I have had the pleasure of dealing with Car Max several times over the years, including both purchasing vehicles and selling them vehicles. Each visit has been fabulous. The staff is always very professional, knowledgeable and eager to help. I have dealt with locations in both Virginia and North Carolina and they both offered outstanding customer service. I plan on purchasing another automobile in the near future and Car Max will be my first stop.

Came in to test drive a Nissan leaf, Jacob got the paperwork done for the test drive and told us to wait for him to bring car around. We proceeded too wait 40 mins then when we asked manager about why its taking so long he said it wont be much longer. As Jacob brought the car around he told my mother he had to go to another lot to get it. That was a complete lie, the car had never been moved from the spot they parked it in. If they had issues be honest not make up a complete lie.

Great people to buy and sell from (have done both and able to get in and out in about an hour).

We love carmax always nice and clean everyone is willing to help from the sales reps. To the service station they are there with a smile on there face and ready to jump in and help when ever needed. Especially JP in the sales reps always there to answer our questions and offer advice. Thank you JP for always going the extra mile to make sure we got exactly what we needed for a happy family of 5 and our boxer! You were awesome to work with and the next time we are in the market for another vehicle you will be our go to guy thanks again! Eddie from the service the department has been amazing too, always helpful and willing to answer any questions we have. Eddie also took into consideration not once but twice that we have 2 daughters in school and made sure both times that we had a loaner to drive while our ford flex was being worked on. Both outstanding people and great at what they do thanks a whole bunch Eddie for looking out for us in our time of need thanks again guys you are the best!

The employees at Carmax were all very professional when it came to doing my cars appraisal. The actual appraisal itself took no more than 30 before I got an offer which was higher than I expected to get for the car.I then turned around and sold the car to Carmax which was a separate process but also done very well and with professionalism.

Fast and efficient online sell offer was converted to actual sale at site in less than 3 hours.

James was amazing at helping out my fiancée! She loves her new car! Will definitely buy from him again!

Overall wasnt bad. The car sales rep was super efficient and did his job in ensuring my visit to pick up the car went well. The telephone sales rep was also helpful. This car purchase was much better than my first experience where I had a vehicle delivered. That ordeal almost made me not want to do business. But all faired well and now Im a proud owner of 2 reliable cars from CarMax

Staff helped me get out of a lease early and with the current car market make some money off the deal. The staff here are the opposite of any car dealership youve been to. They are not pushy at all. Love the fact that cars are unlocked so you can get to sit in lots of different models and discover what you like and dont like without feeling like your bothering a salesperson to get the keys to each car. Also sold a mustang to this CarMax a few years back and the experience was nice then as well! Highly recommend CarMax Greensboro!

Our Salesman was excellent, very patient and knowledgeable. He helped us very much with great info. We were impressed with CarMax.

Buying my car was a good experience. The salesman was very patient and helpful. However, my overall experience was a little less than satisfying. I found the car I wanted out of state and was told the shipping fee must be paid right away (they were in a hurry to get my money), but when it came to shipping my car there was absolutely no hurry! The gentleman that took my order swears he told me it would be 2 weeks to get the car here, but I never heard any such thing. When I started inquiring about my car they then told me how long it would take and by then I had paid the shipping fee and had to wait even though I was in real need of a car right away. So if you are going to have a car shipped be sure of the details.

My experience was quick and easy with no pressure to purchase. The salesman was knowledgeable and if her didn’t know the answer he immediately it sought out from someone who did. The business team was awesome too! I couldn’t have asked for a better team to help me.

Customer service is above and beyond. James (agent) was patient, kind and considerate. He was able to answer all my questions and even gave me suggestions for my car search. To be honest I was there for my client. Now Im on a mission to find a Honda Pilot. Thanks James!

Most painless car buying experience of my life.

Got a excellent offer from Carmax to buy my car. All associates were friendly and professional.

I LOVE CARMAX!! Seriously. LOVE!! No hassle, no fuss, no negotiating, Super easy! Got a fantastic car and an amazing price. Go see JP in Greensboro and he will take good care of you!!

Ive never enjoyed buying cars, but with Kimonis assistance today I was able to tough the storm. His welcoming personality and dedication to ensure I found exactly what I wanted is how I envision all Sales Consultants should be when working with clientele. If all staff at CarMax are as dedicated as Kimoni, I see great success for CarMax in the future. If not, he is certainly destined for upper management.

All employees are very helpful expect the offer to purchase the car are very low. Even when the car has low mileage, only two owners, no accidents, recent repairs, and is very clean inside & out.

The sales representative James rakes was awesome went out of his way to make sure I was happy with my purchase, in Greensboro! But the Greensboro service center sucks! They push you away and don’t top off your fluids, or do anything for you. The car I traded in should’ve never been sold to me from Fayetteville location in NC falsifying the inspection to sell me a car!!! Altogether I’m happy but my new trade in but it is missing a hinge for the rear view back up camera and I wasn’t told it was missing until after purchase and I checked myself and drove it home so now I have to go back up there and make a appointment and be turned away until next week!

The actual buying experience was great. Getting the car registered has been entirely too much of a hassle for the $399 they charge for the service. For that price the service should involve plates shipped to my door not a diy kit that can only be used in a county I don’t live in.

I recently sold my car with CarMax and it was a very pleasant experience. No hassle, quick processing and they offered more than what my car dealer offered.

Carmax Greensboro is where I purchased my vehicle. President’s club should be honored to have a valued sales associate, Bobby Parker who I worked with. He was patient and thorough with my car purchasing experience. It was worth the drive to work with him.

This was my second car buying experience through Carmax. I must say that every transaction went through just as easy and convenient as the first time! Thanks Carmax.

They offered one thing than when we got there it was $4,000⬇ difference. Not to happy about that

Our recent purchase at this location was awesome. Stacey Williams was awesome throughout our process. We eventually found a car that needed to be shipped to Greensboro and he kept us well informed with the status. After our test drive, this was the vehicle that met all of our needs. Stacey was patient (I am not always the best customer) and understanding----he made the deal happen. CarMax is doing a wonderful job with the social distancing----they have made it a very safe and enjoyable experience. This is our second CarMax purchase and I really recommend this. CarMax takes the stress out of buying a car----their fees are quite reasonable compared to other dealers who try to use the no hassle approach (others as much as $900).

The buying and return experience was 5 stars... however I returned the 2020 Toyota Camry LE today after 3 weeks and 1000 miles because I discovered while detailing the interior that it was a FLOOD VEHICLE. There was silt in the carpets under the seats as well as rusted metal, under the seats; behind the dash (picture) and back behind the engine. 1 star review because I was sold a FLOOD VEHICLE.Vin# 4T1C11AK1LU890713Grayish color2020 Toyota Camry LEAVOID THIS CAR

Worked with a sales associate. Had my car appraised, test drove and selected another vehicle. Set an appointment for two days later, went back the next day because I noticed the vehicle was no longer on the website.Called the associate and inquired about the vehicle and was told it was on hold for me not to worry. Went back for my appointment on the second day only to be told that the vehicle was placed on hold for someone else that apparently the sales associate did not follow the Carmax procedures to hold the vehicle.In store the treatment and concern from the management was so very disturbing ! Oh I got the I’m sorry it happened, but the concerning think was that the managers said oh it’s not the first time it happened and won’t be the last, but we are working on it .All my time and effort in researching and selecting a vehicle was for nothing and they really seemed so nonchalant about it .This would have been my third purchase fromCarmax, I just can’t see me returning here .. beware they think they are bigger than the small guy! They forget a lot of small guys can be bigger than they are, voice your opinions about how you are treated here !

Uncomplicated and easy. Needed a quote to sell my car. Made an online appointment checked in they check the car and give you a quote right away. Very nice Staff.

Very smooth transaction. Very easy to work with. A great way to sell a used car without any hassle.

Had a great time test driving my first car! All thanks to Mike, the e process was smooth and I hope to be back soon to purchase my baby!!

I read the reviews before I go most places. I read the reviews online for CarMax and I was convinced the reviews were skewed in their favor bc of all the positive reviews and very little bad reviews. But, after my experience, I see why there were so many good reviews. The process was easy, stress free and very quick, I was in and out in about an hour. Emma was great, very nice and professional. I got my offer online and I expected to get the run around but they offered me exactly what they quoted me online. 10/10 experience.

I love this place due to no pressure sales and priced right vehicles! No need to haggle back and forth and spend hours at a dealership.Sales lady was very informative concerning the extended warranties which were an amzing deal! Unlike any other warranty offered from previous car purchases with other dealers. This is not my first purchase from CarMax. I am a repeat buyer.

Salesperson was great. Very dissatisfied that car wasn’t cleaned. When you pay that much for a car and it’s that dirty. Plus front grill was broke. Was told they would replace it. Nothing yet.

My CarMax experience was an ABSOLUTE NIGHTMARE!!! The entire team at the Greensboro Carmax has been completely unprofessional and unorganized to the point where it has eaten into my personal time and life. I have multiple hits on my credit because of their lack of organization. I had to drive 6 hours round-trip because of a mistake THEY made and did not receive a single apology for my time. They messed up on my financial application causing me to have to do a return/repurchase; obviously did not repurchase because I will NOT BE DEALING WITH CARMAX EVER AGAIN and I will advise you to do the same to save you your time and the hits on your credit report.

It was the easiest and quickest car selling experience ever! This is how it should be. Fill out the requested info online, print out the quote, go to the CarMax location, and within an hour, walk out with a check! So easy! Would recommend to anyone selling a car.

Great offer on line to purchase my vehicle, and same when purchased. Everyone very courteous and willing to please. Easy transaction. Walked away with check in hand. No more trade ins when buying new car at dealership.

Arrived on Thursday September 22nd to try to purchase a burgundy 2019 Corvette. The gentleman at the front kiosk added my name to the wait list. Waited two hours for a sales associate to help. To this day, no one from Carmax has attempted to call me. Weird. I ended up going down to Terry Labonte Chevy instead. Found a nicely priced 2017 Vette. I assume Carmax is suffering from massive labor shortage like the rest of us…

Worked with Yolanda and she was great. She did a lot to help me get into a new vehicle. Would definitely send people to see her for any new car needs.

Took my mom there to sell them her car a month ago. 2013 model with 114,000 miles inGreensboro NC.She’s 82 and not driving anymore.Quote was $4700.Mom entered wrong mileage on title after dad passed so they said $2500 unless we get title fixed and they would gladly pay the $4700.Got title fixed.Redone online quote. $4700 offer again.Went there today and now they say “ Oh transmission slipping”$3000 offer instead of $4700😡

I went to Carmax to sell a car that I brought there a year ago. The car was in graet condition.I sold it back getting 2/3s of my original down payment. It was a good experience.

It’s a hit or miss with this place. They don’t work with you they work against you. I definitely do not recommend this place. PERIODT

Great place to buy a car, the overall employees are pleasant you might reach one who needs a little training of being courteous but I like working with Carmax

At first the person that answered the phone at car max I could hardly understand. The man could hardly speak English. So I hung up and then called back. Sounded like he just gave the phone to his girl friend, who could also speak very rough English. So after several minutes of try n to understand her I just hung-up and tried else where. However, I didnt give up on car max several weeks later I did more looking on line thru car max inventory and found the car of my Dreams in Winston Salem. They shipped it to Greensboro for free and the rest is history. The moral of the story is stick to your guns when buy n a car even when the times look bad, be patient, persevere and dont give up .

The process to sell my car was quick and easy, and I got more money than many other places offered. The lady who helped me was very friendly, as well as the man at the front desk.

We dealt with “James” and he was very nice and responsive. We test drive several vehicles and had a positive experience.

We knew what we wanted and saw you had it in stock online. The price might have been just a little high, but the no-hassle purchasing was well worth the little extra we may have paid. We would buy from CarMax again without a doubt!

CarMax service is fast and reliable. Wether you want to buy or sell a car, this place has an excellent costumer service and they will guide you through the process. I truly recommend CarMax.

Great experience selling my car. They were attentive, explained the process, and I felt it was very fair. Both times we were there we did not have to wait long, and it was fun to walk around the lot to see what their inventory was. Would recommend selling your car to them for the ease of doing it.

Did a good job finding the right car for me. Thought the staff here was nice. Even when I had an issue with the vehicle their shop was professional and worked hard to get it fixed. Have a had a great experience.

The entire process was so simple! I did the online appraisal, liked the offer, and went to the local CarMax for final inspection and was in and out within an hour!

This was a good experience, not because it went without a hitch, but because they overcame a lot of obstacles. They displayed a willingness to try everything that was within their power to get me in the car I wanted.

It is tough finding the used vehicle you want at a reasonable price right now. Carmaxs process makes it easy to buy what you want anywhere in the country. I found a great Buick Enclave loaded well below book value with a warranty! Shout out to Paul Reed for sticking it out with me.

Bought a car back in April, had talked to someone about returning it. It turned out to be not what we wanted and because no one made note of it after they told us we could and we weren’t able to make it back in the 30 day window they wouldn’t let us. We haven’t had anything but problems, the oil plug was striped and the oil was not changed. The front bumper has fallen off and we’ve had to fix it along with the skid plates coming off while driving. The check engine light comes off and on. We also aren’t able to have it registered because the paperwork is all wrong. Will never buy or do business with any carmax ever again. Also will not be recommending anyone we know there either. Awful customer service too, they’ve been rude to us on the phone.

Team was professional, transaction was easy and most importantly, Carmax paid the amount they initially offered for the car

I have nothing but positive things to say about CarMax in Greensboro. The selection of cars was great, it was easy to come in and test drive the car of my choosing. I did get pre-qualified online for financing options so I believe that definitely sped up my process. To buy my car I was in and out within an hour and my sales associates Don & Heather were absolutely amazing! Everyone was so friendly and they were very transparent with me. I am so happy I came to CarMax and if I purchase another vehicle I will go through them again!

My credit is very damaged due to my divorce, I had no transportation and was using Uber or renting as I could to be able go to work. From the initial conversation with a customer service representative to getting all the paperwork signed for a new car, the attention and care from every staff member was flawless. No judging, no rudeness, only kindness and professionalism. I appreciate your time, help and effort into making my experience great!! They do stand by their policies and warranty, incredible work ethics and amazing staff 👏 Thank you for everything!

Bill is an awesome salesman. Were glad to have had him

This is the third vehicle we have bought from CarMax and the third best experience we have ever had, buying a vehicle. CarMax went out of their way to make sure we were happy with our purchase. I would highly recommend using CarMax to anyone for buying and selling a vehicle.

My Husband and I had 2 different salesmen. If I were to buy another car, I would not hesitate buying from our SECOND salesman. We almost didnt purchase a car because of the FIRST man. He was very unpersonable, didnt listen to what we needed/wanted. Did not explain caremax care and filled out down payment and wrong option for the Caremax. The SECOND man we got was COMPLETELY PERFECT. He basicly started from scratch with us. He listened to our wants and needs. Walked us thru the process and now we are driving a new car because of him.

Great offer received on my car and very friendly!!

Carmax gave me the best car buying experience that Ive had in my 50 years of buying cars. Easy and fast and painless. Chuck Cormack is a very pleasant and professional salesman and I would highly recommend searching this man out. Thanks Chuck, I will buy another car from you. Well done everyone

Great experience. Thanks JB & Laura !!

Had a great experience at this CarMax. John Allgood helped me pick out, test drive, and buy the car. He was very helpful and showed me all the things I needed and the options for my car.

I Love The Customer Repore The Sales Agent has With The Customer.akaMe!!! LOLHowever Please pay Close Attention to The CarMax Warranty.Someone Cancelled Mine Illegally.#PayCloseAttentionTo Details!!!

Since when do car lots refuse tests drives to 2 women that clearly have car insurance. This place made them feel like thieves... They will never get any of my business. And Ill be sure to spread the word wherever possible. They need to redo their policy if thats the problem.

Emma did an amazing job.

Yolanda was awesome. Low pressure, no fuss, no muss. The whole experience at CarMax was quick and seamless with no issues. It helps to know what youre looking for and have all of your ducks in a row.

Great customer service!! Wonderful staff selling quality vehicles! Id say I would shop here again, but this car is so awesome I wont have to worry about that for a long time.

Very helpful,very nice and professional, had a great experience, and love my truck

I can sum up my experience in one word EXCELLENT! This is the second car I have purchased from CarMax and have had an excellent experience both times.

Purchased a car on July 5th. I liked it. Noticed that one of the tires was at 37psi and the others were 42 when I left, but didnt think anything of it. 10 days later. I traveled round trip about 60 and stopped to get gas near my home. Fill it up. Hop back in the car. Press the button. HVE SYSTEM FAILURE. Huh? It is a hybrid. So I try to start it a few times. Nothing just the HVE SYSTEM FAILURE. After about 10 minutes it does start, but the check engine light is on. I call CarMax customer advocates the next day. Lets bring it in and transfers me to the place that I purchased the car. It is a Friday. We dont have an opening until Wednesday can you bring it in then? I guess if you have early drop-off, but it is my only transportation do you have a loaner (when they were selling me the extended warranty they mentioned the loaners). Yes, but can you come in at 4 pm. No. My work wont allow it. Ohhh.., we close at 6. But the lot stays open later. Yes. Could you leave it for me? No. So..., I have purchased a car from you. The check engine light has come on within 10 days after your thorough inspection process and you cant accommodate me at all? The service department is open M-F 8:30-6. Ok, but I have to miss work to get a loaner? Yes. So I go out on Saturday to check the car and there is low air pressure warning on. The right rear wheel is down to 28 psi. It has a slow leak. And CarMax? They could care less. Bring it in to us. Then I dont have a car. Within 12 days the car has a check engine light and a slow leaking tire and CarMax has done absolutely nothing to work with me. Nothing. Let me say that again. Nothing. This will absolutely be the last time I will purchase anything from CarMax. Awful service. Awful commitment to make things right. And awful willingness to work with consumers.

I drove over 3.5 hours to get here to look at a car. They had an incorrect listing posted and did not show any of the major cosmetic damage to the car. Worst car buying experience of my life would advise anyone else to avoid even driving onto the lot.

The staff that helped us was kind and knowledgeable. It was the easiest car buying experience ever.

My experience was amazing! I was immediately greeted at the door. I went there with the intent to just look at options since I haven’t upgraded my vehicle since I returned home from the Navy. The salesman was very honest and straight forward with every option presented to me and I honestly felt he had my best interest at heart. I ended up driving away in a vehicle that I was so proud to have and everyone involved was very professional and the facility itself was very clean and organized! I highly recommend carmax to anyone!

My overall experience was a great one. From the sales guy Paul to the finance department Lora, they were both professional and pleasant to work with.

A truly unique experience. They all made me feel like I was the most important person they ever helped. From the beginning until the time I walked away with my car I felt that they wanted me to enjoy my experience. They were clear and upfront about everything. They guided me step by step until I drove away.

Im here at CarMax in Greensboro North Carolina with my son.Albert is helping us very professional;polite and very respectful. Any question that me or my son ask him;he take his time to explain it to us. Albert is very concerned with my son getting the right vehicle at the right price and the right monthly payments. Thanks Albert. Lewis Williams jr. And son.

Great experience. Big thanks to Wes, Charles and Sydney!

At the business desk a blonde headed women serviced us. She was super efficient and friendly. She was excellent.

First time buyer here, Darryl made my car buying experience great and easy . So helpful and answered all my questions. I highly recommend this place and Darryl as a sales consultant !!

Thomas (sales) and Lora (finance office) were a pleasure to work with! Thomas stayed hours after his day was supposed to end (sorry!). Went as smoothly as we could have hoped. Thanks again!

Young Lady was very nice

The process was way too long, my payment more than I truly wanted. But I needed a car. I love the car, noticed a few flaws in the car now that I see it in light, which I purchased the car at night. Overall, I like CarMax, but I love my car more.

Great. Brad McDaniel was so nice and very courteous. no pressure at all.It was happy experience, without any stress. I am really stisfied with the car I purched so far.

Excellent experience. Great deal when selling my 2017 truck. Highly recommended if you dont want to sell private.

This was the third automobile I have purchased from Car Max and it is the easiest most relaxed way to buy a car. If they dont have what you want and if its somewhere else they will transfer it to you location. Their sales force, business office and service department are all 100% for the buyer. Mike Ward

Great experience those guys really try to go out and help you out when they can

Didnt like at all salesman was arrogant and rude,seemed he was bringing his home problems to work, wont negotiate on cars bad experience all the way around.

They made my whole experience smooth and stress free. I will definitely be recommending them to my family and friends!

I have the worst credit ever!! Student loans and a lot of other stuff. This my second car experience thru Carmax. I walked the lot and just like my first experience the car just chose me. I wanted the vehicle when I first saw it but I was thinking I cant afford this. But I ended up walking off the lot with what I really wanted. It was my birthday so that made it even more special.

I havent been on many car lots during business hours without intent to buy. This day, I was only looking with a friend. It was nice not being hounded by hungry salesmen as soon as I excited my own car. I do miss vehicles being unlocked but understand COVID has required some changes. Plenty of selection and reasonably priced.

I hate buying cars but this place made the whole process upfront and painless. Staff are a pleasure to work with due to no pressure sales and no haggling. Great quality used cars they stand behind.

Horrible. Horrible. Horrible customer service. Sent us to the lot to look for ourselves. We were never helped as we looked at vans the entire time we were on the lot. Realizing we couldnt just walk off the lot to get back in our truck we had to walk back inside. At that point we beelined for the exit and the staff looked confused like we were going to actually stop. No thanks. If you wanted my money you wouldve tried to help us on the lot when we had questions. We took our money elsewhere.

They sold me a car with a broken latch. I had to go through so much just to get oil in my car. Make sure you double check everything. Also, if you’re trying to make an appointment DONT DO IT ONLINE. They never confirm with the actual place. A headache all around...

We have both purchased cars and sold cars there and in all cases the experience couldnt have been any better. My wife and I both enjoy going there. We recently sold our 2012 Mustang GT there and the process was quick and efficient. The price they offered was very reasonable. Highly recommend CarMax for both buying and selling a car.

Experience was awesome and everyone was generous while making a purchase. Employees provided me with excellent customer service. I would definitely recommend Carmax to everyone searching for a reliable vehicle!

I purchased a car last week. As part of the process Daryl Simons promised me a refund of the $99 transfer fee I paid to have the vehicle transferred from Myrtle Beach to Greensboro. Well here we are 5 days later and no refund. Doesnt look like they ever planned on honoring their commitment. This small item has really turned me against Carmax. Well I decided to call Daryl and he got involved and it was handled immediately. Im changing my rating to a 4 overall, but Daryl gets a 5+++

Great 30 minutes in and out

Working with CarMax has been the best experience I’ve had purchasing a car. It was quick and easy. Brian was very thorough but didn’t have me on the phone all day or called me multiple times needing more information. I couldn’t believe how fast the process went and once my car arrived; I went and test drove, signed the paperwork and was out of there. I will definitely recommend CarMax to anyone who’s looking for a car.

Love this place,very busy but they get it done!!