Love the convenience of being able to pay your bill With the computers in the store.

Place was clean and not crowded associate toni was helpful curtious and funny 😂

Had an awesome experience at this location! Went in looking to get myself on my own phone plan as well as upgrade my phone. Carlo answered all of my questions & helped the process to be quick and easy! Would definitely recommend!! Carlo, if you see this, thanks again!!!

Went to pay my Fathers bill the automated machine made it fast and easy. Everyone was very friendly and upbeat.

They provide a good service to their customers

Great place nice people. I got what I need fast thank you 😊

Only employee for Verizon that knows his business.griffen, ga

Friendly service and very convenient paying bills.

The service representative was very civil and well spoken. We appreciated the quick service and didn’t feel rushed or pushed into up charges. Thank you miss for the amazing service.

This was by far the worst customer service i have experienced in probably 10 years. the staff alone is so rude, i have decided to return my phone and just go with any other company. they acted bothered that people were in the lobby close to store closing. they acted really bothered that we were in their store. i will not ever step foot in their again.

Love window shopping here

Answered everything we came in for. Didnt ask what was wrong with the phone before I wanted to buy another. I ended up trading up my phone because I had insurance on it.

Pretty much scammed me for 500 dollars

Cole the manager was awesome!

If I could leave negative stars I would! I was lied to numerous times and basically called a liar! We got 2 iPhone 12s and were told we would get a certain amount for each phone as a trade in amount. Supposedly the tablet timed out so they had to push our deal through over the phone with our current plan. We were told once you get the phones swapped over just bring them back up here. Once we brought the phones back we were told a totally different amount we would get on both trade in amounts. This has been 4 different times we have been lied to in one week at the store as well as corporate. At this point I would not recommend Verizon at all not this location or the company as a whole.

I swapped my wifes line and my line over to Verizon in December from separate carriers. There was a billing issue with my account which showed up in February. Verizons chat-assist group wasnt able to see it or fix it. Calling corporate was no help - long holds and them not being able to find a problem. I made an appointment at this store and in less than an hour, Stephen and Sue had the problem located and fixed - no trouble or fuss. I had never set foot in their store before, but they helped me with my problem like I was a long-time customer - and that goes a long way in my book. Id much rather give them my business next round rather than my local Verizon store or the website. You guys have earned a customer - many thanks for that!

Staff is unless with little to no knowledge of their actual job. Good luck!

I have never been fond of Verizon customer service, but I must say that my recent experience was great. With Covid-19 you had to stay in your car until they come and get you. It was a short wait, but once in it went smoothly. The gentleman was friendly, he made suggestions, we got the phone we needed and we were done.

The only reason I’m giving 1 star is because you can’t leave 0 stars. Went in there on 2-13-21 to buy 2 new iPhone 12 pro’s. We were sold the phones and told not to turn them on till we were ready to set them up. And that they were ready to go. When we got home 18 miles later and tried to activate them they would not work. Dustin at Verizon griffin had lied to us. We wound up going to an independently owned Verizon store and they did way more for us than the store that we bought them from.

I don’t usually use this store only because there are closer ones in Macon Ga. but they were the store that had the phone I needed. I walked in and out with the phone I bought online in 5 mins. Very fast service after I ordered the phone they emailed me within 2 hours saying it was ready. I never have received one email from the store in Macon saying my order was ready and never get this fast service. They had great customer service!!!

I called here and they were very helpful. I did not visit the store so I cant review it.

We were greeted properly and pleasantly. The young lady that solved our issue in a split second. Very pleasant atmosphere. Congrats Verizon on having a great staff.

A great little phone company that stands behind their products

Had to wait a hour to get my fone fixed n still not working right Im not happy at all with yall

The employees were very helpful.

Hate that you can only get help by appointment. Thats hard to do when your phone dies and thats your only internet access.

So I went here to purchase a new phone. I didnt want to pay installments, I wanted to purchase a phone. They gave me grief about it. Then didnt setup my service correctly, and gave me false information about the transfer of my phone from the old to the new. If I could give less than 1 star I would. No impressed and will never return.

Stayed on hold for over an hour with tech support, because my wifes iPhone X stopped taking a charge. This is the second time it has happened. We just replaced the battery 3 weeks ago. Brand new, from Apple, at their service store. No answer. I finally hung up. Very disappointed in Verizon. I guess its time to start looking for a new provider.

I think the mans name is Alan and he was very helpful and I appreciate his work he had done to help me ☺️

Great service

This place is ridiculous wont even swap info over from old phone to new ones. Spend all kinds of money for no help.

I have given this store 2 times to give good customer service and not got it actually they were rude and if I have not had service with them for so many years I would change companies and I might end up doing it all because of the horrible customer service

I was on the phone for 3 hours with Verizon repersenitives trying to solve a problem and they transfered me to someone new 20 times. I went into this store and Joseph got it fixed in 20 minutes. This man deserves a huge raise and his own verizon store.

Currently approaching 40 minutes of wait time sitting in car. Have seen one customer from car go in during that time. Office appears to be understaffed.

The customer service here is unrivaled. Top-notch representatives, very knowledgeable and straightforward. Either they can help you or the can point you to someone who can. I love the positive atmosphere and the genuine smiles. Ill be doing business here for a while.

Wow, had no problem selling me a very expressive phone and accessories, then left me standing there talking with an over the phone tech to transfer stuff from old phone to new phone. The over the phone tech kept asking for the in store rep who was now busy with next customer and was not happy to help. Took 2 hours and left me shaking I was so upset. The over the phone tech apologizing for the poor service. It will be a cold day in Hell before I go back.

You have to sign in before entering the store and it took us 45 minutes before we entered inside verizon store. Need a different way to handle this covid-19.

They cannot help with any issues at all that I have. And theres no shortage of issues I have between our account screen protectors anything and everything.

Job well 👍✔

Jackie and Jonathan were so pleasant! Jonathan helped me when my phone decided to completely stop working. He was honest, gave me suggestions to help save pictures I cant replace due to a loved one passing and did an outstanding job! He stayed at the store a little bit past 9pm to help me and was so patient. Jackie helped me a few days prior to this event and was so sweet. Im truly thankful for Jackie and Jonathan being at my local store. I hope their professionalism and kindness is rewarded!

Great Customer Service by Joshua M. No wait time.

The reason for the one star is for the dude that worked there was really cool with my baby boy!!!!!!!! But we showed up at Verizon when it was still daylight didnt leave till after dark was almost the last one out they locked us inside If you need to go to Verizon wireless you need to make sure that you have nothing else to do for the rest of the day because you will spend your whole day there then the price that they give you including everything taxes and all is always not the case they tell you they wont charge you for the activation fee but then they still charge you the activation fee these people are too much

Not good,been a account holder since 1997,I cannot wear a mask due to health conditions.therefore refused service to go in,which happens to be a $75,000 fine from the ADA.Verizon knows this and still violate our constitutional rights for political purposes.

Much improvement over the last management. The staff was very pleasant even though I was returning items and not purchasing anything that day, they where upbeat and happy to help me. After Last visit about a year ago I swore I would never go back. After todays experience I am willing to give them another try.

I am very pleased with this Verizon answered every question I had and explained and even calculated every detail for me. Seemed to have a lot of knowledge about their job. Loved it

Dustin is awesome with the patience of a saint.

Love the coverage but not the customer support or service. Allowed someone to commit fraud and then locked me out of my account and are billing me for something I did not get. And have sent it for collections now.

Very helpful and great customer service

They have great coverage, but they have lost sight with customer support and assistance. Why have a store with NO customer support, no assistance and employees who just want to sell, or consider it just a job. Lousy customer support !!! Seems like Verizon like all the others do not really care as long as the books show profit !!! So sad

It was great

The armed security gf guard at the front door really reminds you just where youre at but overall great customer service.

Friendly and very knowledgeable

Went in because the gigs kept running out. The rep switched me over to the new plan with ease and save me a good amount of money. I was about to switch to boost mobile

I bought my brand new iPhone from this store. Brandon helped me every step of the way. He made the process very easy!

Had issue with my bill the in store tech informed me to call customer service to resolve issues which was of course closed

NEVER GOT IN THE DOOR AFTER WAITING FOREVER!!!

I went to this store to look at upgrading from my Blackberry Bold to the iphone SE. I carry my phone in a certain pocket and no other smart phone up till now had a chance of fitting. I wanted to see if the Se would fit but it was locked to the display stand. I explained what I needed to know and asked if I could see if it would fit in my pocket. The lady said she couldnt undo the security device. I asked if there was another phone someplace in the back of the store that I could try and see if it would fit. Again she replied she could not remove the security device. I explained that I couldnt buy the phone without first seeing if it fit. She told me that it would fit. She didnt even know how big the pocket was. She then asked what phone I currently had, I showed her and she says oh it will fit. She didnt know and she didnt care. I left. Made me feel like looking at a different provider also.

The Verizon besides Ingles is the place to go.David makes sure your Entertained while you spend a Thousand Dollars on a IPhone 10X.... Really this Store is like going to Visit your Friends...They will make sure you are Happy and not Corporate you to Death..Give them a try and Be nice to all of them, They are really good people. Find Out Yourself.

Holly helped me get a new SIM card for my phone and before we were through talking she had the card in and the phone activation changed to my new phone. Very helpful!

Called to help a customer and spoke to the manager Derrick Parkey. He was NO help and had a very rude attitude and was not concerned with helping customer. Could inform me of all the reasons not to help but never would help. Thanks for nothing hope all customers drive down road a few more miles to get REAL customer service!!

Ive been on a Verizon prepay plan for years. I buy my phones used from eBay or Amazon, so the only reason I go into this store is when/if I need a new new sim card. (I could just order a sim card online, but then I would have to pay shipping and wait for delivery.) I usually get them to activate the device too, since Im already there. I admit, there is always a long wait (at least 30 minutes), even if they arent busy. I just sit down and read a book while I wait. The staff have always been friendly. Ive never had a problem activating a phone at this location. I did notice that if you are on prepay, they dont ask if you need additional help setting up the phone or transferring settings, but I dont want them to help me with that anyways. They dont pressure you to buy any accessories or upgrades if you are on prepay. I feel like they just want to get me activated and out the door without being rude. That works for me; I dont want to be there in the first place ;p

I feel like you guys will tell people anything to make a dollar.

Great

Provided us an iPhone 8 when we paid for an iPhone 7 and rather than fixing our mistake tried to charge us for the 8! Don’t waste your time, go somewhere where people know what they’re doing.

Love this store. Great service!

Came in to pick up my online order from the night before. At 3:30 pm it still wasnt ready. Came back when it was, got checked in. No one smiled, they walked away from me while I was talking, then I was told if I wanted to do anything but pick up my order, you know like activate the new phones, I had to get back in line.

Dirty filthy liars. They will tell you anything to sell a phone. They tell you a phone screen is covered by manufacturer warranty, then it isnt. Its half the cost of new phone because you cant add warranty now since they lied and said it would be covered. Dont buy from them!

Griffin store has been stripped of most products available in this store.A couple of the managers are ok but some are not friendly to a Handicap V.A Widow they are rude 😒 😤 😑 😔 🙄 😪.

Ive calmed down and this is the nice version... Similar to others experience. I stopped in on a not-too-busy weekend morning to see if the store sold the Arlo Go camera (since its on the Verizonwireless website) and was COMPLETELY IGNORED. The store wasnt very busy and there were initially two employees behind the counter. During the time I was there, others came out from the back room (I counted 5 in uniform shirts) and two of them assisted others. So far, no big deal. I stood about 5 feet back from the counter and hoping I could simply ask the quick question do you have the Arlo Go in the store? If no, Id have left. If yes, Id have waited my turn for a sales rep.Instead, I just stood there (awkwardly facing the counter) for like 5-10 minutes and NOBODY even made eye contact to say, sir, well be with you in a moment. An ignored customer is a disrespected customer and thats never good. It was Saturday morning and rather than being in business attire, I was in jeans/golf shirt/golf hat and must have looked like just some middle-aged white guy who apparently had an ignore me sign on my back.I may be too polite to interrupt someone whos helping another customer to ask my 5 second question, but that doesnt mean I dont care about how Im treated. Terrible customer service Griffin Verizon! From reading others comments, it sounds like it wasnt an anomaly. Somebody who cares (assuming they exist) needs to have a come-to-Jesus with the store manager. This is a leadership problem, not an employee problem. Never again... Ill go to Peachtree City or elsewhere, but not this store.

Very busy but they were helpful

No product

Helpful and courteous.

I came to the Tanger Outlet for some shopping since my birthday is Saturday. I googled the closest verizon store so I can upgrade to the newest iPhone. I walked to the guy at the desk and asked if there was a sign in tablet and he said NO. A few minutes later a guy came in from sweeping the outside premises (found out later he is the manager) and asked if I had signed in and I told him that the guy just told me that there wasn’t a sign in system. (I should have left then) He then proceeds to tell me that I was next anyway. I waited about 20 minutes before I was assisted. I explained to the salesman (Josh) that I wanted to upgrade my line and my Husband’s line. He pulled up my account, asked to see my ID and asked me to verify my account password, which I did. He says that my husbands samsung has an equipment balance of $280 which I advised I would go ahead and pay so he can upgrade early. Josh then went to the back and placed a Fraud alert on my account. He came out about 15 minutes later with a toll feee number written on a sticky note and said that there has been too much activity on my account and I need to call that number to straighten it out, which I did. The manager Mario comes to me while I’m on the phone with the fraud dept and says it will take 48 hours before your account unlocks. I tried logging in to my Verizon mobile app and I can’t access it. Now I’ve had my Verizon account since 2007 and have never experienced anything like this.As I was getting ready to leave I asked the store manager Mario for his business card and he said he doesn’t have one. I asked for the salesman Josh’s businesses card and Mario said he doesn’t have one either. He said that there was nothing he could do about my account and he suggests that I go to the store I normally go to for assistance.All in all the people at this location are not there to help and I would not recommend anyone to visit that location!

This Verizon store has come a long way in improving in-store customer service. My daughter and I visited this business on the day after Christmas because my phone had stopped working. The store was so crowded that we felt certain our wait would be long. Instead, Roscoe (a Verizon rep) took care of our concerns and had us on our way withing 20 minutes. The personnel were pleasant, professional, and quick to serve the customers. We were very impressed@Congratulations to management and staff for a job well done.Susan Kierbow & Abby Newton

Great customer service thanks

Nothing but liars in that store. They told me changing my plan would lower my bill 20.00 a month and give me more data. My bill went from 250.00 a month to 800.00 I took my new phone back 2 days after buying it due to issues. Told them I didnt like the phone wanted to get a different one. They said we have to try a few things first if it still has problems well exchange it. I explained Im a trucker and could not get into stores that easy if the issues continued and it may not be possible to get into another store. They said that was their policy. They didnt fix the phones problem. Of course by the time I could get back in I was past the 15 day exchange. Theyre policy was send me another phone. I told them no. I paid for a new phone not a refurbished phone. They assured me it would be a new phone. Well the phone came in today. What did the box say? Like new refurbished phone. Im on the phone with Verizon now. If they dont get it straightened out this store will be personally responsible for losing a 15 yr loyal customer. One thing I hate is a liar.

Informative and friendly. I was able to get the information I needed without any pressure to buy, and I appreciate that.

Employees need further more technical training. They mostly rely on app related assistance and when technical problems arise the employees are almost as clueless as the customers.

Great service!

On a scale from 1-10 I give them a 10

I went in once to try to resolve data issues on my phone, my older phone wouldnt receive any data. A helpful guy tried to troubleshoot for like 1.5 hrs and he was great - trying very hard to help. But that experience with his attempts and advice was quickly upended by this unhelpful lady that was more interested in gossiping with her work friends than helping any customers. I was forced to get a new phone because the service went out completely a few weeks after the data stopped working. I explained to her that my old phone doesnt work AT ALL and needed help to activate the new phone that was shipped to me. She told me to hold on then said she just text me a reset code for My Verizon so I could log on and activate it. I have no data OR service how the heck do you expect me to receive a text, call to verify, or log into My Verizon? Then she proceeded to ask me the last 4 of every other person listed on the account and kept trying to restart and activate the phone which I had already done and now the new phone was basically locked. She told me to call up the other people and get them double check their ssa card and give it to me a 2nd time which I kept pointing that they had already given me and I had written down (and again, with what phone?!). Like lady, I just need help activating my phone, I have my ID and phone number and both phones registered to me and were all admins on the account and you cant help or understand the issue. Instead I had to go back home and spend 4hrs on wifi with the dead phone - Facebook calling the other 2 on the account to get them to call customer service to help me activate. Headache and a half.

They are my cell phone carrier and I love it

They were very helpful and quick to address my needs

Love Toni Fletcher up there if you ever need help go see her great at her job and very friendly.

Thanks for all ur help

I really like Verizon, The service works almost every where, Ive been keep up the good work

Wait time here is horrible... I am waiting now to return a recalled Note 7, d told the about time would be 30 minutes, now Im being told the wait time will be 15-20 minutes longer. No excuse for not having dedicated people to swap these phones or in an expedited manner. After 70 minutes and still no help I ended up leaving. First Verizon badgers me to return the phone due to recall, then they arent staffed properly to handle the people returning their phones. Im a dissatisfied customer... I would give zero start if I could and Im contacting the Better Business Bureau

Good people and need more like them

Right hand does nt know left is doing.

Verizon, instead of letting us fix a problem THEY made, theyre charging us more. worst worst worst decision, DO NOT come here. if THEY make a mistake, they make YOU pay for it.

I went the this Verizon on Saturday because I was having issues with my Apple Watch that I just purchase. My watch wouldn’t hold a battery charge & it couldn’t connect to it cellular network. After explaing that to them, they asked me if I tried resting my watch. I said no. Well the lady who reset my watch not only messed up my watch even more he processes to tell me my phone was out of date that I needed to up grade my phone. I said you’re telling me an iPhone 8 Plus is “too out of date” your kidding me right? Proceeds to tell me that its my phone not my watch. I asked for my watch back & said if they would replace it since she messed it up even MORE! Now it won’t connect to my phone, it won’t stay charged, and it still won’t connect to the cellular next work 😑 she told me no. Sorry. I paid for 300$ watch that now doesn’t work & ive has LESS than a month & pay insurance on the watch & why won’t replace it! She gave me my watch back & told me to have a nice day & ignored me like I wasn’t even there. I tried talking to another employee there & she also told me there was nothing they would do about it. Its my phone. That store was a joke & VERY rude to meI went to another version store near the Ingles in Griffin. I walked in with tears rolling down my eyes because I just spend good money on this watch that DOESNT work now. Brandon (the one who was helping me) clearly looked at the watch & saw it wasn’t working or doing anything. He did everything in his power to make sure I was happy. He spent 3 and a half hours in the phone with Verizon customer service & Apple for them to replace my watch. If you go to ANY Verizon store go to the one near Ingles in Griffin. They will definitely go out there way to help you and to make sure you’re happy

The worst verizon store ive been too!!! Customer service is horrible, all the employees hide in the back room and are rude. And the wait to be helped is ridiculous. I would not recommend this store to anyone! If i could i would not even give a star!

The #WORST VERIZON WIRELESS STORE IN THE U.S! THE PPL DO NOT KNOW HOW TO DO ANYTHING! U GET LOCKED N2 CONTRACT, LOOSE ALL REBATES, ETC..NO-ONE CAN NOR WILL HELP U AT ALL! IF YOU GET THE WRONG PHONE R BAD PHONE BEWARE, WHEN U TAKE IT BACK. EVEN SAME DAY, U GET A REFURBISHED PHONE & STILL PAY FULL PRICE FOR NEW 1!

The people inside the store dont care about you, they only want the commission. They will get the commission and after that, the careis over at that point.

Glass broke on my moms phone, carried in to this store beside ihop to purchase a new one and have it installed (purchased original at this store). They turned us away, said they dont install them on used phones, even though the phone was only a month old. Carried the phone to my moms verizon store in eufaula ala. They installed without hesitation. Will think twice before i spend over $2k at this store again!

Best Verizon store Ive been in .Moved to griffin from ptc (worst store ever one on 74)so pleasantly surprised customer service was excellent even on a Sat.Great job

Brand new Verizon customer (left sprint after YEARS of service). Upon turning in my old phone, the employee removes my otterbox, and never handed it back to me. After getting home I remembered I did not have the old otterbox to the other phone. When the store opened the next morning I called and explained the situation, only to be told that my otterbox was thrown away. I asked if they would be replacing it, just to get a run around (he said-she said) to finally be offered only 1/2 off something in their store. The mgr even said he saw MY case laying on their counter and didnt bother to hand it to me, or bring it to my attention. I was inside the store twice and he never once brought anything to my attention. After calling Verizon, talking to 2 people, long holds etc.... I am now getting my case replaced 100% free to me. I WILL NEVER enter this location again. Why not handle something like this inside the store? Choose a new job solution mgr!!

Great people. Only one person acted like she didnt want to wait on me, but she was nice.

They where very helpful

They do not take ur personal information serious, they also jack ur bill up to where u cant afford it and their rude.