The manger was rude and didn’t give time to even look at the item I had. She just quickly said she can’t do it and when I said I had it done already on the same item somewhere else she told me to go back there since they did it already. SMH I guess they don’t need the business

If I could give zero stars, I would.Here is my advice...order early and purchase LOCAL. Worst customer service.The initial experience, placing the order, was great. I did it over the phone with the store and everything seemed like it would work out. We were charged for the gift that day. Never received any sort of confirmation which was strange but again, thought it all would work out. The employee seemed sure we would get the gift in on time. The day that the gift was supposed to be picked up came around. I did not receive a text or phone call saying that it was ready or there was a problem. Waited one more day to call the store. The store had no documentation that it had been ordered and ZERO documentation or trace of when it would be in. I am dumbfounded that their system could be so dated for a corporate store. That day, I called twice and stopped in once. No solid answer until I called back in the evening. I was told that the gift would be in the next by two. I told them that was too late but we would make it work. The next day rolls around. I call when the store as soon as they open. Was placed on hold three times and still no answer. Contacted customer service to see if they could track the order down in anyway. NOPE. She was in Ohio and told me to just keep trying....I stopped in the store today to see if by chance they had received it. Nope, 3 days late at this point. There were boxes of shipments that hadnt been open everywhere. The whole store was a mess. I wanted a refund as the women said it hadnt been order until the most recent Monday which was not the case. the woman at the store did not know how to give a refund and I was told to call customer service...guess what customer service said, I must go through the store. The woman was able to contact another manager (hers was on vacation) to walk her through the process. I spent 45 minutes in the store waiting on someone to help get to a refund. I understand we are still working our way through a pandemic but these problems run deeper than 2020.I will never purchase from Things Remembered.

Friendly custom shop. Engraving sewing and more.

Super friendly and she had our order done in less than an hour!!

We have been here several times for name plates we place on Bible covers. They are always so nice to work with. They are VERY careful to make sure you get exactly what you want. Service is done quickly as they can too and with a smile. We will certainly continue to use them in the future.

They have lots of items that can be personalized. They can also ship directly from the store for a great price. Thats what we do when we send gifts or of state. They have always done add exceptional job.

Great products and love staff

The girls that work here are great and extremely helpful. Theyll engrave what ever words you want on things.

A great place to get gifts personslized!

Little salty on their price I would rather shop at flying W Awards same merchandise better pricing

Excellent service but if one wants to engrave anything just order online and do store pick up. This will save you time.

Excellent customer service, had my item engraved and ready for pick-up in less than an hour, and the quality of craftsmanship was outstanding as well.

A nice little shop to get thing to remember gifts for everyone..

Great place to get medals and trophys engraved

Personalized gifts with the perfect ataff.

Good gift options plus they do engraving

Great personalized engraved gifts for any holiday or event!

Wonderful customer service and rushed my order for me. I will definitely go back here!

Very helpful and quick!

Was never greeted by employee who was checking her cell phone

I love that store

Very helpful and kind

Was not there, walked by it at the mall!

Gifts for the poor

Great for personalized gifts