Kind staff great communication and easy flow to secure unit and great placement for the move

Had a bad time when we left the storage place. The elevator was broke (we were not told that it was) and I had a trucking company coming to take my totes. The trucking company charged me extra because they had to use the elevator that was further. I had asked it they could pay for the extra charge and was told NO. They did not even ask if they could split the fee with me. I think this is bad business and they even up my bill for the month after I was using the storage 3 months later. I will never use the Cube Smart Self Storage again.

Great experience, smooth and fast. Kaitlyn was so helpful when I forgot my key to my lock! 🙏🏾

The professionalism and friendly and knowledgeable customer service

Excellent customer service - Shar was very helpful!

Great customer service! Shar is really nice and helpful

The place isnt new, but the staff are courteous and friendly.

Friendly staff,good location,good customer service, even has a lift! She went out of her way to make it convenient for me to be near the lift! Pretty nice storage space. Always find myself coming back! Use to deal with Kieth in the past,always looked out for me! Customer service can goes a long way! I been going here since 2006, and will always come back! Thanks so much!!!

Excellent customer service from all the employees I have interacted with especially Shar. She is always helpful, knowledgeable, and friendly. I would definitely hire her at my company!

Friendly staff. Easy access. And above all great rates.

Randell was very helpful in the process

The manager of the property is great and friendly person somebody had rented a unit and infested the building she immediately took care of it she works very hard and keeping the property clean and safe

I love this store! I always receive great service when I visit. It is organized and the staff is very pleasant. When I first inquired about renting a space, Shar was really nice. She explained everything to me and ensured a good experience. She was super helpful and one of the main reasons I refer people to go here!

Shar is amazing!! She was very helpful and thorough in helping me find a the right storage for my needs. Great customer service!!

I highly recommend CubeSmart. I use this location due to the proximity to my house. The staff are awesome. Aleyda is the best. Shar is also really good. Things I really need in a location include cleanliness, friendly customer service, and an affordable unit. The left turn out of the location on to Army Trail is the only negative. City needs to clean that up. Check for promotions, though. They usually have a good deal.

Shar first helped us in giving us a great, detailed explanation of to expect with renting our first storage unit going into pricing and how to protect our items since it is not climate controlled. Then, when we went in to look at the space, Aleyda helped us and was super sweet and informative. She showed us our exact space and how to use the lift and gate. In general they were both were so informative and awesome in helping and reassuring us with our first storage space. Great service!

This place is infested with raoches. Been having my storage since 2018 was never disappointed. This week went to go out a few more things away and there was roaches coming out of several lockers and dead roaches all in the hall. Exterminator came and even said its infested. If I were you Id go check your stuff and complain. They denied seeing or having roaches and supposedly they walk the halls twice a day and never see roaches. They have a serious infestation.

Fine place..just got too expensive to stay

Excellent on site staff. Each time I needed to contact them, they were courteous and professional.

Went in to rent a storage unit and the ladies made it so easy. Very informative, super nice, and very detailed. Very clean facility! Bonus was receiving a handwritten thank you card in the mail shortly after beginning the rental. Highly recommend.

I went there yesterday to inquire about a storage bin.I found the staff to be very friendly and inviting. I had not rented a storage bin prior and had no idea of what size I needed. They not only helped me find the perfect storage bin but did not try to upscale. Overall, I had a great experience.

Been storing here for awhile! It’s very clean and the customer service is great. Shar and Aleyda make it very easy to store here.

I Love this place, they have always been accommodating! Shar is the best manager I have dealt with in about 7 years of being there! She is good and quick, knowing just how to help for your needs!!! Good Job Shar!!!

From the time I moved in until the time I moved out, the facility was well-maintained and secure. Aleyda, the on-site manager, was also there the entire time I rented (over a year) and she always went the extra mile to help with anything I needed. She remembered my name any time I called or visited and was always pleasant, knowledgeable and professional. I’ll recommend this facility whenever I can.

Quite possibly the best customer service I have received from any company in years. Ms. Shar Robinson made the sign up experience quick, easy and was simply delightful to deal with. Ms. Robinson is the person that should be the face of the company and should be considered a position in customer service training she isthe embodiment of what REAL Customer Service should be!!! Good bye Public Storage, hello CubeSmart.Thank you Ms. Robinson and God BlessZen Hernandez

Shar was amazing with assisting me today making sure all of my Storage needs were handled. She took her time going over all the details of my move in and answered my questions. I would definitely recommend her location to anyone who is in need of a storage rental.

I kinda needed a place to store my property for a few months quickly. Went on line reserved a cube and within an hour I was meet by the manager Aleyda, who was very polite, kind, & understanding to my needs and showed me all the steps of the facility. Excellent security, very clean and just a great business. Thanks CubeSmart for coming through for me at a time I needed it the most. Jon Bell.

I used CubeSmart for about 2 years. The set-up, move-in, billing, service and move-out was all very professional. The staff in the office were always willing and very capable to help with support.I will likely be returning in less than a year as one of my other kids move back from college. Ive used other storage facilities in the past and none of them even came close to the quality of service of this location.I recommend them without any hesitation!

Great customer service. Aleyda helped me choose the right storage size for my need . I would recommend to friends and family. Thanks

Excellent customer service, great facility very convenient close to home. Manager Aleyda did a great job explaining the whole process. Great Place!

Just want to thank Shar!! Her customer service was great. She explained everything clearly and the property and unit was clean and ready to move in. Thank you for a great experience! 🥰

It was my first time using storage, and the whole process was smooth and easy to follow instructions.

I came in to purchase some packing supplies and the young lady was very helpful in assisting me. Very nice!

Aleyda is Very professional, she explained everything very clear. This CubeSmart location is very clean and has great prices. I recommend this place.

Very clean bug free the manager is very nice

Shar is fantastic! Great customer service.

Aleyda was extremely helpful! Greats rates and great people. What more could you ask for?

This facility has the best prices in the area, Shar & Aleyda are awesome. They made me feel like we know each other (very comfortable) and explained the lease thoroughly in details and answered all my questions. I was even able to see the unit before committing. Quick, convenient & secure, no hassles. Good to see ladies handling the business.

This is a great location and truly an amazing staff. Shar and Aleyda went out of their way to accommodate my schedule. You dont see customer service like that very much these days. Highly recommend this location.

Employees were helpful and polite.

My things were there less than a week and the unit got flooded from a vent above that had duct tape on it- so they knew it was leaking. The door that was for lift also was always broken should have been replaced

Awesome customer service!! I was contacted by Aleyda who noticed the lock on our unit didn’t look right. She assured me everything was OK, just recheck the lock. Thanks Aleyda!

Great customer service aleyda was very easy to work with definitely recommend this place

Today I went to rent a storage space and was helped by Aleyda Arnold. She helped me a lot and explained everything perfectly. She was really sweet and made me feel comfortable and confident my belongings would be in great care. I truly recommend this place.

Secure place to store your valuables.....although be aware that the main entry gate motor has failed in the past....leaving the facility vulnerable. Repairs were made once they had parts.

What a fabulous place with excellent customer service! Super easy check in, great prices and nice clean facility.

Very convenient close to home and your employees are great Aleyda was the one that took care of me and was very good,, my second season with you guys and satisfied

I went into the Hanover Park Cubesmart inquiring about storage, Shar was very knowledgeable and helpful. I found that the facility was very clean,organized & well lit. I will definitely be renting a space soon.

Aleyda is always so friendly and helpful! Love her!

I had a great experience here, solid units at a great price. Aleyda was very helpful in crediting me the pro-rated rent when I moved out due to relocation. I highly recommend this location

Aleyda at Cubesmart is Awesome she Take Care All Of Our Need Thank u T Aleyda 5 Star Employees

I was happy with the customer service and the place. Nice people. Aleida is nice

Ive been here before. Aleyda was very nice in assisting me back and getting me situated and answerd every question I had. Great place!!!

I have had a storage space at this facility for a long time. A VERY nice facility and a Great Staff. A good place to store your treasures.

I worked with Aleyda when I first opened a storage unit at this location, and her assistance has been extraordinary. She made the enrollment process easy although issues arose, and she remembers who I am whenever I come in to make a payment or visit my unit. Great staff!

Ive use storage places for many years and this cubesmart out preformed them ten fold, the manager, Aleyda, was always there to help and the grounds were always clean, if I need a storage unit again Ill be back here in a second

Very happy with this Hanover Park location. The staff, especially Aleyda, have been very helpful and professional each time I have interacted with them.Would recommend to others to use this location.

Facility is great long-time customer .Customerservice agent Aleyda Always helpful and friendly

The staff are very helpful and friendly. I have 2 units I rent. Highly recommend CubeSmart on Army Trail Rd.

Great customer service. Units are secure. No danger of water damage. If you ask for a better rate, they make adjustments. Not all the time. Reasonable price.

I just want to say that Aleyda Arnold has given me the best customer service since I started to rent at Cube Smart and takes close attention to all my needs which makes me feel great. Thank you for having a smile every time I come over there to my cube :)

Ive been storing with CubeSmart for a while and have had a great experience in Hanover Park. They have great customer service. Aleyda and Shar are very nice and helpful.

Great customer service! Aleyda and Shar were very friendly and helpful. We recommend this Cubesmart location. Great price!

I have been a customer for the the last 6 years. The staff is great (Aleyda& Shar) very accommodating . Bilingual Staff . I would recommend CubeSmart for your storage needs. Maria G.

Thanks Aleyda and Shar! Great service, clean and maintained professionally.

Aleyda is very friendly and helpful.this Cubesmart location is very clean and security is great.

Karly, the GM, was very polite, helpful and made experience easy while I had my 2 year old in tow.

TWO smart and extremely helpful cookies in CubeSmart, Hanover Park, IL! Not meaning to be derogatory (as I am one cookie myself) - but these gentle ladies, Karly and Aleyda demonstrated that excellent customer service is not exclusive to the entertainment or food service industry. If anything, where people are stressed in finding every little nook & cranny that they could keep their possessions intact & safe - maybe after an exhausting move or perhaps, a change of status - your Storage place is where there should be great customer service!As in our case, we are moving... Karly took care of some billing issues, update accounts, change of address, etc - going out of her way to make price adjustments with due diligence. She was quite patient, polite and professional.In Aleydas case, we needed to find additional space (aside from a unit we already rent) . . . because as it turned out, more stuff needed to be stored and some disposed of(did I mention we were moving??) I harassed this young lady three times and she remained nice, friendly and caring - even going out of her way to assist with my lock issue - amazing! She was certainly patient with our baggage disposal and she was knowledgeable and kind.Therefore, we highly recommend Hanover Park CubeSmart for all your additional storage needs - sentimental things that require a safe haven. Thanks a million, Aleyda and Karly! In customer service, youre the best!

As American we are not use to outstanding customer service. We are use to people just doing most of what we ask and moving on. I met an amazing Manager, Aleyda Arnold on a Sunday, first thing in the morning. I wanted to downgrade my unit to save a little money. I had been renting for almost two years. I knew it would be another 18 months of renting a unit so I wanted to reduce cost. This wonderful woman went up and down the stairs showing me two units. I could not make up my mind and she did not display any disapproval about my hesitation. Finally, I chose the unit that she first showed me. It happens to be the unit that she first suggested. I should have listen to the professional because she was right all along. But, that is not the amazing part of it of the whole day, the amazing part was that she did not show any disapproval, anger nor did her body language suggest that I was getting in her way and wasting her time. Instead she told me that I could take as long as I needed to make a decision that I had six more days on my old unit before I would be charge on the old unit. She said that she wanted me to be happy with my decision. Who does this today? Who gives the customer the time to decide what is best for them without being pushed one way or another?This woman acted like I was important to her and my decision was equally important too. My hat is off to Aleyda Arnold. If you need to rent a storage unit; you should visit Aleyda Arnold this woman cares about the customer what a amazing person she is.

Everything was going fine until the manager walked in. He has the WORST customer service possible. I hope he gets fired. And hes pompous about his authority over you. So tempting to just smack him in the face. I was planning a long term rental until he stuck his nose into MY business that I was handling well with the other guy there. I went somewhere else for less.

Prices are good but you have to purchase thier insurance.

Very nice people Aleyda and Shar

Security is good here. On the second floor (at least), it gets really warm, so plan moving and working days in the unit based on temperature and weather.

ALEYDA IS SUPER EXCELLENT LADY WITH UNBELIEVABLE PERFORMANCE,MOST CHEERFUL,CARE WORTHY,AND WENT WITH ME MILLIONS OF STEPS TO HELP EXCELLENT TO ME AGEBECAUSE OF HER I AM BRINGING GOD WILLING ALL MY STORAGE UNITFROM PUBLIC STORAGE COMPANY TO HERE GOD BLESS HER AND ALL OF US SOLOMON HAJI UNIT 445 AT CUBE SMART HANOVER PARK

Aleyda is very friendly, excellent service, has a welcome personality and makes me feel like family.

Aleyda was very helpful and courteous

I had great experience at Cubesmart. I had the best costume service from the managers Aleyda and Karly. Also the prices in this Cubesmart location are the best in the area.

Good service,nice people!!!Thank you aleyda!!!for you help!!

If you are a long term renter,avoid this company. I have paid my rent on time all the time and in a 1.5 years I have had 3 substantial rent increases from when i started with a $147 rent, then it was raised to $168 and now its at $186 while there website says they charge 164?! This is for a unit that has a gutter with a rusthole that leaks on your head as your opening the lock,and leaks into the unit under the door as it splashes in and that they still havent fixed! Im a very humble person but enough is enough, Cubesmart just forced me to change storage facilities. They bait and switched and now theyre losing my money and buisness.*Update response to owner* then why are you currently advertising the exact unit on your site for $147.60??!! Thats what they call a bait and switch. Your asphalt on the property is riddled with potholes,your gutters are pitched incorrectly and rusted through,the ropes are rotted and missing on almost all the doors so your lying about top notch service, maintaining etc etc.

Aleya Arnold is very polite and helpful!

Ive been a customer for near 10 years now. I appreciate how understanding they are When i need help with time on my bill. Other places are not so understanding. I fully appreciate everything Carly and Aleyda have done for me. Theyve both helped me hugely. I really appreciate the extra effort theyve made to help me. A couple years ago i had a 2nd unit with public storage and had a not so great experience. I would fully recommend Cubesmart. Theyve always been good to me.. Thank you Aleyda and thank you Carly both.

Ms. Aleyda was knowledgeable and kind....a real pleasure to do business with. Thank you Aleyda!!! 👍🏽👍🏽👍🏽

Friendly, professional clerk; satisfactory unit, although it looks vulnerable to heavy rain flooding. I feel tricked by CubeSmarts mandatory insurance charge and its bogus admin fee. Whats next, an extra charge for the door? The floor?

Aleyda is very helpful and would do business there again.

Aleyda, chris and Keith have been great.Good customer service. Would like a bit lower rate but u cant win them all.!

They have such a great staff. And costumer service Aleyda help me so much 👌👌👌

Nick Ponce was very courtieous. Very satisfied with my experience.

Never go to.this place, they.give u a price.on internet or.by phone but once.u step in u have to pay a lot more. Some kind of bullshit that for my first month to join i was supposed to pay 18dlls and after my first month payments will normally.go to 34 a month. Unfortunately I end paying 51 dlls on my first month and 48 dlls for the next.months.

Great service-and the best friendly customer service-- and Aleyda is the best!!!😄

Fantastic attitude and customer service mentality.Thanks Karly!

Clean facility. Karly was very helpful and professional.

Aleyda is a very nice person, great customer service

Mia was awesome ! Great customer service Very professional!! Thanks for everything !

Niko was very nice & helpful

Fine