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AAMCO Transmissions & Total Car Care
254 River St, Hackensack, NJ 07601, United States
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AAMCO Transmissions & Total Car Care
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Am
Review №1

I stopped here to get maintenance done a few times. The staff was very professional and friendly. They were also very thorough performing the work and also pointed out some other minor things that Ill have done at a later time.

Fr
Review №2

Competent and honest. So glad I brought my car there for service.Fredi

mi
Review №3

This place will put your faith back in humanity! Natalie & her team went over and beyond in ensuring my family was safe when we were traveling in NY from VA. They treated me like family, I’m soo thankful we’re back home safe with the kids. I’m in awe in their level of professionalism and kindness

Ph
Review №4

I was greeted immediately upon entering the establishment, and taken care of right away. There was work being done on another car, but my car was taken In as well. Everyone was very professional, and work was done fast. Drove my car out shortly after in better condition than before. Of course I was told that I have to change my oil regularly because it was in bad condition. I will need to follow up on that advice. Excellent place, workers were all very professional, friendly and nice...great place to go!!!

Ph
Review №5

This is the place for transmission and other car repair servicing! My low-mileage VW GTI needed a new transmission. No other service provider wanted to work on a VW. These guys did not hesitate because they work on all makes of cars. After reviewing repair options, we decided to replace the transmission and repair the wheel bearings. The price was competitive and the warranty on the transmission was terrific. They have a highly trained professional mechanics and a very courteous front-end team. I recommend AAMCO Hackensack without reservation for any of your service needs.

C
Review №6

From good morning to goodbye it was nothing but good vibes. I didn’t feel hassled or haggled. They told me the issue, gave me a good price, didn’t try to sell me something I didn’t need or speak in jargon I couldn’t understand.. They were working with me the whole process. I do appreciated their service today and will go back when necessary.

Al
Review №7

They were so nice from the moment i walked through the door to the moment I left. I had a problem with my car door where it wouldn’t open from the outside. No problem they fixed it and within good timing! Gave me two pricing options to decide from which i liked since no other place has done that. 10/10 recommend this place as i will be going back for any other problems i may encounter with my car.

Sk
Review №8

Finding a place that can safely repair your car has new meanings in the time of Covid. Not only did they fix my tire problem in under 20 minutes, but they were so conscientious about keeping the surfaces of my car germ free that, as a former medic, I was thoroughly impressed. Ada was especially courteous, professional and kind. She stopped me from getting into my car and wiped down every surface that could have been in contact with the tech. Took off all the plastic and paper guards they used during the repair. She greeted everyone with a smile and made it feel like a pleasure to be there. Having a 1 year old daughter, I feel extra nervous about having a working vehicle, especially in the winter. Because of Ada, I wont be going anywhere else from now on but here.

Ol
Review №9

DO NOT GO HERE! I brought in my CR-V because I noticed the rpms were jumping around while my car was in park. They took it in the same day that I called which I thought was great, but called me back a few hours later stating they werent able to find anything wrong with my car. I left it like that because I needed my car to get to work and school but then a couple days later, my car started making some really bad noises under the hood in the morning so I called them again and brought the car in that same day. Apparently the first mechanic who took it out on a test ride didnt find anything wrong with my car. They had a second one do the same and finally he was able to hear the loud noises that my car was making. Apparently they changed the serpentine belt, and two other things on my car. I go and pick up my car two days later and I drive it around for a while. It sounds okay. Two days later my car starts making the same noises I went to get fixed. So im coming home from work, going down the highway and the noises get louder, until all of a sudden they stop. The battery light then turns on and Im suddenly afraid my cars battery is gonna die while Im on the highway. Luckily I made it all the way home and I pop open the hood to find that the serpentine belt completely came off. Now it made sense why the battery light came on. Now I have my car at the Honda dealership to fix, what was already supposedly fixed as well as hoping that the alternator wasnt also affected and in need of replacement. Do not go here unless you want a halfway done job that could result in more damages to your vehicle!

pe
Review №10

They are courteous, professional & quality all in one shop. I realky wish I could give them more than the 5 stars. The owner Hector and Heida extremely warm and caring ❤ from beginning to the end! They have put together a great team to talk to when they are not available. They will return calls even after closing which shows they care for customers needs!Yes highly recommend this shop!God bless their family and business!

Ar
Review №11

Jonathan was a great mechanic and he explained me every bit of the work performed. He changed my car break pads, rotors and calipers along with oil change and I’m very much pleasers with the overall service. I have been to this place many times before and I strongly recommend this. Thank you Jonathan and nate.

De
Review №12

Great staff with a reasonable price

Sa
Review №13

One of the cylinders in my car started misfiring due to a bad spark plug. I happened to be right by here so stopped in. Despite it being a busy Saturday they still squeezed me in and had the problem diagnosed, parts ordered, and cylinder fixed within a few hours and for a reasonable price.

Jo
Review №14

I brought my vehicle in for a transmission issue, from the very beginning the customer service was friendly and helpful. They took my car in and diagnosed it within a day and kept me posted on everything. They replaced my transmission and got my car back to me in no time. I will definitely recommend this shop to all my friends and family if they have any issues with their transmission or any automotive needs. Thanks to Hector, Heida and the staff for an amazing service!

Di
Review №15

Hector did a great job in accommodating me and they fixed my car lights fast. Coming back to do my tires.

Em
Review №16

I like taking my car here they are friendly and warm also they pointed out issues with my car and I like that

Él
Review №17

Expert, Professional, Fast & Affordable ServiceWe bought a Dodge Charger from Carvana. Right after the 7 day evaluation period, the check engine light came on with a code P3497. This AAMCO is an authorized CarvanaCare/SilverRock service provider. I had taken the car to a Dodge Dealer who failed to fix the problem. As soon as Juan saw the code, he told me, I know what this is! I can fix it. Look around the lot: you see those three Dodge HEMIs? I work on these cars all the time. In ONE DAY FLAT he opened up the engine, diagnosed two bad Selenoids and replaced them and the manifold gasket. I did a test drive of over 100 miles and the problem is fixed! Heida, pronounced Aydah, the manager is the most polite and professional and sweet person youll meet. You dont have to chase AAMCO: Heida called me to keep me informed. Plus their rates are highly competitive. I highly recommend this AAMCO.

Ni
Review №18

Great service, Nate and Natalie are awesome too deal with. It was a pleasure instead of a headache like most places.

Eu
Review №19

Great place great price great work on my 94 fleetwood Cadillac number one in my book.

Ni
Review №20

Awesome place. Honestly the moment I walked inside it felt like home. Thanks to Nate is Awesome dude

vL
Review №21

Brought my car in to check transmission problem. They took time to check out thoroughly everything about car before deciding what was problem. I was very impressed with their results.

N1
Review №22

Great place, surprisingly clean for a grease shop, we towed our 4Runner about a year ago and Robert went far and beyond my expectations, he explained every step necessary to get the car right and explained cost up front and warned us of possible delays do to undercarriage rust. If they found an issue that wasn’t a part of the original quote, he called and sent us an image of the issue. He then asked for authorization. An extensive job and a little pricey but reasonable, Robert made us feel at ease with the repairs. I promised him a review back then and I never got to do it. We have a different car now and we just visited last week and we are so disappointed to find out he’s no longer at this local. Seriously, best Manager interaction I have ever had at any establishment.

Jo
Review №23

They did a great job fixing my tie rods. Would recommend!

Te
Review №24

I took my car in to get a transmission fluid change and my oil was so dark that they advise me not to change the oil because it would make it worse. I respect management for their honesty instead of trying to charge me knowing it would’ve made my car even worse. Thank you Nate and Natalie!!!!

Ro
Review №25

I dont normally write reviews I go by word of mouth. Let me first say that the owners Hector and Aida both have great customer service skills. The problem is that one of their technicians has sticky fingers and stole something from my vehicle. I dropped my car off and explained the problem. When I called back for an update the information that I received made it seem as if my information was not passed correctly to the technician or he didnt really check the vehicle properly the first time because he was too busy going through my center console. When I finally received a quote I stopped by the shop to speak with the owner and discuss my options. Aida was very nice and although the quote did seem to be expensive I was likely going to have the work performed there. I paid the diagnostic fee and told her I needed to give it some thought. In actuality I was just going to park the car in my driveway until I had enough money to replace the transmission and bring it back. When I got in my vehicle I checked to make sure everything was in order and I noticed that something was missing. It was a pen flashlight that I specifically placed in the center console before leaving the vehicle. I know this because I always keep it in my cup holder and I placed it in the center console so it would not be out in the open and grow legs. I immediately went back in and spoke to the other owner Hector. I asked who the technician that worked on my car was and if I can speak to him. Conveniently, he had just left. I explained the situation to Hector and he both went back to my vehicle to check. He offered to pay for the missing item which was only about 20 bucks but the point is that it should not be missing. This is a major problem for me and as a result I will never do business with them. I was going to pay the $3,800 hundred for a new transmission but because someone there stole my $20 flashlight now they lose out on a customer. I still feel cheated as I paid a $57 service fee for there technician to steal my property. If you are considering this shop PLEASE DO NOT LEAVE ANY VALUABLES IN THE VEHICLE!Reply: Hector did give me $20 for the flashlight that was stolen but like I told him in person, I dont care about the $20. Someone there stole my property from my vehicle. I didnt want to write this review but I felt obligated to share my experience as I would have done if I received a positive experience. I understand you trying to save face for your business but someone there stole my property. Essentially what I paid for was for someone to help themselves to my property. Not to diagnose anything. I knew my transmission needed to be rebuilt. The technicians initial assessment was that I had too much trans fluid. I told you that my hose came off on the turnpike and the fluid spilled all over the engine bay. I told you it was slipping. What exactly did he do besides drive around and take something from my center console? If you would like to speak about this further you have my number. If you want to continue to go back and forth via google reviews I suggest you reconsider. If you want to remedy the situation then lets speak in person with the technician and any one else that you allowed into my vehicle.

Ja
Review №26

Just like the reviews said... They are courteous, professional & quality all in one shop. I wish I could give them more than the 5 stars . First, I drove from NY just to get an opinion on my 04’ Armada truck. After speaking with the boss/owner he told me that what I wanted to do was doable at his shop. I can’t forget the fact that I called late Friday afternoon and was given an 8:30AM appointment. I was there maybe a little over 1 hour but, it was well worth it, and I left there satisfied. I will be taking all three of my Nissan vehicles to this shop. I really felt they went above and beyond

An
Review №27

I have been to location several times. I went to get a tire checked and coolant added. They were honest enough to tell me that despite the coolant a/c was still not cold. There was no pressure/ trying to sell service etc. they also spent the time to tell me where the leak was coming from - and to take it to an expert tire place. I have also gotten motor mounts replaced and compressor replaced at this location. I was able to drop off car early and got the car back at the end of the day. I was told of price of parts before I agreed to have service done which is extremely important. I am definitely going back.

Em
Review №28

Fast and quick, transmission oil replacement and oil change. Great Customer Service.

S.
Review №29

Great honest service with very reasonable rate, highly recommended 👌

Wi
Review №30

It is a loving environment. They treated my as if was their own. They were professional and walked me through the entire process.

Ja
Review №31

Nice environment, and professional setting. Extremely happy with the service. I would definitely recommend.Thanks Heida 😊

Mi
Review №32

Hector is not only a professional businessman and Mechanic but very very caring and great guy! Very fair pricing and on real fast productivity time highly recommend for any aspects of your needs on your vehicle! God bless Him and His wife & America!!

On
Review №33

Excellent, Professional, Fast and Quality Service!

Ka
Review №34

Great Quality Work and Great Customer Service. Thanks Natalie and Nate for listening to my concerns and situation when I was just exploring the cost and my options. At the Toyota dealership they wanted to charge me 3x as much and take 3x as long! So I went to AAMCO after seeing these stellar reviews and because of the great service when I was just asking for a quote. This place is super transparent on the work that need to be done, educates you so you can make the right decision on your car. They will print out a quote for you to evaluate if you want to which makes it super clear. No hidden fees! I ordered new tires and they shipped it from Jersey City the same night to do the replacement. I was able to have my car totally inspected and tires replaced within 24 hours of discovering nails in 2 of them.

Ro
Review №35

This AAmco service center, is above and beyond great. Customer respect, advice given, listening and attention to detail is way above average. Highly recommended.

Je
Review №36

This visit on today was exquisite. I had a bit of a attitude because my vehicle was supposed to be done around 12pm ready for pick up but die to a late drop off of my car parts, I had to wait. Informed to come at around 5:30-6:00pm as per another phone call. I decided to leave my house at 4:07pm. I walked in and a woman whom i spoke within the phone earlier greeted me at the front desk and her comment immediately remind me of the phone call earlier and she turned my dissatisfaction into comfort. We chatted about our birth names had a few laughs and my visit just became a beautiful dose of joy. Thank you Heida I truly appreciated your customer service both on the phone and face to face. God bless you sis....

jo
Review №37

I’m taking back my original review.Don’t go to a place where you dont see what they where doin’.

Do
Review №38

I was recently in for transmission issues. Went in and had I complete within 1 week. And got an amazing price for great service. Would highly recommend. I go out my way to go to them and I always leave satisfied.

J
Review №39

This was my first time at this AAMCO location. I had initially scheduled an appointment online the night before. The following morning I received a call from the manager Robert about my appointment. I brought my vehicle in that afternoon. Because I am not from the area (I work in the area), it would have been difficult for me to just drop my car off. Heida (at the front desk), was very understanding of my situation and went above and beyond to get my car serviced. They were forthcoming and honest with what they felt the issue was and I was able to repair my car that day. This particular location it’s fairly new, with plenty of seating. There was bottled water for the customers, a flat screen TV, and air conditioning, They also have a pick up service for customers and are able to assist customers with receiving rental cars. Heida and staff was very personable and really wanted to get to know and help me. She even asked that I call back within a week to inform her if the issue has been resolved. I will definitely get my car serviced at this location again.

Ji
Review №40

Let me just share that not only do I service my vehicle here, but, I also take my wifes and daughters cars to be fixed and back on the road. My experience with Hector has been nothing short of phenomenal! He goes above and beyond in every aspect of customer service, works with you, is accommodating and most importantly, trustworthy! Hector and his team are what other similar businesses should strive to replicate!

Ja
Review №41

Ask for Nate. He and his team identified my problem and solved it quickly. It was pricey buy my car is running great. Definitely coming back if/when I have more transmission related issues.

An
Review №42

I was having trouble with a leak in my transmission cooler hose lines, and I was worried that my trans was damaged as a result. I am safe to say that I made the right choice in coming to this shop. The owner Hector was very friendly, and very professional, he took me into the back several times to show me what was going on with the vehicle, they were very upfront and honest, the cost was very reasonable, and exactly what he said it would be with no extra hidden fees, and he gave me a piece of mind about the health of my transmission.I am very satisfied with the service I received and I will most certainly be returning next time I have an issue that is outside of my control. Thank you!!!!

Fa
Review №43

Love the family environment. When you walk in you feel welcomed and giving an honest report. They answer all your questions and always give you their undivided attention.

Bi
Review №44

These guy are incredibly nice. Got stuck in jersey from Philly and got looked off by 4 different auto shops. My linkage cable had some issue and they all told me to try another shop or it would take days to fix. Aamco was the last shop the tow truck driver said he would take me too and they immediately help. They got my car up and running in less then an hour. Definitely appreciate them.

Iv
Review №45

Thank you for professional and fast work. All the best in future

Mi
Review №46

This place the staff are very professional and honest since I been going there for car services I have had no issues that they havent been able to solve and fix highly recommend!

ki
Review №47

The receptionist was nice and informative, the Mechanic showed me the problems and gave me a printout.

Th
Review №48

Hector and his staff were easy to work with, friendly and transparent about their pricing and labor. My 2002 Silverado Chevy Truck was returned to me in better shape than its ever been in. Thank you!

Al
Review №49

My experience there was phenomenal. The customer service, attention to details in regards to my needs and professionalism was beyond what I expected. Definitely recommend coming here.

Ra
Review №50

So helpful! They do not try to pull one over on you, very honest, nice and knowledgeable :)

Da
Review №51

Great Staff all around, especially Hector & his wife who treated me like family.Awesome Service. Highly recommend for all your car needs.

Ka
Review №52

Excellent service.!!Robert and his team helped me and kept me informed n everything from Day one and what service/repair he is doing on my car and explained every little details about the repairs, he was very open and honest about the charges and parts installing on my car ans warranty etc . I would highly recommend these guys for you next car service or repair. They treat you really well

Tr
Review №53

I was recommended by Firestone I had it towed to this place Amoco where I had an estimate left the car .I was told they did an diagnostic & codes, and set a price of$$$ . I paid upon picking up my car .Three days later same engine light appears I returned the car and was told they didn’t do codes and need to pay more money $$$. I’m writing this now because I only got my refund do to placing a comment how horrible this place really is I hope someone don’t go they this it’s NOT CORRECT ! I still have the letter you wrote and the text message Sad company!!

Ro
Review №54

Super clean waiting room. Hector and his wife went over and beyond to get my car running like new. I am definitely coming back!

Pe
Review №55

Very happy finally we found someone that knows what they are doing appreciate the discussion of what needs to get done

Lo
Review №56

Had both my cars serviced multiple times at this shop and always had a great experience. My cars have been repaired and serviced in a timely fashion.

Am
Review №57

Came in today for consultation. Hector was very helpful and took the time to review with me what is needed and even helped out in some minor fixes that I needed. Great customer service! Thanks again.

D'
Review №58

AAMCO at 254 river st is a shop you can trust! The manager there was super friendly, welcoming, and informative. The mechanics also were friendly and knowledgeable. Definitely a place you can go with confidence, for sure a one and done shop. Highly recommended!...

Da
Review №59

I had an easy quick and great experience at this particular store. Customer service was top notch! Car returned on time as promised!

Jo
Review №60

Got here my ac repaired were very satisfied. Later i thought i need brakes replaced and my choice was Aamco because i like how they do their job. Aamco of Hackensack checked my brakes and told that brakes are still good no need to replace it. I was very happy to hear that and I appreciate the honesty of Aamco personnel. Highly recommended!

An
Review №61

We like this place a lot, fast really good service and quality

Th
Review №62

Great service knowledgeable workers safe, clean

Cr
Review №63

The management and staff were both professional when I took my 2004 Trailblazer there for power steering issues in early Dec 2018. I explained that my vehicle needing fixing ASAP and he expedited my repair and had me driving the next day after replacing a few parts. I recommend this location not only for the speedy work they did but also for the professionalism they stood by!

mi
Review №64

Great shop fast and reliable. Even on Saturday they did the effort to program and give me the car

Ca
Review №65

Good place to go to very professional and friendly oriented people here. I would definitely recommend coming here again.

Ro
Review №66

This is the only place I trust with my car. If you go there, talk to Robert. He knows his stuff and will go above and beyond to help you. A+ customer service.

ca
Review №67

Great mechanics and fast. Good service..The only thing that worry is the price of the parts, really very high. After that no complaint..Mr Heredia or Hilario (mechanic) is very smart and excellent person...

Au
Review №68

Very clean and tidy place. Hector, a very polite, friendly, honest, careful and professional manager.

St
Review №69

I own a 2015 Ranger Rover Evoque and I needed to change my break pads and rooters. I took a chance on these guys and they did a magnificent job! Highly recommend this crew! They earned my business!

Th
Review №70

WOOOOW...Cant say enough great things about this location. Omar and Jennifer guided us thru the process of replacing the transmission on our 2012 FORD Explorer. Replacing transmissions are expensive and they offered companies that assisted in paying for the repair which we would not have been aware of without their guidance. They were less expensive than the other places we visited. The work on our vehicle was stellar. Our vehicle feels brand new. Whenever we have a question the staff at this location is always available. Thank God we found an honest repair shop that takes pride in their work and satisfying the customer. I HIGHLY recommend this location for auto repairs or transmission replacements.

ga
Review №71

My 2006 Toyota Tacoma has 200k on it, the check engine light has been on for 7 years. I have been to several shops who would get it off long enough for me to squeeze it through inspection for it only to come on again. Earlier this year Hackensack AAMCO fixed it the first time and it has not come on since.In addition the Toyota Dealership that is literally across the parking lot told me that there were too many codes and that they could spend all day trying to solve the problems and this would cost a lot of money. And they said I needed a new transmission.Hackensack AAMCO fixed this too!!!!!!! HONEST PEOPLE AT HACKENSACK AAMCO.

St
Review №72

I went to Hackensack Aamco for some car work since Aamco in Lyndhurst has closed. Nate was very helpful in getting my car ready for my car repairs and explained everything. Hector the owner was very friendly and offering anyone who need ride home so they didn’t have to hang around for their car. Danny was the mechanic that worked on my car and he was very good and very knowledgeable in answering all my questions. They do have payment plans. I was very pleased with the service I received. I recommend anyone to go.

DA
Review №73

I brought my old SUV in on this past Veterans Day to have a couple O2 Sensors replaced.While the mechanical was finishing the repair, he had mistakingly caused another part to break. They ordered the part on Tuesday, arrived Wednesday and was repaired free of charge.Since my suv was not available for use on Veterans Day, Hector, the owner, showed his honor to me as a 10 yr Navy Veteran, volunteered to drive me on some errands to enjoy my holiday.Aamco went above and beyond their duty resolve the problem their mechanic had caused.After all is said and done, this Aamco does fantastic work, promptly.Job well done guys!!

Ra
Review №74

The most helpful place ever and super clean! Friendly staff! Can not go wrong here!

Ra
Review №75

Robert is the BEST!Only deal with him. He’s fair.Best customer service.

Lo
Review №76

Great service. My vehicle is running like new. The staff was extremely courteous and helpful.

Jo
Review №77

Have been here 2 time and both times they said it would be ready same day and ended up being days later

Bo
Review №78

They do bad business

Ro
Review №79

Very good people working there!

Mo
Review №80

Excellent timely work and service.

A
Review №81

Quick and professional service

Br
Review №82

Thanks to AAMCO I got my my passenger window fixed within an hour and saved me 2000 dollar, when the dealership was trying to make me replace the whole door.

Le
Review №83

Great, professional, and very helpful

So
Review №84

Go to Danny when you have transmission problems.

co
Review №85

They are courteous and professional

Te
Review №86

Very courteous and professional.

QU
Review №87

Good service

Information
100 Photos
87 Comments
4.8 Rating
  • Address:254 River St, Hackensack, NJ 07601, United States
  • Site:https://aamcohackensack.com/?utm_source=G&utm_medium=local&utm_campaign=google-local
  • Phone:+1 201-781-8785
Categories
  • Transmission shop
  • Auto repair shop
  • Brake shop
  • Oil change service
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–4PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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