Darrin was our sales guy, he was amazing! Super quick super efficient! Super easy wasn’t pushy like most salesmen! Loved working with him! We’ll definitely be back on the next car!

Took my recently purchased Mercedes in to figure out some strange error messages that were showing up. The issue was diagnosed and fixed - and thankfully fully covered by warranty. Andrew was incredibly knowledgeable and highly professional. He and the whole team were a pleasure to deal with.

Austin was incredibly helpful and communicative throughout the whole process. All of the staff was incredibly welcoming and personable, which isn’t always the case at dealerships. I’m happy I ended up finding the vehicle I was looking for here. I would recommend it to others who are looking and I would return to buy another vehicle from here.

I’ve had multiple fantastic experiences at this dealership…from buying a car to the service department. The Employees are kind and knowledgeable. The facility is clean and welcoming. The service department is busy all the time but that just shows how good they are!

Robert Manning did an absolutely amazing job with my 2013 e350. I had so many issues with my car and now it drives like a dream. I will recommend him to all my friends and family. Avondale- Please give him a raise for being honest, kind and smiling.

Top notch customer service from start to finish. My only additional feedback would be to find a way to decrease the amount of wait time on loaner vehicles. I had to book appointment 2+ weeks in advance in order to secure a loaner. Outside of this my experience was 5 stars and I felt my Service Advisor Josh did a great job of keeping me updated on what was happening with my vehicle.

Had a great experience with Davius. He was extremely responsive and answered all my questions. He also agreed to drive the car a few hours away to my location. Finance was easy and not pushy on extras.

Wonderful purchasing experience with David Canales. He is very attentive, professional, knowledgeable, skillful, patient, and responsible. I believe it is valuable to have these qualities all in one, especially with David’s outstanding financial background that has been significantly supportive of estates planning. David also made extra miles to ensure the transaction to be successful. From responding to the communication, selecting the vehicle, reviewing the documents, signing the agreements, and following up with the payoff, the procedure was completely smooth. If you would like to have a comprehensive service, David is your choice.

We recently purchased the GLB and it was a very good experience overall with Mercedes-Benz of Grapevine. Especially, David Canales, he made sure we got the right car for the preferences that we had. He did go an extra mile to get me the best finance rates on my dream car. Apart from the serious work stuff he is also witty and humorous which made the whole process fun and we enjoyed working with him. I would totally recommend going at-least ones to Mercedes-Benz of Grapevine to test ride or see your dream car.

Happy with their services.. my car works perfect now… plus they have excellent customer service (this counts a lot)!!!!

Dropped my Kia Telluride here amongst a sea of Mercedes vehicles for a full detail. The team performed wonderfully and my vehicle was better than new. I also found the price of the service to be quite low for the attention to detail. Will be back for sure.

Ive got to believe that I was one of the more Unique customers that has been to this dealership over the past few months. Parrish did a great job working with me and not allowing my nervous indecision impact the process. I would highly recommend MB of Grapevine to anyone in search of a Benz, or a quality used car by any manufacturer. Cant say enough about Parrish. Look him up if youre in the market and need to rely on the expertise of a professional sales representative to help you find your next set of wheels.

Truly an outstanding experience! Professional, personable, and knowledgeable salesman!Grant Adams is outstanding in every regard!He represents the dealership VERY well!!!

Marty Marshall is not only a great sales person but also just a really good guy in general. He knows that his customers are about to spend some really hard earned money and wants to make sure that they know that this experience is important to him as well. His professionalism supersedes 5 stars!!. He extends himself beyond the actual purchase to the service thats required afterwards, making himself available to assist with that as well. I would definitely refer him to my friends and family and also have him on speed dial for our own automobile purchase needs in the future. Thank you Marty!

Great service! Great facility! Excellent all the way around. Mitzi was exceptional!

Had a great experience with Darren. He was so nice and helpful with getting me into a new car. He took the time to make sure I was getting exactly what I wanted. So friendly and professional.

I inquired about a vehicle I had seen online, I received an immediate response. After showing it to my husband I called to check on the availability and set an appointment to see it the following morning. Henry Flores said the car was still available and that he would have it pulled up and ready for our arrival which he did. He greeted us at the door showed us the car, explained all the features and we test drove it. We decided to purchase it and the process went quickly.it was a pleasure dealing with him and we look forward to doing business again in the future.

The team at Avondale Mercedes in Grapevine is first class all the way! Their leadership, sales and service organization are attentive, considerate and trustworthy…this should be the model for how car dealerships are run!

Great service! They even washed my car and filled air in all tires. You may think thats normal, but in my experience with Mercedes centers, it isnt.

My dream car was available...which was a miracle! The process was efficient..from the test drive to the trade in valuation to signing the dotted line and possession. Grant Adams is THE client experience manager...highly recommend him. Personal service extraordinaire!!! This is the dealership to visit. I am so very happy with this experience!

I love bringing in our vehicles for service because they treat us like a valuable customer.

Great customer service! Fred took his time and was extremely courteous and friendly. He communicated with us via phone prior to coming back to ensure that we maximized our time while at the dealership.

Service department is great to work with. Unfailingly polite and very good communication.

Great service department, staff are well informed friendly and helpful....would highly recommend location for sales and sservice...

David always goes the extra mile to understand our needs and ensure our vehicles are properly serviced.

Buying a car is stressful and difficult. Noone enjoys haggling over pennies or being worried about getting a Lemmon. My experience with MB Grapevine has changed my entire perspective on pre-owned car shopping, so much so that I will be purchasing another vehicle from them in the near future.If youre looking for a pre-owned vehicle, ask to talk to Fred Jones. You wont regret it.

Today I purchased a used car and had the best experience in forty years of buying cars. They listened, were super efficient getting paperwork done, and insisted on a few final touch ups on the car and filled it with gas even though I told them I was fine as is. My sales rep was Austin and the sales manager was Shawn. First rate experience and a great price.

My wife bought a used vehicle from Rodney and the sales process was smooth, however about a week after the sale the steering system developed an issue and needed repair. Rodney apparently forgot about the warranty he sold for an additional $3k and had to be reminded during a phone call and subsequent drop-off. He promised a phone call the following day with the status of the vehicle and never called. Visited in person the day after to check on the status and was told that we would get a call in two additional days (once again no call). We had to call them and was told that it would be taken care of by the end of the week and that he would call (guess again, no call). We called and was told that the warranty was so new that getting the go ahead had been an issue, but that he had it taken care of and would take it to a nearby dealership/repair facility (due to it being a Chevy Tahoe) and that he would call us on Tuesday (today) by noon with an update. You can guess the result.....no call and two calls to management today have yielded no contact as well. Suspecting fraudulent activity in regard to the warranty as nobody wants to call back. At least we have their loaner vehicle for now. If this is how you treat customers after the sale maybe we need our money back.Update: A manager finally called us back after my call and upon seeing this review. The next day the warranty had been activated and the issue resolved. With better communication our aggravation could have been avoided and the issue resolved much quicker.

Rodney was friendly & professional. He made us feel comfortable!

Great customer service and communication. I love Mercedes of Grapevine.

Our experience here at Grapevine Mercedes Benz was excellent, the customer service exceeded our expectations.Thanks Casey for a smooth purchasing process. We definitely recommend stopping here if your in the market for a Mercedes.

Cannot say enough about this establishment. Marty, our sales experience manager, offered us so much of his time and knowledge during our visits. He allowed us the opportunity to tour all vehicles of interest and could answer every single question we had about each. Great sense of humor and fantastic personality as well. He provided such an easy, no pressure experience. Kevin, the head sales manager, also offered us his time and expertise. We thoroughly enjoyed his calm demeanor and greatly appreciated his assistance during our negotiations. He worked with us so closely all the way to final signatures. If you are in the market for a new car, you will find the perfect vehicle and so much more at Mercedes-Benz of Grapevine.

Dillan took great care of all my car needs and making sure I was satisfied. He went above and beyond.

Great experience. Rodney Lockett helped me find the car i was looking for and came up with some good ideas to help close the deal. He really knew his business and made car buying a win-win. I’ll buy a car from him and MB of Grapevine every time.

So apparently a new Mercedes’ doesn’t come with any sort of tire road hazard but if you buy a tire it does complementary. Not too happy about that.

Plenty of staff on hand. Gm of the dealership reached out to me to ensure I was taken care of. Facility is very new and looks well stocked. There is plenty of inventory, but the new sclass I came to see is not here yet but the staff said they will reach out to me as soon as it arrives. Give this place a chance Im sure youll be happy.

UPDATE: I spoke with the service manager Britney and she was fantastic. She handled it perfectly in that she was empathetic and extremely concerned. While my experience with her was great and Id hire her in a second to join my Team, I wont be going back to Mercedes-Benz of Grapevine because of how egregious this was by the technician.Took my car in about 3 weeks ago for my B service and of course I got the dreaded call that there is an additional $4,500 worth of repairs that are needed. The most expensive being a rear main leak that required a new seal. I was suspicious and thought the labor costs for this particular item ($1900 but they could have it done in a couple of hours) were too high so I declined it. Today I took my car into German Car Care in Grapevine. They did a thorough look at my car and confirmed my suspicion that there is absolutely no leak and the other additional items were bogus as well. DO NOT TAKE YOUR CAR HERE FOR SERVICE. I enjoyed the buying my car there but the service is a con and I assume most people just pony up the money and hope they are being truthful. Save your money and go over to German Car Care, they didnt charge me a single dollar.

My experience was amazing. Don helped me through the process of buying my car. It was amazing and was able to find me my dream car. Don is definitely your guy if you need anything.

Im so happy to be a part of Mercedes-Benz family.Thank you so much Jordan Lee for all your help, it was so easy to close this deal with you. Now you got another happy customer.Highly recommend 👌

If you have ever been to any other Mercedes dealership then you know this place does not deliver a premium experience. I recently moved to Grapevine from Austin, TX and needed to turn in my leased vehicle and purchase a new one. I have previously gotten two new cars from Mercedes of Austin and expected a certain level of service. The sales representative in Grapevine was nice but mostly uninterested and disengaged. We drove the only GLE on the lot and were considering purchasing it. Then came the insults. First he kept trying to get me to lease after I told him I was purchasing this time. Guess he wasnt paying attention or they get a better bonus that way? Second, he wanted me to pay them, sign the papers and then leave the car there for several weeks for other people to test drive! Wholly inappropriate request if you ask me. Third, I had already told them I was over on the miles and had a crack in the windshield but, Mercedes of Austin was willing to take the car no charge. Seeing how this place had literally no inventory I figured it would be the same. It was not. Wanted to charge me almost $3000 to turn it in there. At that point I decided that I was not ready to sign and wanted to take a few days to think about it. Fourth issue, I never received a follow up call from the sales person. Do yourself a favor and take the time and drive over to Mercedes Benz of Plano. It is worth the trip. I purchased a nicer, more expensive vehicle there and was treated with respect from a salesperson that actually listened. Plus they gave me $2000 trade in for returning the leased vehicle with them instead of charging me.

My introduction to the world of Mercedes-Benz began at this showroom. Can’t say I’ll ever turn back. A brilliant, friendly, and compassionate staff -who are genuinely in it to help you find your perfect vehicle. I’ve been to a few Benz showrooms, and I can confidently say that Mercedes-Benz of Grapevine -with all its unique perks- is the best location.I’d also like to add a mention to Mayur Patel, a great sales associate, who helped me find my ideal car!

Getting my new GLB was one of the smoothest and best processes! Everyone was so helpful, and patient with me as a first time car buyer. Love the service and Don is the man!!!

Joseph, Chris and Davious are the Absolute Best in every way. They helped me buy my wife a beautiful black Mercedes and made the whole process so, so great! You couldn’t ask for better professional service from any more wonderful people in any more beautiful dealership than this. I can’t recommend these men enough and I wouldn’t go anywhere else. Do yourself a favor and go to Mercedes Benz of Grapevine. The best or nothing is right!

I had the best guest experience ever. Hector guided me without pushing or pressuring me to make a decision as I was not sure what I wanted. That meant checking out almost everything before making a decision. The sales manager and the finance manager were also fantastic. Great atmosphere in the dealership and clean restrooms 😍. Thank you for an awesome experience.

Really good experience here. The customer service was great and efficient. Second time coming here and cant complain about anything.

I had a highly unusual situation with my new car purchase having a defect that resulted in needing the car replaced or money refunded. All aspects of this process were handled very professionally within the Grapevine maintenance and sales departments. They worked diligently with me to make vehicle need was a top priority and was able to get me into another new vehicle. I thank them for their patience throughout the process to get me the results I am happy with.

Alejandro from Mercedes-Benz did an amazing job showing me all the types of cars I was I interested in and could afford. They do a great job there. Will definitely buy there again if needed.

Mercedes Benz of Grapevine was excellent. Fred Jones is the best! He got us the perfect vehicle and his service is unmatched.

Fast, easy, the team listened to what I wanted and that’s what I got. Reliable and responsive. My third car and I’m definitely a satisfied customer. Kudos to Doug and Zach!

Purchased a pre-owned certified vehicle last week. The salesperson (Henry Flores) was great! Had some minor detailing done and the service department was very accommodating to make sure I was satisfied!

Worst service center in whole United States. I can give a minus rating.I had a very bad experience in service.The very first time I went for regular service and mentioned I was having some brake issue with breake but they confirmed that everything looks good. Issue was still persistent Then next time after 2 weeks I have been asked to check the brakes issue they changed routers and brake pads but still there is issue. Issue was not at all fixed . Again I requested them to check and dropped my car after checking they handed over my car with same issue without fixing.I don’t really understand if Mercedes service center can’t fix or understand the issueNot sure how they got authorized or big Mercedes ownershipIf anyone from Mercedes sees this review can I get some help please

Excellent service from Parrish.Everything was as discussed and options were well presented.Actually made the car buying experience very enjoyable and would totally recommend.ThanksGlen

Very helpful to get us a same day customer service where my friend sold his Mercedes back to the dealership and then I bought it from them. The sales managers Robert Pickett and Josh Salim made the experience smooth and quick.

I can’t express how great of an experience I had with Mercedes-Benz of Grapvine and working with Fred Jones. I told him our family situation as well as what was going on with the financials and he did everything possible to make things happen for my husband and I. We needed a severe upgrade for our unexpected family situation and instead of driving in two cars for a family of 6, now we can finally drive with ease of lugging all the kids and sports gear into one car. I kept praying and praying for things to work out in our favor and it did. I highly recommend this dealership as ask for Fred Jones. Such a polite, kind and caring guy! Thank you so much!!

Charles Lane was our salesperson.When I spoke with Charles at Mercedes Benz of Grapevine, I told him exactly what car I wanted for my wife. He was able to find the car and handle all the financials over the phone.When my wife went in to sign the paperwork and pick up her new 2021 Mercedes She said the experience was amazing.Charles had everything lined out and was very detailed and professional.Charles made buying a new car simple and easy!That’s the way it should be.Ask for Charles Lane the next time you visit Mercedes Benz of Grapevine, TX.

Dextral Harris was absolutely amazing! He was such a great help with my new purchase! He wasn’t pushy or deceptive on anything! I highly recommend asking for him specifically for any of your purchase needs. He’s THE BEST!

Great buying experience- we had all the discussions and decisions over phone and email. Erick got everything ready for us on the pick up day and offered a pick up from city and made sure van is 100% ready for the delivery. He followed up few times for any help or issues with van. Good customer service and experience so far ..👏👏

Don Colonne was awesome! It was a very easy process, very straightforward, and it was overall a great experience. I love my car, and I will definitely buy my next one here!

The sales manager Kevin is amazing! The process was quick and seamless, I was in and out in no time and my car is beautiful!!

From the moment we walked into the doors, the Mercedes-Benz of Grapevine employees welcomed us. My family includes three children 5 years old and younger. They had a room to keep the kids entertained and contained.I worked with Darrin Cline, and from the moment he called and started the process of my trade-in appraisal through the final closing signing: he was great! They were busy, but he was able to efficiently juggle his time and helped me feel like my time was important to him too.I’d recommend coming to Mercedes-Benz of Grapevine when you are considering your next auto. They are nice, welcoming and not pushy.

I won a 2021 GLB from a raffle so I picked it up from here. The staff are so friendly, esp Rodney and Kaylee for processing and walk through. Of course, the dealersip history lesson from Rodney made all the wait worthwhile. They treated me just like a buyer.

Had great service, my salesperson (Darrin) was helpful and not pushy, and there was a variety of cars available. Lastly, the price you see online is pretty much the full cost of the car, excluding the cost of the car title and other things that are maybe $2,000 or so.

I drove out with my dream car. Dextral Is the Salesman who worked with me. Answered any questions I asked. The process Is always a long one but the experience Dextral provides for his clients makes time more worth It In the end. Thank you.

Brought my Mercedes GLA 250 in for a diagnostic of the AC after spilling coffee on the dash. The quote was for over $2,200.00 and I was told I needed to replace the compressor and drier. I questioned this because the compressor is located in the engine compartment and it’s not possible for the coffee to get in there. They insisted I needed these repairs. Took it to a local German vehicle mechanic and the cost was $736.00 and needed ONLY a new AC controller. Do not get service here. They have NO integrity.

Just purchased our first Mercedes and the experience was smooth and seamless. Doug Prince was our sale guy and he was great!! I would recommend this dealership and will return in the future.

Doug Prince is my sales guy at Grapevine Mercedes. I’ve bought many cars from him. We have a system that works for me and makes the car buying experience very positive. If you need a new car Doug is your guy. Thanks Doug and Grapevine Mercedes for all you do.

Always a top notch experience!! Go see Parrish, and hell take great care of you like he did for us!

Very good service, thank you 😊

Charles Lane provided an amazing fast, easy transaction for my new car. He was honest, reliable and responded quickly. Much preferred this dealership over Park Place, which is closer to where I live. I will definitely drive the extra distance to come here again.

This review is for the dealership, not the vehicle. My husband special ordered a brand new GLS450 as a surprise Christmas present for me.Upon going to this dealership to pick up the vehicle, there was a gash in the wood console. Before leaving the dealership, we requested for this to be fixed. We were told the part had to be ordered which would take 3 months. We waited, we called multiple times in May, June, July, August, Sept & finally got a return call in October. Our rep told us the part had arrived, and she scheduled a service appt.We dropped our car off for the appt, and 3 days later, with no update from the dealership, we called to check the status and were told the part wasn’t even there!! We live an hour away, had to take off work for all of this, and quite frankly this is just completely unacceptable. I will never recommend anyone purchase a vehicle from this location. Shows exactly how much their customers are valued.

It was a great experience worked with Joe DiLoreto (Internet Sales Manager). I had researched several vehicles and found a 2018 Subaru Forester. Even though it was a used vehicle, I had a great experience with my purchase. And working with Joe was a pleasure, he described and explained the entire process. I would recommend Mercedes Benz of Grapevine.

The whole experience was amazing. The sales manager Doug and finance director Chris are the best. Highly recommend going to see them.

Trevor was amazing! He explained everything in details and definitely not one of those pushy sales rep. I liked the environment. Our brand new car is in the garage and we love it!

Great customer experience-exceeded my needs! I would definitely recommend that all of my friends and family reach out to Charles Lane for assistance with their next Mercedes!

Making a major purchase can be stressful, but that was not the case at Avondale Mercedes-Benz in Grapevine! It was pleasant and comfortable. My salesman, Henry Flores, was very accommodating and patient throughout the search for my new vehicle. I couldnt be happier with my transaction!! I highly recommend Avondale Group.

Worked with Mr. Ron B. Absolutely phenomenal service. Clean upscale dealership and familial atmosphere. Ron assisted me from the point of interest well past the sale. The best car purchasing experience in my many years of purchases. All the staff were friendly and helpful and willing to meet customer needs. Thank you Mr. Ron and Mercedes Benz of Grapevine Texas.

Very nice place staff was very helpful. Ask for Fred, super knowledgeable, friendly and helpful. Highly recommend

I had a wonderful experience. I visited the location just to look around, wasn’t really planning on purchasing, just seeing if anything caught my eye, then Fred Jones started showing me different cars and explaining the differences in each, he introduced me to my new love, the GLS 250. Financing was fast and easy. I highly recommend them

Debbie is my favorite service person! She always goes above and beyond to take care of me and communicates every step of the way.

Parrish Michener was great to work with in buying my first Mercedes! Very knowledgable and friendly. Made it an enjoyable experience!

These guys were great. Casey and Mayur were extremely knowledgeable, very responsive and always available to help and answer questions. Top notch all around! I couldn’t have been more pleased with the purchasing experience! On top of that, the dealership is set up beautifully and the new line of automobiles is amazing. They gave me a great car with a solid trade-in price and other discounts. You won’t regret going and taking a look.

We are in the market for a new vehicle and considering a Mercedes. I had heard about the great experience when you walk into a showroom. Let me just say I felt like I just walked in and out of a Ford Dealership, not a Mercedes dealership. Our appointment was for 4 pm, I was called around 3 to make sure we were going to be there. Yes, I said we are coming in. Well the person that our appointment was with was busy with a delivery, so after walking the lot for about 10-15 minutes we were given to another person. I will be purchasing a new vehicle in the next few weeks, and I do not know if it was because we still have Minnesota Drivers license although we live in Texas now, that we were more of a burden than a potential customer. We did a test drive around the block..because it was rush hour we could not go any further. The print out we got appears to be a different vehicle than what I looked at. ETC etc etc..... We left there and went over to the Lexus dealership and my experience there was 100 times better than Mercedes. I felt like I was valued. Did not feel valued at Mercedes, and we are going to probably pay cash for a vehicle. Just a huge disappointment. Sent an email, got a call from Kevin, called him twice today and still have not gotten a call back. Guess my new Texan purchase will be at another dealership. My Chevy dealer that I purchased vehicles from was a better experience than this was

My experience was great with Alejandro. From the moment I walked in, during the process and driving off with my new baby. Very smooth. He was attentive and ensured that I was taken care of.

Customer service was amazing,Took great care of me I will go with a vehicle with me.

Met Zack the General Manager, fantastic guy, very professional! He introduced me to two of his Best salespersons, Alejandro Perez and Casey Nolan who went above and beyond to help me find the car I was looking for my wife.These two young men were fantastic to work with and offered me a deal I could not refuse! Stopped to look and left with a new car! 😊

Thank you Don Colonne for such a stressless experience in the sale of our Mercedes 350. It was one of the smoothest transactions we’ve ever experienced. We highly recommend him. He was able to get us exactly the monthly payment we were looking for. We can’t thank you enough Don.

Best service. I was here to sell my car, staff was polite and very friendly and price was fair and I walked away happy. Better than the plano Mercedes where the experience was the opposite and came here. Glad i did.Ok, wanted to specifically shout out Don. He went far and beyond in helping me. I had forgotten things in my car and he was patient to go search the car for me and send me my things. Thank you so much Don! If you need a car, he is your guy or are selling a car.

Very nice Mercedes-Benz dealership. Salesman was very easy to work with and he delivered our new Mercedes-Benz to our door. Thanks Grant

We had a great experience with purchasing our Business Sprinter van from here! Great help with finding a solution to our business transportation needs and making it possible!

Great team. Very accommodating and ethical. The overall experience worthwhile. Keep doing what you are.

I cannot say enough good things about David and the service team at Mercedes Grapevine. They spent the time to research and help get the right solution from Mercedes USA for our 2012 E350. This is a high class dealership and staff. I would highly recommend Mercedes Grapevine and will easily go back for the purchase or service of my cars.

Purchasing my vehicle from Mercedes-Benz of Grapevine was a great experience. Everyone was friendly and easy to work with. They get a five star rating.

Have bought multiple cars from Alejandro and he has always made the process fast and easy. Service is always great.

This is hands down the best dealership Ive ever been to. We bought a used car from Fred Jones and couldnt be more happy with our purchase. We ran into a small problem with the vehicle, Fred and the dealership bent over backwards to make everything right. Avondale sets a new standard for serving their customers. Avondale will forever be my first stop when looking for a new vehicle.

The GM Zach and Fleet Director Erick are 1st glass. They went above and beyond for my entire family. We just picked up our new G wagon. This is our 8th G wagon over the past 15 years. It’s the safest SUV on the planet. I look forward to ALL our future Mercedes coming from Mercedes Benz of Grapevine.

Pulled in for a quick question or two. Excellent customer service!!

Very good dealership. Sales are nice, answered all my questions. Kepe me posted on my van status

Excellent service. Love Andrew.

I have been to other Mercedes dealerships, but Grapevine was superior. Grant was great to work with and helped me find my perfect car. I’m a happy customer and will return when it’s time for a new car. Highly recommend!

Rodney Lockett was a fantastic salesman and took incredible care and attention to getting my deal done in the most expedient manner I have ever been involved in. He was extremely intuitive to my needs and was able to get me in and out with ease.I appreciate all his help and thank Mercedes Benz of Grapevine for having such a great salesman.Regards,AW