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Focus Eye Care, P.C.
302 Union St 2nd Floor, Hackensack, NJ 07601, United States
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Focus Eye Care, P.C.
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Ch
Review №1

I have been a patient at Focus Eye Care for years. The staff is friendly and Dr. Esperon is a phenomenal eye care professional. Really nice and caring person - both listens and explains well!

Me
Review №2

Great place for Adults and kids. So helpful and kind. We can see great too 🙂

ra
Review №3

The personnel were attentive, knowledgeable, and courteous during my visit. I have been going to this office for a number of years.

Je
Review №4

I have been going to Focus Eye Care for years. Dr Esperon is the best! He is professional, friendly and compassionate. He listens to your concerns and doesnt rush. The office is very clean. His staff are friendly and makes you feel welcomed.

Ur
Review №5

Wife came here, they are focus on the hustle. Staff is nice, place is clean, doctor is respectful and professional. Now the cons, we have good insurance, and a free yearly eye exam. Time, you going to spend at least 3 hours for a simple eye exam nothing truly remarkable or impressive she had more detail exams in the past at another facilities with the same insurance, we switch because the doctor retired. Furthermore, They will hide all kind of fees until you have to pay. $40 dollars for dilation which is supposed to be part of the exam, $50 dollars copay when our card said $25 and they forgot to give her her prescription after she wanted to see other options for glasses somewhere else. Called and their eye exam without insurance is $195 plus fees. She overheard another person pay $350 for a simple exam. She compared the exam to a Costco exam.

L
Review №6

Helpful and friendly front desk. Clean and pristine office space. Great service from the moment you walk in, through the testing, to the exam and once you’re finished at check out. I always leave pleased with the experience

No
Review №7

I was so glad that I went to the Focus Eye Care today though I dont always visit an Eye clinic . The staff were so welcoming, friendly, polite and everybody was so pleasant. Every procedure that they intended to do for me, they explained it, for my understanding as a patient as well as to lessen my doubts andminimize anxiety. So happy for their service.Thank you very much.Norma

Pe
Review №8

The staff is very professional and Dr. Esperon is awesome. He is very patient and explains each step of the exam, as well as the results of each procedure that was done prior to the exam.

Lo
Review №9

With focus eye care am satisfied the staff are pleasant and the doctor are real Cool I will recommend focus eye care to anyone

Ke
Review №10

After my Doctor retired after 20 years. I was skeptical with someone else and the level of service. Always helpful and strive for perfection on every visit.

St
Review №11

First time visit for new prescription lenses and first time considering contact lenses. Very clean, professional and safe environment. Staff is very helpful and will educate you on process via classes before they give they give you contacts as well. Which is a huge plus. Very pleasant experience. Highly recommend. Thank you!!

ra
Review №12

I arrived 15 minutes early to my 1:30pm appointment. It was my first (and last) time visiting Focus Eye Care. I wanted something local and I went by the overwhelmingly positive reviews, but was completely disappointed. I didn’t leave the office until almost 3:30pm. Why does it take over 2 hours to receive a standard eye exam? I spent most of the time waiting around to be seen, which is something I thought they would try and avoid due to a pandemic. Wrong. The reception was unwelcoming and stand-offish. I brought in my own frames and asked to only replace lenses. After insurance, I still owed $151 just for new lenses. I’ve been to places before where I’ve received a brand new pair of glasses for that price. On top of that, I left with my eyes dilated and was not offered a shield or protection from the sun. If you want the scan alternative instead of droplets, it’s an additional $40. My sister just had her eyes checked a week before somewhere else and she wasn’t charged for this. At this point, between the service, the waiting, the up-charges, I didn’t even wait out the dilation period, I asked to leave. I highly recommend you find somewhere that sees you on schedule and isn’t trying to get you for your money. Focus eye care is not it.

Me
Review №13

This office and Dr are awesome. The staff is very professional and honest. The doctor gives me the right information in reference to my eyes. Really enjoying come in here. Thank you Melinda Ricco

Va
Review №14

Ive been going to Focus Eye Care for years, since they were at the other location on Prospect Ave. I would say that theyve gotten better over the years in terms of wait time and courtesy. Thats my experience. I made an appointment online on a Tuesday afternoon for the following morning. Their COVID protocols are awesome. The receptionists were very nice, and took my information very quickly. The intake tech that scanned my eyes and did the other pre-exam procedures before I saw the doctor was great. She wiped down all the surfaces, machines and disinfected all of the tools in front of me. The female Doctor I met with was so sweet, quick, knowledgeable and personable. They always give me free samples and a fresh new pair of contacts for free. I was the only patient in the office and my wait time was about 5 minutes. The office is so stylish and very clean. Any surfaces I touched, were promptly disinfected. I never buy my glasses there because theyre too expensive. But they will give you youre written prescription so you can purchase glasses online or at cheaper places. I have no complaints with this place.

Kr
Review №15

I am very pleased with my experience at Focus Eye Care. Dr. Sultani was great! She was efficient with time and explained things. Staff was pleasant.

Do
Review №16

First time I visited. The staff was courteous attentive to my mom who is 82 years old. Office was very clean. Doctor who took care of my mom was also knowledgeable. Thank you

L
Review №17

The dr was very nice and knowledgeable, staff is courteous . The only thing i dont like is the 39 dollars that you need to pay when they dont use eyedrops to dilate your eyes. She told my mom medicare doesnt cover it . After my mom paid 39 at the front desk then she told us theres another 45 for refraction that she needs to pay. When my mom paid 39 only in cash, the lady at the reception didnt put it on invoice that she paid it only when i request it.

Ak
Review №18

I had a terrible experience with the entire team at Focus. They prioritize patients that they feel they need to prioritize, and let everyone else wait around. I was very friendly with the entire staff, and waited my turn as I was supposed to. When it came my turn to get assistance with my glasses, I was cut off when another patient came in and was left standing there waiting with no help for 45 minutes. Mind you, I had already waited my turn and another woman walked in and all of a sudden they made me sit and wait while she was helped by the person who was in the middle of working with me. They dont care, and theyre not a group I would recommend to anyone ever again. Another patient who saw what happened said that this is something that has happened to her and her family there on multiple occasions so it wasnt just my experience. Dont go here. Go anywhere else.

aa
Review №19

Amazing process. The place is great, the entire eye exam procedure is very smooth and the testing is done at an advanced level. Communicating with the doctor is very confortable and they take good care of you!

La
Review №20

We just moved to NJ and this was the second clinic I called to make an appointment yesterday. They took me in today. I have personally worked in the doctors office. This is one of the best clinics I have ever visited as a patient. From the front desk to the examination room, it was a pleasant experience. The front desk employees were very friendly and helpful. As I was the last patient for the day, they kind of eased my anxiety regarding snow in NJ as we moved from SA. The Doc was very thorough and she also made me comfortable, answered my question.Overall I would give an A plus for my visit today. Looking forward for my next visit.I would recommend this clinic to everyone❤️

AT
Review №21

Last minute visit today, excellent doctor and staff.

Ch
Review №22

Great eye care and the staff are very friendly. The doctor is very knowledgeable and helpful. Would definitely recommend

ro
Review №23

Prompt safe attentive professional competent care and service

Da
Review №24

After being a customer for almost 15 years I will not be returning. I scheduled an appointment a week in advance only to show up and everyone acts confused and mixes me up with another patient. The front desk staff was not apologetic about the experience and instead apprar to blame me for the mix up. I took my business elsewhere.

Me
Review №25

From the start a great place! The people behind the front desk were so friendly and accommodating. The eye doctor was very thorough and nice. First time getting contacts and she answered all my crazy questions with ease. Highly recommend.

Jo
Review №26

You are always treated in a professional manner and you get a comprehensive exam, would not go anywhere else.

Si
Review №27

Great experience. Very professional and comprehensive service. Answered any questions I had, highly recommended.

Jo
Review №28

I loved the office. I loved the dr. Everyone is so nice.

Ma
Review №29

In June 2020 I brought in a prescription for computer glasses and paid a couple hundred extra out of pocket to get really nice frames. It took a few weeks for the glasses to come in and when they did they were way too strong. I was told you brought in the prescription and we filled it - it isnt our fault. If you want an exam here for a new prescription we can do it. Problem was I wasnt due for one yet from my insurance so my very expensive glasses were rendered useless. In January 2021 I went back to Focus, got an exam there and ordered new lenses for my expensive unused frames (which Focus charged the Insurance $224 for - steep price for computer lenses) which I just purchased from them in June. I specifically asked the doctor to write me out two prescriptions - one for computer and one for reading. The prescriptions I got were a progressive prescription (which I wanted no part of) and was told a computer prescription (although on the back the tech wrote single vision computer and reading). I asked where the reading prescription was and was told The doctor made the computer prescription so they are good for both reading and the computer). I asked how that is possible since computer and reading are two totally different strengths. I really got no answer. Three weeks later when they came in they were even worse than the original lenses. I asked where are the lenses they took out which my insurance paid for months earlier (figuring down the road my eyes may get bad enough to use them) - I was told We recycled them - you should have asked for them back if you wanted them. I was then told I could see the doctor right away for another exam. It turns out it wasnt right away, I didnt have the time so I left. In the course of 7 months my insurance has paid for two sets of expensive lenses (one which Focus threw away), a set of frames and I have paid out of pocket extra for the frames.......all useless to me now. I got a call from a guy who I assume ran the place telling me they would give me another exam and get me the right lenses. At least he is the first one to admit to me the prescription wrote out was in fact for reading glasses, not computer as others were saying. Considering I cant even use them for reading (they are way too strong) I wont even bother going back in for a 3rd time because I can already guess the outcome - more frustration, misinformation and glasses I still cant use.

Sy
Review №30

Lovely office! Dr. Sultani does a thorough examination and is very kind!

Ch
Review №31

Service is good and everyone is attentive, however wait time to finally see the doctor can be lengthy.

pe
Review №32

I love this place. People are very helpful whenever i call to make an appointment

St
Review №33

A friendly and professional staff. Youre always greeted with smiles from the front desk! Dr. Esperon is patient and kind, always on the mark. Listens to your concerns and genuinely cares & trouble shoots.

Ya
Review №34

I definitely recommend Focus Eye Care for all things eye related. Their office was clean, modern and state-of-the-art. The staff were friendly and knowledgeable and their covid safety measures were spot on. I saw Dr. Feldbaum and she was super. She did a wonderful job explaining things to me. I’ll be back to get my contact lenses and next year for my annual eye exam. Thank you!

be
Review №35

Staff and doctors are great, professionalism is amazing.

Me
Review №36

Been going here for years - since I was a kid.I see Dr. Esperon who is excellent. My only complaint is the long wait time so plan your appointments accordingly.

Ph
Review №37

I arrived at 9:50 and checked in via telephone from my car. I checked out and was back in my car at 12:09pm. The space was clean with with strict safety protocols in place. I would have liked more information on what the hold up was during my extended periods of waiting. I would have also liked a little accountability on the part of the doctor when i addressed the length of my wait. She did some interesting math: I dilated your eyes around 11, it usually takes about 30 min (I was previous told 20) ... so were about 15 minutes behind. It was 11:56. I had specified at the beginning of the 20 minute procedure that i needed to be out by 12. It wasnt going to be a problem. Except that it was. Communication and relationship are important with my health care providers. My experience with Focus lacked both.

Ju
Review №38

Dr. Esperon and his staff are amazing, personable and great with clients. I truly enjoy my visits.

HI
Review №39

Dr. Esperon corrected problems with my prescription. He made sure my concerns were understood and resolved.I couldn’t ask for a more friendly or professional experience.

Na
Review №40

I use Focus Eye Care for both me and my daughter, my parents, sister and nephew all go as well. Dr. Esperon is a wonderful doctor and the entire staff is helpful. They are great with children. My daughter is 4 and wasnt scared at all.I highly recommend them.

La
Review №41

My husband and I arrived at his scheduled appt time.. I waited in the car as he sat in the office for 1.5 hours without being seen by the doctor. Instead the doctor continuously walked by him as he sat in the hallway chair and continued a discussion about weddings and vacation trips with another patient. Never made eye contact with him or apologized about the delay or anything. How inconsiderate. My husband then checked out without being seen by the doctor. My last experience here was very similar but I thought it was just a bad day then. My husband nor I will be returning. Be prepared for excessive wait times depending on who you are. Never again.

Re
Review №42

Went in for an eye exam and received excellent service. Dr. Matthew Esperon and the staff here are all very nice and professional. Not to mention there is a good selection of eyeglasses to choose from. COVID protocols are safe as well. 5/5 highly recommend 👌🏼

Vi
Review №43

Everything is so clean and done promptly. Especially with COVID, they have an awesome system going on. I have been going to Dr. Esperon for years now. I’m sad to be moving away. It’s going to be hard to find a Dr. just as awesome and skilled as him. The receptionists are also exceptionally pleasant and sweet. You all will be missed! Thank you!

An
Review №44

Focus Eye Care was a excellent experience for me, staff was pleasant, professional and very helpful.

Ch
Review №45

I am a long term patient of Focus. My appointment with Dr Esperon was terrific as usual. He and his staff are always accommodating, a truly professional office.

Ca
Review №46

Very friendly and efficient staff. I was in and out in a very swift manner and receive the service needed.

Lu
Review №47

My husband and I had a very pleasant experience, the representative at the optical her name was Jasmine she was very informative and knowledgeable and very nice. And she is a good asset for the company! They should have more employees like her!

Ja
Review №48

Love this place. The only place I’ll go. Everyone is very nice, and Dr. Esperon really cares about you and goes in depth explaining everything. Wouldn’t want to go anywhere else.

Ro
Review №49

The staff was great, the process was smooth and my overall experience was A1. Definitely recommend them. They do have covid measures in place to help us feel safe and I appreciate that

Da
Review №50

I was seen here in September and had a negative experience. My hopes extremely high because of the amazing reviews, but I was very disappointed. I had the unfortunate luck to meet Vladimir, the optician there. I had a few issues with my glasses and Vladimir repeatedly stated that my issues were purely “mental,” and that I needed to get that fixed/checked out. He was extremely condescending and attempted to belittle me many times. While he claimed no other place would redo my annual check up, I called my insurance and sorted everything out. Vladimir displayed absolutely disgusting behavior and no one should be treated the way I was.Also- when I tried to get my money back, the front desk staff claimed I had never paid anything out of pocket. Fortunately, I had all my receipts.

Od
Review №51

The staff was very helpful.

Na
Review №52

Ive been going to Focus Eye Care for many many years Dr. Esperon and his staff are amazing 🤩

Do
Review №53

Great job good customer service will recommend to friends

Jo
Review №54

Very nice looking store. The person who helped me, Jasmine, was terrific!

De
Review №55

She was wonderful professional i will be back for my eye check up .

Ig
Review №56

I travel to see Dr. Matthew Esperon for over an hour each way. It worth every minute of my travel time. Excellent service, accommodating, highly recommend.

Wi
Review №57

From the first phone call to set up my appointment, to leaving, the whole experience was extremely professional. First, the place us GORGEOUS. The women at the reception area were courteous. The Dr. And the entire staff were pleasant. This isnt your typical optometrist appointment, you leave more educated and completely satisfied. Vlad, picked out an amazing pair of Eyewear and explained the whole process of building out my glasses. I cannot wait to pick them up. Thank you so much!

Pa
Review №58

This has been my primary eye care center for years. The staff is professional and they have the most up to date equipment. The in house eyeglass boutique is really nice (albeit pricey for the name brands). I would recommend Focus Eye Care to everyone.

Ad
Review №59

From the moment the elevator door opens, the 5 star service begins! My family and I have been coming to see Dr E for a decade now and with each visit not only has our eyesight stayed focused, so has the service. Everyone at Focus is not only professional, they are efficient and most of all thorough! No matter what season you schedule your appointment there is always a great selection of frames to choose from to fit even the most trendiest person. Thank you Focus Eye Care for always delivering such a wonderful experience!

Da
Review №60

Clean state of the art facility. Courteus and with utmost professionalism. I would highly recommend. Dr. Esperon provides the best care when it comes to your vision. Strict Covid guidelines.

Am
Review №61

While I had a good experience with the eye doctor himself, the wait was ridiculous! I had a 415pm appointment for just a normal eye exam to get a new glasses/contact prescription and I was there until 7pm.

La
Review №62

The office is clean a adequately equipped to minimize contact between patients as well as between patients and office staff / providers.Highly recommend!

Jo
Review №63

Great job by Focus Eye Care today . I was sitting in front of the doctor within 2 hours of calling for a most irritating eye issue . Thank you Focus.

Fr
Review №64

Vlad at Focus Eye Health is the best you’ll ever find!! I have been a loyal customer for years because he is so knowledgeable, courteous, and professional! I would highly recommend you get your glasses from him!!!Thanks for everything, Vlad!!

An
Review №65

Great place, very clean, great selection of glasses. Highly recommended.

Ke
Review №66

Felt very safe and clean especially with Covid Protocols. Staff was professional, helpful and patience. Great facility. Would recommend it to everyone.

qu
Review №67

My experience today went well. Even though we are in a pandemic due to covid-19 the office team took all measures to keep us safe and make sure everything was clean. This was also done in a timely manner where I did not have to wait a long period of time to be seen. The office has also made the necessary changes so the staff remain safe and healthy. I would recommend Focus eye to anyone Dr Esperon is so compassionate and thorough and its expressed throughout your visit and exam.

Al
Review №68

Excellent service Dr. Esperon is truly the best doctor. Highly recommend.

Jo
Review №69

Made appointment as a new client and received multiple texts to confirm which was all good and well. Day of appoint received a text to fill out COVID survey. Showed up for appoint 10 minutes early and texted the phone number to confirm that I was outside waiting to be called15 minutes go by, then 30, 45 - heard nothing. Call in to front desk, asked to please hold, so I did. Didn’t expect that to be yet another 20 minutes. Text again stating I was outside with NO reply. LEFT after two hours of waiting.Funny then get a survey questionnaire asking how my visit was.Burned a 1/2 day vacation to sit in car.Will be finding another office.

Jo
Review №70

Would not extend my contacts prescription without coming into their office in the midst of the pandemic. I expressed not being comfortable coming in with my whole family at the moment but they said there was nothing they can do. Despite NJ law allowing for up to 2 years expiration and other eye doctors extending prescriptions remotely.

To
Review №71

Everyone is very nice and pleasant and I would say Dr.Esperon is very nice.

Ka
Review №72

I have been coming to focus eye care for years. Their staff is always very professional and helpful. The office is very orderly and clean with free coffee while you wait. Their selection of glasses is great. I also like the fact that they are very thorough with their exams. I was impressed with their tests for glaucoma. Dr. Esperon is a great doctor.

Ra
Review №73

Everyone was really nice and professional. I loved how the eye doctor, Dr. Joni FeldBaum-Smith, explained every step of the process and how patient she was in answering my questions. They also had great COVID regulations in place as well. Although we had to wait in the parking lot until we were called up, the wait wasnt long at all, it barely felt like 5 minutes. Though, this could be because there werent a lot of people on the day I went. An added bonus is how gorgeous the entire office looked. Overall, I had a very positive experience, and I will definitely be going back there for my next eye check up. If youre looking for a new O.D. I highly recommend this place, and Dr. Joni FeldBaum-Smith in particular.______________________________________________________The doctors might be great but their glasses store is horrible. I bought a new pair of glasses from them and the lenses fell out after a couple of weeks. Since we had a warranty on them my dad went to get them fixed and instead of doing it for free as the warranty guarantees they tried charging us hundreds of dollars for fixing it. When my dad told them that theres warranty for it and he shouldnt be charged, they said the lenses fell out because of the use of chemicals and therefore didnt fall under the warranty. But the only chemical I used was the fog remover, to prevent glasses from fogging up, that I purchased at their store. So they were essentially selling products that werent safe for the glasses they were selling. Finally they agreed to not charge but then proceeded to say that if my glasses broke again before the warranty ended they would charge us. Honestly, I really liked this place before I experienced such disgusting service. So while I recommend going for the doctors dont buy anything at their glasses store. Go to another place to purchase glasses, a place that wont try to cheat you.

Ma
Review №74

The doctor was great as well as the staff. They answered all my questions with a nice attitude. The glasses were very affordable since they give you a discount. Very happy with my visit to Focus Eye Care. Thank you all so much.

Ma
Review №75

All around fantastic experience coming here! Very short wait time for my appointment, and my glasses were ready in two days. Amazing selection of frames to choose from as well. Since I also wear contacts, I was able to find the most comfortable ones at a reasonable price.

Mu
Review №76

I would definitely recommend my friends to Focus Eye Care. Best service

Me
Review №77

Ive been going to Focus Eye Care for years. Service is professional and I have been well treated with minimum wait. Everyone is friendly and Vlad is extremely helpful when it comes to picking out frames and getting them back to you quickly. The whole office operates like a well oiled machine.

In
Review №78

Very professional and very nice staff. Dr Esperon was very nice doctor willing to answer all your questions. Such a great experience!

Yi
Review №79

My girls and I have been coming to Focus Eye Care for years. Dr. Esperon is very knowledgeable. He explained everything with detail and clarity. He also has no problem answering any questions we may have. The staff is just as amazing. Extremely amicable and always going the extra mile to accommodate. Hands down THE BEST service our eyes can get.

Pa
Review №80

This Is my second time going to Focus Eye and like I was expecting everyone was amazing! The staff is very friendly and accommodating!! The office is immaculate, COVID ready, and AC ready lol. The doc was polite and thorough as always!! Will refer anyone I know!!

ja
Review №81

Went out my way to make it on time to my 6:30pm appointment to only be waiting in the hallway while the Dr is having social conversation with his patients. After 1hr and 15 minutes I decided to leave. If a practice can’t value my time than I won’t value their practice. This “emergency room” wait time is unacceptable.

To
Review №82

Everyone is knowledgeable and very courteous. Dr Esperon gives a thorough examination and explains everything as he goes along.. would not go anywhere else

An
Review №83

Our 1st time going there. They were able to accommodate me right away. I called and was seen the same day. Everyone was very nice. The doctor was very thorough.

Ma
Review №84

I lost my glasses, i was able to get an appointment, eye exam and my new glasses will be here in a week. Thank you Samantha for helping me pick some jazzy frames.Thank you Focus Eye Care 😁

Ch
Review №85

Wonderful appointment. Friendly staff. Clean and safe environment.

Ev
Review №86

Ivory and Sam were so helpful in picking out my frames. They spent almost an hour helping me decide among all the wonderful choices of frames they had.The name brand frames were reasonably priced. I loved the selection. I couldn’t decide. I wear frames everyday, all day and they had wearer friendly name brands that I loved. Not just over the top brands that most franchises carry.I had a very positive experience here because I feel it’s not a franchise where you don’t get personal attention. They make time for you. Thank you Focus Eye. I’ll be back soon.

Ma
Review №87

My eyeglasses took over 2 mos before I got it. I understand that covid situation, but the mere fact that they broke my original was unacceptable. My expensive frame was damaged and replaced by a frame quite similar but not exactly the same and it’s cheaper. Vland was courteous enough to offer another lense that is progressive to replace the single vision that I had in my other new frame that I bought from them, just to compensate the long waiting time. My new lense was sent back to the lab together with my old frame because they couldn’t figure out how they can fit my cat eye frame. I’m not satisfied with the replacement coz I love my old frame. That cost me more money because they broke my expensive frame that I love most. But I just walked away and will never come back to this clinic.

Di
Review №88

The staff is absolutely lovely!!!

Sa
Review №89

Amazing Dr., amazing nice friendly staff, great selection of glasses and other services, they are understanding and listening to you.

Ne
Review №90

Very professional, busy, yet friendly staff that makes you feel comfortable. Almost like family. Dr. E. takes his time with you and addresses all your concerns. Overall I’m very happy with their services.

Al
Review №91

The staff was very pleasant and the Dr was very thorough! They also had hand sanitizer everywhere and everybody had masks on. They kept the patients separated.. I was very comfortable.

Fr
Review №92

The staff is very professional.. and patient. The doctor was very informative on my situation and made suggestions thats best for my needs. I will return

ma
Review №93

I been coming here for the past 5 years. The staff is always willing to help and the doctors are great! They will explain step by step and answer all your questions! Very professional office!

Vi
Review №94

Dr Esperon and staff are terrific. Perfect mix if friendly and professional. Felt very safe at today’s visit.

Mi
Review №95

I brought my 14 year old son who has been struggling with trying to wear contact lenses for two years. The doctor and staff were incredibly professional, patient, helpful, friendly and pleasant. I highly recommend!

Ma
Review №96

I was in and out very quickly. Several precautions were taken in regards to COVID-19 which was very appreciated and made me feel comfortable being there.

So
Review №97

Excellent service from Dr. Esperon and his staff. Thank you for speeding my prescription glasses order, it took less than 24 hours. I have been going to Focus Eye Care for eight years.

Ki
Review №98

Bad from the start...i was asked to choose my toddlers glasses from the older kids frames, and not guided at all, even though the store was empty. My son is two which I mentioned several times, luckily I remembered the specialist told me to ask for miraflex glasses... Ok...then we chose a pair clearly marked $139. My insurance covers up to $130, so I thought Id pay $9, plus my $25 copay. Low and behold, the lady tells me that the price of the glasses went up to $180 ( a whopping $50 more?!) I asked why such a huge increase, she said they simply marked up all of the glasses in the store. I found it very odd that she conveniently marked up my glasses $50 as soon as she saw that my insurance covered $130. I bought the glasses anyway as I didnt want to risk bringing my child to multiple places with coronavirus still going around, but we probably wont be returning next year when my kid needs new glasses.Edit: the owner was very responsive to my concerns and helped us choose the right frame. Changing review to 5 star for excellent response. He definitely cares about his patients and business. Hopefully hes retrained his staff.

Me
Review №99

Worst service spent time coming in early to pick out my glasses and asked my benefits after my appointment and finally picking out a pair of glasses some other representative in glasses is telling a whole diff set of benefits and turned out they had someone else’s profile in my account. Wasted my time coming in for a pair of glasses and having to pay my babysitter extra. Never coming back.

Ja
Review №100

Great location with modern tech equipment, and a helpful staff.

Information
60 Photos
100 Comments
4.6 Rating
  • Address:302 Union St 2nd Floor, Hackensack, NJ 07601, United States
  • Site:https://focuseyehealth.com/?utm_source=google&utm_medium=Google_website
  • Phone:+1 201-646-9090
Categories
  • Optometrist
  • Optician
  • Eye care center
  • Sunglasses store
  • Contact lenses supplier
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–1PM
  • Wednesday:Closed
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:8AM–5PM
  • Sunday:10AM–7PM
From the business
  • Identifies as veteran-led:Yes
Health & safety
  • Appointment required:Yes
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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