We had the best experience at Texas Toyota! We needed a used car for our daughter and we didnt have many options...but they had just what we needed. DIEGO HUERTA greeted us, mind you it was a HOT day, with a smile and went above and beyond. He also has a very pleasant personality. Carl was nice and answered all of our questions. DUANE is one of the best!

I had the Awesome experience at Texas Toyota! I needed a New car have many options...but they had just what i needed. SALES Man Khalid greeted and help us get the best and easy processing of buying car, with a smile and went above and beyond. He also has a very pleasant personality. Khalid was nice and answered all of our questions. Steve is one of the best Finance!

A wonderful dealership with a great selection of used cars! Went up there about a week ago to get my first car and was fortunate to have been greeted and assisted by Adam Sadek. He showed my mother and I a number of good, quality cars within the budget I had set. Was a very nice guy and great worker!! I love my new car and definitely recommend this dealership to anyone and everyone ! Thank you Adam!

Casey Brown was our sales associate and we were very pleased. He answered all of our questions, knew all of the features and was easy to work with. We’ve bought a lot of cars over the years and have never gotten through the process as quickly as we did today. Steve Nafaa was also very helpful, transparent and efficient. It was a pleasant experience.

Came in looking for a used car - Adam Sadek was outside and immediately greeted us. He was very friendly and accommodating when I wanted to test drive a couple of cars. I have dealt with different car dealerships before and I have to say, Adam made it a very good experience. I am happy I came here all the way from Richardson, it was definitely worth it!

Nassar was awesome! He put me in a great car that I love so much! I’m so excited to be able to enjoy my new ride! This car is very reliable for my two children and my small family. He is so friendly and was very open to all of my different wants and needs! He is awesome

My wife and I have been on the search for a hybrid Highlander for quite some time. I finally spotted a Highlander and as soon as I clicked to inquire about it, I got reached out by Casey Brown from Toyota of Grapevine. A huge shoutout to Casey for being very informative and the best communication/follow-up I’ve seen from a sales person. We appreciate your patience and being honest with us.

Purchased my very first car yesterday from Matt at Toyota, and I couldn’t be happier with the experience! I was very intimidated at first, but he helped me find the perfect car for what I need. Duane was also very helpful and explained the financial aspect to me who knew nothing initially about financing! Loved every experience of it and would recommend Toyota of Grapevine

I had an amazing experience at Toyota of Grapevine today. Ralph Dormevil, the car salesman who assisted me, was extremely helpful and went above and beyond to help me find the perfect vehicle that fit my needs/wants. Steve Nafaa in the financing dept who also assisted me was very clear and transparent with everything, and broke down all the costs. A huge thank you to Ralph and Steve, and now I’m leaving a super happy customer with my new 2021 Toyota Camry SE Nightshade Edition. Ask for those gentlemen to help you on your next visit and they’ll take care of you. I’ll be recommending anyone who needs a new car to this dealership. Thank you very much.

Highly recommend this dealership! Within an hour of enquiring about a specific car on their website, I received a follow up to schedule an appointment. Then I walked out of the dealership with a new car that I was very happy with a few hours later. Nasser really went above and beyond to find me the best option for the best price and was very easy to work with! The entire process was quick & painless and every staff member I interacted with was professional & courteous. Very pleasant experience all around!

We had a great buying experience here. William Lomax, Internet Fleet Mgr. contacted us very quickly after our internet contact. He was well prepared when we walked in for our appointment. William was very knowledgeable about our new vehicle… demonstrating all the “high tech” features. We bought the same day and William helped us with programming our I Phone features on the Toyota App. We were offered a great finance rate, and Duane was excellent in walking us through the process. We have just now had another great interaction with William, he took ownership of the vehicle problem which was not mechanical, and brought in an expert who quickly made the car perfect. Kudos to Texas Toyota of Grapevine..and to William for his wonderful customer care.

Shehab was a very reliable and friendly person, let me test drive, and have plenty of options and great advice. He is definitely the person to go to. He may not sit comfortably in a small car but he will definitely get you the right car! 10/10 and the sales manager MR.Nafaa was extremely great and was able to get me a great price and low interest! At first i wasn’t sure but I’m definitely happy. The people here definitely are more friend then I imagine 10/10

They have inventory, which is good. But they still operate like the old school days (heres what we can do, oh let me talk to the manager, manager talks to his boss) everything you hate about car dealerships. But thats not even the worst part. Car wasnt ready for retail when we got there even though it had been in inventory for 3 days, it still was in trade in condition. They said it would be ready by end of day, so we made an appointment for the next day to pick up. Car still wasnt ready and no explanation. Its now been 24 hours since we decided on the car and still getting the run around. Overall experience was bad

Noah was my salesman. He did a wonderful job walking me through everything. When walking into dealer, told him what I was working with financial wise. Told me he would take care of me. Went to pull a car for me to test drive. When walking out explained I had looked at a few cars, and was interested in hyundai accent. Which happened to be the car he pulled for me. Everything was an easy, organized, clear process. I totally recommend toyata of grapevine!

This place is great! I bought 2 cars from Matt V. this year and he really took care of me. He went above and beyond to got me the price point that I liked. Multiple calls and follow ups after the sales to make sure everything was okay. I will def. comeback for more purchase in the future.

I went into this dealership with a difficult trade in situation and a strict budget. I had a car in mind but I doubted that I would be able to leave with it. However, Toyota of Grapevine got it done! Ralph D was my salesman and he was fantastic! He was very personable and knowledgeable. I also spoke with Bruce J who helped negotiate my price. He was very kind and achieved a deal I thought to be unachievable. Additionally, Steve N helped me with the warranties at the end. He was incredibly polite and professional and made sure I fully understood each option. This was by far the best car dealership experience I have ever had and it is very clear that Toyota of Grapevine prioritizes customer satisfaction above all else! Such a great group of guys that are a great addition to the dealership. Very happy with my purchase and will be recommending this dealership to everyone!

Avoid using Robert (service tech) at Grapevine Toyota!! He is rude and never solves the issues needed. Flat out lied to my face when I know they overlooked or forgot my vehicle. Just be honest! Request someone else!!!! Save yourself some time and frustration. Unfortunate

Very satisfied with how the process went and how fast Nasser got everything done for me. Nasser went above and beyond to help me and I look forward to seeing him again next year. I will be recommending this dealership to all of my friends and family.Thank you Nasser !! You’re the best!

Thank you to the amazing staff here at Texas Toyota of Grapevine!!!! Especially Adam and Alex.Adam was our salesman and he is just a ball of energy!!! He already had everything ready when we arrived. Ive never had that much fun on a test drive! Very knowledgeable and gave us some great tips on how to improve credit scores etc...Thank you so much Adam!!! Well then there was Alex, our financial service manager. He really gave us a great deal. He also made sure we had warranty and protection packages before we left the lot. This place was an absolute pleasure. May God continue to bless you both!!!

I took my car in for a 60k mile service, pretty standard stuff I thought. I was wrong. I picked up my car and started driving home, 15-20 miles in, my Check Engine Light came on… the check engine light wasn’t even on when I took it in.I called back the next day letting them know, and expressed my concern that something wasn’t done correctly…would this cause further damage to my car? Exactly what I needed going into Labor Day weekend with a road trip planned.I took my car back after the weekend so they could look at it, dropping it off early before work. Sure enough, I get a call that a hose wasn’t ever reconnected from their initial service… their mistake… and that was why the check engine light was on. Of course they said no further damage was caused but who knows.I have no problem with a mistake. What I do have a problem with is their lack of ownership of the mistake and lack of empathy. When I picked it up, no one said sorry, no one cared that this could damage my car, no one cared that I had to take time out of my day to drop off and pick up my car, Ubering on my own expense to do so. It was just “we got it fixed for ya”. Some “service” after spending over 1k for the initial. The lack of accountability on their part makes me question if they even talked with the mechanic who made the mistake. All I ask for is transparency, empathy and honesty, Toyota of Grapevine’s not it and will be going elsewhere.As someone in the service industry, this is highly frustrating. The staff could benefit greatly from some service recovery training. I would not be writing this review if they apologized and took ownership.ListenEmpathizeApologizeReactNotify

Shout out to Noah Ramirez and the rest of the staff at Texas Toyota of Grapevine. I’m in the automobile business and can really appreciate the professionalism Noah displayed from start to finish. He even picked me up from the airport in his personal vehicle !! Best part is the haggle free great price I got !!

Love the customer service here. Thank you Nasser with all your help today. I went in with a car in mind and drove off the lot with it.

We came to Toyota with specific details of what we wanted and Ralph Dormevil heard them all. He made sure we had a great experience, he directed us to a specific car and it was exactly what we wanted. It was affordable, good and reliable. He actually saved us time. We’re happy we came here and he helped us.

Worst experience. My boyfriend set an appointment up for a service and inspection for 2pm. Upon getting there the kid spent 10 minutes looking between two pages saying he couldn’t find that we had an appointment for him anywhere and told us to wait, while he went and started conversations with one of his buddies standing around. Finally about 30 minutes later we get to talking to the service agent about what we need to get done and he gives us what we thought was a set price of about $160. My boyfriend had a warranty that he had to use soon before it expired but apparently the warranty was only a mechanical warranty and wouldn’t cover anything that had to be done. We were told that the job would take about 2 hours, so around the time my boyfriend was supposed to pick his car up they said they were still working on it, but didn’t give him a specific time frame on how much longer it would be. After about 3 and a half hours they finally got done, giving him the bill of everything they did that came out to $700!!! Then he was told that he needed about $2000 more worth of work that needed to be done asap. After leaving the dealership with a bill way more than what we were told, he had to drive straight to work from there in which the car drove fine. A few hours later getting off of work his car would crank but not start whatsoever and every light lit up like a Christmas tree on his dash.

Noah was awesome! He was very patient and kind and worked with us in a courteous manner.

My daughter recently made a purchase at this location and our process/experience was great! Dexter was great from initial contact to follow-up. Sales Will and Finance Will were great as well! We felt that all involved with this sale did an excellent job ❤🚘👏👏

Went to get my vehicle serviced with one of the new service advisors Harveen he was really professional fast and efficient and great customer service definitely coming back again to see him.

My husband and I came in looking for a pre-owned Toyota Rav4. Ash greeted us immediately on arrival and helped us get exactly what we were looking for! He was very helpful throughout the whole process and made what I thought would be a stressful experience go very smoothly. Thanks, Ash!

The process took too long. The company should reevaluate how to speedup the process for greater customer service. This was my second purchase within 6 months and very disappointed with the time spent. Diego the salesman was pleasant. Too many people roaming and tired of waiting. I felt like we were waiting in an emergency room hungry and no water. We are diabetics. Not good experience. I hope car maintenance isnt as bad a purchasing.

Thank you Naser for your help . i got the best car for me because of you . thank u

Bought a beautiful pre-owned Lexus from the other side of the state.I was fortunate enough to have Nasser as my salesman.He was very quick to respond to inquiries, provided 360° video of the outside and inside of the car.He worked with me every step of the way and even on his day off.Im extremely happy with the experience.

This service center is terrible. firstly they consistently recommend services which arent reslly critical. earlier this year a female advisor recommended a $500 repair and the problem wss still not resolved after the repair was done. thrns out thr battery was starting to die and thats all it needed.they also keep you here FOREVER even if you have an appointment, even if youre the first person on the lot.today i was here at 6:40am, was thr very first car in the door and its been over two hours and my car still isnt fixed. all im getting is a brake flush. fonally clocked in at 2.5 hours for this service despite being the first car in the door!

Bait and switch. Was told no market adjustment, drove out and was then advised of an $8k adjustment. Wasted time & gas. Purchased through another dealer with no market adjustment.

I do not recommend their service department if you have a flat tire.If you get a flat and they don’t have it the earliest you can get your car back is 6pm, and that’s including if your vehicle was there since they opened…Not only that ESPECIALLY if you happen to get David he holds no value to your time. My vehicle was there before seven o’clock he didn’t get around to at the very least a phone call until 12…The service manager was apologetic. I will not be coming back through this dealership for any of my future services

I leased a 2020 Toyota Tacoma from this dealership, Texas Toyota of Grapevine, and the lease was financed through U.S. Bank. At the end of the lease, I called to ask if I could return the truck and they said, yes, come on in and ask for someone in sales. So I drove all the way to the dealership to return the truck and some tattooed meathead Sales Manager said we dont take U.S. Bank leases anymore, call U.S. Bank. So I called U.S. Bank and they said thats simply not true, call another Toyota dealership in the area. So I called Toyota of Dallas and they said they would be happy to take the truck from me regardless of the U.S. Bank lease and regardless of the fact that I originally leased it from Texas Toyota of Grapevine. I asked Toyota of Dallas why Texas Toyota of Grapevine would not take the lease and they said they just dont want to deal with the return. So, I wasted an hour+ driving up to this dealership because these guys are lazy liars. Do not recommend going there unless you want to get jerked around. I certainly wont be giving them any more of my business.

Shehab Abass was my sales representative. He did a great job helping me find the right car. I had a great experience trading in my car and getting a used Toyota Corolla. The staff is very professional and does a great job of explaining your options. They worked with me on the trade in value of my car. It was very low stress and the staff worked together very well.

This is my 5th car for the family from Nasser @ Texas Toyota, He sold me the first car 5 years ago and he always takes a great care of me and my family and we come over here all the way from Wylie.I do recommend Nasser if you look for a vehicle. Nasser is an asset for Texas Toyota of Grapevine!Thanks again Nasser for the great customer service

This is my second new car with Nasser, he always takes a great care of me . I do recommend Nasser if you are looking for a vehicle.Thank you Nasser for the great customer service

We had an amazing service at the Toyota Grapevine service department! Especially from Vinny Nguyen. He really took care of our 4Runner and provided 5 star service at every step! Great job!

Noah Ramirez helped me find my new car yesterday! He gave me a lot of options and made the process go smoothly.

The best deals on cars they will work there butts of to get as close as possible to the payment you need very friendly clean and cliff is the best up beat honest worker Ive ever dealt with at a dealership. Will definitely buy my cars here and no where else in we just bought 2 cars this week from them love this place the general manager is awesome.

Recently purchased a Toyota Tundra Platinum from Toyota of Grapevine from Milton Cordero! He worked with me for almost two months to find the exact truck I wanted. He communicated with me extremely well throughout the search until he found my truck. Great dealership and equally great of a salesperson! Thank you Milton and Toyota of Grapevine!

Every time I get a service with them, they fail to update me with information and are not great with communication. Recently, I had Vinny as my service advisor and came in for a recall. Although they stated it would take 5 hours to fix, I did not receive a call until I had to call them the next day in the afternoon. After speaking with him and picking my car up, he told me he called a different number that was on my profile, however, I had given him the correct number to call when it was ready the day I had dropped the car off. This was the dealership I had purchased my vehicle and will not be proceeding anymore visits to this location.

The team at Texas Toyota of Grapevine truly displayed great patience and care during my first time purchase. Nasser made me feel welcomed from the start, and answered all the questions I had. Neal presented different options for me, as well - and helped to get me the best deal. William was cooperative with my financial situation, and worked out a great financing plan for me. Overall - the best.

I have been getting my Lexus serviced there. Very customer friendly staff and they take good care of the customers. My service advisor Syed was excellent and made sure that my vehicle was serviced correctly and in timely manner

My family and I have been shopping here for years! We appreciate their willingness to negotiate, and their fair pricing. We went in July and Lomax took great care of us! We will definitely continue to come back to Texas Toyota of Grapevine!

GREAT SERVICE MY FAMILY HAD WITH KHALID M. He was very attentive to details and helped us with the latest information on the RAV4 . He is very knowledgeable about the vehicles and the process . He helped us set up the features of the vehicles after purchase. He is very patient and takes the time to understand our needs and act accordingly. He offered us something to drink right way . Even after the sale, he did not just vanish but checked with us from time to time to make sure that everything was going great.I would recommend him to my family and friends for any transaction with Texas Toyota of Grapevine

Carl, Nader, Yousef and John were both personable and professional to work with. It was a no-pressure sale. My wife and I ended up buying a 2016 Lexus. After 3 days, I found an issue with the bumper. Carl and Nader did not hesitate to address (without charging) the issue. They offered to drop the car off after taking care of the problem so I wouldnt be inconvenienced. Very pleased with their customer service. If you are looking for a new or used car, I would highly recommend Texas Toyota of Grapevine.

I visited this establishment to purchase a vehicle today. I sat down at a desk with a sales representative of this establishment and we had a conversation about my requirements and qualifications about purchasing a vehicle. I dont know the last name of the sales representative that I spoke with, but I do know that his first name is Robert. This young man was professional and courteous. He also had a cool personality. Plus, to make things even better, Robert negotiated with the bank for me in order to get some good terms on financing the vehicle. I had a good shopping experience today at this establishment. I just want to sayThank You to Robert.

Dan Garza, Service Manager at Toyota of Grapeviine restored our confidence that quality customer service exists! We purchased a vehicle in November 2020 and had several concerns prior to meeting Dan. Dan immediately had mechanics check out our issue and informed us of the solution.Dan was professional, knowledgeable and swift with a satifactory resolution for us. He is the BAR for others to attempt to achieve and not the EXCEPTION when you are in need of service.We are so pleased that we met Dan and very satisfied with our resolution. Promote Dan Garza!TOYOTA

Casey Brown at Toyota of Grapevine was by far, the best auto sales associate I’ve ever met. I’m personally someone who hates the car buying process, it’s long, pushy, you’re not ever really sure if you can trust what people say, but Casey Brown made the experience amazing. He is unbelievably professional, courteous, helpful, not pushy, and trustable person. We hadn’t ate and were hungry and he offered to have food delivered. His level of service, attention to detail, knowledge and genuine care for the interest of his customers is unparalleled in the industry. I plan on going back to him for all my future car purchases. Highly recommend Casey Brown!

I wrote a previous review. My car buying experience was good. Now after I bought the car they don’t care about me at all. I am mad at myself for two reasons: I let it make me step out of character and second I trusted them.Remember referrals are where it is at, and I will no longer refer this business.Dont bother sending this to in house customer relations. I am headed straight for the top.

Definitely recommend “Ash Refaghatjoo” great salesman! The process to trade my car was easy and fast!

I dont typically go out of my way to give a review, but I have had this nagging desire to do so after my recent experience at Texas Toyota of Grapevine. I own a 2014 Toyota Highlander Limited that I bought from them, which is now at 138,000 miles. It developed a knock in the engine and I had squealing brakes in the rear of the vehicle. I made an appointment with the service department to get these problems addressed and was assigned to a service tech by the name of Vinny (sp?). I explained the issues and they proceeded to work on the problems. I got a call from Vinny who emailed me the diagnosis of the problems and some other recommended services he had on the ticket. We discussed each one of them and he explained the ones well that I was not familiar with. Some we took off as I had already had them done elsewhere. I plan to keep my Highlander until the cows come home, so I didnt mind the upsell as I wanted it to perform as it should. It took one and half days, but I could not be happier with the result. The get up and go that had got up and went came back and the vehicle was detailed from the engine to the wheel wells. I took home a new looking used car that runs like a top. The cost was not insignificant, but its better than a car note. Thanks Vinny and I highly recommend the Texas Toyota of Grapevine service department!

This is about the service center and their protection plan-We purchased a gold level protection plan from here that has managed to cover nothing except oil changes. My husband takes his car in for the oil change and they always have a very long list of things that need to be done even though we bought the car in September- that has been a concern for me (come in for free oil change but make up the money somewhere else) but today was too far when they told him what all needed to be done- $500 worth of maintenance on the 8 month old car after he spent almost $200 3 months ago on maintenance. He asked if any of it was covered by his gold protection plan. The guy said he would check. My husband and I talked on the phone that the overcharge is ridiculous and if it’s not covered we definitely won’t do it there only for the next time they contacted they said they did everything, none of it was covered and that will be $500.My husband went back to talk to a manager and they brought the service guy but he said my husband agreed to the charges so that was the end of it for them. No proof, signature, or call on record from the service team letting my husband know nothing was covered and did he want to proceed. My husband is not a confrontational person and felt trapped like he didn’t know what he could do after they’d already done the work without his consent.We don’t recommend the protection plan or their service department. If you purchase be very straightforward that they are not authorized to do anything to your vehicle except what is covered and you’ll go somewhere else for anything that costs.We are disappointed. We were excited about the protection plan so we didn’t have to deal with this nonsense from places. They’ve charged him for more things in the last 8 months then I’ve paid on my car for 2 years.

Nasser was a huge help with my 22 corolla purchase. My family has worked with him on getting 17 vehicles over the years. Top notch service and professionalism.

Great customer service! Everyone at this location are nice and professional. Big Will is exceptional and a great asset to the company! He was very patient and willing to work with my budget. My sister and I previously bought our car from here, today my brother got his car here. Great place go if you need a new whip!

I give them a 100% satisfaction. The salesman was awesome he was polite and very helpful. I would recommend you speak with Shehab Bass he was amazing answered my questions and super polite.They detailed the car for me because was super dirty lolIm definitely going to shop here again

They mislead me into purchasing a vehicle lacking almost every feature I asked to have by stating that the car had the options when it didnt. My number one priority was memory drivers seat so I can get into and out of the car easily as I have arthritis, the salesperson stated that the car had this feature and showed me the controls which turned out to be the garage door opener. Now I am stuck with a car lacking a major feature that I NEED. I hope that Toyota of Grapevine will fix this without making me trade in with negative equity as I do not know what else to do

Go see Adam hes awesome!! Best customer service ever!! Hes very kind, very knowledgeable, very honest. He will do his best to make sure youll find a car that you will love !!

Felt like the old fashion buying experience. The old back and forth with price and interest rate. The price for the same vehicle at their website was thousands less than they were trying to sale for in person. Not able to provide details about the. Vehicle. If you enjoy a less than professional atmosphere, no Covid19 precautions in cleaning the sitting areas, back and forth pricing then you would love this place. I purchased the vehicle because it was nice....wish I could have found the vehicle at a different dealer.

Nasser was amazing! This was my first time buying a car from a dealership, and he was very helpful during the whole process.

Worst customer service I have experienced since I have owned my Toyota truck. The Grapevine Toyota service department displayed rude, and unprofessional service when I brought my truck in for a scheduled oil change. After waiting over an hour and a half I asked about my truck, and was told it hasn’t even been seen yet because they didn’t find any appointment for me, even though I had conformation of one. When I asked why didn’t you tell me about this so I could reschedule, the service agent rolled his eyes at me and made a sarcastic comment. He told he they were busy and I would have to just wait. I will never return to this dealer for any kind of service or Toyota purchase, and I recommend anyone looking for a PROFESSIONAL Toyota dealer to research another in the city.

Texas Toyota was great! I have always brought my vehicle here for service, but this was my first purchasing experience. I inquired online about a vehicle and was called the next day. I didn’t expect a quick response due to the chip shortage. I set up an appt with Berlie and he was incredibly helpful. He made it possible for me to buy my car - he wasn’t pushy and he was kind and courteous. Dwayne in finance was extremely helpful as well. Thank you to everyone at Texas Toyota!

Please take heed to the reviews. I purchased a vehicle from this dealership in November of 2020, like others have stated in their reviews, additional fees were tacked on to the price of the vehicle that were masked as “reconditioning fees” for the car. A few days after having the car I noticed the dispenser for the washer fluid did not work. Disgruntled as I was made to pay said additional fees for “reconditioning”, you would expect that function to have been inspected and made functional. This issue was fixed after multiple attempts of contacting the dealership and leaving a review (which was taken down per the request of the dealership in exchange for them fixing the car.) I am now writing another review after getting an oil change and having to pay to replace a cabin and air filter that was absolutely DISGUSTING, and had not been changed since God knows how long. When I purchased, the agent who helped me pick the car advised it had just gotten an oil change, new tires, detailed inside and out, etc. and this point that was an obvious lie. I would not recommend this dealership to anyone and I am not interested in speaking with anyone at the dealership about this. When speaking with them about the first issue I had the online sales agent was condescending, telling me that I should be thankful that I even got a car from them because no one would have ever financed me, which is not true at all! My mistake was buying a car from the first dealership I visited which was this one, under the impression they had my best interest! This was also my first time buying a car and maybe the worst experience of my life. Please do not shop here, especially if you are a first time buyer and a woman like me.

Thank you Nasser for your hard work and helping me out. Highly recommend and they fight for you.

Nasser is the man!!!!! Got me approved just when I was coming in to see what I could do and he did that!!! I left with a car and it helped because we needed two cars in our family!!! Thank you so very much and it was no hassle oh my goodness!!

I wanted to share my experience in case it’s helpful to you guys. While it was poor, I didn’t buy a car from you guys, so I didn’t think it deserved less than 5 stars. My wife and I are looking for a RAV 4 (as is the rest of the world apparently). I was greeted by Sergio. I had never seen a RAV4 so I wanted to check it out. From the beginning he was unfriendly, cold and demeaning. I felt like I was bothering him asking questions. I told him that I was from out of town, and I think it bothered him that he may not have been able to make a sale that day. I already had the quote on shipping the car back home if I was able to get called in for one that might pop up soon. On the other hand as I was walking away Ralph greeted me and made sure I was taken care of and he was awesome. Exactly the friendly salesman I would expect that asked about my needs and took an interest to what I wanted. As I was leaving I saw Sergio quite literally blocking Ralph from physically being able to talk to the next customer. Im letting you know he’s giving people a bad impression! He was sure to tell me he’s been doing it for 38 years but I didn’t experience that from him. Hope this helps you guys!

I recently needed to bring in my car to Texas Toyota at Grapevine, and was overwhelmed with the assistance I received from Syed Hossain, as he was attentive, kind, and incredibly informative regarding what issues I was experiencing with my Toyota Venza. They worked quick, and were able to fix a serious issue communicating with me throughout. He ensured I had all my questions answered, and provided great pictures throughout to help me understand what they were doing. I am so grateful to have had Syeds help, and do hope if I ever need to bring my car in again, that he will be the associate I work with.

I bought a CX-5 Mazda from Khalid today. He was very patient and he took his time to answer my questions. Great customer service at this dealership. Im very happy with my purchase. I recommend you ask for Khalid for a well coming and worthy service at this dealership.

Prad Chhetri was a great guy at the new lease sales who helped me pick the right car.. he was extremely patient and spent time to explain the features of the car.At the service center, Syed Hossain is who I have dealt with so far.. Nice guy who listens to your questions about the car and he comes across as an honest guy and delivers on his promises.

My salesman Casey Brown is a stellar all around helpful person through the complete process. A thoughtful salesman are far and few between if your ever shopping for a new ride check out Mr.Casey Brown @toyota of Grapevine you will not be let down. In my opinion he is the bees knees of car sales.#soulofgold

Always I love to buy from Toyota of grapevineAnd sale shehab Abbas is very helpful

I have a great experience at Texas Toyota of Grapevine. Thanks to Nasser (my salesman), I was referred to Nasser by my friends who bought multiple cars from him & he always takes a great care of his customers. Nasser is very honest, professional, patient & knowledgeable. He made my car purchase experience very smooth.I highly recommend this dealership & to go to Nasser if you looking to buy a car.Thanks again Nasser

Purchased a red 2021 C8 Stingray. Thank you Tyler Akins for a seamless and enjoyable transaction. Friendly and easy to deal with

Customer service was top-notch. From the beginningour Sales associate Ashkan was extremely helpful,professional, and patient. We are glad about ourdecision to purchase our third Toyota from theGrapevine location.

My boyfriend brought in his Toyota 4Runner to have some intricate and detailed work done inside the vehicle, the service advisor Michael Shkolnikov, was the person who did the work on the car. Mr. Shkolnikov’s work was phenomenally done and my boyfriend was completely satisfied and well pleased with the work.

Our salesman Khalid did an Excellent job. He is so helpful, polite and he would answer all of our questions in details on RAV4.We are so happy that he took great care of us. We will recommend him to all of our family and friends for any transaction with Texas Toyota of grapevine.

Salesman Khalid did an EXCELLENT job! He made the process simple and painless. We’ll definitely give him another opportunity to sell us another brand new Toyota in the future.

Lauri the service desk manager gave me a front break job price over the phone. But when I brought the car in she didnt tell me about the extra costs for shims and shop supplies as well as disposal fees, and added a few bucks to the parts as well. Very shady. I hate having to always have a argument when bringing my truck to this dealership. They also try to tell you that your vehicle needed the expensive synthetic oil but the manual does not say that. Very hard to get treated fair when its all commission based. To top it off I was asked if I wanted to wait but instead I said I could pick it up after work. Well they didnt even start on it until after 5 and I had to wait until 6.15 so 7 hours later. Christian brothers next time.

Nasser was awesome. I’ve been shopping for a while and he was able to get me the best deal!

I bought a used 2019 Chevrolet Cruze and love it! I did plenty of research, compared several different dealerships, but no one could beat their price.Your typical car salesman can be hard-headed, pushy, sometimes sleazy, and will likely try to sell you a more expensive car so they can get a better commission. But Michael Trinh was none of those! He was relaxed, knowledgeable, respectful and, most importantly, understood that I was set on a specific car model and never tried to sway me otherwise.Duane, the finance manager was great, as well! He went over all the add ons and respected my decision on the options that I didnt want. He even managed to get me a great discount on a warranty and even lower APR!Overall, a great car buying experience!

Great Experience and from a Local dealership. Was looking at a newer used model and couldnt have asked for a better experience with a salesman named Hundee. Was very good with his communication and following up with what he said he would do,. We waffled on a couple of choices and made him work for the sale over the course of better than a week. He stayed on top of it. With the vehicle shortage and market where it is that meant loosing out on one or two when we took to long to decide, but not once did that seem to phase him, and he kept looking or calling as soon as they located something else, he was great. Nothing ill to say about anyone throughout the entire process from start to finish. Which btw, was pretty quick compared to other dealerships and other experiences elsewhere. Looking forward to many more vehicles and calling this my home dealership now.

I went to change my oil yesterday and my appointment was at 1:15 pm and ended up leaving at 5 pm because they were understaffed. I was understanding of that but then they overcharged me $20 more than what they had told me earlier. The other reviews are correct, the staff is very dishonest and they overcharge more every visit.

Ashkan was fantastic! Him and Bruce did everything right and were so friendly throughout the whole process! Definitely would recommend everyone to come by and see him!

Unfortunately this is the second time in 4 years I’ve experienced unethical sales tactics form Toyota of Grapevine. This time around I trusted that paying full MSRP would be acceptable due to circumstances of supply and demand. I inquired using the online pricing inquiry and was asked to come in. The test drive was great and I showed the price listed online to the salesman and said I was comfortable paying. As the deal progressed the “manager” came to my table and explained that the vehicle would be $5000 over listed price due to market demand (mind you I had shown the online price listing to both the salesman and his helper)I understand supply and demand, however this dealership used very unethical practices to get me to the negotiating table. If they had been honest from the very start, I would have likely purchased the truck. Their dishonesty was disgusting. Their waiting until I was invested in the process was a practice in slimy sales practice and strategically designed to put the buyer in a vulnerable position.There are too many great Toyota dealers in the local DFW region to deal with dishonest and sneaky tactics on Toyota of Grapevine.Shame on Toyota of Grapevine for leveraging unethical practices and putting their patrons in uncomfortable and manipulative circumstances.

My brother got rav4 with good interest.. loved the way they handle customers.

Thanks for the great experience in purchasing a vehicle for our soon to be teenage driver. Shehab Abass was very helpful and patient. I look forward to the next purchase.

To say our experience with Grapevine Toyota was the worst we have experienced in all of our years of buying a car is an understatement! The sales staff was clearly untrained and after meeting the General Sales Manager we understood why. We bought our son a used car from them and after returning to pick the car up to find they did not provide efficient care to prepping the car for us to give to our son was both frustrating and disappointing. They were to clean the inside and outside of the car and when we arrived to pick it up to our dismay the front passenger seat had a huge stain that we were told by the sales person we would need to try and figure out how to remove it ourselves. There was also a horrible stain on the roof near the door hanger, which caused us to have to wait even longer because we had to ask them to take it back to get that off. We learned from our salesperson that hehad to take it off because the service team refused to do it. After we expressed our grievances to the Service Manager, who most of the time wasnt even looking at my wife when she was talking to him because he was preoccupied with other things around him, he offered to get the General Sales Manager. We were then referred to the General Sales Manager after the SM passively listened to my wifes complaint. The GSM started out as if he cared and was concerned about our grievances, but quickly became argumentative and condescending when we asked what they would do to help salvage our trust and honestly our desire to continue giving them our business. He emphatically made it clear he wasnt going to do any more than what he offered which was to detail the car, which we declined because it was clear to us that our business was not valued and given the fact that they did such a poor job onthe first detail we didnt see the point. So our urgent advise to anyone whose looking to purchase a new or used car (especially used because according to our sales person they dont want to invest at all with their used car customers) dont go here!! We dont recommend them due to how we were treated from the run around with the sales process as they continued to demean and disregard our request for better financing after they saw our credit score to the lack of detail in ensuring our sons car was presentable. We clearly came to realize they could care less about retaining our business. We will NEVER DO BUSINESS WITH THEM AGAIN and we strongly recommend anyone reading this to not waste their time to prevent experiencing the poor customer service we experienced as its not worth your time and certainly your business!!! I do want to add that our sales person, Matt V, and the Finance guy was helpful.

Nasser was my salesman he is greatThank you Nasser for your help

Shehab Abass worked hard to get me the best deal possible on a Toyota C-HR XLE. THANK YOU for the awesome service!!!

Spent 2 months looking for a 2017-2020 Tacoma TRD Off Road 4x4 with the right features for the right price. I worked with the Internet Sales Manager, Robert, and he was courteous and helpful the entire time. He didnt pressure me or get ruffled when I made an offer that was low. While I did purchase one elsewhere, when the time comes to trade in or buy another vehicle, Id gladly work with him again. Car buying/negotiating isnt easy but its nice to work with someone that doesnt take me trying to get the best deal possible personally.

My experience here at Texas Toyota of Grapevine was superb with Shehab Abass. He made the process of purchasing a vehicle easy and worked out a deal with no money down. Stop by and see Shehab for your next purchase.

Nasser was amazing and very helpful! He gave us a deal we could not refuse. We drove here all the way from Austin based on a referral and we were not disappointed. Thank you so much Nasser for all your help!

Run away! High-pressure sales tactics, bait and switch pricing, $1500 in “options fees” to get the vehicle ready for sale after trade in (SCAM), unrelenting warranty salesman who couldn’t respect the word “no”!We bought a pre-owned Sequoia and were told the remote control for dvd was in the console. It was not. The salesman later lied about shipping us one and finally sent one that belonged in a very old Sienna. Driver’s power seat turned out to not work. Rear windshield wiper didn’t work. (Shame on us for not thinking to check that on a cloudless day). Glad we refused to pay the $1500 options fee since they didn’t fix a thing apparently! Was told a cosmetic issue on the door interior was being fixed while we signed papers. It was not. Salesman told us to superglue it when we got home. On a 39k vehicle, that’s unacceptable.The final kick in the pants was receiving a Zip Cash invoice for someone else driving on a toll road with a temporary plate number Texas Toyota obviously reused on a different vehicle!Criminal. Take your business somewhere else. Literally ANYWHERE ELSE.

Worst experience buying a car Ive ever had. Ive never seen a dealership where everyone communicated so poorly. Ive never been so dissatisfied with a car purchase and couldnt leave fast enough.

Nesser in Toyata at Grapevine was very helpful. He answered all my questions and helped me find the right car for me.

Ash was super helpful and had a good experience trading in my vehicle

Steven was great. Sadly, they, like so many other dealers, didnt have much new inventory to choose from so I didnt get to purchase. Great experience nonetheless

I got my second car here with Nasser and it’s been a great experience. Nasser always takes a great care of me and my family.If you looking for a vehicle, just come to Texas Toyota of Grapevine and ask for Nasser.Thanks Nasser for your help