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Cricket Wireless Authorized Retailer
521 By-pass 72 NW, Greenwood, SC 29649, United States
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Cricket Wireless Authorized Retailer
Comments
Be
Review β„–1

Great service and good lady, thank you. I really appreciate you going above and beyond. I have good low price service πŸ˜πŸ‘

So
Review β„–2

Stay was very nice. Eager to help.. but wasnt expecting to pay as much as I did

Je
Review β„–3

My favorite store. The ladies have great customer service. They give you the best deals and I recommend you go to this store.

He
Review β„–4

Very nice ladiesI got a great price, Ashley does well her and the manager Ms iesha always help me* I saved $50 on my bills

Am
Review β„–5

Wish I could give 10 stars. All the associates at this store go out of the way to help their customers. Maria helped me today cause my phone service is out and helped me turn off one of my phones. She was very polite. I love all the associates at this store. Thank you for your politeness and helpfulness. I appreciate it very much.

S
Review β„–6

The whole team that works here are wonderful! We were having trouble with straight talk so decided to switch. It was around closing time but The crew was extremely helpful! Straight talk was not making the switch easy but this group actually worked together and got us set up and taken care of! No hassle for us at all! They handled the situation like pros!! Me and my husband were very impressed! And we got 4 lines cheaper with unlimited everything! We couldn’t be happier with our decision to switch! The wonderful employees has made our experience so far incredible!! Thank you to the cricket team!!

ja
Review β„–7

Called for a price and when asked why price was different I was cussed out and told to go to Walmart!!

ic
Review β„–8

Always receive great service when I go into this store. Manager and all the associates are friendly, knowledgeable and very helpful when those of us, not in the knowledge about the phones and they are willing to take the time and patience to help the Over 65 age group.

Ch
Review β„–9

Amazing service - the staff is amazing- this store always helpful and always go beyond! I had the pleasure to work in Desreica and Asia, great deals too!

Ir
Review β„–10

I love this location! Lizzette provided me with the best of customer service! She was very professional and made me feel comfortable with my situation and was very helpful. Highly recommend her if you need help with anything!

Ky
Review β„–11

This Cricket store is so amazing! If it was not for them I would be messed up. They made sure I had insurance which saved me a lot of money and also the service is great as well as the customer service! Thanks Maira and Aishia for the great customer experience!

Ro
Review β„–12

Great service all around the United states. I can get service everywhere. Great service and low prices!No matter where I am the customer service at this location is the best. They make sure that everything is resolved and they are friendly with great attitudes. Any time I stop by they make sure we are taken care of. The whole team and manager always are there and willing to help!

Wi
Review β„–13

I just started service with cricket and was transferring my old number to a new phone and had quite a bit of trouble getting the number to reactivate on the new phone. This went on for 5 days, the staff was extremely helpful during this period and did all they could to resolve the issue, even after a combine 5+hrs of contact with their technical teams they were always friendly, polite, and punctual. As someone with 7+ years of customer service experience this goes a long ways. I couldnt have asked for a better team and just want to give a big shout out to Miss Maira, Aishia, and Lizett for all their help though this.

Da
Review β„–14

The customer service here is awesome. In this day and age it is hard to find anywhere that actually treats the customers they have properly. Phone places are usually the worst about it. I have to say that this store is very rare. You can not get this kind of help just anywhere! Thanks to all the amazing employees that work here. Y’all do an awesome job!

Li
Review β„–15

Tay was great! Great staff best cricket store in greenwood

Ro
Review β„–16

They were excellent. Very friendly

Ka
Review β„–17

I had the best experience with Lizzette! She was so helpful with answering all of my questions, had great customer service skills, and was sweet the whole time! I definitely recommend Cricket in Greenwood! (:

He
Review β„–18

The service and prices are great, but what makes it even better is that the ladies there are always helpful and goes beyond the call duty. Sunday I went and got a great deal on my new phone and the manager even assisted. If you see that they are busy its because they have the best phone service and customer service- I will wait for this service.

La
Review β„–19

They were really great thanks so much

Ta
Review β„–20

I came in the store yesterday and was greeted by some amazing young ladies. They were busy but still took the time out to acknowledge me. They made sure I had everything I needed. The deals are great but the service was even better.

Va
Review β„–21

I experienced great customer service with Ashley & Asia. They went above their required duties to assist with my iPhone transfer. Both were very patient and had excellent customer service. I was very pleased! They had customers in and out but never showed frustration.

Eu
Review β„–22

The girls and their manager was amazing. Misa and myra are very smart and nice. I will choose this store over any other Criket Wireless. I went to the one in Anderson and they were disrespectful. Aisha is the manager now and she is the best. I finally get some real help.

Bi
Review β„–23

At least when a customer comes in get off your personal cell please.

Ma
Review β„–24

They were very helpful. Aisha was absolutely wonderful and the ladies she have there worked hard to help me. I like the service because of the people and the prices.

St
Review β„–25

I keep going back to THIS location because the people are so nice and make me comfortable. Misa is an amazing person and helped me transition to my new phone. Thank you so much Misa.

De
Review β„–26

Had a horrible experience at this location, with a purchase that was intended to be a Christmas gift for my fiancΓ©. I requested a phone with at least 64gb of storage. The associate that gave me service was told at least 4 times what I wanted. However when I got home; I took the box out of the bag (never unwrapped the device), I noticed that the phone was 16gb. I called the location where I purchased the phone, and asked if I would have any fees to pay upon return. I was told I would have no fees.Today when I went to return the device a different sales associate told me I would only get a partial return and rolled her eyes at every question I asked. Then proceeded to slowly take her time inspecting the phone(which was still in the plastic protective wrap). During my call back and visit to return the phone the sales associates at this location had an attitude with me. I did not get loud or disrespectful even tho I was told to come back outside of the return window. I told the sales associate who was at the location today that I was told I would get a complete refund, due to the fact that the device rang out was not what I asked for. I also let them know I lived two cities away from this location, and I pointed out that there are no price tags and the demo devices are not able to be powered on. These statements were met with the associate rolling her eyes, and continuing to not respond.All in all I ended up leaving with the device after being treated like I was a bother for asking questions.If I could I would give this location zero stars for the way the location is ran and the way they treat customers.

Na
Review β„–27

I will always come to this location, the ladies here have been knowledgeable, nice, and always willing to help. I will travel the extra to see these people here. Lately they have been 100% amazing and the service is great and affordable.

Je
Review β„–28

I give them 10 stars! I went in to get phone and service! I got them both with excellent customer service as well! I have nothing but great things to say about that store, the ladies, and the service!

Ch
Review β„–29

Took friend there and he says they are a good place to work with but sometimes you have to put up with a bad sales person

Ai
Review β„–30

Amazing customer service! They are very knowledgeable!Good service!Good people!Good prices!

Ha
Review β„–31

My fiancé’s phone fell into the lake, went to get a new one and we didn’t have insurance which was our own fault. Decided to switch to a different company as the phone and service was a bit less expensive. We needed the accountnumber and were told to come to the store to get that information. We came to the store and then were told only customer service could give us that information. Customer service did not give us that information. The in storemanager told us they could not give us our own account information even with ID, and a very nice young man named Trey helped us even when his colleagues told him not to. They were very rude to us and had terrible attitudes, all but Trey. He should be running that store because even when a customer wasn’t willing to stay he kept his cool and helped out. Thank you Trey!

Da
Review β„–32

Latavious was awesome. Very helpful and friendly.

da
Review β„–33

All the ladies was amazing!!! Very helpful! Excellence customers services.AishiaAshleyLizzetteNina

Ja
Review β„–34

Best phone service around

Ta
Review β„–35

They did not even activate my phone. No sim no set up no nothing had to go to another store

sa
Review β„–36

The girls at this location are the best and very sweet! Specially Mrs. AISHIA & MAIRA! come see them for any problems!!!!

Da
Review β„–37

The greenwood location near the old walmart will try to upsale you like no tomorrow. Whenever I bought my new phone they tried to sell me a 90$ speaker and when I went to buy a simcard to switch my grandfather over to cricket I specifically asked for the 55$ plan,then proceeded to put us into the 60$/no plan. The cricket service is the best phone service Ive had,but this physical location is more concerned about decipt for profit.

Ch
Review β„–38

Very professional customer service! Ashley was helpful and the services are great just as good as Verizon. Go see my friends yall!

Bi
Review β„–39

The experience was amazing at the store! Myia helped us throughout the whole process. Lizzette came and helped us also. Their store is better than S. Main store, they tried to charge me $515 to port in. Greenwood store on the bypass was nice, i got everything done. I even got to speak with the manager, who was friendly and helpful. Go see Myia or Lizette they will help you.

Mi
Review β„–40

Great service, best store

Ar
Review β„–41

Ladies at this location are awesome, stay busy but they take care of you!!! Maira is the Best very knowledgeable!!!

Ci
Review β„–42

Worst customer service. Not knowledgeable and refused to help with phone issue. Overall phone service is good, but when you need assistance this location is not my number one choice

Ka
Review β„–43

Aisha were very knowledgeable about the special for black Friday!!! She was very patient and very nice!!!

ja
Review β„–44

I came here with issues regarding my phone, an amazing young lady named Lizzette helped me with everything. She hooked me up with a great phone, and helped me recover my information.

Ja
Review β„–45

Always have a good experience when I go here, especially when Im upset about my wifes broken phone...lol

Wi
Review β„–46

Good service πŸ•β€πŸ¦Ί

Re
Review β„–47

Service wasnt all that great .

ta
Review β„–48

For all your phone needs come see MAIRA shes the best!!!!

De
Review β„–49

My daughter and I were trying to get switched over to Cricket online, to no avail, so we ended up going to the Store because of our choice of phones (they were out of stock). At first we didnt much luck, however, the Sales Rep Ashley was so determined to make us happy, we came away VERY satisfied!!

Bu
Review β„–50

Very helpful and satisfied.

Lo
Review β„–51

Fast friendly service. I switched from my $80 Verizon unlimited everything to crickets same no contract $50. I hope the coverage works for me. The manager told me they were on AT&t system. So far its all good.

sh
Review β„–52

The staff was more than helpful and friendly

Sa
Review β„–53

Tay was the best

Je
Review β„–54

Ashley Sayles was the best! She had a great attitude she made eye contact with me, she was very patience and she was just amazing!! Shes the example of great customer service!! She deserves a raise and so much more! If you shop at Cricket wireless make sure you go see Ashley Sayles in the greenwood SC area!!!

Ra
Review β„–55

Our sales representative was very informative, efficient and expedited our sale with ease.

Pe
Review β„–56

Good wireless for me. But the people at this store are rude. They need to be streatened out real quick.

Br
Review β„–57

Love the staff. They always answer my dumb questions with a smile! Very affordable

Sa
Review β„–58

Very nice staff they go out of their way to help you no matter what it is you need and they never get inpatient with anyone

Cy
Review β„–59

The lady who helped us didnt appear to be confident or knowledgeable.

Ha
Review β„–60

Great prices, free phone was nice at sign up, however their staff is unprofessional and they are unable to support group messaging updates as a company. Bummer.

Ch
Review β„–61

Excellent experience.

Ca
Review β„–62

Great

Je
Review β„–63

Ok service but I had someone trying to add a phone to my account and I was told theres nothing they can really do... The usual...

Pa
Review β„–64

The customer service was great! The last helped me with every new bnbm I had. Even when boost mobile couldnt help me! The service is fast & friendly it was neat n clean & affordable. I recommend this location n service to anyone.

Li
Review β„–65

The very best cell phone provider. The employees know how to solve every problem.

Da
Review β„–66

The one in greenwood rocks. They was great to work with

Re
Review β„–67

They have you pay for insurance that still makes you pay full price for your phone. When I use to go there around 3 years ago they were more understanding. Your money could be wasted here.

Je
Review β„–68

Monika Rodz,I would like to take the time to apologize to you about your experience with me. I do pride myself in giving my all to customers. I apologize if that is the way I came off. I definitely would like to make this right for you and if you could stop by the store or call the store I would appreciate that. Again terribly sorry about your experience and please reach out so I can make this matter better.Thanks,Jeremee Logan

So
Review β„–69

1 behind the counter- 1 propt up on a phone got up to take my payment. 1 came from the back & phone (store)rings the 1 taken my payment answers the phone & Im asking a question - the 1 at the counter said Im leaving but not clocking out ask the clerk then to over ride something then leaves - they all cross talking to each other- I asked could I get a few apps delited & the first one I said witch buttons did you do that - I had a couple more to delete- the answer was Ill do it I dont have time ! Im steaming at this point- on the way out with no one else in the store a sign saying cricket app - 2 on the counter & myself I ask whats the deal on the app? One guy clerk that was to busy said its just a app ! Cold day in hell before I go back & looking for another provider asap

Ra
Review β„–70

I was very pleased with the costumer service. Also pleased with the reception of my new phone on cricket wireless.

Li
Review β„–71

Very nice people and service.

Mo
Review β„–72

Our customer representative was Jeremee at the beginning he was very nice. We asked multiple questions ect on their services. Shortly after that he got very aggravated and rude. Then a lady walk in, he seemed to knew her bc he was trying to help her awhile helping us. More than once he rush us to make a decision to go help this other lady. He literally say that, he keep rolling his eyes at us and putting his hand on his face. I wish there was a -star I could put on. His attitude was extremely rude, I dont recommend nobody to go there just bc of their customer service . After we lealft he even went outside to looked for this lady he was eager to help. I guess some customers are more important than others huh🀷

El
Review β„–73

I have my phone through them and they are fantastic !!! The girl who help me was Suleima and she was soooo helpful and sweet. Highly recommend her and the service!

Li
Review β„–74

Do not buy accessories from the store they have made up return policies that they can not show in writing and the manager is uneducated on Cricket policies.

Ga
Review β„–75

Cricket wireless in Greenwood SC they know about the phone and the policy good people. what

St
Review β„–76

Low cost service and poor signal.

Je
Review β„–77

Very slow

Je
Review β„–78

The guy was very helpful and sent me out the door with a free case!

De
Review β„–79

Great phone and customer service! Very helpful and outgoing staff!

Jo
Review β„–80

Im thoroughly disgusted right not . i have a LG. XCHArge . this is the 2nd in a row that will not take a charge . they want me to send this one back but Ill just get the same kind of phone !!!!!

To
Review β„–81

Just done they take your buckdysnd as ooly it.

Bl
Review β„–82

It ok the manager is the best

De
Review β„–83

Good phone service,Cheap Prices!!

Ke
Review β„–84

They let people come in commit identity fraud by letting people come in and get a phone under your own name so if you choose cricket you are stupid

Ba
Review β„–85

Was today partysI want to know about the party?.

La
Review β„–86

Great customer service

Sh
Review β„–87

Great job gals an guys...

Al
Review β„–88

So crowded with people I didnt get to know what to do about purchasing. I had to talk to customers.

Ro
Review β„–89

Cricket is the best hands down....

Sc
Review β„–90

Great customer service!!

Je
Review β„–91

Need better customer service

La
Review β„–92

Friendly staff and very helpful

An
Review β„–93

They are getting awlful..time for a change

Co
Review β„–94

Customer service could use improvement. Not friendly.

Ch
Review β„–95

Always so friendly and helpful!!

Ka
Review β„–96

Very nice and helpful staff

Je
Review β„–97

Great customer service!

Wi
Review β„–98

Awesome cell cartier

Cr
Review β„–99

Long lines.no offer of assistance or help.

Te
Review β„–100

Great service

Information
6 Photos
100 Comments
4.3 Rating
  • Address:521 By-pass 72 NW, Greenwood, SC 29649, United States
  • Site:https://cricketwireless.com/stores/ll/US/SC/Greenwood/521-Bypass-72-NW
  • Phone:+1 864-396-5038
Categories
  • Cell phone store
Working hours
  • Monday:12–7PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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