user
Liberty Honda
71 W Service Rd, Hartford, CT 06120, United States
Appearance
Liberty Honda
Comments
Ta
Review №1

I needed a new car pronto. They gave me the best price for a new Honda Civic walking in the door! $4K knocked off the MSRP before I even sat down. They told me no negotiations necessary. Its how they roll.Great Service.Super Nice and Very Knowledgeable People.Ladies, They Wont Trick & Up Sell You Cause Youre Female!!Ask for Justin. He was amazing. Took care of me like a pro. And Daniel, the manager, was awesome too!And TJ, my Honda service guy, got the scratches on my car buffed out to perfection! So professional and friendly, just like everyone else at Liberty Honda. Thanks, TJ!

Ma
Review №2

On Saturday I went to liberty Honda to get the help from Justin he help me get everything settled to start paying off my car my future car and also he help my mother get her dream car and now we’re happy and excited for this new journey that we got the help from Justin I recommend whoever read this comment to get the help from Justin from Honda dealership he made all the requirements to help us get our dream come true and I’m thankful and grateful we had his help best seller from liberty Honda give him Call or contact if you want your dream 🚗 ❤️👊🙌

Bi
Review №3

My daughter and I went in looking for a used low mileage 2018 Honda. We met with Ibrahim-Abdul Salaam our salesman. He was the best Honda salesman I have ever dealt with (and I am a Honda guy dating back to 1995). Very much a customer advocate. Very personable and excellent at what he does. We ended up getting an HR-V at very good price.

Ro
Review №4

Today I leased my 2022 Pilot and that would not have been possible without the extraordinary service I received from Keith. He was respectful, courteous and he answered any and all of my questions regarding the vehicle.It was a pleasure to work with such a patient and knowledgeable staff. I definitely will refer friends and family.

de
Review №5

100000000% HIGHLY RECOMMEND LIBERTY HONDA!!!!!!! I can’t speak highly enough about this amazing caring group of people that helped me and my daughter with her Honda. Anthony, Carl and Joe were so caring, making sure my daughters car is fixed and safe for her to drive. The care and concern for my daughter safety was of the utmost importance to me….. but was even so important to the guys that helped us. They cared about my daughter as if she was one of their own daughters!!! So sweet and kindhearted. I am so grateful to have had such an amazing group of guys to help us. Unfortunately, as a woman- I am constantly ripped off on car repairs and it’s so frustrating…. I know in my heart that Liberty Honda cares and would never rip me off or take advantage of our unfortunate situation, needing car repair. I definitely 10000000% HIGHLY HIGHLY RECOMMEND LIBERTY HONDA and I will never go anywhere else for repairs… Thank you to Anthony, Carl and Joe for the amazing service and help you provided to me and for my daughter. You guys are a total blessing !!! Amen!

Ja
Review №6

Ricky was incredible!He never pushed or forced packages/upgrades onto me. I felt very comfortable and relaxed throughout the entire purchasing process. Ricky was also extremely friendly and went out of his way to let members of my family see the car before I purchased it. I was very impressed with his level of professionalism and the way in which he carried himself. I have even sent other family members to get their cars from Ricky! He will get you what you need!

Ke
Review №7

Robert was very helpful. He kept an eye out for what I was looking for and let me know whenever something new came in. He answered all my questions and made the purchase process painless.

Si
Review №8

My family recently purchase a new 2021 Honda CRV hybrid with Robert Pachesa. He was extremely thorough with all my options. It was the smoothest transaction I have ever had. Additionally, Rocky was great in explaining the additional coverage options. Never felt pressured into purchasing anything but decided on the comprehension package for our peace of mind.

Si
Review №9

My sales specialist, John Cunningham, was fantastic! I could not have asked for anyone better. He was very welcoming and extremely knowledgeable about the vehicle. I didnt have an actual appointment, but as soon as I walked in, one of the business managers, Rocky Hernando, warmly greeted me and immediately provided assistance. He promptly introduced me to John Cunningham, who was a delight in every aspect to work with.Everyone at this dealership I interacted with was wonderful. At no time did I feel pressured in anyway, and all my questions were answered as well. I could not have asked for a better car buying experience!

Sh
Review №10

Had a wonderful experience here thanks to Justin and others. Found the car I wanted on the lot and drove off in my new bright red CIVIC. Will be back to do business again. This is my 4th Honda in a row and see myself continuing at Liberty. Thanks Justin

Da
Review №11

I was highly dissatisfied with the customer service I received at Liberty Honda. I was quoted a different price prior to servicing my vehicle than what I actually paid. The employee I dealt with was very unprofessional and was not willing to assist me in a positive manner.

Ar
Review №12

I was very interested in purchasing a Pilot Elite from this dealership. The car had been certified but then removed from that status so they could lower the price. I asked for the car to be put on a lift so I could do an undercarriage inspection. When the service department put it on a lift they called me over to look at it. While Im looking underneath, I noticed that the car was incorrectly lifted on its body panels and not its designated lift points. After bringing it to their attention, TJ a service manager assured me that this was perfectly normal. I highly doubt, causing damage to an almost brand new car is normal. Anyway, I was still entertaining the idea of going ahead with the sale, granted they certify the vehicle at no additional cost, but they declined. I went there that day ready to purchase, regardless of the final costs, but the way this situation was handled made me pull my deposit and take my business else where. What bothered me the most was the fact how these professionals blatantly said the way the car was lifted was normal and once the car would be off the lift the kinks on the body would go away over time. 😂 Not exactly a pleasant or assuring experience.

Me
Review №13

I had a great experience at Liberty Honda this week, James Landon and Daniel Santamaria did work hard to get me the exact car I wanted within my budget.The costumer care was excellent!I highly recommend.

Ni
Review №14

Wouldn’t buy a Honda anywhere else!! Shout out to Rocky Hernando and Robert Pachesa. They are forthcoming with every aspect of your car buying experience. No hidden fees willing to work with you and for you. Thanks a lot guys. I love my Accord!

Fr
Review №15

Bought our 2022 Honda HRV from Justin he’s was Knowledgeable, listen very Intently and answer all our questions 10/10 highly recommend him.😁

wa
Review №16

Great experience. We spent about an hour and finalized the deal for a new Civic. Salesman Justin and manager Rocky were professional, friendly and accommodating. They gave us best price on the spot and guaranteed to match it if we found lower one somewhere else. Negotiated the price and applied promotions and came back to sign everything, register and pick up the car. Will go there again for future Hondas.

Za
Review №17

Amazing Service, great Deals, Sales rep Ali is very pleasant and kind! Rocky Hernandez is extremely helpful and kind! Thanks guys!

N
Review №18

We have been a long standing customer of Hyundai and recently visited Liberty Honda seeking alternatives. Customer service was superb. We scheduled a last minute appointment on a Sunday afternoon and staff was very accommodating. Daniel and Ibrahim stayed with us for about 90 minutes after closing time to help us choose the vehicles and options that would be most suitable for us. The trade-in value we were offered on our old vehicles exceeded other offers we’ve had from alternate dealers. Even days after visiting the show room, Daniel was instrumental in making the leasing process smooth and extremely easy. He even sent us photos and videos of a model we had not seen during our visit and became interested in. Few days later, we walked out of the show room leasing 2 SUVs, with great satisfaction. Daniel and Ibrahim were very patient in describing the features of the new vehicles and assisted with the primary set-up of the cars. We would not hesitate to recommend Liberty Honda to anyone looking for excellent customer service, friendly and accommodating staff, and above all, fair trade.

pa
Review №19

They have a free good stuff in helping you out when it comes to picking a car.Justin Dingle helped me out out on getting accord 2021 process was very easy if you ever go in ask for him he will take Care of you and get you the best deal !

Te
Review №20

Jaime A. in Service was awesome to deal with. Made a difficult situation as pleasant as it could be. Truly went above and beyond what was necessary. Thanks Jaime!

Iv
Review №21

Justin over at liberty Honda was great I got 3 cars from him and I will be a lifetime customer. If you go to liberty Honda make sure you ask for Justin !

Da
Review №22

Working with John in the showroom was a nice experience!, thank you for taking the time to explain, show, explain again, and go over all our questions. Better experience than other honda dealers.

Ke
Review №23

I went to get a oil change and I got my car back with 3 lights on it😑when I asked for manager he is going to say it’s because “my car is old” and it has a lot of mileage on it, I felt as if I was being played. later on I went to another place to fix my car AGAIN and the people told me that Honda employees unplugged the wires and did not plug it back it in. Hence all the lights being on my dashboard being on. furthermore these people are unprofessional and they are scammers 1out of 10 would not recommend.

El
Review №24

Fantastic sit back and relax and let Robert do his magic

Re
Review №25

We had a quick and easy buying experience today with James Landon. He also took the time to explain all the technology in the vehicle.

Sc
Review №26

Bought a 2018 Acura TLX from this dealership. That in itself became a mismanaged ordeal. I waited at my bank for half a day waiting for them to email me the info needed to bring them a check for the car. They then told me if I couldnt make it to their dealership by my allotted time that I wouldnt be helped... great service. So the next day I went to pick up the car, the salesman tried adding fees that were not discussed after specifically asking the final purchase price before driving 3 hours there. Upper-management sorted that out amicably. They sold me coverage to protect my cars rims etc, without telling me that the policy would not actually cover my rims. They basically stole $500 from me that day. Beware.To the response from liberty:I made this review after contacting your office. I had talked with Tom S. For over a month about this issue to which he lied about speaking with the owner. He told me he was going away for a few days and would contact me after he returned. After a week went by I contacted their office and was informed he moved on to another dealership. They had no info about my issue. They never tried to resolve it either. They do not care about treatment of customers.

La
Review №27

Had to get a light bulb fixed prior to my vacation. I was able to get scheduled while I was there very convenient, felt like home loved the quick work and environment. The pricing is equivalent to my home dealership in Ohio.

An
Review №28

They ate honest helpful and really know their stuff. They treated my daughter like a real person, not just a customet

Sa
Review №29

AWESOMENESS, I went for a wi fi connection, phone/car issue.QUICK GREAT SERVICE, IM BUYING MY NEXT CAR FROM THEM !!! 👍🏿👍🏿

Al
Review №30

Cerra was very helpful and kind ! great experience down at the Liberty of Honda thanks for everything !

Ke
Review №31

Had a bit of an issue but the situation was quickly resolved by Carl. Thank you for the help.

Ma
Review №32

Bought a certified Honda Civic 1.5 years ago. Since then, I’ve done every service at the dealership. As usual, I brought my car in for an oil change on 3/19 at 12 pm. My back tire had a nail and was leaking air. They couldn’t fix it, so the only tire they had “available”was a $140 Goodyear one. I asked them to mount the spare one and I would get it done elsewhere.Once I got the bill, I saw they had charged me $24 for mounting the spare tire. I was not told the price before hand. I think that’s just ridiculous for a process that takes 40 seconds.So disappointed, I will not be returning for getting my oil changes OR buying another car from Liberty Honda in Hartford.

Jo
Review №33

Great place. No pressure. Very accommodating to the customer. Knowledgeable, friendly and courteous sales folk.Fair and reasonable negotiations.

Ja
Review №34

Hard to admit I had a great dealer purchase experience. John Cunningham was an outstanding salesperson and I highly recommend him. Everyone at the dealer we worked with was very nice, respectful and low pressure.Bought an almost new Honda Fit for my daughter. Prior we saw Liberty had good reviews and we made the trip from north Jersey for this particular vehicle. They even took my number to let me know if car sold at end of day to save us the trip.Zero pressure for add-ons or extended warranties. John made excellent suggestions regarding the vehicle. Got us a few extras which was very nice. Particularly if you’re an inexperienced car purchaser, I recommend this dealer and especially John as honest and straightforward.

Na
Review №35

Great experience overall. I called for a last-minute service and they were kind enough to fit me in that same day. Their customer service is a 10 out of 10. The service employee that helped me was very friendly and knowlegeable. I appreciate how she identified the problem, gave me an estimate cost and didn’t push the service or oversell me on anything. She was honest and kept me updated on my car. I felt like I was in good hands with Liberty Honda. I will definitely come back for any future services needed!

Li
Review №36

Transparent, simple and fast! Udi is awesome! I went in on Labor Day for what I thought would be for a used Civic and ended up buying brand new. Picked my car up that Friday! Everyone I encountered was so helpful. The GM was really nice as well! I dont think car dealerships are anyones favorite place but Overall, a great experience! Love my new Civic EX!

Ad
Review №37

Rocky and rashad were amazing!!! They broke everything down for me which I loved because I am a young first timer. They helped make my process smooth and they kept there word! Go talk to my guys at liberty they make things happen !!!

Ca
Review №38

Great place. Competitive pricing. And service department always takes my vehicles in and out in a timely manner

Ca
Review №39

I just bought the *cutest* Honda Fit! The salesman, Kelvin Q, was so nice, respectful and knowledgable and DEFINITELY worth 5 stars! The business manager, Tom S. really went above and beyond for me by searching for the best financing and patiently answering all my questions and explaining everything to me in every day language not business jargon. I highly recommend!

Mi
Review №40

They work to get you what you want. Very professional and courteous. Definitely recommend to everyone looking at a car.

Ha
Review №41

Our sales representative Annon Udi did an outstanding job at getting the vehicle we needed. Possibly one of the best salesman that is there! Highly recommend anyone in the state of Connecticut to purchase their vehicle here! Hopefully we’ll be back again pertaining to any future purchases I will be making at this dealership.

Sh
Review №42

MY Husband and I bought a Honda Accord Sport 2016 Manual Certified Pre Owned. This was our first time coming to this dealer. Our sales person was Jonh Cunningham he was so patient with us and very very helpful. This dealer are well organized at the time for you to pick up your car. We had a very good expirience buying from here. I will definitely keep recommended friends and family this dealer. Thanks Again guys. FYI theres also a playroom for the little ones not every dealer has the space for this. 👍🏽

Fa
Review №43

Caitlin the internet manger and Rob the sales person made this the easiest car buy I ever done. My new Honda was the best priced in the New England area. But beyond the price the customer service was the best I ever had when purchasing a vehicle.

Pa
Review №44

It’s was an awesome experience more than buying a car “Kelvin” and “ Rashan” made it very easy and smooth transaction, they are really professional and very friendly in addressing the questions and adjusting the price understanding our needs.

Wa
Review №45

Horrible customer service! Order a part from the Parts Depth, on Friday was told it be there by Saturday. I left work early, arrived by 2:30pm only to find out they close 2pm. I was never told they closed early over the phone, online and sign on window BOTH SAY 7-4 for Saturday. I was informed by the sales managerthey closed early because of Covid-19. No help of any kind by the staff.If I could leave negative 2 stars I would

Wa
Review №46

Just went to get my bumper brackets done. Excellent service both fast and friendly will definitely recommend

Da
Review №47

Very good service, I was in and out. The representative was nice and punctual. I was impressed, you usually sit for hours when you need car service that wasnt the case. Keep up the good work.Thanks Honda.

Ca
Review №48

Only spoke by phone, but tech solved my problem.

We
Review №49

Great place for cars service

Mi
Review №50

Havent shopped for a car in years and this was a refreshing experience. Robert Pachesa was knowledgeable and he and the rest of the staff were pleasant and no-nonsense.

Ly
Review №51

I dropped off my car the night before. Early the next morning, my Service Advisor, Chloe, called to confirm the services to be performed. She called again later to advise that there was another issue. She fully explained the issue and offered options that I could easily understand. Chloe was awesome - very helpful, informative and professional!

**
Review №52

A tip: Make sure you pull your own credit report on your cell phone to show them rather than having them pull your credit. They advertise all these special programs to help anyone. I was told Previously that having fair credit, a low score, or even being a first time buyer - as long as I have a job for awhile now, including a substantial down payment, they would help me lease or finance a car. Now that I have been turned down, I have not ONE inquiry, but THREE inquiries from Honda company(s) on my credit report which does not help. I believe that better communication should improve between the staff and their banks, as well as living up to what they advertise to help everyone.

Lo
Review №53

Good job fixing my daughter car

Al
Review №54

Great customer service experience...very professional. The best part about going to this parts department is that they are honest when it comes to what you need for your car. They dont try to over sell you on stuff you dont need.

Na
Review №55

My mom had a very positive experience with Udi a few years back, and Im glad I followed her recommendation! Udi took great care of me throughout the process, and was easy to reach via phone as well. Rocky was also very friendly and helpful in finalizing the paperwork and explaining all the details. They both made sure I had a delightful, seamless, personalized experience buying my first car 🚗

Th
Review №56

Much better results when scheduling ahead. I will never just drive in and wait again for anything. They need a frequently updated, accurate, online system reporting current wait times for customers who cannot afford to wait 2 or more hours. I never would assume a short wait. The last repair was for a Liberty recommended fix on a 2013 Accord. The car was dropped off at the scheduled 9:00am appointment time. Picked up at 1:00pm and pricing was as promised. No issues.

TE
Review №57

Great cars.

Eu
Review №58

Great Service. Friendly. Knowledge. Made the east of doing business effortless. James & Tom thank you. High Five!

Gr
Review №59

Liberty Honda had a great deal on the truck i was looking for, contact with them was easy, got the deal i wanted online and came in and picked up the car two days later. Shaun and James were very helpful. Very satisfied with my experience at this dealership.

Sa
Review №60

My experience at Liberty Honda was hassle free, stress free, and so enjoyable! James was my salesperson and if you are looking to get a new car I HIGHLY recommend going through him. Even though I choose a CRV at Liberty he was willing to go out of his way to pull cars I liked from their sister dealership. He explained each feature of my 2020 CRV to me one by one which was amazing because I never would have figured them out on my own. Our financing process was incredibly quick and he helped me get it done early online which meant we didn’t have to wait around for hours to get approved. I loved that! He went above and beyond to keep the whole process seamless. Management is amazing and they made sure to thoroughly explain everything we signed and checked to make sure we understood everything. They communicated with complete transparency from start to finish. Liberty Honda definitely has a lifelong customer now!

Ru
Review №61

Service technician was good, but told me she was going to follow-up on an issue and never heard from her again. Service manager called me after this review. He stated that he would follow up but never did. I cannot recommend them nor will I go back for service or sales!!To recent response by Liberty Honda: No Thank You!!

Li
Review №62

I have been bringing my Honda pilot to liberty Honda for the past seven years. I wouldn’t bring it anywhere else! The Team goes above and beyond in making sure that you are completely satisfied with any repairs and or maintenance. They keep you apprised of what is going on and work with you if issue does arise. The service department here is top notch and One of the reasons I am confident in keeping my car for hundreds of thousands of miles as long as they are servicing it!

Br
Review №63

Shaun and his team worked hard to put me in my new Civic quickly before putting in a lot of extra effort with my trade in. Very pleased with their services!

Sa
Review №64

John Cunningham was amazing! He was so great helping us find the perfect car for our family and showing us all the bells and whistles! We will definitely be recommending him and liberty Honda!

Ja
Review №65

I came to liberty Honda back in July 2019 I met with John. I wanted to just talk to see what i could afford and what were my options and how much I needed to save. John was amazing he answered every question I had gave me scenarios and encouraged me. I have only bought one car in my life and the first experience was not pleasant. The professionalism and down to earth personality that John had I was sure I was going to come back once i was ready. Yesterday I went back to liberty Honda and with Johns help I purchased my Honda crv the process was painless and Rocky was awesome! Thank you John for making this process easy and keeping me and my daughter entertained while Rocky worked on finalizing things. I for sure will come back to liberty Honda if I ever need another car

Lo
Review №66

Very quick and informative. TJ is always so pleasant. I loved that they asked us to wear a mask and used a plastic cover on the steering wheel.

St
Review №67

This place quoted few hundred $ for diagnostics alone. Got the issue fixed for less than ‘Liberty Diagnostic’ fee elsewhere!

Au
Review №68

Devyn was the best! She helped me pick out the perfect fit car for what I was looking for. I’d 10/10 recommended seeing her.

To
Review №69

Pro: Easy to make service appointmentsCons: Very disappointed with the service I received here and with Honda. A loyal service customer for 2 years and had an issue with my new car. They said I needed new tires due to cupping and repeated over and over again that I had missed service on the vehicle. They blamed me for the issue. When I arrived I asked them to pull up my service records and the associate saw that I had not missed any service on my vehicle, he called over his supervisor who continued to blame me on missing service, or denying service. When he pulled the records he was proven incorrect, but did not help in anyway. When I drove away I noticed they did not fix one of the issues I went in for. Will not be returning to this dealer and traded my Honda in less than a month later.

Ra
Review №70

They were quick and efficient. Chloe was very sweet and amazing. I am happy I took my car there in such short notice because I wouldnt have gotten my car fixed as fast otherwise.

Ja
Review №71

A wonderful place to buy your next used or new vehicle!!!!

Br
Review №72

Pleasure and excellent service very detail when come to servicing vehicles....

Ma
Review №73

IF YOU WANT TO BUY A BRAND NEW CAR AND HAVE THEM SCAM YOU FOR DEFECTIVE PARTS WITHIN 5 DAYS OF PURCHASE THEN THIS IS YOUR DEALERSHIP. The only star I will give this place for the lovely saleswoman Lauren who was the kindest and least aggressive car salesperson I have ever encountered. Once I purchased my brand new 2019 Accord I no longer got to deal with Lauren but instead got the business and sales managers. Within a week of buying the car one of my tires was loosing pressure no matter how often I filled it. After calling Liberty somehow my car was towed to another Honda service center and they charged me 200$ for a new tire stating it had a slice in it. This is after I spent two days filling it with air checking for nails and slices and saw nothing!!! LIBERTY HONDA has done nothing to try and help me. BRIAN from Liberty tried to explain to me how tires get holes like I am some idiot instead of offering any assistance with dealing with the Honda repair center. I even had to get the car towed with my own AAA insurance. Call me crazy but if someone spent almost 30,000 on something they purchased from me, I would be concerned with anything that happened to that item within the first month but especially the first week. Plenty of places to buy Hondas from....... skip this place.

Mi
Review №74

I recently purchased a vehicle and I must say the Custer Service was 5 star!!! Specifically, Grandell Thompson!! He went above and beyond to help me with my purchase. I highly recommend this dealership for anyone looking to purchase a vehicle!

Bi
Review №75

I bought a Honda Odyssey EX-L from them in 2016. Along with the purchase I took the ResistAll NG Protection plan with the promise that any normal wear and tear would be covered under the plan. This was not true. When discussing with the ResistAll NG Protection team I came to know none of the benefits that the representative described were actually true. The sales representative gave us false promises on the plan and made us purchase it. The only reason why we bought the protection plan was because he mentioned that the car seats could be changed anytime we wanted(no questions asked).Anyone who reads this please do not purchase their EasyCare or Resist All Protection plans. It is not worth it. Most of the coverages will be covered under your insurance plan. Most importantly read the plan coverage exclusions first to understand what will not be covered.They will try to push you to take these plans because they get more commission if the plan is sold.

Ju
Review №76

John was very helpful and accommodating in checking out my car even though I did not have an appointment. This was my first visit here and I was impressed at the level of customer service and how well organized the area was. The waiting room is comfortable, as well. Highly recommend.

Br
Review №77

Came in today for an oil change. They told me it’ll take about a hour or so to fix. About 45 mins or so later, the car was fixed and I was all set. Such great and professional service from Chloe and the staff this morning. Very much appreciated! :)

El
Review №78

This review is specifically for Ryan with the financial department. We also worked with Robert P. and Michael P. and they were easy to work with. Michael, in particular, was very patient and we enjoyed working with him. Ryan was very difficult to work with. I think there is another financial guy, Tom (?) there. I would suggest working with him. We followed up with Bank of America directly before and after meeting with Ryan and they are concerned with the false information they are providing their customers. Ryan specifically said that he will go to jail if he follows the instructions provided to us directly by Bank of America. This was of course concerning to all parties involved. Because he wasnt willing to work with us my mothers credit got hit twice only for us to get yet another confirmation that that was not necessary. Its done now but the condescending way he spoke with us was almost the worst part. He made us feel as if we were trying to steal something from him or pull a fast one on him when I am the one purchasing a $30k car.

Ju
Review №79

From the moment I called to the moment I left with my new car the service and attention to detail was superb. Devyn was great, she was very courteous and her customer service skills were outstanding. Devyn and her team did a great job in keeping the process going and made it seem very easy. There was no daunting sales pressure what so ever. In fact i felt right at home. Great job guys! And thank again, Devyn!

Je
Review №80

Excellent experience. No stress car shopping I didnt think existed until we went into Liberty Honda. Robert was amazing. Love my new car.

Na
Review №81

Absolutely one of the BEST car buying experience we have ever had. My husband is military and we live about 50 miles away. I found what I wanted with liberty online and even priced it all out. Daniel Santamaria quickly responded via email to my request and we handled everything through email. With my husband being military we wanted to keep our new car registered in our HOR, they worked that all out!! We just picked up my new 2020 Pilot today and I could not be happier! Rob helped us get it all ready and tie up loose ends today at the dealership. Fantastic experience!!!!

Fr
Review №82

It was wonderful working with Robert.. My husband and I had a wonderful experience.. My husband walked in knew what car he wanted Robert went above and beyond giving him the best deal.My husband ended up buying the car same day it was the best mother’s day for me and it was even better working with Robert in sales, the finance manager apologize forgot his name and the sales manager. I recommend Liberty Honda in Hartford CT to anyone wanting to purchase a car very nice, pleasant people working there. Thank You liberty Honda

El
Review №83

I came to change the oil and to rotate the tires and they changed the oil and they did not rotate the tires and they charged me as they did the job and I realized gentlemen, you have to take into account all the things you do here

Me
Review №84

I couldn’t be happier with the service I received at liberty Honda. John Cunningham was an excellent salesman and I got the car I wanted without any hassle. If I thought it was polite, I would have patted john’s beautiful bald skull in thanks!!!Sincerely,Melissa G.

Ja
Review №85

Good service........

Sh
Review №86

Great customer greeter need to explain the invoice better...

Se
Review №87

I had absolutely a fantastic time shopping my next ride at Liberty Honda,. Everyone is nice and welcoming, although John Cunningham in particular is very helpful, knowledgeable, and professional. I would recommend this place to anyone who needs a good car :)

Al
Review №88

So far so good. Theyve been generally good to us since we bought our Odyssey there. My only complaint is that service appointments often feel to take as long as walk-ins and that they no longer do the 1st dent free repair that they advertised when we bought our Odyssey so my dent remains...

Ni
Review №89

Great service as usual

Ca
Review №90

When I entered the bay, the service person, Ryan Hicks greeted me promptly. He was very professional, knowledgeable and personable. He was patient and listened to my questions and clearly explained the details and cost of the work done on my car. I am very pleased with the outcome of my service visit at Liberty Honda.

Do
Review №91

This was a morning of pleasant surprises. I arrived just after 7:00 a.m. to facilitate my non-appointment oil change prior to another morning appointment. The staff was courteous and efficient, explaining the details of the dashboard needs-attention code and telling me the total price. In the waiting area a staff member came over to let me know that the coffee was ready. Got out in record time with all issues taken care of.

ka
Review №92

I been a customer of Liberty Honda for couple years, purchased 3 cars and my family use the service/parts department, but we wont go back anymore, I had couple issues with 2 of the cars and they didnt wanted to fix it, after I purchased the most expensive coverage. In December 17th 2016 I purchased one of the Honda accord, and they told me you dont have to worry about the car just the cosmetics

ro
Review №93

I can only rave about my buying experience at Liberty Honda!!! Udi was helpful, informative and eager to answer even my smallest questions... He was never pushy, but always available to help me when I was ready to move forward. He was so upfront when it came to pricing, and I feel I got a great deal as well as a stress free purchase. Thank you Udi, and everyone at Liberty Honda.

Ke
Review №94

Came in and got exactly what I wanted. With the help of John it made everything so much easier. Im very happy with my purchase Honda civic Hatch Back 2020

Mi
Review №95

Smooth transition to securing necessary above estimate dollars with insurer enabling the repair process to move forward.

Je
Review №96

Made an appointment to have a recall on my CRV taken care of. When everything was completed, I was called and notified. When I went into Honda to pick up my car, I wasn’t exactly sure where to go. I walked into the Service Floor and a woman noticed I looked lost. She was super helpful, sweet and pleasant. She asked me what my last name was, and immediately I thought, “how is that going to help? Like you’re going to know which car is mine based on my last name?” I told her, and she immediately knew everything about my car and what had been done. Mind you, this was a Saturday. Probably one of their busiest service days. Anyways, I got my paperwork and was in and out in less than 5 minutes. And on top of that, the associate informed me that my car should have been washed, and if it wasn’t, let her know so it could be. I’ve never had a more pleasant experience at a dealership in regards to getting my car serviced. Chloe, thank you for your smile. You are the true definition of customer service!

Ch
Review №97

I had the wonderful good fortune and pleasure to deal with Charmaine at Liberty, who helped me through every step of the purchase of a great new pickup. Highly recommended. Would do again ... someday, but give me a few years to enjoy the new truck first.

Ra
Review №98

Jessica was easy to work with and Sean the General Manager was quick, efficient and no nonsense. Just the way I like to do business.

Jo
Review №99

Good costumer service

Pe
Review №100

I’ve been a customer for many year, since 2008 or so. I’ve bought a new and a used car at Liberty Honda over the years, and only go here for service. Had Chloe as my service technician today, and have had her several times in the past. I appreciate her concern for customer care!

Information
99 Photos
100 Comments
4.5 Rating
  • Address:71 W Service Rd, Hartford, CT 06120, United States
  • Site:http://libertyhonda.com/?utm_source=Google-My-Business&utm_medium=GMB&utm_content=GMB-Listing
  • Phone:+1 860-251-6851
Categories
  • Auto repair shop
  • Honda dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:11AM–4PM
Offerings
  • Oil change:Yes
Payments
  • Credit cards:Yes
Similar organizations