We have purchased an in-ground pool, hot tub and gas logs from Buck Stove. We have also purchased all of our pool supplies. We have been very pleased with the quality of the products and the service after the sale. The sales staff has always been professional, knowledgeable and friendly. This business the real deal..
Awesome experience with Jason. Very knowledgeable and explained things in a way I understood.
I have relied on Buck Stove for 20 plus years. Both Pools and Patio supplies. Always dependable, knowledgeable and well inventoried.
We inquired about our gas logs and were given very helpful information as to things we should try to get better results.
Very friendly but way overpriced. I sent my husband for coping strips for an inground pool. I called Kirks and they $.50 a piece. My husband through I told him to go to this store. They charged us $2.00 a piece. It would have been less expensive on Amazon. I guess we helped a local business but I will help the less expensive one next time.
I ordered the wooden handles for my buck 28000 stove prompt service arrived right on time a little expensive but well worth it thank you very much Dave
I ordered a part and they called to verify address and advised me of shipping date which was very prompt
They products are very good and are priced very reasonable. On top of that, they were shipped very quickly & customer service was excellent. Will definitely use them for all of my Buck Stove needs!!
Order filled accurately and promptly
Guy working was straight up an polite worth checking them out
Service rep very polite and knowledgeable. Was on time and kept me posted on his arrival time. Gave me some pointers and the proper maintenance of the spa.
Supplied specialty item. Received promptly with a courteous note. Seems like a very reliable and customer oriented company.
Pool liner - Took a long time to get, which wasnt their fault because of Covid. once the liner came in it was replaced very quickly!!!
Very informative and knowledgeable. Parts shipped in timely manner.Very pleased and would recommend to anyone needing parts/technical help with Buck Stove products
Always good service! Only sell me what I need at the time, usually well stocked.
Great service, wonderful company. Weve ordered parts for our Buck stove for the last 20 years. Wouldnt go anywhere else
Courteous service. Specific instructions for adding chemicals to pool.
Very helpful. Ordered my parts last winter. I will be placing another order for another stove. Great people and outstanding service. I recommend them to everyone.
Service provider was extremely helpful and knowledgeable. Also very polite. Definitely will call them again. Highly recommend this business.
I have a Buck Stove from the mid-80s that I love and had to replace the glass ceramic in the 2 Doors.After searching the internet I came across this company that had fair pricing and I place the order and 2 days later from the Carolinas to Ohio I received the glass.I would recommend this company for their honesty oh, and their promptness. .
Very helpful. I needed to rebuild my wood stove and when I called they helped me with everything I needed.
Great service and part was correct and worked great would definitely order parts for my buck stove from them again.
Purchased parts online for my buck stove
I have a wood stove that I could not find the parts for. After calling a few places and getting quotes ranging from 600 to 1200 I googled one more time and found this company. They had exactly what I needed and it didnt need to be fabricated (like the other companies told me ). I placed my order and it arrived in a timely manner and was exactly what I needed for my stove.
I was so happy that they still carried the thermostat and wiring harness for the blower on my very old wood stove. The parts were delivered in a timely fashion and the thermostat is working just fine.
The employees there are very friendly and helpful. I received my order in a timely manner. Thank you for a great experience.
We purchased a fireplace set up after deciding to convert our wood fireplace to gas. We dealt with Jimmy and it was great, seamless even. Would definitely recommend.
Asked advise and information. They were very helpful!
Great place awesome product selection
Excellent and professional service!
I went in needing a new hot tub filter. I didn’t have the filter and only could give them some various reference numbers.They were very helpful in determining what filter I needed.It’s being shipped and will arrive next week.Great service!
We had a great experience. We had to buy a new pump for our pool. They let us know what we needed. Made us feel like they Appreciate our busy. We will be back thank you for All your help
The customer service was phenomenal. We left feeling like family. I was very pleased with all store associates especially Jenna! I highly recommend Buck Stove, Pool and Spa. 5 stars even isnt enough. Thanks for the great service!!!
Awesome service, Ray was absolutely amazing and knowledgeable! Definitely recommend!
As a customer completely new to the maintenance of a hot tub and pool, Jason had me completely ready to care for these items in less than an hour. The free water testing is a wonderful service.
Great service and very professional!
Was very pleased with the contact by phone. I called hoping to find a transition stack for a buck insert to use as freestanding heater. Other places all said sorry, wed love to sell you one but they are no longer available from our supplier The friendly lady who answered the phone there said no problem, we have them in stock, complete with gasket AND MOUNTING KIT AND WELL SHIP IT TODAY. Fantastic says I, thank you so much for being so friendly and helpful. BTW, theyre price was lower for the full kit than the stack alone from the vendors who no longer could even supply them.
Been their true-blue customer for 21 years now. Disappointed me only once and that was a misunderstanding 11 years ago.
Quick email response to my questions. Very nice on the phone when I ordered. Received parts in the mail fast and were exactly what I needed. Excellent. Thanks!
I was having a lot of trouble with my pool this year. I took a water sample to Jimmy. Followed his instructions and everythings been great for a month now
They were very efficient, & knowledgeable.. I
So I hired these guys to do a new liner, to fix my steps as they had a hole in it, convert to salt, and have a new light put in. The steps I had were flush to the concrete, the steps that were placed were not they have a 2” lip over the top of concrete or I can get sloped concrete...and when the workers were told not to place the liner the manager told them to disregard and place the liner so when we said something the manager said well the liner is in. He says none of this is his fault. He never discussed this drastic change or offered options of steps just put them in. So buyer beware...wish I had a warning.
Had a pool light in need of repair before i closed on my house. these guys came right on out within a short notice after I received the run around from another pool company. I was so pleased with them, I ordered an above ground pool from them
First of all the price on the stove part was the best I could find by far. I ordered it the night before New Years Eve, I thought it might be awhile before it shipped. It shipped on New Years eve I had it on Friday.Amazingly fast and efficient service. my go to place for parts for my Buck Stove.
Great experience. Very knowledgeable concerning parts for an old silent flame insert. We have used them multiple times over the last few years for hard to find parts and they have always been great.
We went to Buck Stove for the first time today and were so very happy with the service we received! The staff is so knowledgeable and they spent the extra time necessary to help us understand exactly what our pool needed. Thanks to Jimmy and the rest of the staff for all you do!
Theyve always been great to me.
Very friendly and helpful in store, sales
Ray was beyond helpful finding grates for my old Suburban coal stove. Shopping was fast and the follow up email was really nice. Well never shop anywhere else again and were hundreds of miles away.
Local pool / spa store with people who know their business and are helpful. Needed a a start capacitor for a Hayward pump and they had the part in stock! I dont know if this part goes out regularly and thats why they had it in stock or they know what happens when one goes out and decided to stock it. I believe the latter with some of the former....Needless to say, they were extremely helpful and had the part. Would trust they could help you as well....
My husband orders parts for our two Buck Stoves from this business through the mail. They are very responsible to answer our questions and send our parts quickly. Good company!!
Mike, Jena, and Brad were great to work with. They answered my countless questions about my pool operation. I converted my pool from chlorine to salt and they did a great job.
Quick service and they had just the part I needed.
Best place in town for pool supplies. Great people
🔥Ordered two, hard to find, fan blower motors for an old Silent Flame insert online and got the first one shortly after. Second one shipped a little later and should be arriving post haste!!🌟Great staff! Everyone I spoke with over the phone was polite and accommodating. Very much appreciate their help and great pricing and free shipping! Definitely will order all our stuff for wood stove or insert from them from bow on!💯Thanks Guys! Blessings to you and yours in the upcoming year and always!
Had what I wanted price was a little higher but the part worked
Very helpful, they even carry parts for stoves other than Buck. Was able to help me just by over the phone. Will definitely be doing business with them again in the future.
Phil Jones did a great job fixing the gas line to my gas logs!!!!! Being a first time home owner, gas can be very intimidating. He was happy to explain how everything worked. I am no longer terrified of my fireplace lol!
Ye Olde Little Buck Stove that belonged to my Dad and was handed down to me, its motor went out. Came across the parts at Buck Stove, Pool & Spa website. The website had it broke down to the parts I needed to go with the motor. My order arrived quickly and in January when you rely on wood heat to stay warm, that was a blessing. The parts were exactly what I needed, priced reasonably and even replaced a handle that had been missing for 20 years. Its like new now. Thanks Yall! Highly recommend will be back when it needs anything else.
Order was shipped quickly and my new glass door looks great on my BuckStove! I emailed to ask a question about it after I purchased it and the response was quick and helpful! Thank you!
Very responsive and well priced items. I bought a buck stove off of someone and the fan was froze up they got it to working brought it home use it 3 weeks with no rest. Well it decided it was going to quit so I ordered one at a great price . They will have my business if I ever need anymore parts . Buck stoves are awesome
The store was very clean. We were greeted immediately and everyone was very friendly and helpful. Well definitely shop there again.
They tested my water and gave me a good deal on the chemicals I needed. The guy that waited on me was very nice and helpful. I will go back.
I did have some problems with the installation. The flu pipe, even though it was ovalized would not fit over the adapter on the stove. The original pipe that was purchased from you had a coupling on it that fits onto the stove. I’ll try and send you a picture of it. Fortunately the one of the pipe I took out was still ok. I had to drill out the rivets and rivet it to the new flex pipe. This took working the metal flex pipe so it would fit snugly into the coupling. After riveting it to the new pipe the installation went well. If I ever do this again I would order a complete piece with both couplings. Thanks for your assistance and timely response. Mike
I called to ask for assistance in starting/cleaning my pool before I visited along with purchasing a pole. Upon entering I stated that I called earlier inquiring of cleaning my pool. I guess I looked disheveled with dealing with my pool in the heat already because I was almost discouraged on getting my pool cleaned because of how much it cost. I stated soooo what do I need to do to get on the books? The price was stated again AND AGAIN. I almost said, “Aaand?” Maybe I did. I guess my face tells a story. And I GUESS I was put down for a call. Haven’t received one yet soooo.... I did have to go back in when I realized I hadn’t gotten a receipt for the deposit.
These guys were amazing, super knowledgeable and walked me through the entire process from the stove to the spark arrestor . They had all materials in stock unlike the big box stores . We left their store in Greenwood around lunch and build a fire in our heater that evening . Thanks again for your help, Pastor Ronnie and Martha Blackwell
Very professional friendly help with obtaining parts for our Buckstove wood burner stove. The staff is knowledgeable and instructive with helping one understand and order the right parts.
That Jena lady is something else!!! Love her 🤣🤣 lol
The store employees helped me learn to maintain my pool myself. Saved me a lot of money! I will continue to buy supplies from Buck Stove, Pool, & Spa, however. Good people.
Great service. Excellent website and quick delivery have been back and forth with several places and buck stove pool and spa is by far the best thankyall for great service
We have an older Buck stove looked online and found this company with the glass replacement we needed. Ordered and 4 days later we received glass replacements.
Ray Dalrymple was Awesome to work with. It is rare these days to find someone who really knows their stuff and truly cares about their customer.
They have EVERYTHING you need to maintain your older wood burning stoves, very nice new ones, an excellent selection of hot tubs, spas and gliders at very reasonable prices. Worth checking out, VERY knowledgable and friendly!
1st visit, very friendly and helpful!Will definitely be a returning customer!Thank you
I am always greeted by a smile whenever I enter the store. The staff is courteous and very knowledgeable. I appreciate good customer service.
Didn’t get any help until I had model number😒Then it was easy peezy.Got a great price and just what I Needed.Would call againThanks!
Mike was great. Very friendly and responsive. Great attitude for wanting to do everything the customer wants. Reliable and fast to get his promises done.Thanks Mike.
Very helpful people. Highly recommend this store! Thanks
Staff at Buck Stove are the best! They have been taking care of my pool for over 20 years and have become like family, always helping in a friendly, efficient manner.
I called on a Saturday. They helped me diagnose the problem over the phone and shipped the part that day. It was in my mailbox on Monday. Really good folks.
Very knowledgeable and nice staff were very helpful and overall did a great job good people to deal with
Awesome customer service very polite very professional will definitely use them again to get my stove parts I would recommend them to anybody
Nice little quaint cozy place. Staff was very friendly and willing to help you. But all I want to do while in the store was to jump into one of the Jacuzzis that was filled with water. And looking so tempting and refreshing.
The rectangle to round adapter for my Craft stove. Is a perfect fit. The craftsmanship is out standing and very speedy service. I am extremely satisfied with the service i received. Thanks
We had a gas log fireplace that started to lose its flame without an apparent reason. Buck Stove, Pool, and Spa dispatched Phil who ran a diagnostic gas log service on the wall switch, electrical connections and the lighting/ignition assembly. He also cleaned the fireplace area. He was friendly, explaining what he was doing and what he suspected was the problem. Since our Heat & Glo was an older fireplace, he said he would test and repair with a thermopile that fits most gas log fireplaces. Unfortunately, the repair revealed a problem with the pilot light. The Buck’s staff finally located a specific Heat & Glo natural gas pilot assembly for our older fireplace at a parts distributor in Montana! After the part arrived, the fireplace starter assembly was taken to the store for assembly and testing. Derrick brought the repaired unit back and installed/tested the pilot light and flameassembly. It’s been working like new ever since.I appreciated the careful diagnostic and repair process provided by Buck Stove, Pool, and Spa. And their customer service throughout the process.
I am totally impressed with the service I haver received from Buck Stove, Pool & Spa. The online ordering was easy and the shipping was fast. I mistakenly ordered the wrong part for my coal stove but one quick phone call and the situation was resolved. Fantastic customer service. Thank you!
After ordering us a new set of gas logs and not being able to put them in, they asked if we wanted to just repair what we had. So actually they saved us money which was great! There was a problem with communication between the guys and I had to keep calling them to find out what and when. All the guys were very nice and apologetic when this happened. The 3 guys who came to our house were very nice and worked hard to get the job done.
Repaired my woodstove pipe really fast. Very professional and so nice! I appreciated the prompt response. I will always recommend them to family and friends!
Good folks! Worked hard with me to help my neighbor. Very knowledgeable about their products.
Very helpful people
Jimmy provided excellent customer service, he knew exactly what parts to order to repair our Buck Stove. Parts ordered on Saturday, arrived on Wednesday, Installation instructions for Buck Stove electric motor replacement included with parts order. Installed per the instructions, unit is up and running. A pleasure to do business with this company. You have my highest recommendation.
Good prices and fast delivery thank you this is my second time ordering from company and will use you again
Items arrived extremely fast and in great shape. I would not hesitate to order online from this business again. Very pleased. Highly recommended!
LOVE my refurbished BUCK with glass door and brass trim. We run it most of the time through the winter. VERY efficient and significantly reduces heating costs for a 3400 sqft home. Id do it again, only sooner.
After many years of reliable service, the fan motor on our Silent Flame Wood burning Stove had done enough, and shortly after a problem was diagnosed, it gave up the ghost. Removal of the fan and motor housing was simple enough, but actually locating the item necessary to repair the problem and get the stove running quietly and properly again was a bit more difficult.Finally I located the item necessary to make this happen, but was concerned about dealing with companies on the West Coast and Canada, so I searched and located a company much closer to home. After a pleasant phone call, and assurance the motor was in stock, I placed my order using my paypal account. In about a weeks time, the correct product was brought to my front door. Once installed, all looks to be in working order. The motor is running smooth, and there hasnt been any unwanted issues to this point.I greatly appreciate Buck Stove, Pool and Spa of Greenwood, SC, for the professional manner in which the entire transaction was completed. They were pleasant when engaged in conversation, and knew exactly what I needed, and how to locate it in their warehouse in a timely manner. I will be a return customer the next time I need a part to repair or improve my stoves performance.
I did the typical online sale. Ordered part was sent the receipt and confirmation right away and received the part in about a week. Wouldve liked a tracking number but all went well and timely
Very timely on the order. Was exactly what I ordered. Definitely recommend to whoever. Keep up the good work!!!
I ordered the buck stove handles and they are an exact replacement.
Great service! Quick shipping and product is exactly what we needed; the instructions that came with it were extremely helpful. Very thoughtful addition.