My wife and I had the pleasure of doing business with Grapevine Ford in Grapevine, Texas! Buying our new 2021 Ford Ranger was a great experience from start to finish.Excellent experience with the sales staff and the finance team.Kudos to Devon, Markus and Andrew for your professionalism. Ford should be proud that you are working for them.

A great place to buy a new car. Michael was so helpful in showing us everything about our new car. He took the time to explain everything. Omar was just as helpful in finance.

Car buying is usually a struggle at best, but not at Grapevine Lincoln. Michael provided the best customer service that I have ever seen. Extremely Knowledgeable in all areas of the sale. I felt no pressure to buy. He just presented the vehicle and the workings of it. I have bought several vehicles in my time but this was the first time that I didnt feel like I had been taken advantage of. Michael has already contacted me to see if I needed anything.

The buying experience with Michael Massey was with the wait. I am glade that my experience at the prior two dealerships did not work that lead me to Michael. I am pleased with the customer service experience and how he treated me during the process.

Sandy is a fabulous sales person, very knowledgeable and helpful. Gary did a great job getting us through the financing part. Management needs to hire more financial people as they were slammed and we had to wait about an hour.

A HUGE THANK YOU to BOB the service manager at Grapevine Lincoln! He really bent over backwards to get my beautiful Aviator in and out in a flash so I could get back on the road again! I love my Lincoln and really appreciate Bob in service and Chaz Gilmore for their superior customer service! - Deb. Shoemake

This is my preferred dealership! They are amazing! Always take great care of you and your vehicle!

I was so impressed with the initial experience of leasing my Nautilus and the concierge description of services that I bought it all... hook line and sinker.I was told I they will get the car, leave a loaner, service, wash and bring it back to me. The Lincoln experience. I am a single mom so that was great to never be out of service for my 7 yr old and while its expensive, its worth the peace of mind and makes me feel like I have at least that part of my life taken care of for the extra price.So for a year every time i ask for a loaner they try to talk me out of it, they either dont wash the car or they tell me its extra to clean the interior but they will wash the exterior (like its a favor to me). In June I asked if they did the registration and inspection sticker for me since this is my first lease I wasnt sure if it was taken care of, they said sure we can take care of that. I called today to inquire because I have yet to receive my sticker.The service person I spoke with who is 52, made sure to educate me on how I am supposed to go to the courthouse or dmv and thats how its always been and they dont get tags for the customers.okie dokie then. So much for doing anything you told me on the sales floor or over the phone ever since. Shame on me for being so gullible.

My husband and I were treated like royalty by Audrey Roundtree when we ventured in on Saturday. I simply cannot thank her and Brad and EVERYONE we dealt with enough. It was the best car buying experience we’ve ever had and we have had a few!! Thanks again everyone! You helped this old gal’s dreams come true!! Did I mention it came right off the showroom floor?😊❤️#crazyaboutmyLincoln

Customer service here is top notch! I always enjoy my time here, communication here is awesome. They call text you with everything. Always going to service my truck here.

This dealership is great on the service side. Weve had our car there a few times in the past year and worked with three different service people that are all top notch. If you have any trouble with your Ford-Lincoln-Mercury, I highly recommend this dealership for assistance.

Sandy Smith our sales rep was great! If it wasn’t for her and the fact my wife loves the new Aviator, I wouldn’t have bought from here. It was the most frustrating car buying experience I have ever experienced and I have purchased a new Ford Vehicle every year or two as well as buying multiple vehicles from Park Place. The Park Place experience blows this place out of the water. This by far was the most frustrating unorganized car buying process I have ever experienced. We didn’t even finance through them and had everything in that department taken care of before we even came in, but after waiting 1/2 a day and having to walk all the way to the dealership next door to fill out the title paperwork at 7:45 PM, We then find out they won’t have our car ready so they put us in a much lower lever “loaner” after asking us to just take the Jaguar we traded in for a few days. I even asked if my wife could go look at the new car I had just bought her. No, the service DEPT leaves at 7pm they told me and that wasn’t possible. Again, the Sales rep did her best to make the ridiculous, inefficient process her bosses have put in place more bearable. I just hope the Lincoln service they tout isn’t this horrible. It stinks spending 60-70K on a vehicle where you are regretting it the second you leave. Hopefully my wife loves the car and we can find a good Lincoln dealership if we happen to need service help in the future. Despite our experience in the actual buying process, I am very impressed with the newly designed Aviator as well as Sandy Smith the Sales Rep. I hope they take a look at their process and communication standards to help set up great employees like Sandy to succeed in the future.

Michael Massey did a fantastic job. From his knowledge of the vehicle down to the customer service he provided while we completed the sale. It was an Amazing experience as a car buyer that I have not experienced in 30 years. Every person I met with gave excellent service from my initial entry into the dealership until I drove off in my new Corsair.

Customer service by Michael Massey was beyond superb! He is a genuine and sincere salesman that made us feel as if we were buying a car from a trusted friend. His extensive knowledge of the Lincoln Corsair left us with no doubt that it would be the right suv for our family. The entire team at Grapevine Lincoln went above and beyond our expectations throughout the whole buying process and made us feel like family.

I purchased a 2019 vehicle from GVL in December of 2018. I have had nothing with problems since day one. I have been promised things have been taken care of over and over again. After 3 years and now being out of warranty I still have no resolve. GVL blames Lincoln, Lincoln blames GVL, Lincoln blames Waze, Waze blames Lincoln. Lincoln IS the issue, mostly but the folks at GVL have not made it easy. A bunch of empty promises is all I have received from GVL except from the service advisor Heath and I hate all of the reviews I have made reflect negatively on him which shouldnt be the case when the issues are above his head and the people above him wont step up and do their jobs. Theyve had 3 years.

We just had our 5th kiddo and needed a bigger family car. So we decided to go with Grapevine Ford Lincoln and I did everything online, shopping, picking the vehicle, trade in, and credit app. I told these guys Everything I wanted and they meet it and more. Crazy thing is, I dont even have the best of credit. I showed up to the dealership and all I had to do was sign paperwork, everything was straight up, no hidden fees or hey your payment is higher than we wanted. They was honest through the hole process. Charlie was my salesman and Nick was the finance guru that made it all happen. I even got 17,000 bucks of my vehicle. These guys went to bat for me and my family we appreciate it. We are now the owner of a 2020 expedition, so much room, rides like a cadi and its featured out. Great buying experience!

Jose and Joe took really good care of us and made the process very quick and easy.

We were very impressed with Grapevine Lincoln! We weren’t pressured by high pressure salesman salesman. Michael Massey was excellent! Friendly, professional, very informative and very patient explaining all of the details on the Lincoln continental we were interested in. We ended up buying the 2020 Lincoln Continental end it was a very pleasant experience. Again Michael Massey was very good, efficient, and knowledgeable! Even the business end of our deal with our business manager, Willie, went very smoothly! Willie is also an excellent asset to Grapevine Lincoln! Highly recommend! Our only disappointment was lack of coffee in all of the buildings LOL

Buyer beware. This dealer added a 10k upcharge or “pandemic pricing” to the msrp so we chose to shop elsewhere.

Excellent group of sales and service team. Excellent deals. I wont go back to David McDavid Lincoln again after the wonderful and hassle free treatment at Grapevine Lincoln

Ken (Sales) and Omar (Finance) took very good care of us. We got the vehicle we wanted with little hassle. I highly recommend Grapevine Ford Lincoln.

Eric Beard my sales guy went above and beyond the call of duty! When my car wouldnt start and I had to wait for roadside assistance to pick it up,Eric offered to pick me up, so that I could see if I wanted to trade in my car for a newer model. He picked me up from home and took me to the dealership, and after i didnt see anything that I wanted he brought me back in his personal vehicle. Excellent customer service Sir!

Our salesman, Michael Massey was superb. The vehicle was for my wife and he very clearly and patiently explained every single item on the car. He expedited all of the associated purchase paperwork. I personally hate the car purchase experience as a rule, but this is as good as it gets. My wife is thrilled with her vehicle which means I’m happy. Job well done by all at Grapevine Lincoln!

Wow couldn’t have been any BETTER. So easy, and TONY MAZHAR Was GREAT. If anyone ask me about my new car I will tell them the only dealership to use is Grapevine Lincoln and ask for Tony Mazhar. It was so smooth a couple of phone calls and Tony was at my door with the car of my dreams... Plus the BEST price in town. I would like to say THANK YOU for a hassle free car sale. Yes I said a hassle free car sale. Looking forward to a GREAT ride in my new Black Label Aviator American made. Again THANK YOU Tony for helping me get the car I wanted. And THANK YOU to my husband for my surprise new 2021 Black Label Aviator and the twinkle in my eye.Stacey Powers🥂

From the moment I inquired about a vehicle, I had a prompt response from Robert Manning regarding my interest. (My aunt referred me to them after a happily recent purchase within less than a year.)Upon my appointment I discussed my wants, needs, etc. for my family in my next vehicle purchase. I am a single mom with three daughters.We are on the road majority of the time with their club activities and needed a new dependable vehicle with better gas mileage, warranty, road side assistance, etc.I also have a teenage daughter who will be driving on her own in 6 months.My current vehicle was too large and she couldn’t practice. It was like driving a school bus!!!I brought her with me, and unexpectedly was the best car purchasing experience I’ve ever had.I traded in a vehicle, got the maximum value for my trade, and had the best experience in the financial process, trade in value, rebates, transfer, etc. from Brad Moran! In the closing process, Omar Sefiane sealed the deal and it was a piece of cake. In and out with thorough explanation in a coffee break ;)Robert instructed me on all of my new car features, settings, we discussed music, etc. & made sure my car was tailored around “Me”!I’m truly grateful for each one of these people who have made this process so much easier. As a recently divorced single female I was highly nervous of my first car buying experience. In fear I would get taken advantage of. Instead, I was greeted at the front entrance with my dream man, Matthew McConaughey, with a bouquet of flowers to set the mood. At that point I was half way sold ;) Then after the proper TLC of the entire sales team but In particular Robert & Brad, I was confident in my decision to choose a Lincoln. I told Robert that the only thing missing is to have Matthew McConaughey’s voice for the commands and GPS!!! You can thank me later, Lincoln ;)I went home to sleep on my decision, do my research, and make sure I was making a logical decision on pricing.They followed up with me in the morning eager to assist me and be accommodating to my hectic schedule. The next day I was a proud owner of a 2021 Lincoln and I am forever grateful for my experience! I highly recommend this dealership as I have a multitude of people and reasons to continue my business with them in all future purchases. Thank you so much!!!!Xoxo,Somer

Great selection...Attentive reps...

The best car buying experience! Michael Massey did an amazing job getting me in the car of my choice.

Came to get an oil change and a tire rotation yesterday and was helped by Bob. He was a very attentive service rep and I appreciated all his hard work. Would recommend him to anybody that goes there.

My new car found a screw in the tire after only 30 miles. BOB in Service had it fixed in a flash while stellar sales rep SANDRA SMITH answered more questions about my car features. LOVE this dealership.

I have never been treated as poorly as I have over the last 6 months with this company. After a full lemon law on my vehicle from the corporate office, they refuse to give me my refund due to not having paper work that I was not instructed to bring. Doing business with this company is nothing but frustrating and a major loss of your time and money. After 13 weeks in their rental car they’re now leaving me stranded without the ability to just leave and get a new car due to providing false information that everything was good to close. 1 Star is still too many.

I had a great experience at Grapevine Lincoln. Michael Massey took great care of me. I traded in my truck for a new SUV and it was a very smooth process. I came in the evening two hours before they closed and he stayed and assisted me with all the functionality of the vehicle.Also my Finance Advisor was great.Id recommend them everytime.I drove past 2 Lincoln Dealerships b/c they promised me a quick and easy transaction. Promised kept and satisfied / smiling customer!

Sales and finance guys were super friendly. I got a Transit van and got it for thousands less than the other dealerships had the same van listed for. Also get free car washes for life.

Everyone was friendly and helpful. Great experience.

Wonderful experience from beginning to end! We were able to take our time and drive a few cars and compare and contrast to see what best met our family and financial needs. Michael Massey was an exceptional salesman and his knowledge of each vehicle was astounding! Highly recommend Grapevine Lincoln! This is our second Lincoln to purchase and the drive ability, comfort, tech devices, and so much more are why we came back!

My purchase experience was excellent - Michael Massey, my sales person, was super knowledgeable, extremely informative and extra patient with all my questions. The entire sales staff acknowledged me, which was really nice - very friendly and welcoming! Got me in and out of finance quickly - my finance guy Zach Grogean was friendly and super helpful and not pushy - that makes a huge difference on my experience. Definitely my go to place for a Lincoln!

Excellent service from the beginning to the end. Sandy did an amazing job!! 👏

Spoke with Brian in parts. I apologetically wasted about 8 mins of this guys time with a ridiculous question about a part number for a warranty that had nothing to do with his dealership. He was more than kind about it, tracked down the info I needed, and wished me luck. Great service, and a great employee. I appreciate it.

Michael took the time to patiently go over all of the systems inside of the Corsair with my wife. Two of the most precious things in my life will be riding in this vehicle every single day! Never lose site that we place families in these vehicles and the safety systems that come with these vehicle could be the difference between life and death. We feel that with David Kleet, Michael, the Service Department and the entire staff care about their customer and have shown us they will go to great lengths toEarn your business! World class guys! Well done!

Wow what a great place. The New car salesman Mark Balder is the greatest salesman ever. Make sure and ask for him.

Tony, Brad and the entire team @ Lincoln Grapevine were very knowledgeable and thorough with process. I would highly recommend family and friends to visit in the future.Ingrid

Tony is the real deal. Pleasant, professional and VERY knowledgeable sales person. Wonderful follow up skills but not pushy. When I ran into a hiccup with the finance guy, Tony happily stepped back in to be sure everything was resolved. Overall, highly recommend asking for Tony when you stop by... if you want first class service and to be sure to get things right the first time. Great attention to detail.

Michael Massey is excellent. He literally and figuratively walked me through every step of purchasing my car. I highly recommend Grapevine Lincoln/Ford.

My husband and I have never had a more enjoyable experience with Mr. Massey is highly acknowledge all of the Lincoln Navigator.Tracy and I have been married for 38 years have purchased many cars- no one is ever spent as much time with us and was very eagerly willing to help us with all aspects of learning the new vehicle!!!!I highly recommend Mr. Massey to all of my friends and family!!!!~you have a great employee!!!Sincerely Tracy and Tracy Hunt

Everyone was great who worked there. Very understanding. I only wish they had more vehicles on location. However it was still a very easy and positive experience.

Tony was great salesman 👨‍💼 worked hard to get me in the car 🚘 of my choice

Horrible experience there. Sneaky! Went to purchase a truck but I got 2 different prices for a warranty by 2 different people for the same warranty. So many add ons and no explanation. 30k truck was 39k by the time they finished. Went to another dealer and purchased the same truck for 30k!

Michael Massey was great from the time my wife and I walked in. He was very pleasant, listened to what I wanted and didnt hesitate bringing the Nautilus up for us to drive and look at.Once again he listened to some additional options I would like to see and Michael brought up the car we purchased.I didnt buy that day but went home to think about the purchase. I looked at other cars and trucks, drove some and came back and purchased the Nautilus. I expect to be pleased with this car. Ive has 3 Lexus previously and wanted something different but with the same options and comfort.Michael did a great job as will as Zach in finance. My experience was excellent. Thank Michael.Kitz Parker

MKX 2017 Recent PRE-Certified 18k mileage in Mint Condition Fully Warranty! We just purchased our MKX Aug 4 th the car drove wonderful no issues until yesterday Aug27 barely put 600 miles on it and the car would NOT start was completely dead! No signs or anything. I’ve sent 2 emails to Nolan in Finance since he’s the person we dealt with over the Sale. Funny how they are Jonny on the spot when your interested in buying the car. We had a person on the phone every time but now after the purchase that there’s a problem... we can’t get any email responses nor anybody on the phone to call us back in regards to the issue. Called 3 times today since 8 am and not 1 call back still. I’m sorry but this is not good service! We eventually had to call another Lincoln Dealership who advised to have the car picked up towed to there Dealership to find out what’s draining the system . There was also a steering malfunction indicator lamp on it once the tow truck jumped it off to load it up. We love the car but certainly hope this isn’t a sign of what’s to come.. especially when someone puts 5k down on the car! It would be wonderful to be able to speak to someone when there’s a problem ..Also we’d like to know if the recalls have been serviced fixed on this vehicle. Didn’t see any on the carfax report. Service after the sale is just as Important if not more so than the service at the sale it’s self. Updating: Well we did finally get a call back from the Service Manager this evening and discussed the current issues. Service Manager was very kind & helpful. We do appreciate this and hopefully the Dealer near us will figure out what’s causing the drain on the system. Thank you kindly!

Michael Massey was a good salesman that went into detail on every aspect of my new car. Very grateful for his efforts!

Found the car I wanted, got a fair price and great service by all involved.

We had a fantastic experience and enjoyed working with Curtis, Shawn and Willie. I highly recommend Grapevine Lincoln. I love my new Corsair!

Excellent service and great people

What of the best service centres in Grape Vine

Outstanding dealership. Probably the biggest in the DFW area.

I’ve reached out to 3 different individuals at Grapevine Lincoln, in hope of purchasing an Aviator for my wife. Three different salesmen/manager and received repeatedly “I’ll call you back”. Thankfully I was able to secure a deal within three hours at Park Place Lexus to where they delivered the car to my home. I never leave reviews but this one disappoints me given the current economic state. Lincoln has a ways to go if they want to capture market share as a luxury brand.

Service takes a while even with an appointment but they do a great job!

Best buying experience ever. Great people and easy to work with. The pricing on the internet included all discounts that were available. Brad Moran the sales manager was great to work with, and you only dealt with him on pricing. We just gave him the guidelines we needed and he went from there. Shawn Baker was our Lincoln sales person, and again he was great to deal with. No high pressure from anybody at the dealership. We got there at 1:30 in the afternoon and were driving home with the new Aviator by 5:00 pm.

I wanted to express my appreciation for the sales team (Mike Massey and Carl White). The service, care and attention they provided to me was beyond a 5star experience. Not only were they extremely kind but they worked very diligently explaining every step making sure they were delivering just what I was looking for.Mike Massey, what a salesman! Mike’s knowledge of the Aviator was outstanding. There was not one detail of the car Mike could not tell you about. He never once rushed through the process of showing me what the car was equipped with and how it worked. He expressed great respect for the moments I needed to run thing by my husband on the phone providing privacy and again never rushing me. Mike is definitely not your average car salesman, he truly is someone who cares for his customer and the service he provided me proved this.Carl White, what a manager! Carl came over introduced himself and immediately expressed his desire to provide me with the car I was looking for. While the car I was looking for was not on the lot, he quickly reviewed other dealer inventories and expanded his search to what was at the factory to ensure he stood by his word of finding the exact car I wanted and he did!I can actually say I’ve never felt more comfortable with a car purchase. Everyone truly made my experience outstanding. Definitely not your normal car buying experience.

Our experience at Lincoln Grapevine was amazing. We went in just looking and fell in love with the Corsair. Test drove a couple of different vehicles. We didnt have any pressure to buy and the sales and finance guy were very patient with us. Thank you Michael Massey for your help.

The level of professionalism and respect we received was outstanding, and each individual’s knowledge about their respective area of expertise was superb!

Michael at Grapevine Lincoln was incredibly helpful, knowledgeable, kind, and patient! He was never pushy. I would definitely recommend him!

I leased a Lincoln Corsair and have really enjoyed it. It would not have happened except for the professional help of Audrey Roundtree. She was a great sales person who helped me with the information that helped me decide. She was a great help in my decision. Thanks Audrey.

First time Lincoln buyer. Had a great new car buying experience at Grapevine Lincoln. Michael Massey there in sales was great. He was very knowledgeable, accommodating and willing to get information if he didn’t have it first hand. Would recommend Mike and this dealership. Customer service is a priority here.

As a Lyft driver I pick up a lot of passengers from Lincoln and Ford dealer. They use Lyft to drive their passengers home. And all the passengers love the place.

Best dealership ever!! Thank you for your attention to detail!!

I just had my first oil change on my Lincoln (Dec 2019). This was an excellent experience. Christian Williams was my service advisor. He was very personable, explained everything and kept me updated during the process. The dealership provides a very comfortable waiting area - full service. Christian checked on me a couple of times while the service was being performed. I enjoyed visiting with Christian and would highly recommend Grapevine Lincoln - both for sales and service.

Great dealership. Easy and it was a pleasure.

I purchased a vehicle on the 16th of September, by the 15th of October the vehicle had broken down twice and left me stranded. I had to have the vehicle towed to another dealership and found out today, the 21st of October, that the right key fob for the vehicle was never given to me when I originally purchased it! There is no other way to run the vehicle without it! I called Grapevine Ford Lincoln, to inform them of this and William informed me, because I didnt notify them that the vehicle had broken down within the 30 days (now 35 days) even though I showed proof of the exact day it was last towed (within the 30 days) he and the manager would not help in any way. They stated it should have been under warranty but how is a warranty supposed to cover a key fob that isnt made for that specific vehicle?! Now, I have to pay over $400 for a PROPER key fob to be made!! How can a dealership sell a vehicle to a person that doesnt even have 1 key to properly run it?!! I have yet to make even the first payment yet of this vehicle and already had to have the entire brain replaced and a proper key fob made! NEVER again will I purchase anything from this dealership!!!

Just leased a new Nautilus over the weekend and the entire experience with sales and F&I was so easy and pain free. Highly recommend Grapevine Lincoln.

Excellent customer service. My wife and I went from a 2018 to a 2020 Lincoln Navigator with ease. Thanks to Audrey and Tony.

Michael Massey was awesome. His persistence in working to get the car into the range I was looking for and calling me back is greatly appreciated. The floor staff at this dealer were great. I was able to look around without the constant interruption of a salesperson. The staff were all friendly and not in a fake I really want to sell you something so I am being nice to you way. The process was easy, Michael Massey did a great job describing the features without trying to sell the car. The features and car sell themselves if you have done your homework. New Car School, as I call it, was great and hit all of the right points and not overwhelming on an already long day. Michael set up the Lincoln Way app and made sure it worked and then set up Android Auto and made sure everything came up on the screen and navigation worked. Michael was awesome from his tone to the way he let me discover things and ask questions and he did not hoover or do the car salesman stalking thing. Overall different and nice experience for me.Inside the dealership there is a coffee/snack bar and nice relaxing waiting area while you are waiting on your appraisal and other stuff. If you are really hungry go next door to the other building for this dealership where they have a full and spacious cafe and a small kids area.If I had to nit pic I would ask that brochures were available. I looked around but did not see any vehicle brochures. That is one of the ways I show off my new car is by showing my friends the brochure.Highly recommend this dealership; I am sure you will be please with the experience and hopefully they can find you a great deal too.

Excellent dealership experience. Shawn Baker, and the management team were very open about the deal and found the exact vehicle I wanted. They took time to explain all my questions and I brought back the vehicle the next day for a nit pick issue and the fixed it with no questions asked. If you are thinking about a Lincoln, you should go ask for Shawn.

Kye and Brad were great to work with on this purchase. Both very up front and personable!

Great experience! Michael Massey and Brad Moran from Sales are two of the most patient people on the planet, answering my many many questions. Im so glad I made the switch to Grapevine Lincoln.

OMG!! My extra experience at the Grapevine Lincoln was beyond exceptional! Mr. Massey was knowledgeable about the car that I wanted he left nothing undone or said about the 2020 Corsair. I told him what I wanted and he made it happen! I’m so grateful that he greeted us at the door as soon as we walked in, he made us feel important and comfortable at the same time. I’m now cruising in my new car with a huge smile 😊! Ask for Michael Massey when you go to Grapevine Lincoln he’s a GREAT GUY! Micheal you don’t need a tie to sell me a car (LOL)!

Personalized, no-pressure buying experience with VERY experienced sales person - Mike. He knew about the features of the new cars and was great at explaining them. Carl, the sales manager, was personally involved. Overall, the best car experience ever! This is our third card from Grapevine Lincoln and they dont disappoint!

I had a wonderful experience at Grapevine Lincoln. Audrey was so knowledgeable about the vehicle. She told us and showed us all the bells and whistles. She stayed late to make sure we got what we wanted and answered all questions. She was great company while we waited and personable. This is my first Lincoln and I am in love. The car and the service are 5 star. Would recommend 100% and although I live in Fort Worth I will certainly come back for service. Thanks Audrey.

Except for length of time to finally get all paperwork completed, this was a great experience in car buying. Why does it take finance so long once you decide on price. The new lincoln is great. Salesman and sale manager great as well. Havent tried the service dept yet but I suspect they are outstanding there as well.

Bought Second Navigator in 18 months from them. Went from a 2018 Lease to buying a 2019. Numbers worked for my needs and they always make it easy! Mike Hall is the best and his manager Carl White is the most pleasant and easy going manager I have ever experience in 30 years of buying and selling cars! I probably will not be in the market for a new Lincoln anytime soon, but they will get my referrals!

We really enjoy this dealership - we just purchased a 2020 Aviator and previously have purchased a Nautilus and Continental from the same dealership. They are easy to work with very trustworthy. We purchase our next Lincoln from them as well.

Great place to buy a car

Great experience with Lincoln Grapevine! Everyone was very friendly, and I was able to walk away with the exact car I was wanting! They have a great sales, finance, and service team!

Best new car buying experience that I have ever had in my 30 years of buying a new car. Salesman Shawn has changed my perception of buying a new car. Sales Manager Carl was also amazing. David in Finance was down home friendly and made all of the paperwork process smooth and stress free. Will be buying my next new Lincoln from them from now on.

Buying an SUV at Grapevine Lincoln was an easy transaction. My salesperson, Michael Massey, was superb. He is a really nice man and really wanted me to be happy. He has offered his help with the vehicle at anytime since the technology is much more advanced from my last vehicle. Thank you, Grapevine Lincoln and Michael Massey.

Tony was great & was very patient finding my wife her dream car & David was as Professional as they come!Visit Grapevine Lincoln before buying any where else!

Audrey was an excellent salesperson when we were purchasing a new Nautilus this week. Her comprehensive knowledge of all the Lincoln cars we looked at was amazing and very very helpful! Also, she was so easy to understand and to talk with about our needs, assisting us in the choice we finally made. And I have to say we loved her ‘no problem/can do’ attitude! We asked for a specific car and she had it for us the next day!

We had a wonderful experience with Grapevine Lincoln. Thank you to Michael Massey for your wonderful assistance. I appreciate the time you spent with us and look forward to many wonderful years with our new Navigator.

Sandy and Michael are awesome.

Words cannot describe my experience at Grapevine Lincoln with Michael Massey. I had been to MULTIPLE dealerships looking to find the perfect SUV I wanted. Lincoln’s are known for their comfort and that landed it at the top of my list. Unfortunately, I had been to 3 other Lincoln dealers over the past 5 years(I lease vehicles) and every. single. time. was a horrible experience. The salesman were condescending, rushing me, and were NEVER educated on the vehicles. I honestly don’t even know how they were employed.The first time I wandered into the Grapevine location I had an incredible experience but decided to shop around as most people do. I ended up always coming back to Grapevine Lincoln though. Mr. Massey was extensively knowledgeable on every model, and even though I was set on one model he insisted I test drive multiple, which was fine by me. He took his time and was NEVER pushy. I consider that one of the worst habits a person in that industry can have and Michael was the absolute opposite, even though I went to other dealerships before deciding he was never blowing my phone or spamming my email. He did only as requested, but his customer service skills were above and beyond in every aspect. After shopping around, and talking myself out of impulse purchases, Ill be honest, I was ready to settle for less, less vehicle, less comfort, fewer features or conveniences...all due to the payment I was aiming for and the fact that I do not believe in dumping a large sum of money into a down-payment for a lease. I told Mike this and told him it probably wasnt going to work, and his response was something I had never heard come out of someones mouth at a dealership...He told me that he knew what it was like to have your heart set on something, a certain vehicle that you love, and explained that he did not want me leaving there feeling as if I had settled on a car. Mike assured me he would do his best to make it happen for me that night...Now I know that the deal going through is not all on him and multiple variables are at play, however, I did feel my request was far fetched based on numbers I had been given over a couple of weeks on every luxury SUV I looked at...Low and behold, Mr. Massey walked around the corner and came back within 5 minutes and had pulled it off!Michael Massey genuinely cared, not about how much he made...but about my happiness and how I would feel driving my new Nautilus off the lot that night.Every person I came in contact with at Grapevine Lincoln was kind, in addition to helpful, including the finance manager Zach Ziba. [side note, the finance and paperwork process here were extremely fast.]I could go on and on, but I think I made my point. :) .... if you want a Lincoln, contact Mike Massey at Grapevine Lincoln.

I had a great experience purchasing my Aviator from Grapevine Lincoln. Michael was very helpful with explaining the features of the car to me and made the transaction quick and easy. Thanks again!

Very professional and Sandy Smith was an awesome salesperson, she answered every question we had about the vehicle and was able to get us in and out quickly. Highly recommend Grapevine Lincoln.

Excellent customer service. Focus is the customer regardless of budget. Provides the respect and dignaty every paying customer deserves. Bought my car there and will do it again.

Couldn’t be happier with the team at Grapevine Lincoln, they went above and beyond to make us feel welcome from the time we walked into the dealership. They once never hovered over us while we were out just walking the lot and looking at new vehicles. I have purchased a lot of new and pre owned vehicles, but this experience was by far the best we have ever had. Thanks to everyone at Grapevine Lincoln and Ford. They are truly making a difference in the purchasing of a new or used vehicle to insure that there is “zero” pressure” into making a decision. When it is time for our next vehicle purchase or lease, it is a no brainer where we will go. Thanks again to all at Grapevine Lincoln

The sales team was outstanding! Very professional and efficient with OUR time. They guided us appropriately and answered all of our questions. I would highly recommend them! Everyone we interacted with were friendly, courteous and seemed to go out of their way. They were very helpful with answering all of our service questions. Grapevine Lincoln provided a stellar experience and we love our new Lincoln!1

Very good customer service. Audrey did an awesome job. We truly recommend anyone seeing her when you are ready to purchase a Lincoln. Thank you very much for a great experience.

This is the first time I have completed a lease and decided to lease a replacement vehicle. Audrey was extremely helpful and conscious of my time, resources and budget. We tried a couple of different vehicles and I picked up my new leased vehicle today - in spite of the weather! The financing process was straight-forward and Nolan clearly answered any questions I had. I am very pleased by the experience and the service.

These people were amazing to work with. The whole process went very quick and smooth. Everyone was extremely helpful and had a-lot of knowledge about the product. I will definitely use them again.

The very best car buying experience Ive ever had! Kudos to Grapevine Lincoln, Sandy Smith and Mike Hall! I will recommend you to all of my family and friends! Love my new Lincoln!

Great service

Michael Massey proved that he can make purchasing a vehicle a very comfortable one. He was very courteous and made it a pleasant experience in coming to terms on pricing. No high pressure sale, just a friendly business transaction in the purchase of a new vehicle. Definitely 5 Stars to him!!!!