Greensburg staff is very helpful however trying to schedule an appointment on line is crazy. Purchased a refrigerator in July this year. Tried to call service line because ice maker not working. Sunday morning 830 was told a one hour wait. Trying to get through to them is crazy. You are put on hold forever. Easier to go to store and schedule. No one should have to do this. Had I known this I would never have bought appliances from them

I was greeted by 2 young people that said, What are you doing here, and Why are you here, I thought that was kinda rude. I think, Can I help you sounds better. They also are not well stocked with old school electronics. I know us old school people still like the Radio Shack type stuff. They seem too advanced.

Was greeted at the door by a gentleman who asked if he could help me. I told him what I was looking for and he directed me to the aisle I needed. As I went to the aisle I was thinking well I really needed more help then that but maybe Id see a worker and get them to help me. Next thing I know a worker comes up to me and as I start to ask if he can help me he says Ive already been informed what you are looking for and Im here to help you. I was impressed that the gentleman up front called to worker to come find me and assist me instead of me trying to find someone to help. The young man was very helpful and answered all my questions.

Had hard time purchasing items online but customer service was great. Deliver was excellent.

This is the first place that I have found in like 3 months that actually had my screen protectors. I have the note 10 plus and I do not use glass screen protectors on my phone I use that flex material. So I purchased every single one they had and I also had the girl put it on She did a pretty good job She did leave a fingerprint on it so Ill forever have her fingerprint underneath the left side of my screen protector until I put a new one on.

I usually walk into a Best Buy store and the staff is very pushy. The staff at the Greensburg Best Buy location werent pushy at all, were very polite, & were able to help me with what I was looking for! Very clean and organized location, too!

Was greeted at door with smile and helpfully directed me in the right direction to buy my daughter a tablet. The girl at the register was polite and got us in and out. Great job guys!

I did a pick up it was fast and easy.

This was the first time Ive been here in years and the place is still the same, very helpful staff and wonderful environments

Customer service was fantastic! Made up for time before when we were not satisfied with customer service. Fella was fabulous and very helpful as he took time to explain things. Even helped us get a discount on a product that was misplaced on shelf

This best buy was limited on their selection of products. Its very small but was also so hard to find someone to help you. They would see you but ignore and keep walking by as if the dont notice you.

Jake (Assistant Store manager) was knowledgeable about products sold and has great customer service skills. I went to another store and returned to obtain Jakes opinion to make my purchase at his store.

Automated phone system. Impossible to get through to a human while available options cover only the very basicsIf it were simple, I could use the on line information and not call

Sales team very helpful as always. My smart A/C was on sale. Had a great value kit for my new toy !!!

Went in looking for something in particular. I wasnt even sure if they had it or not, which they didnt but thats ok because I walked out of there with something I needed anyways. All the staff were very friendly and helpful.

All store employees were very helpful and polite

Very helpful young man did his best to answer questions and complete our purchase

This best buy has some of the best trained staff around. They really know what they are talking about. They have always helped me with anything I went in with.

Id give less than 1 star if i could. Walked around for 20 minutes without any assistance. The few employees there were in the car audio section fooling around. Needed a simple usb 3.0 cable for my vr, but most of the cables were either disorganized or out of stock. Ill never return to this store.

I didnt shop but my granddaughter did and liked that they had what she needed. She looked all over for something she needed for her laptop but only best buy had it.

Josh is a polite and veryknowledgeable employee.I will definitely buy all of myelectronics at the Greensburg store.

Always great service, knowledgeable staff, fair prices, and the best damn protection plans around!!

Went in for a portable Bluetooth speaker and left with 1in under 15 minutes! Got a small Bose & its great for on our deck!

It used to be much better back in the day. Now, there are people at the door who seem to rush you into making a decision and declaring your reasoning for entering the store. We obviously come for a reason, leave us alone and let people look. You never know, sometimes people impulse buy and you end up selling more.

Was greeted when entering the store. Service ended there. Was looking to purchase a gas range but there wasnt many to chose from and no one approached to ask if we needed help.

Great experience. Couldnt be more helpful very knowledgeable and friendly .. special call out to Patti she was excellent

Too many people at door to direct for help but get to areas and no help cause everyones at the door congregating.

The employees were welcoming and helpful from the moment I entered. Just had a few questions about cleaning out my game console, I was in and out pretty quick. Thanks again guys!

Excellent choices and easy in and out.

Somewhat good service but didnt have what I was there for in stock

After lowes told me to go home and figure out what i want on their website and come back. I opted on heading straight to Best Buy for all my appliances(washer, dryer, oven, fridge) they took care of me.

Used the Geeksqad assistance to clean out my computer. Always friendly and caring.

The geek squad was excellent

Made a stop for one thing, quickly in and out. Employees quickly and correctly pointed me in an accurate decision. Line was fast. Only reason not 5 stars, price moderate except for sales.

Came to the store to get a external harddrive... asked to talk with an associate about the three I was looking at. As Im standing in line to talk with an associate he walks away to help a lady with geek squad sign up another associate come up and helps the people behind me... I have now been waiting over 15 minutes i go back upfront to ask whats going on and he says too Ill get someone... another 10 minutes goes by and nothing... I hate this store with a passion every time I come here they mess something up... No wonder everyone shops online. Your store sucks.

This phones camera is Awesome Sauce 👌

Walked in and was immediately bombarded with “HI WHAT ARE WE SHOPPING FOR TODAY!” I say “just browsing” and walk away. Then I’m chased down by a sales employee and asked the same question. Ya’ll, please don’t do this. It’s an anxiety nightmare. I’ll ask for help if I want it.

The assistant from geek squad that helped me was so patient and kind. Sadly, my computer was beyond saving.

Bought a new pair of speakers and the sales lady took me to exactly what I described I wanted, not what she or a big box store wants to sell. I was impressed! So impressed I also ordered a new amp.

Found what I needed but could have definitely used more help than I got. Still good experience

Very informative, friendly, and caring staff. I always satisfied with my visit from the prices to the service. Overall an excellent location.

Best buy seems to be my favorite place to shop.

Everyone was super helpful and friendly too. This place is dangerous for gadget lovers!

The employees are very slow in helping you

Id like to share details of my interaction with the employees, but I cant even speak to a human when calling. After navigating the automated system for what felt like forever, I was then placed on hold for over 10 minutes. That was the first call. After calling back, and hitting 0 to expedite speaking to a person, I was pushed through the automated system again and then placed on hold for another 5 minutes.

I went to Greensburg Best Buy today just to browse and possibly buy. It was very clear that the staff is being overworked, being experienced in retail myself. Sales people were doing the best that they could, but after buying a TV I decided to get a tech support package from Geek Quad. The staff seemed to be working very hard, but one of the managers, I believe her name was Jackie, tried to rush the workers to accommodate more people than possible. I had no issue coming back another day, but the sales assistant insisted that Geek Squad could take me. I apologized to the kind man that helped me today. They truly need to either schedule more people or restrict walk ins with Geek Squad. Great workers, seemingly horrible management.

Good store. I hadnt been in this location for quite a while. The shelves were stocked, store was clean.This used to be my go to store for electronics and different items.It still serves it purpose, just not as much as what I needed in the past

Ethan helped us out and did a great job. Very very knowledgeable.

Very good & professional. Answered all my questions.

Curb side pick up was fast and easy. There estimate was 4 minute wait. I think we waited 5 and a half minutes. Very efficient

Always my go to when I need electronics/PC parts that day. Amazon is the go to for most but they sometimes ship beat up boxes to you so its nice to see what I am getting at BB.

I have never had a problem with Best Buy. Great store.

Very helpful people just ask a employee of bestbuy to guide you to what you want

Took my laptop in for a repair. Very fast turnaround time. Customer service is excellent and very friendly staff. One happy satisfied customer. Thanks.

They have improved greatly, so now they are five star to me.

The staff Is pretty receptive and helpful. Always find the stuff I really need without much hassle.

Great staff, always friendly.

Friendly and knowledgeable staff

Ordered a refrigerator that they advertised as counter depth. Found out it wasnt and had to cancel the order. Wasted alot of my time because they dont have correct information listed for their products.

Reminded by 4 sales people that they close at 6. It was 5:40. I was allowed to schedule an appointment some other day. No need. I bought elsewhere. Obviously they had something better to do. I wont go there again

Very accommodating when it comes to curbside pickup. Process was efficient and went off without a hitch. Even though the item I was picking up would not fit in my vehicle Best buy staff or willing and able to overcome my vehicles shortcomings. We made other arrangements and everything worked out fine. With no additional expense to myself I might add.

DO NOT BUY A TV FROM THEM. We purchased a tv with a warranty. Less then a year goes by and a part goes bad. We had someone come out to look at it. Reordered the part which took FOREVER to get here. Once it arrived the guy comes back to instill and the part that was shipped was bad. So now we have been waiting for another 2 weeks for another part or to find out if they will just replace the tv. The volume doesnt work properly and it randomly goes on mute and I cant undo it. It also keeps deleting all my apps. I am beyond irritated. Not to mention nobody at the store seems to want to answer the phone . Its nothing but a huge game. So save yourself the irritations and buy elsewhere. This place seriously needs to go out of business. They suck!

Staff was friendly . Helped me find what I need quickly

Good place for all types of electronics, moderate pricing, and the have sale Items to for a lower price weekly sometimes monthly.

The staff here is terrible. They arent very knowledgeable or helpful. The selection of electronics is quite poor. Every time I have gone to this store I never find what I need. I easily found what I needed online with the help of some electronics forums. It is no wonder why places like this cannot compete with online retailers. I will not be returning to this place.

Was my favorite store for years. Not anymore. Very little in stock. Wasted trip to store. Have to order online.

Very knowledgeable tech!

We went to the Greensburg Best Buy to return a gift. I gave the cashier a gift receipt and before she refunded it, I had to confirm that it was a gift. Instead of giving me the refund, she credited the card of the guy who originally bought the gift. So, I walked out with nothing and the cashier acted like it was my fault. I now have to have the awkward conversation with the guy who bought me the present that he got his money back.To be fair, I have a hard time completely faulting the cashier completely. At the time, another employee was working on a scissor lift, removing a sign above us. The entire time the transaction was going on, he was awkwardly flirting with her.Everything about this was awkward and they are not answering their phones, so we cannot even discuss the problem with them. I highly recommend shopping at any other best buy. The one in Greensburg is awful.

I was treated very nice at Best Buy. They were very busy but the young guy who helped me was very accomadating.

Needed a wireless printer...got one for a very reasonable price!

Best buy and their warranties are a joke! The Greensburg, PA store is the worst!

Got what I went for, plus an add on. Sales person was the key for the best huy

Was greeted at door by a salesperson who asked what i was looking for. Went to area and waited for a salesperson. A cpl salespeople went by but didnt help me. Went back to greeter who told me i was in the Q .. they didnt tell me that when i went in. A girl came out to help me after that.I feel that the greeter should have told me i was in the Q [ mite be cue ... ] i was getting ready to leave.

Great place for electronics and other stuff for gaming needs! Will definitely go back!

Spend your money somewhere its appreciated, do not go here...

Best buy has most of the electronics and home devices you could ever need. Their pricing is fair. Most of their stores are out of stock on many things though. Mostly pandemic related Im sure.

Best Buy is doing everything right this special holiday season. I got assigned someone to help me fond exactly what I was looking for and get out fast!

Nice to window shop different products but they are marked up to high heaven better off online

Got in car pick up placed and payed on line @ 8:30a.m. order was ready @ 9a.m same morning, did curbside pick up only 3 minute wait. Very happy.

Clean & friendly staff, all ready to help. Seemed like they were still wiping devices down as well

Nice staff. Prices are decent. In & out relatively fast.

No one to help. Only iPhone cases no Samsung

Stopped in to buy a refrigerator and a tv. Threw me out for my autistic son not wearing a mask... nice prople.

Very pleased with my experience at this Best Buy. My associate in the cell phone dept. Kaitlyn G was the best. She was patient and extremely helpful setting up my phone. She made a difficult process very easy for me. I appreciate the time she spent finding a solution to my problem and it did take time but she took care of it. Would definitely recommend coming here.

Customer service was great!

Seemed willing to help

Great products, I had to wait a while for help, unlike the bet buy on 51 near century 3

Great customer and experience! Walmart Fd up my order for my sons birthday gift saying I wasnt going to receive it for a month past original delivery date! Was able to order and pick up same day at Best Buy, and to top it off their curbside had a glitch and since we waited an extended amount of time they gave me few $$ off a future purchase for waiting. Very happy!

Not a fan of their sales approach.

Helpful and friendly 👍

I feel they dont want you in the store because when you go in they are asking you what are you here for they never asked that before and some time you could not get help when you needed it.

They have well trained people to help and inform you, was impressed

Had to wait a bit for service but everyone was friendly got us best price they could on refrigerator we wanted

Excellent Service. During. This time. Of uncertainty

An associate greeted me at the door, I told him what I was looking for, he knew right where to go to get it, then checked me out. I got exactly what I wanted and wasnt in the store more than 5 minutes.

Good selection but high prices.

Great service, nice products, cant wait to go back.

Such a cool store so fun to go around and look at all the tech

Very COVID aware and caucioucs.

Mike was awesome in the laptop department. He had everything I asked for and knew exactly where everything was located. I will definitely be shopping here again.