Came to this autozone after breaking down during a trip from NYC to San Antonio Texas with my Father and was blown away by the kindness of JIM. We broke down around 11am and were stuck until 7pm in 100 degree heat and JIMS knowledge, help, and checking up on us really helped us through a normally terrible experience. He was able to tell us what we needed, sell us the part, and how to swap out my alternator and serpentine belt and it was above and beyond. Great place HIGHLY RECOMMEND!!! THANK YOU JIM!!!

We were on the first leg of vacation and alternator went on us. The guy working was super helpful in testing the battery and checking the codes, and went as far as to call up a guy he knew who would help us at 5 pm on a Friday night so we didn’t get stuck here overnight. The employee went above and beyond!

Its a good store has alot of products but the staff that was there was not the nicest

They had what I needed. Felt like cashier was a little rude because I didnt know if my car was a turbo or not. And oil was pretty high on shelf. I basically had to climb shelf to reach oil... Was never offered help to get it. I am a hit 5 tall. Top shelf/oil rack is a good 5 and a half (or taller)... But prices where fair.

The Hagerstown location was the only parts store, open until 10pm, that we could limp to (near the start of an ELEVEN HOUR TRIP) with a dead alternator. Our minivan had two options for the alternator, BOTH of which were in stock, so we bought both and replaced the alternator in the parking lot. The clerks were both extremely helpful and accommodating -- I arrived 25 minutes before close, and they tossed my tired battery (dead alternator!!!) on the charger, and brought it back out to me (elbows-deep in the engine compartment) when they locked up for the night.Anyway, I managed to replace the alternator without any problems, and was back on the road less than $200 lighter in the wallet, and less than two hours behind schedule.Thank you, Kevin (Merv? Lyle? Devlin? I cant remember).

Needed a new battery and called to verify that they could switch it out before I left home (dont want to jump my car, then get stuck at AutoZone). Couldnt give me an answer. Specifically said he cant tell me whether they would have someone to do it or not. Asked when I could come in or could call back to verify that they could do it. Unable to say.

Roger is the absolute best commercial parts manager in the state.He is professional, courteous and polite.He is the reason I shop at the Dual Highway Auto Zone.Great associateThanks for hiring quality peopleTony

Helpful at counter.Sold me light i need. Then offered me tool to help with repair..

They sucked. Didnt have a light bulb. Went to Advance Auto wasnt there 3 minutes got the light bulbs

So, I went in one night and there was a woman I had never seen before, I go there alot, and WOW was she rude to the person on the phone as well as the guy working with her. I know this is not a normal review of the store itself but holy hell she was awfully. I said to the guy I am so sorry that you have to work with that. I felt bad for him. NOW, the store is a typical chain auto parts place. Sometimes there is someone working that day that knows what theyre talking about. For the most part, they do. I bought a starter for my 1975 MGB there, taking a chance it would work, and I went thru 4 of them before I gave up. I was smart enough to buy one with a lifetime warranty so I just returned it. After I did my own research, because no one there knew what to tell me, I found out that the shaft wasnt allowing it to line up properly AND when buying a starter or anything for an antique car, be sure the specs are right ie. torque ect.

Rude and condescending on the phone. Very unprofessional

I went in to auto One with my daughter today for oil for my car.i didnt know what oil I needed. I got in a line and was then directed to another line. When I reached the register I was told to get in a different line with a number on it?. When I reached that register I was told wait for them to help a customer behind me first. After that I decided to leave the store without my oil.Very unprofessional in these crazy times when our essential workers are supposed to be on there A Game! I will not return during the pandemic.

Very helpful staff and friendly, they were able to get me everything I needed

We were traveling Back from vacation and started having problems with our air conditioner. We stopped at the AutoZone on 595 Dual Hwy., Hagerstown, MD for assistance. The customer service tech that helped us was very knowledgeable and customer service oriented. I think his name was Sherman. He was very kind, courteous and friendly. I’m a healthcare administrator and wish I could recruit individuals with his customer service skills. I hope that his Store Manager and higher leadership in AutoZone know what an asset they have! Thanks Sherman for your assistance!

Online said items were in stock but not so. Found 1 of two items I needed for car repair. Associates very nice. Not the usual looking at women like we didnt know cars.

This morning my car struggled turning over, so I stopped by AutoZone and asked them to test my battery. The store associate who assisted me is Jimmy; he was straight to the point, honest, and personable. Sure enough it was dead. Jimmy explained the warranty thoroughly and made sure the battery was the correct type/fit for my car. Installation was quick, easy, and very convenient; we also carried a friendly conversation as he swapped out batteries. Thank you Jimmy for your concern, patient, and help! I truly appreciate you making this a positive experience for me!!

Philip JExcellent service

Although I dont normally go to this particular store Gaba they had everything I needed and the part was attractively priced. And also happen to be in stock, so much the better! Ive never been disappointed at AutoZone, thats why I keep going back. Well worth the trip. Two thumbs up.

My Grandmother stopped in to get new wiper blades, Jimmy came to greet her, found her blades and installed them for her. She’s very pleased with the service and the kindness of the salesmen. Excellent job Jimmy, thank you for taking care of her.

Im a little bias because I work for AutoZone as a parts driver. But you cant find a better place to get all the parts your vehicle will need. Great deals and prices too.

I went to AutoZone to purchase antifreeze for my vehicle. My car was going through 2 gallons a week. I went to AZ, delineated my issue to Tom, he was great. Very knowledgeable with product and recommendations. Thank you, Tom!

Sunday is always a busy day for auto parts. There were only two guys manning the store but they were moving through customers with deft precision, and what appeared at first to be a 20 minute wait was over in a flash. Ive never shopped at an Auto Zone before and today was a good first impression. I wish I had more hands... so I could give this store 4 thumbs up!

All the folks who work here are super friendly and helpful. Never have a bad experience here. My go to auto parts shop.

Im editing my review to reflect some top notch service I got on Saturday, November 2, 2019. I went to get my battery checked; it was, indeed, old and bad. Bought a nice mid-priced battery and Jimmy kindly put it in. Being a side post battery, he not only found that my posts were all corroded, they also wouldnt connect into the new battery right. Well, Timmy came out to check out the situation as well and together, they had me buy 2 posts - NOT upselling me to battery cables, thank you gentlemen! - and they installed those. They suggested I get someone to look at the cable themselves, which I did (snagging a FINE day with my son and his family in the process!) and all worked out well. Thank you guys once again!PS Yes, all the battery cable ends needed was some serious percussive therapy and they attach now like a champ. You guys were right!Last visit that I edited this from - an alternator check and a battery purchase for another vehicle.

I needed a new car battery and was helped by a truly great guy. He took a look under my hood to be sure he could do the installation for me, then helped me choose the best battery in my price range. He recommended some inexpensive little felt discs to keep my battery nodules from corroding so badly and then did the installation. I respect the fact that he explained if the store was too busy, I may have to wait a few minutes for the installation - which is completely understandable. But, store traffic slowed down and he put the battery in pretty quickly for me. The store was clean and well organized. Great experience!

I arrived at this store and found what I assumed was a line. This store is so horriblely managed its insane! I needed one light bulb for my car. I told them last night I was coming at this time. I got to a register twice only to be directed to another line/ box / number? To stand on for another line. Lets just say 20 minutes later I left without headlight . Do not go here. COVID-19 must of got to these guys cause there delusional. They also wear there masks wrong.

One of the associates came out to my car and put on my wipers in the rain, that I had bought the day before. He was very sweet and it was really great to be able to see out of my windshield again especially in the rain 😁 Thanks again!!!!

Went in for a return and to look up the part I found out I actually needed and the employee had an attitude the whole time. Guess Ill stick to shopping online. Lady who sold me the part on the other hand was very nice.

I went in today with just a list and no clue as to what I was doing. James P Immediately took my list, and started looking up my items, grabbing them. He had to order a part for me which I can pick up tomorrow. He not only took the time to help me he even carried my many heavy items out to my car. If hes not already a manager he should be! He made my experience very pleasant and I will definitely be back.

OMG, the guys at the service counter were Great!!! Nice conversation, willing to pay attention to my concerns, helped with locating a device on my car. If all your stores was like this one it would make buying car parts so much easier.

Very good place to get auto parts prices arent bad nice service people

Broke down halfway home with shredded serpentine belt. Employee went above and beyond helping us just before closing, even suggesting hotel nearby. Highly recommend!

Im giving one star as the one person who helped my son and I was really rude short ... If someone by name of Larry walks up to you dont let him help you... he will give you grief and attitude till you walk out... not sure how they have someone in sales like that

Another place where we get parts for cars

My second home

Larry is very knowledgeable knew exactly what was wrong with my vehicle even without my engine code

Stopped in today after my back window almost fell off. After finding the correct part, Austin put the part on, as he could tell I was highly concerned with breaking the glass. Austins above and beyond customer service is why I choose autozone. As for the manager watching the whole transaction disapproving, your employees demonstrate the spirit of customer service you could learn alot from your employees. Thank you Austin!

Had both parts that I needed and gave me a quick check engine diagnostic

The gentleman did come out from behind the counter to help me resolve an issue. I mean thats all we can really ask from these counter guys and gals is to at least try and help us. Nobody likes it when a parts person looks at you and says I dont know Im not a mechanicand then not even try to help you. This store for some reason a year ago the manager was literally telling customers that that he wasnt a mechanic he just sells parts!! But I havent heard that recently from anyone in that store. So good job on the growing pains.!!!

Always a great customer service experience. Knowledgeable and friendly employees. Great sales and discount program.

Very helpful inspite of a stock out issue. Very good customer service

Prices are too high but quality is always GOOD!

Ill tell ya tomorrow if the part is right.None of the ones from Napas supplier were right.Hopefully you guys dont use the supplier.My counter person was excellent helping me though.

Busy place. Needed wipers. Gentleman took great care of us. Came out in the cold to remove the old and install the new ones.

Easy to find everything

Fast, friendly service. I ordered parts on line and had immediate service when I went to pick them up.

Nice store, not to bad to access. Clean store and well stocked. Eric, the guy who helped me I went above and beyond.

Place was clean and well lit. Staff was friendly and helpful, as always. And products were easy to find.

I had a very bad time i talked to one worker he gave me one price then he told another worker to help me then he gave me a much higher price when i told him i seen the one price on line he said i have to prove it to download it and bring it to him i might knot be doing business there anymore

Staff was very helpful and friendly! Very nice surprise for a middle-aged, plump, woman who is used to being ignored in male-driven places like this.

Always good deals. Just wish they knew more about the parts they sell and for some even knowing about cars would be nice.

Pricing is a little high here and there on certain things that you can get allot cheaper at Wal-Mart like oil, filters, and cleaning products. Need more employees on the floor to get people in and out in a timely manner.

Nice staff

Never had a problem asking questions and getting the answer.. I

Love Auto Zone. The customer service is far superior then Advance Auto.

Very awesome customer service, patient staffs who are knowledgeable of products and services.

Good people. Love the commercial dept.

As always friendly and very knowledgeable staff.

Great for life time warranty..But fail sometimes on getting parts fast

Their service sucks. Everyone there was incompetent. I spoke to them on the phone beforehand they insisted they had the part I needed and when I went in there to get it no one knew anything about what I was talking about and they didnt have the part at all. I will never use them again. And they had the nerve to ask me if I had called the right location.

Good parts store. Very helpful

This AutoZone location has very friendly, helpful employees. Also it was clean and well organized.

The staff is friendly and helpful. Its like any other chain parts store. The store and the bathroom are clean.

Service counter guys are fantastic and patient. They will even install replacement bulbs and the like if there are no tools required.

Clean and not too busy

They have always been very helpful. Sometimes short on people but just a little wait.

Very nice people and always willing to assist

Good svc,prices a little high,but cashier was pleasant 😊

Great people in there helped me with everything I needed. Went the extra mile to help

Almost always have what I need!

The sales man was great, new what I wanted

Very helpful by ph and in person.. They looj up the parts and if avail will even reserve it for u.

Very friendly and helpful staff. Always a good experience there.

Very nice, courteous people. I reccomend.

Clean store. Parts well organized.

Great bunch of guys working there and very helpful

A worker came right out to my car and fixed a broken wiper in a storm. Highly recommend.

Poor! I had priced a car part over the phone and when I arrived there to pick it up the sales person whom waited on me changed the prices and tried to get me to buy the most expensive part. I walked out of the store.

Great place to get auto parts

Got some windshield wipers, it was easy and fairly cheap.

Fast, friendly, helpful service. Knowledgeable staff.

Good location, prices are so so, but fair🤗

Alot better than the virginia ave. Branch.

Very nice people, good deals

Three different times in one month wrong parts

This is my favorite AutoZone. Fast, friendly and helpful staff.

Good location great employees

Helpful and knowledgeable staff.

Really friendly customer service

Four people working in the store all helping the one other customer in the shop. All four looked at me and proceeded to ignore me for 10 minutes. Was trying to pay for one item. I should have been in the store for no more than 2 minutes. If you are in a hurry, go somewhere else.

Some of the people that works here are not the greatest

Staff was very helpful.

I have never gone in and not had to wait for a cashier to show up. Last time I literally had to yell for them.

I dont know too much about cars, but I took my car to AutoZone and they helped me with it

They have everything I needs for my Dodge Grand Caravan.

Outstanding customer service

Customer service has been very good for me here, but not giving it 5 stars because the products are so overpriced.

Staff was really helpful

Very nice people

Great customer service