Brought my my Milwaukee saw in for repair. Turns out it was my issue and they corrected it free of charge. There’s definitely something to be said for buying tools from people who understand them and can provide recommendations and service. They also carry large tools (planers, band saws, ect so they basically replace Home Depot and Woodcraft and provide more tool knowledge.Will be my future “go to” place for tools.
Had a wonderful experience at Dr. Tool this morning! Brought in my Dewalt portable table saw, Jim, in repair area took the time and knew exactly what the problem was as my blade would not go down….turns out it only needed to be lubricated and the saw worked fine after that. I offered to pay Jim and he said no charge, glad to help! This store is amazing….thank you Jim again.Jerry Schmidt, Crivitz, Wi
Nice store some sales people are great, some seem like they dont have time for you. They cut there Saturday hours so unless your unemployed its hard to shop here. Another sign that they mostly only care about commercial accounts.
Have had two very good experiences with The Power Tool Store. First was couple months ago which my weed wacker that had its string device stuck beyond repair by me so took it around with no joy. Then saw PTS on web and decided to take on last attempt before dumping tool ... it worked good for so long, did not want to disgard unless no other choice. Well the guys at PTS were great. They unloosened the string part and then put on a new bump type device and gave me some starter string. As the guy in the tv commercial says who does that. Very good experience and the people were friendly and helpful. Where can you find that these days. Give em a try, dont think you will regret it.Now for second experience, perhaps better than first. Brother passed and I got his Milwaukee power drill. It was great and all other attempts at unscrewing phillips head from my large deck were impossible until I used his Milwaukee drill. It had a ton of sentimental value and awhile back would not charge the two batteries. I took it to a ACE hardware place that has Milwaukee stuff all over. On day when I was there asked about old drill and they said bring them in and they would check all of it out. Did so, what a big mistake, after waiting for 15 minutes for someone to help was told that the Milwaukee stuff was to old and they could not help me. On a hunch took it to PTS. They check it out and told me it seemed to be the charger the batteries were taking a charge but did not have a replacement, to old. Well I thanked them for their help, now I knew what I needed and a couple of weeks later I received my used charger via EBay and voila my Milwaukee drill is working great. Thanks PTS, again service was great, you have a long term new customer.
I brought a Simpson pressure washer in for a warranty repair on June 16th and was told 3-4 week turnaround. After 6 weeks I called and was told they had ordered a part and were waiting for delivery. Two weeks later I called again and was told they didn’t know when the part would arrive. I then called the store I bought it at and they agreed to replace it as defective. I called Power Tool Store and told them I didn’t need it repaired and would pick it up the next day. Because of an injury my wife went to pick it up. They were extremely rude, said they couldn’t find it, said we picked it up yesterday and then when they did find it were again very rude and refused to help my wife load it in the truck.This is the worst service I’ve ever seen and will never return to the Power Tool Store. I gave them two stars because they were decent when I brought it in but that was a 40ish age employee and today it was a barely 20 something employee with a severely bad attitude. I would recommend looking elsewhere for tools and repairs if you are in the market for those things.I will never go back and all my friends and relatives will here if this incident.
What a great support experience. I was attempting my first bowtie or butterfly splint on a walnut slab, and my Bosch router just seemed to be missing something in the assembly of the special bit system. I sent photos to Router Expert Jim Diederich, and he quickly figured out what I needed and shipped the part to me that I needed. I am very much a novice and enjoy learning new things - Jim was patient and knowledgeable. Both skills are really helpful and rare these days. Thank you, Jim, and The Power Tool Store!
Amazing customer service as soon as you walk in the door! Definitely recommend The Power Tool Store to anyone who is looking for good product & service.
I have been buying tools for a number of years from the Power Tool Store from my tables saws and planers to my latest Max rebar tying tool. Jim and Aaron gave me a great product demonstration to help me understand how to load the wire and operate the tool. It has saved me an incredible amount of time in the field. I am very happy to buy my tools from them.
These guys were the only distributor who had the tool I was looking for in stock. Several other sellers took my purchase and didn’t tell me they were back ordered until it was past the date that the tool should have arrived. Fast responses and fast shipping.
Just ordered parts for my yazoo commercial mower . jim did a fantastic job helping me with the order .
Everything thing a handy man needs
Knowledgeable people with all the tool selections one could need.
Its always a pleasure to stop in here!They always have what I need
Very helpful. Made sure the part I needed would fit because it wasnt the original brand they could get.
Wonderful experience shopping here. Have bought several items from them from saw blades to shop equipment. One thing I like about them is each person has their own opinion based on their experiences with the tools rather than what they are being told to say. You can tell they use their tools in addition to selling them. When I have gone in if somebody isnt working with me there are several others that are asking if I need help. Theyre honest about their prices and are very competitive (especially for being local and not being a big box store). They also have specialty tools rather than just the generic ones that the big box stores have. Great local store with real people that have their own experiences/opinions. Highly recommend!
Fantastic store with an excellent selection of tools including Festool and Saw Stop. Jim has helped me multiple times in the store and is incredibly knowledgable. He went above and beyond in walking me through the benefits of various options and was able to order in a saw that was not available elsewhere in town. I would highly recommend this store and working with Jim without reservation.
I called and they hung up on me and wouldnt answer when i called back
Great customer service, very polite and extremely informative.
Joel has been excellent to work with. Verify knowledgeable on all the Milwaukee power tools. Have an ample inventory of tools. Very satisfied with my experiences dealing with Joel and the Power Tool Store.
This place has great sales. They ship quickly and have the items im looking for i stock. Joel and Wally were great to deal with. Thanks
I highly recommend stopping in if your in the market for tools. The staff is friendly, prompt, and knowledgeable. The pricing is very competitive, not to mention the convenience of the in house repair shop.
I bought a lot of tools from this store. Excellent customer service and super fast shipping.
Warranty department was huge help and treated me even better!
Helpful and attentive staff. Very knowledgeable and helped me find the router table and parts that I needed.
Very helpful
Great place for anything power tool related! Staff is always super friendly and helpful. Warranty claims are turned around very fast and they always have the best deals in town! The only place I buy my tools from!
Ive bought MANY tools here. But I wont any more! I finally needed to use customer service and it is horrible! I was ignored and laughed at by 2 different people in the same phone call. I bought a radio with charging capability. After 3 weeks of use, the charger stopped working and the radio wouldnt play without a battery. 2 more weeks went by the time I brought it in. They didnt want to service it because it was over a year old! I just bought it from you! Oh, well check into it. There is no reason it shouldnt have just been swapped out. If you buy a product and they dont stand by it, what does the at say about them. It was 5 weeks before they called and said it was ready! And they just pulled a new one off the shelf and here ya go. My tools have been dead for 5 weeks, Ive been borrowing tools and begging for a charger. There are plenty of stores that back the products they sell. DONT WASTE YOUR TIME HERE!
Terrible. Just terrible experience I never have had this experience with any other place. I bought a supposed to be Brand New Milwaukee Packout Radio. Got told it was used for a tool expo, then sent out so it was used. I even let that part go. I get it and the speakers are blown. Took 11 days to send out to me even after I called for 3 days in a row about it. Even when I sent it back I paid for the shipping have proof of $44.16 because I wanted my money refunded back. I was gonna give another chance I live in New York had a fellow electrician from the area tell me how good they were. Wrong...wrong....wrong. I will never buy or give a better review to this company and even the help I recieved was terrible. Hope anyone who purchased or will be purchasing from here takes a good look at reviews and doesnt. Sincerely a very angry buyer. Buyers Beware. Update its March 1st 2020 as I edit this I hope others read this review and think twice about wasting time and money here.
Great place to purchase tools, purchase tools for construction business.They stand behind the products they sell, friendly people.
I had an old cordless drill that wasn’t working. Not sure if it was the battery or the drill itself. Took it in to the service center, they looked at it and determined I flipped a safety switch on the tool thst prevented it from operating. I was the one who felt like a tool.Will go back because of their helpfulness. Great selection of equipment.
Great service and great deals. Super friendly and helped me right along and understood my situation of money and didnt push me into anything. Will go back for sure.
Incredibly amazed by the customer service when walking through the door. So helpful and know exactly how to find what youre looking for. 10/10 recommend!
At there open house good deals helpful staff
Great place for power tools and equipment. Very helpful and knowledgeable staff.
Incredible customer service at the back desk. Would definitely recommend!!
Terrible!!! We took our running chainsaw in to be repaired. They told us they couldnt repair because their was no guard on it. My husband went to pick it up, was charged $17, because they looked at it. Then they brought it out to him in pieces in a box. They refused to put it back together. What!? We will never take anything here again and will tell everyone we know of our experience with this shady business.
I love the layout of the store. So easy to shop here!
Great service always helped when I go in there. Good deals on tools and lots of specalty tools!
Horrible customer service, got screwed by management few times now. Never coming back
People spend a lot of time arguing Stihl vs Husqvarna chainsaws. Bottom line, both companys make good chainsaws. A wise man once told me Dont choose between chainsaw brands. Choose a chainsaw that comes with a good service center.There are better service centers for Stihl and Husqvarna chainsaws in Green Bay.
The tool sale is and always a well coeordinate event when it comes to checking out. But hence I like to buy my tools there.
Definitely the place to go for ur tool needs
The second time stopping in. Six people on the desks and floor, never acknowledged. Lots of discussion on their evening plans, but none about customer. My money will go elsewhere.
Great service
Service was excellent
The place is awesome