Rochelle Fisher was the most amazing salesperson I have ever met! She was extremely helpful in purchasing my 2022 Arcadia Denali! She made sure everything went smoothly and that I was happy with my new car. She truly made this experience a great one. Anyone looking for a new car should definitely deal with her. She is the best of the best. I couldnt be more happier and I will definitely be referring people to her when they are ready to buy a car. Thanks again Rochelle I look forward to doing business with you in the future when my lease is up!

Northbay Buick GMC is the best!!! This is my third lease with this dealership and I have nothing but praise for my salesperson, Rochelle Fischer. From the moment I stepped foot into the showroom, she was very attentive and helpful. She worked with me to get the perfect GMC Terrain, and at an excellent monthly rate. I was in and out quickly! If youre in the market for a new car, definitely go see Rochelle!!! A+++

The salesman, Mitch Goldberg was an absolute delight to deal with. Very professional. Joanna got me through the paperwork very quickly and was informative as well. I recommend them and this dealership highly.

Ive bought and leased multiple cars with Dan Cunningham #DanSellsTrucks. He has always treated me great, and has given me and my family excellent service. Definitely Recommend - Go See Dan Cunningham. Ashley Rodgers in finance helped make the paperwork easy too!

For the last six years, I have been leasing my cars from Rochelle at North Bay Buick GMC. She is trustworthy and knowledgeable. Rochelle is also polite and professional. She explains the pros and cons of each vehicle and consistently finds me the right car for my needs at the time. The final price of my latest Buick Enclave was exactly as negotiated. I am extremely happy with the price that she got me. It was exactly as negotiated. Go to Rochelle at North Bay Buick GMC if you want a quick and pleasant car buying experience!

Rochelle helped us lease our new 2021 Buick Enclave. She made the process very easy from start to finish and was a pleasure to work with. She followed up several times and was always willing to answer all of our questions. Thanks Rochelle!

Marcelo made this the easiest process I’ve ever went through to get my car. He was such a help and listened to exactly what I wanted and delivered. We spoke over the phone and when I arrived at the dealership it was all ready to go!I highly recommend Marcelo and the entire dealership especially for teachers and first responders!

As always, the dealership and individual service was stellar. This is my 7th car purchase with Rochelle Fischer and Beth Sussman. They are both extremely knowledgeable and professional. Will 100% recommend the two of them to all my friends and family.

Nice place … they are nice people Laura it’s very friendly….ps The coffee machine is the best 😁😁

Ive been dealing with Dan Cunningham since the days when was at a different dealership for more than 10 years. I followed him to North Bay even though its further away from where I live. Dan is patient, honest and always delivers the best deal whether to lease or to buy.

Laura was a great salesperson and got us exactly what we wanted

Amazing place to buy a car! I went in at 4:30pm and left at 5:15pm with a brand new GMC 1500 AT4! It was so smooth the transaction and no hidden fees or markup at all! Marcelo was such an easy person to work with!! I would highly recommend this place to anyone and you should ask for Marcelo for a fast and easy transaction. He doesn’t push you for a sale and doesn’t push you for all the extra options he treats you like a true friend! Anyways I am so happy with my pick up and would do business again if I need another truck!

Rude personal...very rude only cus I had and old model GMC a Gentleman automatically said this is not the repair shop Not knowing that I was in the market for a new vehicle. Ill take my business somewhere else.

Incredible customer service from Rochelle and Ashley when purchasing our new Cadillac. Very organized, detailed and super-friendly atmosphere made the entire experience enjoyable. Highly recommend! We will be back.

Awesome experience! John Campanelli & his team-Dan & Joanna were amazing. Such a seamless process to lease my 2021 GMC Terrain!! Everyone was very helpful & friendly. I love it & will definitely come back.

What a great purchasing experience. John Campanelli and John Tehrani were great and very professional. Highly recommend this dealership!

We just purchased our new 2021 EscaladeJohn Campanelli and Marcelo Nunez were great!!!Thank you so much North Bay Cadillac !!!

Had my car serviced at north bay GMC today .Gloria Alvarenga the service adviser was amazing and very helpful and professional .Would definitely recommend working with her .

I am not happy with sales and the warranty they push on customers. Another way to make money. These warranty dont work. It sad.

I had an excellent buying experience at North Bay Cadillac, Buick, GMC. From start to finish Dan Cunningham was thorough and honest about the pre owned vehicle I was looking to purchase. Any request I had was met and the end of buying process with Ashley Rodgers was quick and painless. Would definitely recommend anyone to shop here.

I have leased multiple cars from North Bay, specifically Joey Yadgar. The service is fantastic and Joey is incredibly responsive.

I worked with Alfonso Carlino at North Bay GMC. I had one of the best car buying experiences yet. Everyone at the dealership was extremely helpful throughout the entire process. They made it very easy and the price was one of the lowest that I could find. Highly recommend seeing Alfonso there- he is a great guy to work with.

Marcelo and Joanna are the best out thereThey really get the job doneI will recommend them to everyone

Dan Cunningham has been an absolute pleasure to work with extremely knowledgable and the entire proses was headache free I would recommend him and this company to anyone looking for a new vehicle I also personally love my new GMC 1500 at4

Had an amazing experience dealing with Marcelo Nuñez .I will definitely keep coming back and recommend everyone I know who is looking for a Cadillac!!!Thank you North Bay !!

We purchased a 21 Yukon Denali and found Alfonso Carlino to be extremely helpful and honest throughout the process. Alfonso made sure to get us the best price possible and will God willing, earn my business again. He deserves 5 stars on his own.

Mitch Goldberg was awesome! He gave us confidence in making the deal a smooth ride. Thank you so much!

I had the best experience with Laura Sodano she is very personable, experienced, and it was a pleasure dealing with her. I will definitely will purchase from her again. Everyone she have this experience with such a pleasant professional.

Thank you Alfonso and Peter,The service was great, the whole team was great. My wifes car will be purchased here. I will bring my friends to this dealer. Never been to a dealer that cares so much. Hope your guys are there for a hundred more years. God bless.

I had a great experience with this dealership. I’ve owned my car for 10 years and never wanted to lease. I entered the dealership just to see what they had, I came across Ashley who works there... she was an amazing person who seemed very genuine. She made the whole experience leasing a car feel honest and trustworthy. I’m now leasing a 2020 GMC Acadia SLT, if it wasn’t for Ashley’s great work ethic I probably would not have leased, but I’m glad I did... the car feels and rides amazing, looking forward to a great future with the company.Thanks Ashley

Will is the best in the industry and his team was very helpful, but Laura stood out from all. She was helpful and very attentive to my needs and questions.

Dan Cunningham was great and made things quick easy! Definitely recommend.

John Ogrady sold me my first car! I had an above and beyond absolutely excellent experience with him. He made sure to take the time to answer all my questions with care and detail and I could not have been more happy. He did not rush anything, took time with us to make sure we were very happy, and listened to everything we wanted! John went above and beyond when getting a car ready for me and I am very thankful. He looked for a version of the car that had details beyond what I thought I could get! The far is beautiful and better than I anticipated and defintely badass. I look forward to continue working with John always and I recommend him to anyone and everyone! Super nice man and he cares very much!

The staff from finance, to sales to manager John CAMPONELLI/Rochelle Fischer were A1!! Could not have asked for anything more!!!

Laura Sodano is Wonderful to Deal with. We will only work with her in the future. Totally Honest and Straightforward.

Laura and Ashley are amazing. Made buying a vehicle quick, smooth and easy.

Word won’t explain how the relationship I build so fast with Laura (my sales rep) she was so straight up and forward and pleased me all throughout the way of my purchase with her, I will deff recommend her to anyone and I will personally continue to do business with her !!! Thank you for everything and calling me and staying in touch throughout the whole process I really really appreciate that !!!!! Business well DONE !!!

I recently purchased a Buick Encore and had an amazing experience at North Bay.. The salesman, Mitch, was the ultimate professional and was patient and informative throughout the entire experience.

False promises and ignored phone calls... I got a lease from this dealership about 1 year ago. As part of the deal we were promised a Costco promotion that would provide $700 in costco credit ( which is as good as cash IMO ). We were told that we needed to be members, so we spend I think $120 for a membership JUST TO GET THE PROMOTION.The dealership was late to provide us with the leased car, and by the time they filed the paperwork they missed some promotional deadline that we were never made aware of. I have been calling weekly for the past 7-8 months, leaving messages and no one ever calls back. We were informed at some point of what happened, with the deadline passing, but they never tried to make it right. At best they just screen and avoid my calls ( I have never once received a return call, maybe 1 out of 8 calls actually gets me through to the dealer rep or the general manager, but nothing comes of it ).They made promises they failed to keep, and they wont even bother trying to make it right. Im even out of pocket the extra $120 for no reason, we never go to costco!

North bay Cadillac has the best salesperson I ever have felt with. See Laura Sodano for a great deal.

The staff at North Bay Cadillac are awesome. Tony, Chris, Lloyd and the rest of the staff made my purchase smooth and easy. I would definitely recommend doing business here.

John Campanelli and Marcelo Nunez were amazing!! They were so helpful through this whole process especially given the circumstances with the pandemic!! Everything was explained to me so thoroughly. I appreciate all their time and effort!!!

Got my car from John fantastic to work with gave me the best price very easy and got my car the same day i called up for a quote highly recommended

Amazing experience, great customer service .Marcelo went above and beyond to get us our new Terrain Denali .Thanks North Bay

Looking for a Cadillac, Buick or GMC YOU MUST see Laura

Such great people! Commuted out from Brooklyn to get my second GMC from them.

Laura Sodano is an outstanding salesperson. She truly cares about your needs and does all possible to exceed expectations.

Laura Sodano is the best!!

Marcelo is absolutely the best!!!! Ive been to couple of dealerships and most of them just try to take advantage of you! He didnt, and gave me the best customer service and an amazing deal on a car. Im really satisfied driving it, So if you ever go there Marcelo is the guy to see!!

Dan was great, helped my father get the truck he wanted

Laura Sodano was amazing, great experience - completely satisfied

There never have open if they thing your black America because the first thing service tell me is the price watch think was means to make not one bring truck there service. This second time l call and tell there three week wait But you call any other dealer ship it first come on day you make appointment. Other story of make America great

Had a great experience at North Bay Cadillac. Service consultant Moroni Donaggio was very kind enough to provide the services. definately visiting again.

NO STAR really but couldnt post without giving one so I take it away here!So disappointed and upset...took my car for a warranty repair and was informed about an hour after drop off that IT was covered BUT do to bad gas they had to flush the system for a mere $300!!! Mind you the car never had any problem running before or since but they felt the need to take my $300! I have a local mechanic who I trust implicitly because he highly qualified and not out to rip me off! Shame on you North Bay!

Will not service GMC cars/trucks that are covered under the GMC warranty unless they were originally purchased at this location. (inconsistent with warranty coverage terms)

Excellent service and support. Problem with our car and a loaner was provided. Part was supposed to take a few weeks and was found in a few days and our car was back to us in no time. Really happy with the responsiveness and courtesy of the whole staff.

Arrived at 12:55 for a 1 oclock appointment, my car (and I) sat and waited until 1:40 when I was seen by an Service Adviser, Barry. Originally I asked for Amanda, I had dealt with her before but she was evidently unavailable. After discussing things with Barry including previous issue I had at the Service Dept. he got my car in and performed all the services I requested, everything went well after the initial wait. Alignment machine in the front was not working so they couldnt check the alignment, a source of an issue I previously had in a prior visit. Also the car wash was not working so no car wash or vacuum this time either, neither the car wash or alignment machine were working last time I was there. Other then those issues the visit went well and the car is fine.

Purchased a Certified Pre-Owned 2017 Escalade.I just wanted to let everyone know about the top notch service I was provided.No pressure salesman hovering around you.It was a pleasure to work with Petar Ardeljan and staff members in the Pre-Owned department.Overall excellent experience from North Bay Cadillac.

John T gave us an amazing deal

Service Adviser Amanda was great, very helpful and accommodating, that was the (very) good. Now the bad, my previous adviser Brendan is gone (along with it seems many others), he also was great. The wheel alignment machine was broken (for a while as I understand it) so they couldnt check my alignment. The vacuum was broken (for a while as I understand it) so they couldnt complete the complimentary car wash. The technician I asked for is gone along with 2-3 other technicians so Im guessing they have an almost new staff which might signify something? They rotated my tires, after the rotation the car pulled terribly to the right when I test drove it, even Amanda who was with me saw the drift. Again, they couldnt check the alignment (which they had done just 3K miles ago) because the machine was broken. So their answer to the drift...un-rotate the tires, put them back where they were when I came in. I had complained about a rattle, its been ongoing since the car was new. The car came out and the technician said he couldnt hear anything, couldnt duplicate the rattle. Hence the test ride with Amanda, it took her all of about 2 minutes to hear the rattle, thank you Amanda. So now the car is going back in for the rattle, to hopefully check the alignment (if the machine is working) and drifting problem and to hopefully fix a LOUD grinding noise that occurs only on cold start-up. They had the car for 10 days last year for this same issue, they replaced the fuel pump and said that was the problem (it wasnt, took me 2 days to hear the noise again) so now they will try again to fix THAT problem again. During a previous service visit they damaged the driver side door, slight damage but still damage which necessitated a body repair, they also damaged the passenger side inside door panel which necessitated a return visit to the service dept. to replace the panel. I am VERY disappointed in the direction this Service Dept. has gone and it will DEFINITELY have an impact on my next lease and what Dealer I choose. I had a 2014 Acadia Denali before this, leased from the same dealer and the service was impeccable then, now not very good, I dont know what happened in such a short time but it is very disappointing.

By far one of the BEST places Ive purchased a vehicle from, everyone was professional, kind, courteous and helpful during every step of the process, from John the Manager, Peter the salesman and John in Finance...HIGHLY RECOMMEND

Everyone was great. All the members of the team were very friendly and professional. I would highly recommend this dealership and team to everyone.

They are the best at what they doCustomer service is amazing . Ive beenOther places but no place like thisBeth Marcelo and all the service deptThank you for going the extra mile

Wasted my time going there, for an advertised special that was confirmed with the sales representative. I originally looked at the same car 3 months earlier and my circumstances remained the same. The sales rep contacted me to come down and look at the car again as new promotions were available. After we test drove and worked out some numbers, my wife and I were informed that the price of the car was an extra $2500 since we didnt qualify for a GMC rebate. No where on the website did it specify this particular rebate. The best is that they then berate you and tell you that its only an extra $40 per month. Its a matter of principle and not about the money. Wasted enough time with them.

Nice facility with friendly, professional staff. Service is by appointment, and work is done on time. It has a clean and comfy waiting area, but in my trips there I didnt need to wait a long while.

Great service on my Acadia and a great customer service experience overall. Barry Weingart was excellent!

I recommend them to anyone wanting to buy or least a vehicle to go to them.

Barry was very efficient in getting the new set of tires for my car - despite he and Marino and Amanda seemingly being quite overworked. More service managers appear to be needed.

Mr. Marino was a gentlemen! The service he provided makes the difference. My wife brought the truck in for service and had my 5 year and baby with her at the time. Mr. Marino assisted her with the routine maintenance and did not try to sell her things not needed and made the vehicle accessible to my family. Great job!

They do not return calls. When they have a difficuld job they duck it.

Like every other dealer. They are only concerned about making a sale and once you leave with your purchase you are on your own. I received my registration from the dealer and its was all smudged, I was told Manager will call back and they will send replacement. I ended up getting a replacement through DMV.

Always professional at service department and really like my GMC Service guy Marino!

John was i informative and not plushie at all will return

AMAZING SERVICE!!! Staff are really on it and educated on the products they service.

Didnt fix anything on my list. Dont buy a gm car. I paid extra for my 2019 GMC terrain Lane guidnece but it still doesnt work.

Great comfortable experience. Marino is a gentleman.

Barry Weingart is awesome!

John Tehrani Is the best great to deal with it

Awesome. Barry is the Best!

Advisor Amanda was great and the reception area was great.

Garbage sales. Garbage manager. Received my deposit more than a month to get the car is not refundable.

I needed a extended warranty in which I was never told. The repairs cost me too much very disappointed.

Great Service center and a wonderful staff

Always a pleasure at North Bay service!

Very unprofessional service advisor

Great service thanks

Never been there.