the necessary paperwork. The only glitch was that my insurance agent couldn’t supply the needed insurance paperwork, Chad called the carrier directly and quickly worked out a solution. I was very happy with my trade-in offer and the final price for the new vehicle. In short, I’m very pleased with Carmax and especially impressed with the professionalism displayed by Chad Austin of your Hartford store.

Zachary was very helpful and informative through every step of the process of selling my car. He followed all safety protocol and treated myself and my brother, who was my ride home, with respect and kindness.

This was by far the worst car buying experience I have ever had. I went in to trade my vehicle for a newer car. They paid off what I owed on my vehicle, and I ended up finding the car I wanted at another carmax. I paid $200 to have the car shipped from Pennsylvania to Hartford. It arrived within two days, but I was not able to pick it up until the following weekend due to applying for loans. Once I went to pick it up, I turn on the car and there were 3 lights on the dash. The airbag was disabled, along with traction control and blind side detection. They told me that their service department was closed and I could drive it home and come back Monday…… with no airbags? Absolutely not. Then, the front tires were practically bald, and the back tires brand new. The car only had 10k miles on it. That following Tuesday they said the car needed to go to a Kia dealership (it was a 2018 Kia Optima LX) because the codes on the car were dealer specific. The car sat at Kia for TWO WEEKS before they even looked at it and they needed to take the dash apart to look at the blind side detection. I finally went in and asked for my money back. They then stated to say they had no idea where the car even was!! Even better, throughout the course of this process, I had to call everyday for updates- they never once called me. Management could not have cared less about my experience. DO NOT SHOP HERE. I gave it one star because giving 0 isn’t an option.

This is my 3rd purchase from carmax and they never cease to let me down!

Did It all in a few hours, from online quote to actually going to the dealer to finalize the sale of my vehicle.

Ryan Perkins sales consultant was very helpful and accommodating was a pleasure to work

Every person I came in contact with was very personable and professional. Great experience!

CarMax was without question the easiest purchasing experience I have ever had. I was very pleased not to have to deal with the usual games car dealerships play with the pricing. That was quite refreshing. During my purchase I dealt with three people, one via phone, one sales associate in-store, and one business office associate. For each of these associates - I would give a full 5 stars for their knowledge, service, and expertise. They were very helpful every step of the way in the purchasing process. This was without the easiest car buying experience I have ever had. I provided one star per employee mentioned above for my overall review.The only negative I have is about the cleanliness of the car I purchased. The interior of the car had clear indications that the previous owner/user left quite a mess in the car. There are spill stains on the floor, on the consoles, and on most surfaces. These spills and stains are things that if the car was cleaned on the interior before my purchase, they would have been cleaned up because of how obvious they were. As it is as of right now I have cleaned a portion of the stains and spill marks myself in order to get rid of the ick factor, but I have to get the car professionally cleaned in order to feel good about the cleanliness of the car I just purchased. Im not talking about impossible stains, but things that if someone had taken the time to clean the interior before the sale, they would have noticed these obvious issues and had them take care of. Please note that I could see some of these dirty areas in the CarMax 360 degree picture of my car interior. So I know that no one from the time the car was dropped off at CarMax in Manchester, New Hampshire, to when it arrived in Hartford, Connecticut cleaned the interior.So to sum up my CarMax experience, everything in the actual buying process of the car was fantastic, however I feel very let down in the final touches department upon receiving the car in its dirty condition. Im not sure who dropped the ball on that part, but its going to be a ball I have to pick back up for the tune of $130.00 in order to feel completely satisfied with my purchase.---UPDATE: April 12, 2021Received a call today from the Hartford Service Manager in response to my issues. He was very apologetic and wanted to make the issue right. I was given the ability to either bring my car back in to the Hartford CarMax to get it detailed when their detailer comes in, or to go to a detailer of my choice and have CarMax reimburse me for the cost. Im choosing the second option simply because going to Hartford is a long drive which doesnt work well with my schedule.Based on this development - I can say that I am completely satisfied with CarMaxs service, and desire to make things right. I am adjusting my rating review from 3 stars to 5 stars. Thank you CarMax.

Bought my car here. Good price. Very convenient. No haggle.

Very impressed with how easy the process was to sell my vehicle . Very well organized

Good service - both buying and selling. It s hassle-free.

I purchased a 2018 vehicle from CarMax Hartford (I paid to have it shipped from another location). The process was great, the car was in excellent shape, and I would definitely refer anyone to CarMax.

Just bought a car with them two weeks ago. There were a few small problems with it. They took car in and fixed no questions. Is this really a dealership???? Staff was friendly and place was clean. I plan on buying more from them.

Sold my car to CarMax. Couldnt have been easier. Got an online quote that was a few thousand above what another dealer offered. Came in and had it verified. Walked out with a check.

Great experience. Very pleased with offer and speed of transaction

The entire experience was amazing. The associates were very helpful and friendly. We would recommend Carmax to anyone who is planning to sell their vehicle. Thank you again Carmax for the wonderful experience and special shout out to Bud who helped us with the sale!

I should be known and my credit score will be corrected. I hope some V.P. sees this and it can be behind us. Minus stars with fixing a problem before I have to go to upper management. I cant get a house for me and my family horrible corporation watch your self.

Instant online quote is a great concept. Great experience with the quote. Execution inside this CarMax (after the physical appraisal) was exceptional awful. I had an appointment. I arrived 15 minutes early. I waited close to 3 hours for complete service. Waiting close to 3 hours is bad enough, but to sit there and watch seven sets of people arrive after me and leave before I got to sit down with a CarMax associate to complete the transaction was simply wrong. I spoke to the Supervisor on duty. He agreed that it was wrong, but the damage had already been done. I do not know the answer, but start with better Supervision and better training. At a minimum, you need a system, where Customers are served under the next in line theory.

Worse car buying experience ever. Service department dropped the bomb several times and I am still left with a car that is not serviced properly. The paperwork portion was easy and no hassle at all. Ryan and Omika were great and very helpful BUT I am very unsatisfied with the service department. Put the car in the shop Sunday to have rotors and brakes replaced and struts ... came back a week later, got a call 5 minutes before my appointment that nothing was fixed on the car. Service dept tried to “fix” rotors, instead of replacing them. By fixing rotors, they tried to shave the rotors. Come back on Monday to now sign my papers and leave with the car, service department put weights on the car that were too big and causing something to grind. Drive off the lot with my new car, to turn around 1 minute later. Finally get weights fixed to drive off again and find out that my struts were never fixed and I can feel every bump, on top of that No spare tire was given to me after asking multiple times, no car jack and no tire repair kit( which sales associate told me is all the give out now). Had the car since Tuesday and have had nothing but problems. I asked for my struts to be fixed, I hit a pot hole and now have a flat. No spare tire, no car jack. 25 year old woman stranded on the side of the road because of issues CarMax never fixed. I will NEVER do business with CarMax again.

Came in for a vehicle emissions inspection around 4pm, was out in less than 30 minutes, plus Kyra replaced the battery in my key fob for free. Exceptional help & service - thanks so much!

They did everything they could to make i happen 10/10 recommend

Friendly and professional staff that made my car buying process smooth and enjoyable. I would definitely recommend CarMax to anyone looking for a car

The facility in Hartford CT is big, clean and spotless, really well done. Every Carmax employee I encountered was friendly, courteous and knew their job well. I was in and out in under 90 minutes without making an appointment. I was expecting som kind of bvait and switch, but that never happened. The price offered online for my vehicle is exactly what they paid me.

Good customer service. I bought a 2019 Hyundai Sonata and it is working so well.

I’ve been to carmax twice I owned a 2016 Ford Focus rs and the car had around 55 thousand miles on it when I brought it here. I bought it at 51 so I didn’t put many miles on it before this and I wanted to sell my car and I did my best to clean the car the first time I brought it in and I owed like 26,500 on the car at the time. Guess what they’ve offered me. 26,000 flat and they DO NOT NEGOTIATE on any of there prices for offers and for purchasing. So be prepared for them to screw you over! Also to add to the fact while they are going threw my car I was looking in the lot at other vehicles, and the tires on half of the older cars that are in the lot were flat to the ground. I’m already upset with carmax as in the selling the car aspect. But if I had to buy a car threw them I don’t think I would trust the work that they preformed on the car if they can’t keep up proper upkeep on the vehicles in the lot. Then what do they really do when you trade your car in. Also very unprofessional.

After a rocky start (had vehicle transferred from other state only to find the delivery location couldnt sell to me because I lived in a different state), the Hartford location was perfect, particularly Eric and Ashley. They both went above and beyond to walk us through the process. We are very happy with our purchase as we were looking for a vehicle to tow our camper. By searching in other states, we found a vehicle with the accessories we wanted to help make it a comfortable ride while camping..

I was selling my car here, quote online and the appraisal price matched. People very nice and welcome, totally taking 1.5hr to sell my car, that something I didnt expected because it is too fast, event it was 4pm Thursday.

Offered me $700 for my merecedes which is valued at 5 to 7k. everything on the lot is over 15k, so not an affordable cash option. Depends how much you have.

From start to finish...process was quick...got the car we wanted at a good rate...was a custom Durango with tv screens inside so it hard was hard to find anywhere else

Went there to just browse and ended up driving off in a 2016 Jeep, I love it so much it only had 17K miles, the process was stress free and fast. Everyone there was great. Amanda was amazing and had great customer service skills.

I would like to give a big shout out to Matt in the service department. Hes a phenomenal mechanic. Very knowledgeable and he communicated with me about what was wrong with my truck while I was waiting. I came in thinking I may need a while new transmission but with his due diligence, he found the problem and is getting resolved. Oh he also took out a mouse that was dead. Talk about going beyond. Thanks Matt!

I had the best time selling my car at Carmax with Jaquan. Everyone was so professional and welcoming; the process was almost too easy to be true! Thank you for all of your help

Overall, my experience was good. The final stages took a little bit longer than I would have liked.

Joe C. Is honestly the best ever. The man puts up with a lot from customers, myself included and he always goes above and beyond. We have made 2 purchases now through carmax and it’s the best decision we’ve made, everything is super hassle free and honesty seems to go a long way. We will continue to shop here for our auto needs. Thank you staff at carmax and thanks Joe C-Steve and sarah

I could not have asked for a better car buying experience. PJ from East Haven is the one I worked with specifically. He made the process as quick and painless as possible. The only problem I have is that the car wasn’t cleaned prior to me driving off the lot with it. There was stuff stuck to the steering wheel, there’s stuff jammed into buttons, sticky stuff on the dashboard, and severe dirt in the crevices in the side door panels.

It was a very good experience, great customer service.

Nice clean building extremely spacious with a huge selection of vehicles, Employees are knowledgeable interactive and super friendly not over bearing like other places.... boom

Recently went to the Hartford Carmax to purchase a vehicle and had the best experience. Every employee that dealt with my situation was fantastic and went above and beyond to help. Big thank you to Rocco, Charline, Jackie, and Jaquon you were all great im incredibly grateful.

The sales person Andrew was great and was ver knowledgeable. But there trade in offer was $3250 below what I was offered by a nother dealership

Checking 2 C how 2 go abt getting an appraisal. It was quick & e-z online as employee stated & more than I expected. Worth doing.

Offered 5k under bluebook for my trade- definitely have no interest in working with them to purchase my next vehicle.

Word of advise: When making an appointment to see a specific vehicle at carmax, please be sure request that vehicle be put on hold. (Yes, the vehicle you are setting up an appointment to see) Redundant, I know. But I failed to make that simple hold request and now my car is gone. Why a 1 star for this administrative error? Because I want to share my experience so no one else goes through it, and no one reads the 2,3,4 star comments

Got my car on the 13th of August 2021 and two weeks later Im always getting calls from carmax saying that they need my jobs number so I give it to them and they said that it doesnt match the job but I gave them three recent paystubs and they still everyday call to ask for a different number. Ive even gave them my hr number and my boss(owner) number but again so called they dont match. I did my part with the insurance, 3 paystubs and proof of address. Ive even said that I would bring more paystubs to prove that Im working Ive even went in too pick up my car with my fedex uniform. Still no welcome letter and no way to pay my car note.

I like my car, but I wished they would have cleaned the inside of the car though. Previous owners had a dog 🐕, so the dog hair was everywhere in in the crevices. Thank goodness I wasnt allergic. But I ended up having to deep clean the car and they said they would reimburse me up to $150. But we will see. Other than that, the staff was friendly and large car selection.

Dan and Craig in the sales department were fantastic. Got me out of my Corolla in 3 hours whereas Albany carmax took about a week and all they accomplished was giving me a massive headache.

Best car buying experience. No haggle/ no hassle. Staff are very polite and helpful.

I purchased a 2016 Jeep Cherokee on June 30th. The day after i picked it up the change oil light came on a well as a rear light for my license plate. that wasnt as bad as i noticed July 2nd that my vanity front license plate was gone. In checking the rear plate only two screws were holding the plate and they were ready to fall out. I tried tightening them, but they just kept spinning. i ended up putting two right size screws in all four locations. I they had to go on the CT DMV website and apply/request a replacement plate. It cost me $45 for the replacement and i will not be able to get it for 10 months. I have had this plate 45 years and was heart broken. Im hoping someone from CarMax reaches out to me.I have purchased another car there years ago and had a great experience.

Everything was so easy and Joe provided excellent customer service in the Hartford location plus we love our new SUV..

Selling my car, especially during the pandemic, was so easy with Carmax.Evey step went as scheduled.- The appraisal was quick.- The quote was right on target with my research.- The business office handled the closing very professionally, giving me detailed instructions on next steps.

The experience was awesome. Both Tim and Annabella both who helped me to sell my car were excellent. They are so kind, guided step by step, very friendly excellent communication and are asset for your team.

Original: Staff is friendly enough but the overall service was limited. After the sale, the post sale to dos were not explained as the title and registration process was all butchered. Ive never bought a car where the dealer did not have the title and registration process taken care of. All in all, I would not buy a car from Carmax.Update on 8/22/2021: I will give Carmax credit where it is due so upgraded the rating. Ultimately, all the administrative paperwork was properly processed and COVID did not help things on the DMV side. However, the customer service folks need better communication training or if they do not know the answer, just say so, take down a number and follow up. Most of the agitation occurred because of poor communications from someone who answered the phone and provided wrong and inconsistent answers from prior communications.

Easy process. Kind of long wait but understandable since they were very busy. 2nd time selling to Carmax and wont be my last

The process of buying a car from CarMax was not as convenient as it should have been. It was a tedious endeavor, I was not able to actually get the truck for 6 weeks. The staff are wonderful, the process they have in place is horrible. I would not purchase from them again.

Aaron Salcedo was great as he navigated us through the purchase of my 2018 Volvo S60. The car is great! It was clean, checked through all their procedures; we were walked through what was left on the warranty and contacts for future services needed; also given a temporary CarMax warranty. We were pleased with the services and would return to CarMax for additional purchases.

I had the easiest car buying experience at CarMax of Hartford! They made everything incredibly simple and offer a 30 day money back guarantee on any car, and a 4,000 mile or 90 day period warranty for repairs on any car!They bought my car and did everything, making it incredibly easy!HIGHLY recommend Rocco as a sales associate!! He made the experience fun, pressure free and a genuinely amazing process!!My favorite part was they put a yellow bow on your new car for when you first see it! They made sure my new car had a full tank of gas and was ready to drive before leaving. DON’T go to a dealer, GO to CarMax!!

I had an excellent experience selling my vehicle to carfax. My only trouble was that we logged into Ally Auto loan and saw I had $13,750.06 I CarMax offered me $12,500 for my vehicle I expected to cover $1,250.06 and to find out that was not the payoff amount. There was an additional $400. This upset me very much. I think we should have contacted Ally directly so I would have known this ahead of time. I had to pay but did not budget for an additional $400. The rest of the experience was professional and outstanding.

Horrible customer service. You can never get anyone on the phone in the business office. Very disorganized. Why use them when there are plenty of dealers in the area you can get a better customer service experience.

Great Place to Buy a Vehicle.

Generally speaking the experience was fine. Unfortunately, and this was my mistake, I failed to get a follow-up item (tires) in writing. Multiple attempts to reach sales manager who promised this discounted deal to me failed. I left message but no response. Finally gave up. Note: When I called sales department, I would always go to call waiting and NEVER would get through. Even waited up to 35 minutes a couple of times as I multi-tasked. Hard to believe that a sales call would not go through. Made me paranoid thinking that my phone was routed to “dead zone”. If I called using a different # ( my wife’s cell phone) I was able to get through but then sent to voice mail for sales manager. Other work arounds were calling service or business lines and then asking for sales. But ultimately I would get routed to voice mail. None of my messages were returned. Because of this service I decided to drop the tire issue because I felt uncomfortable with the service I would get even if I got through.

I used the online tool, made an appointment, and the quote was as offered online, and they got me in as soon as I got there. Experience was perfect.

Found a great car but had to deal with alot of incompetence

Gabriel Lee had amazing customer service she made sure all my request were met an the process was swiftly completed. Thank you so much for your top quality service it was a pleasure. Team MDX

Jennifer by far was the very best advocate I have encountered in over 40 years of car buying; give that girl a raise and hopefully share her customer service...the best ever.

I received a quote online brought my car in to be checked out and received a check for the full amount quoted! This is a very easy and safe way to sell your car! I would highly recommend!

This is the worst buying experience I have ever had. The salesman was great but everything else was a disaster. We had a 3:30 “appointment” which in Carmax lingo means sit and wait an hour. Then we did some paperwork and waited longer. We went through the process with the salesman and then sat a waited another hour before we could sit down with the person for the signing. All told we were 5+? Hours deep. Sit and wait, sit and wait.... over and over. This is not a problem with the people working there but the carmax structure or due to the fact that they don’t have enough employees. This was a week day. It wasn’t even busy. If this had been a Sunday, I might have hung myself in the bathroom.

I purchased my Subaru Impreza from here in November. I thought that the actual buying of the car was great and easy. When I test drove the car I saw that the interior was not clean and was told that it would be detailed while I was completing the purchasing process. The car itself also had some damage that was not visible in the online photos (a missing interior piece, a small scrape on the side, and corrosion on the plastic door cover). I was able to bring the car in to get the door re-painted and was able to get the piece which was pretty easy. I then started to see scratches on my passenger window and it wasnt rolling up correctly which they repaired but occurred because the previous owner had broken the window and glass was still inside the frame!! I am still finding glass pieces from when they replaced the window too meaning it again was not properly cleaned. The car was not cleaned the first time either like I was told it would be.... I found a credit card, ketchup packet and an entire pizza crust under the seat within a few days of taking it home. The plastic detailing was also in need of some wax. I called and asked if I could have it detailed at the Waterbury store but was told I would have to bring it in and leave it for multiple days to get detailed (with no loaner) or I would have to pay out of pocket and get re-embursed. I couldnt get clarification on what they would and would not cover for a detail. I ended up just cleaning it myself but am really disappointed. They also called me the next day to tell me that they had messed up my registration and put that I would be getting new plates (which I was charged for) even though I asked to keep my old ones. They also didnt take the old ones off or give me the new ones to put on so my registration did not match my plates and was therefore invalid. I called and was promised a reimbursement for the new plate charge but that never happened.... even after calling a second time I was told it would be mailed and never was. I love the car itself which is why I still have it but would not shop here again. My sister purchased from the Waterbury location with no problem so I will have my next car shipped there if anything.

Aaron did a wonderful job helping my husband and me find our perfect vehicles. He was patient, knowledgeable and professional, and made the car buying experience enjoyable. I would definitely recommend buying your next vehicle from him.

Had a very good experience buying a car at the Hartford Carmax. There were no surprise fees suddenly appearing on the invoice - just the price of the car, which was reasonable, plus state sales tax, plus registration, minus what they gave me for my car, which was also quite reasonable. Very pleased with the experience, and would definitely do again in the future.

If you want to spend the majority of your day waiting and waiting to sell ur car then Carmax is the place to go. Super unorganized, many employees standing around talking instead of helping customers. Do NOT recommend!

After being told No a few times . Im glad i made up my mind to head to CarMax . I had a great experience with Carmax. I had a difficult situation and Tim Harvey whom I work with made everything easy for me, and he was very patient with me as well. I can definitely say he did a phenomenal job of communicating with me throughout the process and AND ensuring I was comfortable with my purchase . I am very grateful . Thank you Tim for your wonderful service and making me feel welcome . I love my new car and so does my son . I highly recommend Carmax .

Online offer from CarMax was based on complete, honest information from me, and I was pleased that, after inspection, CarMax stood by offer -- CarMaxs honesty vindicated mine!I wound up selling the car for fair price on the spot (and riding back to Mansfield on my bicycle). Ms. Nicole Persaud, quite pleasant and competent, led me through the documentation. CarMaxs business model worked perfectly for me.

Aaron was very informative and helpful!!! It went really quick, well, and I love my new car! I highly suggest Carmax to anyone who is looking for a reliable car :)

Buying the vehicle was an easy process. The disappointing part of the transaction was the lack of detail CarMax has for the customer. When I received my vehicle it was not cleaned and gone through. When I brought it home I opened the hood and found a mouse next in the engine compartment. I feel CarMax only focuses on the sale and not the customer.

Our experience was the best ever. Weve dealt with many dealers over our 60-70 years. This was the most organized, simple, very reasonable trade in value, which was a real blessing! Weve got a great car now and are very very happy! Thank you to management for developing the process and we had a great rep in Amanda!

They couldnt find my appointment due to the fact that someone didnt finish putting it in the system when I set it up the week prior. When I arrived they had to look me up by the vin number of my vehicle because my vehicle was listed under my fathers name. It was not a good experience and I was disappointed with the lack of knowledge that the people that I was dealing with of their computer system. This was my first time since I bought my vehicle that I had to deal with anyone from there. They had to order a part for my vehicle so I hope my experience the next time is better. If not, this would be the one and only time I buy a vehicle from them.

Awesome Simply Awesome Joe the Salesman is very Professional. I I recently was getting ready to purchase a Mercedes Benz C300 and the car was for sale and I had an appraisal done on my Lexus IS300 come to find out the car was supposed to been on hold but then the car wasnt for sale so I went in on 10th of July and saw people sitting in the car and I walked up to them and I said the car is not for sale too bad its a nice car they said they were test driving it on that Sunday and I was floored so I talked to the manager with his name was Eric and he heard both sides even though I was in there a week prior to being able to buy the car he gave the to the other people instead and I asked to talk to the manager of Carmax and he understood that there was something wrong because I was even there before the people who were there just driving the car on Sunday when I was there July 5th so I am not going back to CarMax because of that the guy Eric only actually heard one side and evidently Eric was black the people were white and Im a person of color and he gave it to the white people instead even though I was there a week before them

First time car buyer and it was made super easy thanks to the employees at CarMax