Always been good, but ordered online for pick up. Pick up notice never came. Cant contact the local store, so had to go into store and have them pull it. New system suppose to be more efficient. Someone forgot a step.

Typical best buy tactics. Advertise an item and price, then when you get to store either no product on hand or they find some excuse for not honoring sale price!3rd and last time for me!

I went in to Best Buy to make a purchase that I thought would be complicated….but thanks to Katie FIt was so easy! Her customer service skills are excellent. It’s a pleasure in today’s time to meet an employee who takes pride in her job. Keep up the good work Katie. You’ll go far.

Its a Best Buy, its a known quantity and in that it delivers.The people were nice, the checkout was fast.

Employee was. Wey helpful when I ourchase a tablet and laptop they just didnt have a lot in stock. But who does now a days.

Unprofessional, Employees here dont follow best buy policy, and They cancel your order if they feel like it. Whats the point in being a member when you dont receive any customer service? Waste of time and money! Shop somewhere else.

The young man helped me so quickly and effectionly that I was done and gone in under 15 minutes he wore glasses and was very professional. Thank you for my wonderful experience.

Overall the staff here are great. Except for some supervisors. If you buy any of the geek squad protection joke plans your wasting money the majority of the time. I recommend doing your homework on the actual manufacture warranty. Example you may ask...purchased s21 ultra 5g unlocked. Pay for both protection plans monthly. Phone quits just past return. Best buy informs me then its over 200 dollar fee to have replaced. Thank you best buy.

This store is clean and there are plenty of associates to assist you. Ryan assisted us and he was not only friendly, but knowledgeable as well! (That always helps 😁) We were looking for a newly released product, so we had to order, so well see if it arrives when stated.

Had a new stereo and speakers installed in my Jeep. FANTASTIC JOB! Highly recommend! Also highly recommend the total protection plan - its a great deal. Will definitely continue shopping here.

Shout out to Samuel! Amazing customer service as soon as I walked into the store. These small retail jobs dont seem important now but you are building a future with that attitude!

I used them because they had the best price for the items I needed.

Love the staff. Very well versed in all electronics. Excellent price and personal service.

Competitive prices. Helpful staff. Good stock and selection. They will order fir you if they dont have it.

Yeti mic is great. Super helpful employee.

Super helpful and friendly workers! Would definitely recommend going here.

I had to have my iPhone serviced with the Geek Squad, and Rory helped me. He made my day in more ways than one. Not only was he super sweet, he fixed my phone for me quickly, and he helped me buy the best Fire Stick for my needs. Such a great guy. :) :) :)

Nice employees! I even met drake in the electronics section!

Personnel very supportive and courteous. Cashier was very friendly. Great experience!

The beat service the guy at geeks squad was amazing

I ordered online and picked up at the store. Customer service is proficient and very pleasant.

Found a Computer Monitor andCord needed.Helpful Clerk andFriendly.

My experience here was very satisfying! The geek squad tech was very knowledgeable and helpful with get my phone back working. It was worth the drive and time. I would recommend Best Buy to everyone!! Thanks for the great customer service!!!!!

Review edit: We returned to the store and now I have a phone, and we got it with all the information I needed to make a purchase I feel good about. We were helped this time after a small time. I still wish they had a larger selection.A lot was out of stock and we never got any help after an hour near the phones, however the store was clean and who was on staff seemed friendly. Left without a new phone unfortunately.

I just went In and toured the Store to See what they had for U to Purchase. I was very Impressed with Everything except that the DVD Section was a very Small Area and it only contained 4K Movies and not Regular 1080P DVDs. They dont carry any more CDs at All. Very Disappointed in That.

I was able to purchase telephone cord that is hard to come by

I went to the Best Buy store on Route 49 in Gulfport. I knew from looking online I wanted to purchase a complete security system for my vehicle as well as a kicker for my audio system. When I arrived at the store I began to speak to the audio person and he wasnt quite sure about any of the things I was asking him about. He could not sell me anything that I wanted because she did not possess any knowledge and told me that. I asked him if there was someone else in the store that could help me purchase a alarm system and subwoofer for my vehicle? He said no, the installer is out on vacation for another week and I asked if they only had one installer and he said no they had a second one but he is not as experienced. I said thank you very much. This was a waste of my time. When I was leaving the store, I asked the gentleman standing at the front door if he could assist me or find assistance. His name was Chad and claimed to be the general manager and told me that if I was not satisfied, for me to shop at another store. I thought I was very polite to him and told him I couldnt believe that he as a general manager was telling me to shop at another store. I told him I was shocked! Instead of assisting me to purchase what I needed to purchase in the store, he told me to go somewhere else to buy it. This store is inadequately staffed and the general manager Chad was having an attitude toward his store like I have never witnessed in my entire life. I will shop at another store for all of my future needs that I would have shopped at Best Buy for. Im sorry that Best Buy has this attitude but then again, it may just be Chad.

Need to organize movie section better and recent new movies on one side not scattered around

Brought a flat screen television! Good price, but service not that good. Took a while to even get someone to wait on us. Then he did not seem eager to help. They really need to inprove on providing excellent customer service!!

Come here for shutter release (they don’t have it)Battery rechargeable and charger for Nikon battery they do have non brand but expensive.A lot of items not shown (the name and the features only on display without an item)or ran out (only one that ashown for display).If I’m lucky enough I got the accessories that on clearance, cause if not they’re kinda pricy 😒.I learn something new every time I come here, like the drone and new Bluetooth picture printer..

Ordered a refrigerator on March 20th. Was supposed to be delivered today. Received text it was out for delivery. Would be here by 12:30. After waiting till 3pm and no delivery. We called. Put on hold forever. Then told there is no refrigerator. Its on backorder and will be here in August. What a joke!!

Took two long to pay for items but other than that it was okay

The geek squad now are Apple representatives so we dont have to drive to the opposite side of New Orleans for apple care.

Love the Geek Squad 🤓and the staff are knowledgeable and helpful.

Could be a little bit more friendly, all people should feel welcome, we all have money to spend.....

The gentleman at the front door pointed me in the right direction and answered my questions with a great attitude. Nice service

I worked with Ian to get a car stereo. He was very helpful and patient, and took care of me quickly. Pretty much everyone in the store is easy to deal with.

Great service. I was able to get in and out quickly and they loaded my purchase in the truck for me.

Fast in and out 15mins selected new Garmin 65

Very helpful staff! They were cleaning constantly to help stop the spread of viruses. They have what is called Personal Shoppers that come to your home and evaluates possible solutions.

Had issue getting associate to help me.

RYAN WAS SUPER. GREAT CUSTOMER SERVICE..THANKS

Good help from employees, but wouldnt sell me the floor model. No gaming computers available, but they wanted me to use the app and check to get notified. Went to Sams and bought an upgraded one purty fast.

Bought a car stereo on Sunday at Diberville Best Buy and had install appointment for today at Gulfport Best Buy. Arrived and they had no appointment scheduled. Their solution was to schedule for next Wednesday. Not acceptable, returned the stereo and will go elsewhere. Staff could careless.

Sorry I love best buy but I called them and they didnt answer. Was on hold for 40 mins while still on hold I drove all the way down there. Still waiting for them to pick up the phone. And wasnt able to get someone to talk to until I got there in person.

It 7 min til closing and I was unaware..... looking for a dorm refrigerator......a polite and respectful employee....helped me ......got me a cart and I was on my way .......on top of that everyone was wearing a mask......For everyones protection..... Easiest 7 minutes of shopping ever

Clean. Friendly, knowledgeable staff.

Sadly I decided to not make my purchases on this visit. I had forgotten to double check which memory my desktop uses before leaving home but thought that wouldnt be a problem as I had bought it at Best Buy. Instead I stood in the same area for 15 minutes and while a few employees came near me, not one asked if I needed any assistance. That includes the one who moved a rolling stair in front of the case with memory cards in it that I was looking at. In future I will probably make all of my electronics purchases online unless its an absolute emergency.

Geek squid no sure of programs and requirements

Fantastic!!! This is the best Best Buy as far as customer service and attentiveness!! Samantha was such a blessing in helping us with our decision on a new TV.

Limited availability of PC repair products. Should not have to use their in-store repair service for access to generic PC repair parts.

No one answers the phones. Called one dept. Waited 23 min. Called another going on 7 mins now. Its a bit ridiculous.

Very nice people picked up an instapot great price and a multi-function pressure cooker super price!!!Along with a Crock-Pot that is also an instapot it was $100 off compared to other locations and prices people there are nice and helpful great deals right now!Convenient location easy in and out much better than having to deal with Wally world!!!!

From the not so welcoming, rude welcome into the store, to the unpleasant look if dismissal upon departure, this store is obviously not committed to customer service. This lack luster experience will definitely aid in going out of my way to AVOID EVER VISITING this location again.

Typical Best Buy. Bought my Google Home here. Works well. Went back and bought two more.

Dont even bother trying to call them. An hour of calling and the bot indefinitely putting me on hold regardless of which department I tried. I gave up and found a different source for what we needed. Absolute trash customer service. A one star review is too good a rating for them.

Friendly service. Typical Best Buy prices, selection, etc.

Got great Help, advice, and service! Love my new phone and earbuds !

I went into the store looking for a new mobile phone plan, and I was welcomed by great service! My needs were met in a timely manner, and I found a great prepaid phone plan, phone, and buyer satisfaction. What really sold me before I walked through the door was the amazing service I had received at Best Buy in Gulfport, MS. Also let me mention the discount on certain phones for first time in store prepaid account activation.Go Best Buy (personalized shopping experience) . 10 out of 10.

We were helped in our buying decision by patient, knowledgeable employees who directed us to good choices - some not from their store.

They did not have the printer for rhe pricerange i was interested in.

My dads brand new $2000 computer broke within the first few days. He decided to be nice and use the warranty he paid for although I think he should have just returned it considering it wasn’t even a week old and well within the return window. Now they are saying it will take MONTHS to fix it. He uses this for work and now is struggling without having his brand new, very expensive laptop with him. This is honestly unacceptable. My father buy $1000-$2000 computers VERY regularly from here and is a loyal customer. You would think they would take care of their customers but I’m not sure if that’s happening here. Very upset and disappointed in the customer service we are receiving.

Seem alot of ti.es they dont even wanna help.they never have stock anymore. Not really a good best buy.

Only went because I had a 5dollar reward that I got yesterday and it expires today. There is never anyone around to help when I need them. The cashier was very pleasant and helpful.

Went here to get cooling fan for laptop in and out in a few minutes

Good service heir to that everything you want in the Electronic

The staff at the Best buy in Gulfport Mississippi was not only very helpful in meeting my needs but also very friendly and a pleasure to work with.

Low on stock. Everybody was friendly just nothing in stock.

I received the most exceptional customer service, believe it or not, from an employee who was leaving for the day. Thank you, miss for assisting me on your off time! You deserve a recognition of sorts for the care and attention you graciously showed me.

Very professional staff. Always a pleasure

Clean and friendly. Exactly what I expected.

Had what i needed and great staff.

I went in for a trackball. I checked online before I went to see if this store had the product I wanted. The website said they did. It was correct. It wasn’t difficult to find. I found it, bought it, and left. The employees were very attentive and friendly, as far as I interacted with them.

Horrible customer service. I went in ready to buy a dishwasher and the sales associate just walked off and never returned. She lost a really easy sale.

They are good, busy and hectic at times. Wish they stocked more appliances.

Order online for curbside pickup. Fast and easy. Great service with good prices.

Bought a Laptop. Great Customer Service

My sales person, Jeremy was great! Knowledgeable, good listener & a nice personality.

Did t have the phone I needed

The staff was very helpful and friendly. Great service. Enjoyed my shopping experience there.

Always have whati need.

Low price guarantee, matched a Walmart ad!

Was fast in and out as well as curbside was excellent. 0 wait time was in and out in less than 3 min.

Geek guy was kind, knowledgeable and kool.

Best Buy has stepped up their game. Always were knowledgeable and friendly, they have taken their CS to the next level!

Friendly staff and clean store. Great deals every time I walk in.

No stock available an no help finding what I needed.thank God for walmart

I used curbside pickup. The process was quick and simple. Once I put in the phone we had arrived, an employee--who was very nice--came out, checked my ID, and we got our product.

Average best buy

Jeremy was absolutely so helpful in helping make the decision to buy this Happy birthday to me!!😁Gulfport MS best buy is the Best!!

Staff always nice and knowledgeable

Jana helped me so much!!! I was trying to buy an iPhone 11 and it seemed Impossible everywhere I went. I made an appointment at Best Buy, where I met Jana, she helped me pick my phone, set everything up, was very helpful!!! Highly recommend asking for Jana if your Going to Best Buy!

Couldnt get the staff to help. They kept sending me to find different employees. Im not sure why because this has never happened to me in this store before this day.

Store was clean. Friendly people. Found what I was looking for. Very helpful

Ive only dealt with returns and one curbside pickup here so far, but everytime the customer service is great!

Jana was 2nd to none in helping us get a great refrigerator. She knew her stuff as to quality & dependability along w/ an attentive ear. She literally made this experience a breeze! Kudo’s to Jana, she is a huge asset to Best Buy!

Disappointed in their curb service. Nothing wrong with the people, just severely understaffed. I guess they dont cross train because there were sales floor people not doing anything while the one person doing curbside couldnt keep up.

Great service and customer support. They have changed the layout of the store but it was easy to understand once you looked around for a quick second

Grand daughter got great service

I cant say that the people who work at the store are not friendly and try to be helpful. They are... but I ordered a $350 dollar item from the app and was told I would have it delivered WITHIN 7 days to the store for pick up. Towards the end of the 7th day I called the store. Was just left on hold for an hour until I hung up and drove the 20 miles to the location to be told the package hadnt arrived but just wait for a notification. Well at 7 that night (when the stores all close) I was told via text that the package was delayed due to covid 🙄 (convenient excuse) and was just told they will try to get it to me in the next few days... How do you not know where the truck with my purchase is and around the time it will be there? We will try in the next few days is the only response I deserve? I could have went to Amazon for an excuse like that. At least they were honest and said it wouldnt arrive until the 25th if I ordered on the 16th. Instead I still have this wait and for a HIGHER price than Amazon and no explanation as to why.