Doug was so helpful & professional. My garden frost proof PROFLO Anti Siphon Sillcock had no water coming out. A plumber came and said “I need to cut through your drywall to figure out the problem” I was hesitant. After a few hrs of googling I realized what the parts were called and fiddled with it. I removed the stem and all the sudden alot of water gushed out. I shut off main water supply and realized I got the stem out but not the tip “valve/washer” (still unsure of name) It was stuck inside. I can’t turn on main water or I’ll have a watery mess everywhere 🤦🏻‍♀️🤷🏻‍♀️ many tears and frustrating emotions especially when babes need mommy’s attention.The next morning I show up to Ferguson and bumped into another plumber; explained the situation and he too said he’d have to cut through drywall. Then I start chatting with Doug who says “you’ll be alright just change these parts etc...” ; was tremendously helpful, reassuring & provided the parts needed. I got home and used a flashlight to see inside the sillcock and yes the valve/washer was stuck. Fiddled a wire in there and turned main water “on”... Woosh! The valve/washer flew out!! Replaced stem valve/washer and no more water flow.Thank you Doug! Your caring personality and profesional service was a huge blessing today.Below is the picture of the stem and separate valve/washer that is Torn up.

I was overly impressed with their service and professional approach to my specific problem. Their staff took the time to walk me through a fix. I will use them for all my plumbing tasks!

I had a very poor experience. Poor knowledge of their produce and poor support. They sold me a toilet with very unusual specs. Those specs added time and cost to the installation and remodel of my bathroom. Then when the toilet malfunctioned within a week of install they were of no help in fixing the problem. Their prices are high. You can find better value online. I come to a showroom for expertise and support, I got neither.

Better merchandise and knowledge over any big box store. You wont regret it!

Very polite and helpful staff