I took my elderly father to Sheehy to car shop and had the wonderful experience of meeting and working with Leo. He was incredibly patient and kind and truly listened to what my father was looking for in his new vehicle. My father was never pressured and was provided helpful comparisons btwn brands. The level of service was outstanding and professionalism from other staff who also assisted my father was top notch. My father is delighted with his new vehicle and I have peace of mind that he will be driving a vehicle that will assist him to have a safe and comfortable ride.

Very nice dealership. People there are very friendly and helpful. They go out of their way to solve your problems.. Id recommend a dealership to anyone.

Sean is such a great asset to the company! I worked with many car sales persons and none of them have been able to quickly and smoothly get me into a car so fast.He worked with me to ensure it was the correct vehicle and price point. I wanted. I have a little one so time is precious to me. He was able to have all of my paperwork in and ready before I came in. I know I wasn’t the easiest to work with but he was still patient with me.Very much appreciated service and I will be back again when I am ready to buy another car in a few years!

My husband and I traveled from Blair County, Pennsylvania to Sheehy Auto Mall to purchase a Subaru.talked with Sales person Leo Murcia via phone calls. Then upon meeting Leo at the dealership,found him to be very interested in our needs and wants in a vehicle. Leo listened to us to make sure to get us the car we wanted to purchase . No high pressure, no talking down to us treated us with respect and made the whole car buying experience pleasant.We will absolutely return to Sheehy Motors and Leo Murcia for our next car purchase.Absolutely worth the 2 1/2 hour drive to get a good deal with a competent sales person.

With no customers shortly after 9 am I told someone inside on the sales floor that I was interested in a cx5 new. Over an hour and nobody helped me. Plenty of employees walking around on phones and hands in pockets . I was here to get my wifes subaru serviced but I was in the market for a new car myself. It wont be here.

Do not purchase the Sheehy service plan, it is a serious waste of time and money. It takes hours to have a simple oil change performed even with an appointment. Extremely inconvenient and frustrating.

Kendall is a great salesman. Definitely stop by. Its worth the trip

Bought a used car from Sheehy and Kevin O’Connor was the sale consultant who assisted me and I have to say it was probably the best buying experience of my life. I was impressed with his assistance in helping me find the best deal for my budget. The car buying process is often lengthy and his upbeat personality and candor made the process so much more enjoyable. I don’t think I ever laughed so much when purchasing a vehicle. 10/10 service. Kevin makes you feel like an old friend and that is refreshing these days. Would definitely recommend anyone looking for a car to head over to Sheehy and ask for Kevin O’Connor.

N.A.D.A. retail on my trade is $58,000.Rough trade is $50,000. It needed $2800 worth of repairs, I had an estimate from the body shop, so not guessing. They offered $31,000....what a joke! How can you take anyone like this seriously!?!They had a ML350 Mercedes, I went to Mercedes Benz Tysons and purchased.By the way, they were not busy and the sales manager didnt even talk to me and no one followed up, if the owner or G.M. is interested.

My experience with Leo Murcia was amazing. The car that I wanted got sold in the morning, this made me a little upset but he kept his positive attitude and brought other options. I love my cx5 thanks Leo for helping me find my car.

Im giving it 4 stars, because even though I did wait a long time for the financial process to begin, I couldnt have done any of it without Dayton and Mary! They were so, so awesome! I honestly believe this process wouldve been different without them, so if you ever buy from Sheehy in Hagerstown, ask for Dayton or Mary! Seriously, these two are the best!

I visited sheehy of Hagerstown and was serviced by Kevin OConnor he was a down to earth salesman made the whole process easy would definitely buy another car from him again ...

I was very nervous about buying my first new car and I got the best salesman Leo..I needed to trade my car in for something with AWD after 9 months and Leo steered me in the right direction and I bought a Subaru outback..The video program they offer is the best program for anyone buying a car there..Nust ask for Leo

Went looking at a particular advertised car. Just kept striking out. Probably more me than them. Kara was great.

Purchased a used 2018 Mazda 6 with the help of my sales consultant, Sean Chilson! Great experience, Sean was amazing to work with! Highly recommend asking for Sean if you are in the market for a used car or new Volkswagen. Price was below other dealerships and they gave me fair trade in for my previous vehicle!

We made our way in and had Leo Murcia help us. He was FANTASTIC! He was funny, down to earth, and though he was helping other customers as well, he continually checked on us while waiting for the loan process to be completed. Him and the folks at Sheehy got us a great rate and warranties. Highly, highly recommend Leo and the Sheehy family!

If youre looking to buy a car, but hesitant because the process is painful and met with inexperienced sales people, give Sheehy Subaru a look, because this experience restored my faith in the car buying process!!!Even from my first phone call to schedule an appointment, customer satisfaction was obviously their goal.Knowing what vehicles we wanted to see, our salesman, Leo, had them ready for us. He was amazing at what he did and certainly knew all about the Subaru Outback, and all of the bells and whistles the vehicle housed.On to the waiting, which I have never been able to avoid when buying a vehicle. Leo was wonderful during this and it wasnt nearly as long as I have experienced when buying previous vehicles. He was prepared for everything, to include a phone charger for when my phone died and a protein bar when my son started to get hungry.Max was the manager on that evening and made the process of numbers painless. I showed him a price I found at another dealership, and he matched it without blinking an eye, even making adjustments for the slightly different features.I would HIGHLY recommend considering Sheehy for your next vehicle purchase!

Do yourself a favor and DO NOT purchase a vehicle here. I drove 3 hours to come see a car they had “on hold” for me. I show up and I talk to a man named Kevin who says it’s sold already. I then look at other cars and found one I like. As I am purchasing this car someone comes over and states they had the original car on hold for me... VERY UNORGANIZED. I was fine with the car I choose so that’s the one I bought. I then contact them a day or two after to show them the Center consul was broke and it was glued on. We mentioned it while we were there, but it broke off when we got home. They said they would never do that and didn’t even offer to fix it. So I replaced it. Then something was going on with the tags so they sent me home with dealer tags. Said they would sent me something to return them. I received my temp tags but didn’t receive anything to mail their tags back. I then contacted them and ask if they could please send me something to return the tags. I was not gonna pay to return them because that was their fault. They finally sent the package to return it. I returned the tags and I am now receiving legal threats from them via email and text message when I HAVE notified them that they WERE SENT OUT several days ago. I am speaking with a lawyer about this because it is absolutely absurd the way they are treating me. This all just sums up some of the things that had happened. So please do yourself a favor and DO NOT GO HERE.

Went in for an oil change. Quick service very nice staff.

Purchased a (Value $5500) used car for my son. 2 days after purchase we realize it has issues that need fixed. Dropped it off for service due to the car not wanting to start, radio not programmed correctly etc.. advisor made it clear they will only fix “necessary “ items being a “value car” not much of a value when 6 different items need service. Been calling for 2 days to get service updates and find out whats going on only to be hung up on 3 times after ringing forever. Beware!!!

Leo helped me find the perfect car today! The staff at Sheehy were more than courteous and genuine! I’m very happy I came to the right place!

Had a great experience.

Initial experience online was inadequate to say the least. Dealer was not willing to negotiate online. Pushed hard to get us in the showroom.Went to the show room. Got numbers. Numerous times request an out the door price. We agreed on a number. Go to the financing office and payment was higher than it should have been. Requested to see total financing amount. The number was about $2500 more than discussed in the sales office. Find out the out the door number discussed almost three hours earlier did not include tax tags or processing fee. Manager comes in and is very arrogant about the whole issue.This dealership is not transparent. The online service is horrible and the manager makes more excuses than a cheating wife.

Tim at the Hagerstown Sheehy dealership was a delight to work with. He was very responsive to all my wants and needs and went out of his way to accommodate me. Never once did he make me feel pressured and walked me through the entire process making it seamless. Im not sure but I think he even came in on his day off to help me out. Best car buying experience Ive ever had.

Ask for Leo. He gives the best experience and service!

I bought my first car and first VW at Sheehy Hagerstown and had the best experience! Rachel (sales consultant) was excellent and laid back. I felt no pressure while I was there. She also communicated with me all week and even afterwards to follow up with me, which I greatly appreciated! Diako (sales manager) was great as well. He worked with us and was very understanding.I felt I got an excellent deal as I was looking for an affordable mid-size SUV. I couldnt be happier with my purchase!10/10 would highly recommend Sheehy Hagerstown to anyone I know!

Most people say car buying is one of the worst, most stressful experiences theyve ever had. I had the exact opposite experience with Vicky at Sheehy Hagerstown. From the test drive to the finance department, everything went smooth. I came in with a special quoted price, and they honored it - no haggling or arguing. Vicky was very respectful, honest, and most importantly, NOT PUSHY AND RUDE (like another dealership I visited and quickly left). Had she put pressure on me to buy, I would have walked out. She answered all my questions and really was a joy to work with. This dealership was first rate and I HIGHLY recommend Vicky.

Used the Sheehy import service center. It was easy, clean, and fast.

Ive been shopping for a new car. Walked in to see the Mazda CX-5. Too small for me but wandered next door to see what VW had to offer. I was the ONLY customer in either dealerships on the sales floor. Sales manager asked me what I wanted to see and sent a salesman to get the keys. Meanwhile, another salesman walks out to ask me if I had a mask? I said yes, in my car. SO, I got in my car and left! Ive completely lost patience for this COVID BS but at this point, with most of us vaccinated and/or had it, I dont need to be treated like a criminal for not wearing one!! If your business is still MILITANT about the mask MANDATE then you dont need my business!!!

Extremely happy with my experience at Sheehy! This was my first time working with them, and being an ex-car salesman, I understood the anxiety and chaos of the car buying process. I want to personally thank Leo (my salesman), Diako, (sales manager) and Brent (finance manager) for providing me with empathy, professional customer service and the car I planned to drive off the lot. They cared to know what I wanted, then gave me what I asked for. This is how to buy a car! When you give them a chance, you wont be disappointed!

Online service scheduler is very disappointing. nothing like wasting my time and yours.

A week ago I bought a new VW here, and had a great experience! Victoria was available the moment we got there, and I felt the experience was very easy and timely. This is my fourth purchase here (counting when it was Sharrett) and ive always been happy when I left. Diako also stepped in and gave us some laughs while we were waiting and was great to work with.Would definitely shop here again!

Great place to purchase a vehicle! Highly recommend them!! Sheehy Collison Center is HIGHLY Recommended as well! Christy Kipe handled my auto accident claim, that was a mess, and made it go smoothly as possible!!

The car dealer was very helpful. They just didnt have the car my uncle was looking for

I’ve been going to this location for the past few times for maintenance oil changes and tire rotations for my vehicle bc I purchased the VIP package when I bought the car. This is the first time that I have had an issue and unfortunately it was a major one. Oil was replaced but the technician who worked on my vehicle did not secure the bolt to the oil pan. Needless to say for 2 days my car was leaking oil without me being aware until my oil sensor light came on stating it was low while I was driving. I was able to get to a stopping point where I discovered that there was no oil in my vehicle. My engine was smoking. Looked under the car and the bolt on the oil pan was completely gone. Called the dealership right then and there and they sent a tow truck to come get my car. They placed me in a rental for a few days. The technician who worked on the car personally apologized to me and said he felt bad. The apology was nice and all but that doesn’t replace the fact that my engine is now compromised. Mind you the car is only 2 years old and I bought it brand new. Of course they do not want to replace my engine, even though they are at fault. There inspection is supposed to suffice. Doesn’t mean I won’t have problems down the road due to their negligence of their supposed highly trained technicians as stated on my receipt. I gave them my car uncompromised and they are giving it back to me compromised. Doesn’t seem pretty fair in my eyes. If you get service at this location, please learn from my experience and check over there work.

I have been a long time customer of Sharrett Volkswagen. The employees there have always been top notch, whether you visited for Parts, Service, Sales or Body Shop. They always made you feel like you were their priority. This was my first experience since Sheehy had acquired Sharrett Volkswagen so I was curious if the new ownership would have as much focus towards customer service as the previous dealer group. I would have to say that the Salesman Koty and the Sales Manager Ron have totally exceeded my expectations of customer service from a large dealer group. If you are in the market for a new vehicle, parts service or body shop, I cant recommend them enough. Thanks again guys, keep up the good work!

Great service fairly quick & always willing to work you in

This is a no nonsense dealership. They have already figured you have done your homework, so they wont bug you. Talk to Mallory. Shes very kind and will hook you up with an awesome vehicle.

My car buying process was not easy. I had to make 2 trips from hagerstown to Chambersburg, once to get my title for the car I was trading in.. not their fault. But then NO ONE told me they werent able to accept a debit card, check only, for the down payment all the hours I sat there and I had to go home yet again for my checkbook. So I sat in the finance office with a miserable man who was pretty short and rude with me for no reason (they should be happy I was making a purchase!) which was old and almost a joke signing horrible copies of ancient documents that could barely be read. After about 5 hours, I finally left with my new vehicle. The service department, however, has Elizabeth who is very nice and was on top of everything with my vehicle when I was there for a sunroof issue.We made another GMC purchase with a different dealership a few months later and the process was so much smoother! Sheehy has been around for awhile, but they need to get with the times.

Had a great experience there yesterday buying a car. Very friendly, competent, and professional staff. Great service.

Cant complain. My experience was positive the last couple times I have been here for some recalls on my car.

Its good good goooooods

Own a Subaru and bring it here for my scheduled maintenance. Staff is always super friendly. One dude who works there drives a sweet Beetle. So thats bonus!!

We couldn’t be more thrilled with our experience at Sheehy and will definitely return for our next car purchase. Max Crocetta is top notch! He is extremely knowledgeable, took fantastic care of us and we couldn’t be happier with our purchase and overall experience. 100% recommend!

Darby helped me find a perfect suv for my family and in my price range ! And has been so helpful from the first time I met her we will definitely be back next year when daddy needs his upgrade ! Just a great company and are all about their customers. So quick with the clean up with the vehicle and just the whole process of buying the car plus they have a awesome VIP program !

They had nice vehicles there but not to my taste!

Very helpful

Easy to access. Repaired 1st time didnt have to go back. (Had parts in stock). Waiting room comfortable. complimentary doughnuts and coffee etc.

Did not go there

Kat was friendly, very helpful and nice. Would recommend her for your new car needs.

Great experience on 2 leases and 1 purchase at Sheehy/Sharrett. As a 20 yr sales professional, I can say their sales team is fair and low pressure. Highly Recommended!

Great service. Reasonably prices. Extraordinary customer service. Highly recommend this dealership.

We appreciate the great service we receive from Jay and his associates in the VW service department.

Just picked up a brand new 2020 Subaru Legacy limited loaded! Max Crocetta and Koty could not have been a better salesmen. The entire process was simple and easy. Top notch service and no pressure buying! Thank you for putting up with my kids the whole time lol. I drove an hour and a half to get the car from them, well worth it!

Thanks Sharrett for a wonderful car shopping experience! Ryan, our sales rep was phenomenal! His knowledge of the cars was impressive, and his no-pressure, patient style made for a great experience. Hats-off also to Kimberly, in finance. She made the process easy. This wasnt the first car weve bought from Sharrett, and it probably wont be the last. Best of all, we love our new Subaru Forester!

Best price in Frederick

I purchased my car from Sharrett of Hagerstown (now Sheehy) with Preston, who sadly left. My experience with purchasing my car (my first ever) was wonderful! It’s the service center that was a total let down.I’ve been taking my Buick there since I purchased it in 2015. As of September I stopped taking it in - my last oil change I had my family do since it’s a hike from my house in Carroll County, MD. With the COVID-19 pandemic, I haven’t been able to get to them. I had a local repair shop near me diagnose an air bag sensor warning, which Sharrett / Sheehy had replaced at my 55K mile mark for free under the warranty. The issue came up again past the warranty and while my local shop was ready to take on replacing it, they recommended I work with my dealership since it’s safety-related and a pretty hefty repair. When I first called, I spoke with the service manager (Jeff) who pushed back and sent me to GM, who treated me poorly and pushed me back to the dealership. When I called back in I got another associate who said that Jeff was with another customer. He told me that they couldn’t do anything, would need to charge me (again) to diagnose the issue (only to tell me the same thing I already knew from my local guy), and worst of all, said that since I hadn’t been in since September of last year that they would most likely not be able to work with me and I would have to pay full price to repair it. Not cool! I’ve been a customer since I bought the car but haven’t been since then and you hold that over my head? I told the guy that what he said wasn’t right and that I would be taking my business to the local repair shop, who I know will give me the care and attention I have been wanting all along. You just lost a customer! My family also bought their cars from you and will also not be returning.

Service was excellent. Love my brand new BRZ!

This place is an amazing dealership. They treat you like family, and make you feel appreciated for choosing them. Compared to the average consensus of how people view car dealerships this place is above and beyond. Will definitely be taking my patronage there again.

My salesman Max, did a great job helping me find the perfect car for me and my situations . He went above and beyond bent over backwards for me to get me a deal and car that was perfect I couldn’t ask for a better salesmen ASK FOR MAX CROCETTA YOU WILL NOT BE DISAPPOINTED! I will definitely be back !

Service was done at the time I was told. No problems or run around. Very pleased with the courtesy and professionalism all around.

Really satisfied with their honest assessment of my car and the maintenance needed!! Thank you!

They’re about to do a diagnostic on my car. I know they’ll do their best when they do work on it

We had our first oil change. Everything was great.

Dealt with Kat Whitaker, when I purchased my pre-owned Subaru Outback, as I fully expected she allowed me to experience the joy of purchasing a new vehicle in full swing. She is very knowledgeable, professional, and caring. She was able to find the perfect vehicle for me and my daughter. I would fully recommend her to anyone.

Worse car dealership to work with.

I recieved professional care when buying a used car from Sharrett, the sales man Mike really took his time to go over the whole car fax report with me too. Most importantly I was able to get a great deal on my daughters first car. I also use Sharrett for service and have always been happy with them!

Oil change took 1.5 hours. The price was OK. The sticker they put on the windshield did not have the correct mileage listed. It indicated that the next oil change would be due almost 300 miles sooner than the correct mileage. They fixed it for me. I will watch everything they do like a hawk in the future.

Maria is a very friendly, patient, and knowledgeable sales person. I came in with a very rough situation, and she made sure to give me the best deal possible. She and Khy spent almost the whole day going through my options with me, making sure I was getting the best out of a bad situation.

A quality dealership well worth the hump to drive to. Mike Wertman is a damn good car salesmen and very polite person. They are the best if you wanna buy car (thats not lemon or salvage title) with superb customer service versus Baltimore/ D.C. with their copious amounts of vehicular lemons🤔!

Terrific service!

I can not find a better place for service or for buying a car. They are honest and the prices are very fair. I trust them completely!

The Buying experience with Evan was GREAT! 5 stars there!However, service I only rate at 3.5 stars... Heres why:After 2 months, we had a tire with air we could hear coming out, run it to the shop (Pulled over on the side of the road a few times to fill it up) They THOUGHT here was a nail in the sidewall. (HOW DOES THAT HAPPEN?Also, it wasnt there when they looked) that had come loose and fell out. We had to fight them a bit on the service end. At signing, we purchased the extended super warranty (Auto Care Platinum or something) that they sell with the car that covered road hazard on the tires and rims. They tried to tell us we did not have that coverage. We told them to check AGAIN, and called our sales person to confirm our Auto Care Platinum with service. 2 times. Finally got a call back Youre covered. and purchased a 2nd tired. Ive had so many issues with tires on my other Volkswagen, that road hazard was a must.Make sure you read the fine print on your contract for service plans and push them to honor it. We almost had to pay an extra $150 for a tire that was covered.

Great selection of cars and trucks. They are the best for getting you into your new car. Service department staff are excellent.

Very nice bunch of guys out there.

Dennis was very knowledgeable and helpful during the whole process. He made sure I understood all the new features of my new forester before I drove away.Jim

I hate car shopping, but Darby was awesome. We found the car we wanted at a price in our budget. Very professional organization.

These guys are great! Max sat down & listened to my needs, he worked with me to get me in a vehicle that fit me & my budget. Will/would definitely recommend these guys to everyone that’s looking for a vehicle!

Dealt with a few of the sales people here and while theyre all pretty good, Gina is the best. Ive bought four cars from sharrett and dealt with Gina for three of them. She keeps me coming back.Gina went to Younger-I guess Ill be buying a Toyota.

Wonderful experience purchasing a used vehicle from Wanda! The process went smoothly and I got a great deal!

Very nice staff in the service department

Evan, Denny, and Chris were fantastic. They were very patient and made sure my husband and I got exactly what we wanted. They went above and beyond to make sure we were satisfied.

Service center is very professional, courteous and efficient.

Working with Sharrett was a great pleasure during my recent vehicle purchase. Steve and Preston both made sure to understand my needs and worked to find a vehicle that filled them. They also gave me the space and time I needed to decide what was best for me. This is the third vehicle I have purchased from Sharrett, and I would recommend them to anyone looking for a Buick or GMC.

Air bag recall and fuel module recall done. Very nice people. That old passat still has a air bag error.

Great place 2 work and get a new car

Bought a car

Supposed. to fix my radio, 2020 Forester, now the same problem exists. Plus, now my hands free phone system doesnt work.

People are polite helpfull and do the job right..usually faster than anticipated..clean and professional!!!

Never disappointed in THIS dealership, not ONE TIME IN THE LAST 8 YEARS, except it was Sharrett, and is now Sheehy...but same great ppl working there...always comparison shop but be sure this is one of ur stops! Its worth it!!!

Bought my dream car there. Never have had such a good experience buying a car. Would recommend them to all my friends and family..

Gina is great. Bought 3rd car from her. She has an awesome personality and stays on top of things to make you happy.

Sharrett is always a good experience - friendly, professional, and quick... Waiting area currently undergoing renovation, so the temp place is in a corner in the VW showroom... Cant have everything..

Sharrett guys were awesome. They closed at 5, but stayed till 730 to help us get done buying our new Acadia. They were very helpful and patient with us.

All the service people are very helpful, and the techs are knowledgeable and efficient. Highly recommend them for Subaru and Volkswagen service.

They are courteous and they give you a time on how long it will take to do the repair. Am very pleased with the service.

Sharrett is a great place to buy a vehicle. Ask for Kat... She is a fantastic salesperson!

Good job putting the stolen Malibuber back together. Id just like to recommend to all to bring prices down to earth. Get back to raising family rather than selling a phone to each person for instance. Im on a train of thought. This car got stolen and it hit me that the car had GPS even though I couldnt keep up the OnStar and the built in phone. But keep that in mind they stole the car with GPS. I should of had some way to shut that down. So should others. Sure we need to make a living . Minimum wage is going up but lets keep striving. Good job putting that back together Alan Jeff. Thanks for helping people make progress. Keep your guard up though. Good Luck.

Spent 30 minutes looking and no one offered to assist or greet me

Easy, quick purchase. Much better than other dealerships I have used.