Would give them zero stars if I could. I NEVER had to give a bad review. Really thought the customer service was a prank, like somebody had to be kidding me. Im always trying to be patient and understanding but this pharmacy side has the absolute worst customer service, extreme delays, inaccurate record keeping...shall I go on. Its absolutely unacceptable and unbelievable. I have gave this pharmacy time after time cause its so close to my home, but they continue to disappoint. Theyll say a prescription will be ready but then have somebody wait 45 minutes to get to the window to be told its still not ready. Ugh I implore that the workers go through a much needed training. Sorry to those few maybe one or two that actually does the job right.

I called on a saturday 5 different times and sat on hold with no pickup for over 20 mins. I have screenshots. I call on the Sunday after at 10:15 am and I get a pick up. I kindly ask for my meds even though I wanted to go full Karen. They tell me itll be ready by 2pm, I get there at 2:15 pm and she looks at me like she has no record of me calling to request a refill. Hopefully they didnt forget to put it in, Id hate to think that they could care less. I know youre busy but either be a little nicer to the people that come in or hire more staff that can handle the influx of people at this time.

Quick in and out everything I needed was in the store

I understand that covid has us all at wits end and I can only imagine how stressful it is to deal with the health care of others. However, this location makes the situation more stressful than it has to be. The sign at the drive-up says that both lines are open for service, but theres usually a cone blocking the line just for prescriptions, forcing everyone to wait if someone is having a covid test. Today, I waited for 15 minutes in the drive-up line without moving before I got totally frustrated and went inside, where the situation wasnt much better. The staff member who was checking out at the pharmacy was just returning to the register when I walked up and there was another customer who hadnt been helped. After I received my medication, I had a question at the drop-off window which I had to yell to ask because of the group of 4 or 5 pharmacy workers gathered in the pharmacy area laughing and talking together. Had this been an isolated incident of this nature, I wouldnt bother to report it. However, most of my visits to this location are unnecessarily prolonged due to lack of professionalism and poor management. I hope that service at this location improves in the future.

Great deals always. Make sure you have your carepass, nothing like saving ten dollars a month

Went there for a COVID test, lady wat the drive thru window was friendly, but it was a little confusing finding the drive thru at first

Im very pleased with this CVS especially the pharmacy. Them young ladies are awesome. Several of them went out there way to get me the right medicine that my insurance covered . I felt so important they know me by name. Look forward to the bright smiles and greetings I get every time I come to the pharmacy. They are very professional and has awesome customer service. I will not go to any other pharmacy ever. Ladies keep up the good work and thankyou for all that you do.Charmaine little 💪💗🏅🏆💗💪🏅🎖🏆

You will not find a better Drug Store. This CVS will go out of their way to help you. If a Prescription has to be ordered it is usually in the next business day. I have dealt with other major Drug Stores getting family members Rx’s fulled (do to insurance) so I can say the CVS family is more kind and helpful than any other I have dealt with. They go above and beyond to help you with all your needs. Your treated as they would want their family to be treated. I like that. Thank you CVS!

The pharmacy staff quick and friendly. If not for the staff at this location CVS would have lost my business long ago. They care about customer service, and respect and follow patient privacy unlike the CVS at 918 W Mercury.

Worst store for scripts since covid, I have had many issues and use cvs because it’s headquarters are in my home town and I know many people who have worked for mark stevens, 42 years later and I’m done with them . They aren’t the same company they were.

The pharmacy staff is awesome. Go above and beyond to make sure you have your medication. Friendly and personable. Get to know you by name.

Received COVID-19 shot there

Dropped my sons scripts of yesterday about 2pm was told an hour and a half, his mom goes to get them and they wont have them till tomorrow morning they said just went to get it and they wont be ready till after 3 no apologies for any inconvenience i mean he really could use them. They were just rude about the whole thing the blue haired one especially

Great Customer service had troubles with my photos transfering them i asked for assistance and the Manager helped WITH NO HESITATION she had my sons photos printed and bagged up within 10mins!! Everyone at this CVS is willing to help and assist down to the PHARMACY they send text alerts to refill prescriptions let me know when they are low and even sometimes get into personal conversations.So if i move i WILL commute to this SPECIFIC location because its very neighborhood friendly and you get the customer care you need when its wanted!!

Pharmacy staff knows you. Makes a big business Pharmacy seem like a small town Pharmacy!! Best in the city!!

New to the area and this pharmacy. Very pleased with the service from the techs and pharmacists. All questions and concerns regarding prescriptions and insurance billing were addressed in a professional yet friendly manner. So glad I chose this location.

I do not typically leave reviews unless I have had a very memorable experience at an establishment, good or bad. I will say my shopping experience at this CVS on Saturday evening, around 9 oclock, was pretty typical and not worth mentioning. However, it was upon exiting the building that I had a very negative experience that has prompted me to leave this review. There was a woman, not my cashier but another employee (middle aged woman with dark hair, glasses, didnt see her name) that was leaving for the evening. She said goodbye to the cashier at the register. Then, as my wife and I were leaving, she approached us in the parking lot and asked us for money. She stated she need money for food. I have been approached by panhandlers many times in my life and dont consider it rude or annoying, some people legitimately need help, but this was an employee! She had witnessed our transaction just moments earlier, and I suspect she incorrectly assumed we would have some change (we used a credit card). It was the most unprofessional behavior I have ever witnessed, which is saying a lot as I am a retail manager. This employee has guaranteed that I will never shop at this CVS again, which is a shame because otherwise it is a nice store.

The best store !!!

Friendly/ attentive staff makes you feel as though your business is WANTED.

Staff is friendly and helpful. Tough to give any CVS 5 stars! This one better than most.

I needed some passport photos and the cashier never helped me09/9/204:30pm

If you are smart you will find another pharmacy Im switching cant take pharmacist superior attitude

Didn’t realize it takes 4 hours to fill a simple prescription

Nice location, though it is hard to get to going south on Mercury. There is a military ATM inside, which is nice for USAA members, Langley, or Navy Federal. Other than that, it is a standard CVS

I really love this pharmacy, they have been good to me.

Three times in a row they did not have the medication for my rx in stock. The Pharmacy person was rude and curt about it. Treated me as though I was a bother.UPDATE: Two more times had issue with them saying they had no record of my RX there then magically when I went home the filled it and did not call however my insurance company was able to tell me over the phone that they filled the refill right after I left. Never apologized or anything. Frustrating place. I went through the drive through for the first time a few days ago for a different refill I called in and the person that waited on me was very friendly and efficient. I hope this is growing pains. Take note I only go here now when I HAVE TO.

Being held on the phone for 40 minutes plus steel have not talked to some this is unexceptional behavior

The lady that waited on me today was very nice and helpful compared to the pharmacist that isuusually there.

Always a pleasure visiting this CVS. From the friendly great etting every single time I walk through the door, to the pharmacists that go out of their way to help.Theyve called many other pharmacies for me when they didnt have my pain patch, knowing how important it was to me.Theyre helpful and friendly. I love how Brittt (Pharmasist) Called me back a couple of times following up with the hunt for my meds.And its always always bright and clean.

This s the best cvs there is in hampton. Have not used another since it opened. Live all the staff in there!

Slowest pharmacy

Yall should have free halloween costumes for kids ages 12 and under

Very unorganized and the black Pharmacist with the long hair is very nasty and condescending for mistakes they made it just prove that going to college is not a enough

Great

Staff is courteous and helpful.