Absolutely unacceptable customer service.I spent over a month finishing a frame, I had to use 3 different colors and a top coat to get the finish I wanted. Once the finish was complete it was ready to have a mirror installed. This company had excellent reviews so I went with them. Don’t let the good reviews fool you.First problem: When dropping the frame off I was quoted a certain price for the mirror and instillation. Then when I was called to pick it up the mirror was not installed in the frame. They said they would install it. I got a call the next day saying I owed them more money for the installation because I was not charge appropriately the first time. When I was told at check out that I was paying for a mirror and instillation. They waved the additional instillation fee after I told them this was not appropriate.Second problem: when I picked up the mirror the lady came up with it and said they damaged the finish with the tape they put on the frame! Like I said previously, I spent over a month getting the finish completed on this frame. I told them to fix it and left. I got a call back saying there was nothing they could do to fix the finish but I can sand it and repaint it!!! If only it is that easy! I now need to uninstall the mirror, sand the whole thing (like I said previously I had to use 3 different colors to get the correct color), wait for appropriate temperatures to paint (now that it is getting colder outside), and then reinstall the mirror.I thought that was all of the problems then they delivered the mirror to me (as a curtsy for destroying the frame’s finish).So, now to problem number three: each edge now has nicks in the paint!!If you value your belongs please do yourself a huge favor and seek glass services elsewhere.
Moffat Glass replaced 8 south-facing builder’s grade vinyl windows with low-E annealed glass vinyl ones. The difference in heat/cold/sound coming through is stunning. Three years later the windows still look spectacular, even after all of the intense sun and fire smoke. The price was fair and installation excellent.They recently replaced a south-facing storm door with a low-E one. Again it was a great price and expert installation.Over the last 43 years I had Sears, Anderson, and two local companies replace windows in houses I owned. While all did a great job, I didn’t like the hard-sale effort (sign now) of one of those firms. Moffat Glass doesn’t do a hard sale or sales forum. They just came out, listened to needs, and gave a fair honest estimate.Moffat Glass is one of the best home-improvement companies I’ve ever dealt with.
I would like to thank Moffat Glass for their complete lack of follow-through which ended up saving me $600.In January I got a quick estimate from Amber for a shower enclosure based on measurements that I gave her. I then scheduled their guy to do exact measurements on February 5. He did the measurements and suggested that we take the glass higher, almost a foot, than the 73 the current, framed enclosure was. I also told him we needed two pieces of glass for cabinet doors.11 days later, after not hearing anything from them, I sent an email to Amber asking what the status was. I got an email back that said that Amber had been out of the office since the previous week and they were forwarding my email to Mike. The next day I got an email from Mike saying that I just needed to pay a 25% deposit and sent me an invoice. The problem was that the invoice indicated the EXACT measurements I gave them initially and didnt include the other glass we needed. I asked about the measurements, specifically the height which was supposed to be almost 85. Mike said that they were planning on making it 74.5 at no additional charge. Really? An inch and a half?? After we discussed taking it to the top of the tile which is 85 inches?? I asked him about that and asked what the measurements were that they took.I never heard anything else from them.So I called another company to come measure and do the enclosure and other glass for our Chateau ;)They happily took care of it and we have a new enclosure already plus the additional glass for $600 less. They will be doing our basement windows now as well!!
I needed a shower door guide installed rather quickly. Moffat Paint and Glass of Greeley, CO was here in less than 24 hours and took care of the situation. You cant ask for anything more than that.
Needed double panes replaced in 4 house windows for which seals had failed and were fogging/frosting in between the panes. I picked Moffat Glass due to good recommendations from neighborhood folks and after checking BBB rating. Two of the windows were large picture windows and one was an exceptionally high clerestory bedroom window. Rene and Roberto came and measured, then did installs when the glass panes were available. They were cordial, professional, thorough, and efficient. Couldnt have gone any better, IMO, and we were pleased with the cost and warranty coverage. I highly recommend Moffat Glass for any glass needs.
Couldnt find anyone in Fort Morgan that would cut me a small piece of glass without having to wait a few days for it. Googled it and called. They were prompt and very courteous.
Had a great experience with Moffat. Brad the installer was professional and excellent at his job. He replaced the glass in a couple of windows, re-caulked several windows and fixed the mechanisms in our tricky built into the window mini blinds. I also appreciate working with the office associate Amber, she was prompt and professional. Highly recommend Moffat glass!
Neighbors kid broke me window and Moffat fixed it up well. I remember those days (barely), so I dont blame the kid. Just glad theyre out there having fun.
Im very thankful to have worked with Moffat glass. I needed a large piece of glass for my hotel with special cuts and Moffat nailed it perfectly! The installers are very careful and did an amazing job. Amber was the one always taking my phone calls and she is a pleasure to work with. Very knowledgeable and patient. I will absolutely be using Moffat again and I highly recommend them!
We love our European style shower door. We got several different quotes and this door design was the most stylish with very clean lines. The folks at Moffat Glass were great to work.
Anytime I have a project that requires a skill level greater than I can provide, I call Moffat. Ive relied on them for many years. Theyre always on time and always get the job done in a most efficient manner. The workmanship is always second to none. Thank you Moffat, for another job well done.
Amazing work at an exceptional price! Rick cut and inserted glass for our new cabinet doors and they came out perfect! The turnaround time completely surpassed our expectations! Hands down, the best customer service we have ever had! Will use Moffat Glass for all our future glass needs.
We needed our patio screen door replaced. Moffat answered the phone (something that 3 other businesses did not do), scheduled someone to come measure the same day, manufactured our non-standard sized door and installed it within a week. We have yet to hear from the other businesses we contacted who told us they would get right back to us. The quality of customer service was very good. Everyone was friendly, professional, and expressed appreciation for our business. I do not hesitate to recommend Moffat Glass. They have been in Greeley for a long time and I can see why they have lasted.
I just want to to say thank you to Brad for his great install of a broken window. He went over and above by helping me clean the matching window in our kitchen. He did a fabulous job. He was kind and very personable. The whole job was handled very well by Moffat Glass. Thanks.
I had a frame-less glass door installed in my master bathroom. Josh and Jose were fantastic! And they were the the lowest cost of any of the glass shops I called. Highly recommend this company!
We have used Moffat Glass for several repairs on multiple houses over the years, and have been completely satisfied each and every time! Mike Garner is our go-to guy at this business, and he makes the entire process seamless and easy! Every window replacement weve had done has been quick and efficient! The team members who come into our home are always courteous and professional! I highly recommend Moffat Glass if for all your window and glass needs!
Lucas and Anthony just came out to install our new glass shower doors in our master bathroom, and they did an AMAZING job! Very friendly and professional! They went above and beyond to meet our needs when my husband and I changed our minds last minute about how we wanted the doors to look! We cant thank you guys enough for helping us to complete our bathroom renovations! We really appreciate everything you guys did!
I called in to ask about my window and get a quote. I spoke with a Jenn that was very helpful! She was very professional and helped me set up an appointment. Thank you Jenn!
Each time Ive used this glass company, Ive called them for an estimate, they came out to my house then never provide it. I always have to call them back and ask for the estimate... It always surprises me when I have to try so hard to give away money. PLEASE CALL ME WITH MY ESTIMATE!
I needed replacement glass cut to size. Moffat measured my sample pieces and cut the new ones to match. I was pleasantly surprised when the order was finished sooner than expected. They even texted me when the order was finished!
Moffat glass does great work. The price is right and the install guys Lucas and Anthony are awesome fellas. I would highly recommend this company. If you have any issues they are more than accommodating to come by and fix stuff. Lucas, Anthony and the mike’s thanks a bunch. Clint
Amber is very nice & helpful. The man that installed it was super polite & even wore shoe coverings in the house, taking them off & on multiple times. I was impressed.
The service was excellent at all stages of interaction with this company. They were quick to respond and provided exceptional service throughout.
Moffatt and the gentleman doing the service were outstanding from start to finish. They are a huge presence in the community and have not forgotten their customers. Ill use them again and Ill recommend them to others.
Moffat Glass is the best! They show up on time, give accurate quotes and do fantastic work. We couldnt be happier with their work.
Daniel did a great job in removing the broken ropes that hold our windows up in our old historic house, and installing new ropes on all five upstairs windows, with minimal damage to the trim (a tedious and painstaking job). GOOD JOB DANIEL!
Amber was extremely helpful and punctual. Definitely will be back.
Rene did an excellent job installing our bathroom mirror. He was punctual, accurate, clean, and very pleasant to deal with. I strongly recommend Moffat!
Great company, they stand by their work! They came for a shower door repair, they had done the installation. Once they discovered it was an issue related to the original installation, they came back the next day and completed the repair for free. The work was well out of warranty, we bought the house 4 years ago. Thank you for a job well done!!!
Lucas and Anthony were so professional and efficient when installing our sliding shower doors. Their work looks amazing and we are completely satisfied with the finished products!
Very quick turn around and very professional customer service.
Josh and Tony with Moffat Glass provided excellent work and were friendly and respectful of our home. We highly recommend this company for all of your glass needs.
My name is Elisa Kunkel and In the last 4 months we have put shower doors on all of our bathrooms. Mike and Eric are perfectionists. They do a wonderful job!! I would recommend them! If you want High quality they are TOP NOTCH!!!
These folks always do me right. Knowledgeable, friendly folks.
We are a car dealership in LaSalle, CO.. We needed work done on one of our big, front windows. I placed the call, they came. The next day, I get to work, and the window was fixed. Very friendly and professional. Extremely quick to fix the issues at hand. Pricing was FAR less than expected. We will continue to utilize Moffat Glass for all of our glass needs. Thank you!
Perfectly installed windows, no hassle. Courteous team of guys, showed up on time, and ready to work! Windows are great, amazing.
We had Moffat Glass fix a screen door for us because our knuckleheaded cat likes to push through it to go outside. They had several different options for us, and helped us choose the right one (yes, we kept the kitty) for us. They had the job done in advance of the scheduled due date and got us checked out and on our way. These guys have been around a long time, and they know what theyre doing. Highly recommend!
The service man arrived within the time frame I was told to expect him. He was efficient and friendly. My door slides smoothly now. From the initial visit, to ordering and setting the return appointment, Moffat Glass did everything they said they would do when they said they would do it.
Moffat glass installed shower doors in our new home two years ago and did a great job. After the install, we decided to change the handles on the glass sliders and they came back immediately. We also used them to replace the shower door on the house we were selling - another great job.Today, the sweep on one of the shower doors broke, I stopped by their store and they cut a new sweep while I waited. Great work, great customer service and just some of the friendliest people you will ever meet. Highly recommend.
Great company. Dont try to cut your own glass unless you know how. I wasted a few bucks before calling them.
Anthony and Lucas did a great job with our installation! Our shower door is beautiful, they showed up on time, were professional and cleaned up after themselves!
They can come to your home & do repairs on A broken window.
I ordered glass from a competitor that turned out to be nothing more than a storefront that orders glass from a Denver shop. The glass I ordered was not in when promised. I drove to Moffat Glass where the glass was cut while I waited for 1/3 the cost of the other company. Great experience!!! A true glass shop with excellent customer service.
Mike did an amazing job on my shower door, mirrors, and screens. Up front and honest. Great customer service!!!
Wasted my time trying to do business with this company. Took in a window frame to get replaced and submitted my order for a glass replacement. They said they would call between 4-7 business days once the glass came in. I didn’t get a call back in two weeks, so I called myself only to find out that the order was never placed. Along with three other customers orders, due to “faxing issues”. I went without a window in my home for two weeks. You would think they check up on these type of things but no. I picked up my frame and I went to PRO GLASS and they rush ordered my glass to get me taken care of, Also the price was extremely cheaper that what Moffat was charging. Very disappointing but glad I’m taken care of now.
Quick easy friendly affordable
The installer left metal shavings in the shower after install of glass door which cut up feet. Amber denied it happened and removed $50 off my $1000 custom door.
Prompt service, good pricing and customer service. As a small business owner, I approve.
This is for Rudy Daudert. We went in in person and ordered top of the line storm door. They were to come out end of the week. Got a call day before confirming. Nada. No call, no one showed up and no response as of now a month later or better. Guess they dont need the business. So dont call or go see them.
Needed a couple huge mirrors I aquired from a yard sale trimmed up because of cracked edges. They were so helpful and SO affordable!!! Definately will use them again. Thank you!!!!!!
Service is great and staff is very friendly and knowledgeable!
Great family owned business...
Very helpful staff when my daughter broke our house window they fixed it right up.
Extremely helpful and accommodating.
Awful customer service and would not make their mistake right. One month later still do not have a window and were just told it will be 4 more weeks. We will never use moffat glass again!!
Great selection of paint. Customer service was outstanding as well!
I found the services of Moffat Paint & Glass to be prompt, courteous, and reasonable priced. I will be using their services in the future if the occasion arises.
I went there years ago to get glass especially cut for my furniture tops and they had hands down great service. They were very friendly and prompt with my glass order.
Awesome people 👍
Great company to work with
Called to get a replacement sheet of glass for a curio cabinet price was alot cheaper than I wouldve even guessed
It’s been 16 days since they came out to measure for a shower door. Was told I would receive an estimate by the end of the week. Even after 2 calls to their office, we still haven’t heard back. I guess I’ll have to go elsewhere.
Disappointed in Moffat customer service. Moffat Glass cant even keep a scheduled appointment. Then when you call to ask what happened they dont even have it wrote down. IF YOU CANT PUT IN A WINDOW JUST SAY YOU CANT DO IT!!!!
Great