Lower prices compared to other big box hardware stores.

Love love love this store. Always clean & registers open. Just wish newspapers werent always sold out and more people on floor to help find items.

I love shopping at Menards but I would make one suggestion if you could have more electric carts for us old geezers to shop with it would be a lot easier thank you

I really like Menards. Associates are helpful. There are surprise finds there.. cute Halloween decorations.... and bacon! I love there black Friday ad! And seem to always have the stuff they advertise.

Every employee was helpful and sent me in the right direction....im a new menards shopper, and I love the deals!

I went to Menards to get my countertops, sink, patio door, and some floors to be replaced in my house. Andy and Bo helped me through everything. I can’t say enough of how much they helped me. They refuted me to TM Construction and Remodeling and they were AMAZING. I’m an elderly women and these men really helped me and gave me great prices for everything when others wanted to charge me unreasonable prices.

Took me a while to figure out which product was best for patching d cracks on my garage floor I’m glad I took d time to read directions on each one. First one I almost bought was a tube ready to use sorry forgot d name. Second was bag just mix w water then 3rd was a winner RUST-OLEUM concrete patch & repair hope it works.and my visit to Menards was very pleasant .

Its a big hardware store. its clean, well priced, the items are easy to find. staff isnt exactly personable, or eager to help. youre pretty much on your own.

I ho to Menards to get cheese curds! I love those! Great store, use my 11% rebate, get another one.

Extremely helpful staff. Dealt with 3 different people for 3 separate items. Each was courteous,friendly and could answer all our questions.

They always have everything Im looking for. And the staff is knowledgeable and helpful

Good deals, staff is helpful, and has just about everything Id need for my home, garden, and even more. If something is out of stock they are more than happy to order it in for you or direct you to a different location that currently has the item.

Alex was incredibly helpful and patient. Amazing customer service and product knowledge. Thank you Alex!

Very well organized and good collection for light, flooring, paints and manymore. Liked better than Home Depot. Staff is very helpful. Thank you.

Menards was excellent today and found everything that I needed and would greatly come back.The customer service was superb.

I went to buy a light for the kitchen. To. My surprise they had so much to look at. I did find one. Going back to buy more for different areas. I give that store a 12 its a nice store.

All employees I dealt with were friendly and very helpful 🙂.

A shout out for employee Darrell he has a great sense of humor and is very knowledgeable. Hes a keeper.

Great.....found my light bulbs, AA batteries, and black oil sunflower seeds for the Cardinals. Had a $15.00 rebate from past sales. Hooray!!!

This is why I shop at Menards because I get great products so I can do great work😎

They are the only hardware store that doesnt do military discount. Also the tool I had to get is over priced. The tag for it was lower but their system has it for $10 more. Very disappointed they did not fix it at the register. I dont know if this person was in training but they didnt help me at all with how frustrated I was with the whole transaction.

Horrible service wasted 30 minutes waiting for someone to help me. Asked 3 different ppl nobody helped at all. I wanted some wood cut the guy proceeded to tell me “you can cut it in the saw in the back yourself” Like excuse me that’s dangerous and I’m not even over 18. Left extremely mad take your money to Home Depot I went there and extremely good service they cut my wood in 10 minutes very nice HELPFUL staff at Home Depot unlike menards lol.

Staff was very helpful and nice. Very clean.

I come here for a good product,at a low price,no bs return policy, and the people working there are nice to me,that doesnt happen often. thankyou manards

We went looking for replacements for wooden towel holders in our bathroom. Once again, Menards had just what we were looking for both in style and price 👍--staff is always awesome too 😉

When both check outs in the garden center is quite long, being able to go inside and pay for the purchases, made the whole experience pleasant.Was amazed that the receiving clerk did not know where a item was located, but impressed by the clerk folding pants knew.

This MENARDS Hanover Park, IL store #3253 Outstanding. Menards is my favorite store for home improvement and many other items. Menards is the only home-improvement store I shop at!This particular Menards in Hanover Park is outstanding customer service, superb customer service!Each time I go there every cashier literally stands with a smile and great attitude and it speaks “ I am proud to work for Menards”.I was in the store for an hour and a half and 4 employees came up to me to ask if there was something they could help me with, or look for?When I check out the cashiers are amazing. I have mentioned it several times to the front and managers, and have finally decided to write these reviews because so often people take the time to complain about one service and attitude, and don’t realize the importance of commending these things as well we have to take the time and energy to put this positive out there rather than take the time and energy to put negative out there is so many people do.Many thanks go out to:: Store manager BO, SHENIETHA AND Cashier Sheila and all the other individuals customer service representatives cashiers maintenance that whole store deserves lots of pats on the back’s and lots of compliments from upper management keep up the good work!!Thank you to you all!!!From a satisfied customer who does notice ALL THE GOOD!!

Very clean many people around to assist. Everything neat and orderly. Go early for easier shopping.

Great selection of all needed home improvement items, from repairs to remodels-

How is it ok to charge someone $119.00 to have an item delivery literally steps away. You have me clear out my day to make sure someone will be home from12-6p and THEN not show up. I lost half a day of work for this. I understand covid has made everything delayed. Well then maybe you should have took that into consideration and schedule one delivery per day. I knew there was a reason I prefer home depot

Looked for 2 items that are usually always in stock. Neither were available.

Attention if youre going to rent a truck from this place PLEASE TAKE CLEAR PHOTOS OF ALL THE TRUCK BEFORE YOU TAKE ITINCLUDING DIRT !!!! IN AND OUT !!!MANAGER ALEXANDER. CHARGED US A CLEANING FEEmy fault was only taking picture of dentsHope this helps someone else

It was Great. Love shopping there. Hot a lil of everything even food items, paper towels, TP, pet food. Great customer service.

Had to go to Home Depot for soaker hoses because both the Hanover Park and Long Grove Menards stores have been out of stock for the last two months and it doesnt look like they have any intention of restocking. Oh. And their landscaping and vegetable plants all look like theyre half dead.

Menards is the largest home improvement store I ever seenWelcoming and friendly service

Very nice shop, huge Haeger collection, friendly staff.

Guest service is always phenomenal.

Good friendly staff. You will get almost every thing for your home improvement supplies. Only downside is they dont have their own contactor.

Enjoy with two grand child.

Great service and the people had no problem answering my questions. Way to go !

Great place to shop for anything you need from food to Wood to tools almost anything customer service is great

Very clean and organized, friendly staff willing to help

Never rent a truck from these guys they are scammers they try to pin something on you just because they dont do a proper inspection and charge for being over the time even though its their fault. They give you attitude when you try to prove them wrong very poor customer service. I wish I could give 0 stars!

Over all the store is clean and usually well stocked. Unfortunately due to the current times Im assuming is the reason the shelves arent stocked like usual. Every once in a while Ill run into a staff member that does not do their job to the fullest potential. In my case it was a younger one. With a little persistence, I was able to get the employee to locate the item I was looking for.Update 11/5/2020Visited the store and was really appalled at the state of the restrooms. 3 of the stalls had various amounts of feces on the sides of the toilet and surrounding walls. I cant believe the type of patrons visiting the store. No pride and respect. I am sure they wouldnt do that in their own homes and absolutely no reason for them to have such sordid behavior. Unfortunately they cant be named and shamed. Hopefully the business can find a solution to deal with the sick patrons.

Great store you will find everything you need.

Fantastic. Got great assistance with kitchen cabinet questions from Chrissy.

Truck rental is a pain. They charge $5 more on the weekends and take forever to handover the keys and to close the transaction. It took more time to complete the paper work than the time I used the truck for. Home depot is cheaper and far better. These guys are total rip off.

Good store with outstanding service!

I’ve never felt so disrespected before in my life. I am a general contractor who has shopped at Menards for many years and today I went to pick an order that I purchased yesterday. Don S, an employee at the building materials desk Wrote up a materials order for me that was incorrect from what I originally requested so when I went to pick up the material the following day I grabbed the original quantity that I thought I had paid for. Turned out to be more pieces per box Than I was told by the employee at the building material desk. Which resulted in loss prevention accusing me of trying to steal material when in fact I was only collecting the material that I thought I had already purchased. I tried to explain multiple times to the employees the misunderstanding that had occurred & they still chose to involve the police. When it was their employee who made mistake. I am extremely disappointed with the service provided today from both the menards staff & loss preventions. I feel assaulted & will no longer be shopping at this location. Management here needs to get some guys with the proper training at building materials. This screw up almost cost me my freedom. I was going to be charged for a crime that was not committed all because an employee could not perform his job correctly from the start.

Great prices, great employees! Store is always clean and well stocked whenever I am in. Have heard some complaints about customer service but I have never had an issue! Keep it up Menards.

Beautiful fushias at the garden center! Wonderful employees!

Andy in doors/molding was great;

Associates were all very helpful; even when it wasnt their department.

Love going in shopping and looking at the sales. But one complaint is they dont take google pay or apple pay. I dont carry nothing but google pay pay pal and virtual credit cards. I did have one credit card I didnt want to use. They need to get with modern times.

Menards is the only place to go.. Every Saturday Im there shopping.. Very clean... Very helpful... Very nice...

A very nice and huge store for all your needs for home repair. Mask and maintaining social distance is a must. Associates are quite knowledgeable a d helpful, although number not enough. Overall a nice store.

Had to pick something up because internet went down & could not change to delivery. People very pleasant & helpful.Now I know to go around to back to pick up. Very simple and safe!

Excellent service.

Nice store they have a vast selection

Loads of returns and customer service was fast and friendly. It looks like a tough job but they get it done. The simplified rebate system is a nice improvement too. Need a new jingle though Id miss the old one since its been going for what, 30 years?!

Tom In building department is amazing, helped us a lot to design the fence! Thank you Tom

The best best place if you want good customer service and dont know where to find stuff everyone you ask know where it is ~awesome~

The store was showing signs of coming to the end of a weekend. The shelfs were not as full as usual; the staff that I saw were busy. The checkout went quickly. A good shopping trip; I got what I needed and several things that I wanted.

I applied for a job some years ago while I was taking care of my sick dad. I inquired many times if I could be hired. The human resources woman was obviously reluctant to hire me because I was old. Recently a friend of mine went to have a propane tank filled. 2 days later he turned it on, and it erupted in a fireball of flame and smoke. Menards is a good corporation, but the store in Hanover Park Illinois, is a disaster. Home Depot is better.

The website said they had one of the items I wanted however, when I got to the store, it was open with parts missing. Staff were helpful in locating the product however hence the three stars.

Found everything I needed... everyone was helpful with my questions... prices have always been easy on my pocketbook and with the 11% rebates on everything, I will have a reason to return and use that money... love the 11% rebates...

Love Menards. Usually can find anything I need

As an interior designer, I spend a lot of time at Home Depot. Being from the south, I was never really familiar with Menards, even though I knew that they were a competitor in the area. Just went to this one for the first time, because Home Depot happened to be out of the color of paint that I needed. I could not be more impressed with the experience. All of the employees were super friendly and helpful (especially Amy at checkout), the product selection was awesome, and the prices were even better. Added bonus that I can even get my groceries there. Definitely now Menards customer for life.

RYAN..IN THE PAINT DEPARTMENT.. was fantastic super friendly and help me out so much I think this guy young man is a great asset to Menards I believe these kind of employees are the front line of Menards image

This is one of the larger Menards locations in the area and it has a great selection of products and displays. I have noticed that the employees at this location are very helpful.

Lots of products for sale. Perfect store to buy your hardware and other wood work projects.

I love menards

Got what I needed. Quick check out.

I mean, its Menards. Everyone loves Menards!

Bought online. Easy in easy out. Great customer service

Great collection of Christmas trees. Friendly staff and fast service. Looking forward to shopping on Black Friday. Overall one of our favorite stores to visit!

Everything you could possibly need for at home projects or even minor renovation. Everything is easy to find and they have a great selection of products.

Nice people. Nice service ❤

Pick up for online purchases was difficult to find. Both clerks were rude, they just didnt appreciate my business and money I spent at Menards. No basic form of any politeness. Oh well, next time Ill go to nearby Home Depot.

Excellent service and good merchandise

Buying wood to put up new mailbox and selection was mostly chipped and cracked treated pieces. Looks like the inventory is not getting replaced as quickly, so if you need something for your yard dont wait.

The people working at this store are the BEST! Their jobs are not easy, especially now. Their customer service was excellent and exceptional! Thank you so much

Great store friendly staff what more can you ask for top notch all the way

Amazing wonderful experience using pick up . Especially after the horrible one I had at Mr Ace in Hoffman Estates. Customer service was top notch, extremely fast and accurate. Pleasant staff, will definitely use the service again

I like I am daily customer

Loved the online order pickup experience 👌

Fast and friendly pickup. Good job

Actually had the lumber i needed as Home Depot did not

Ryan was great at his jobGIVE HIM A RAISE

First of all I just want to say this has got to be the most traumatizing experience weve ever had! Bought material a day before and picked up material the very next day. (The employee who rang us up was nice and also got a printed recipe so there was no problem the day of pick up). Long story short the employee had absolutely no idea what he was doing and didnt charge us for all the material we needed. Loss prevention got involved and accused us of stealing and called the police, thank goodness we got it all cleared up or else we wouldve gotten arrest for an employee who clearly didnt have a clue what he was doing. The latina lady in loss prevention needs to be retrained as well as the rest of their employees on how to do their jobs correctly. This is unacceptable Menards!

Great customer service!

Staff are great, they must get tired of, “hey, can you tell me where is..”. I have found myself walking the store searching for stuff myself, it takes some experience to know where everything is and not waste time. I am here what feels like all the time. No complaints.

Place is huge, meaning you can find everything you need. Lumber area is under 2 huge warehouses in back, kinda hidden but worth using it - a ton of selection youd miss if wandering inside the store. And dont forget their 11% rebate they offer every now and then - best to wait on your big projects $$$ savings

Always satisfied. If you are shopping the outside lumber yard, remember to grab a cart at the order pickup desk. They dont keep them outside (smart, actually, with the lift trucks always moving stock).

Looking for house JacksOnly had 1 of 4 in stock but share what other locations had some in stock

Friendly an d helpful staff members in paint, building materials and cashier. Materials in hand checkout was a breeze.

The best store for all your houseware needs!

Carpet department employees not nice with customers, I hope Owner check out with those employees, 😡😤

Love putting on my new balances and getting things done on my day off.

Big fan of Menards. Much nicer store than home Depot. They also have a surprising selection of food items. Great deals.