I recently got a new CPAP machine. I was able to take home a mask I thought would work but later figured out it didnt. At CareLinc, one phone call and they were ready to help me get a different mask so that I could get a good nights sleep. They were knowledgeable, had several selections to choose from, and great tips to try to obtain a better fit on my mask. They took time to speak with me and treat me like an individual. I will use CareLinc again in the future for other products.

I had a pleasant experience at Care Linc. Ryan was helpful explaining everything and setting me up with the bi-pap machine I needed. I felt comfortable talking and able to ask questions that I had. I would recommend this place to anyone.

Ryan was very friendly, professional, and patient. He didn’t mind our various questions and explained the equipment in depth until we understood correctly how to use it as well as how to change it if we didn’t like it. He went above and beyond as far as being helpful, personable, and kind.

I met with Kim to receive my first CPAP machine. She was friendly and did a great job of explaining the use and care of this machine. She provided step by step instructions and answered all my questions. I had a choice of masks and Kim was very knowledgeable in the pros and cons of each mask. All the costs were written down and clearly explained.

Tim was friendly, thorough, and very skilled at explaining everything to me. I feel super confident in using my CPAP and even had a great first night with it. Thanks for your expertise, Tim!

What started as an unhappy customer experience, ended up being good. I did not know that I couldnt return unopened merchandise after 30 days. Also I could not find this printed on my packing slip. Cheryl L. in Billing came through and made everything right. I am happy.

Kim was well prepared and had all paperwork ready and in order. A few questions and she helped narrow down my choice of masks. Thoroughly covered all my questions and much more. I feel confident to use the machine. And if I have questions I can reach out to Kim for snswers.

Knowledgeable, very friendly. Did not “rush” through materials. Answered all questions regarding my new CPAP machine. Even though she wore a face mask, her smiles reached her eyes.😊

Staff was very nice and friendly. I had an appointment with Jan and she was great! Went through the equipment and made sure I understood it when I left.

Michelle was quite courteous and helpful in restocking my CPAP supplies. Thank you very much.

Kristin introduced me to my CPAP equipment thoroughly and in a friendly and insightful manner. She gave plenty of necessary information without dwelling on unessentialInformation. Thank you, Kristin, for a job well done!

I was given thorough instructions on the proper use and maintenance of my new machine, a breakdown of personal versus insurance costs, and a friendly attitude. Very happy with my experience.

I got in right at my appointment time. Kim was very pleasant and knowledgeable on the CPAP unit. Very thorough. Great smile and personality. She answered all my questions so I give her 100%...Thank you Kim and carelinc.

Ryan was IMMENSELY helpful and accommodating. He was incredibly kind and understanding and genuinely interested in my well being. Was clear and concise in helping me understand my CPAP machine and made him self very available if I needed any help.

Kim was very thoughtful and friendly. She made sure I understood how my equipment operated and how to maintain my CPAP. Kim made the whole experience pleasant and thorough. I would recommend both Carelinc and Kim for any healthcare supply needs.

Ryan is knowledgeable, easy to understand and kind. He answered all my questions completely and with patience. I would definitely recommend working with Ryan to begin using a CPAP.

CanDee was very knowledgeable about CPAP devices. I have used one for five years. Got a new one and learned so much from her. THANK YOU!

Ryan was very nice. And gave me good information about my new CPAP. Thanks !

The staff was very helpful and answered all my question and concerns.

Ryan did a excellent job and was very helpful Thanks for everything.

She did an excellent excellent job !I would recommend her to everyone !!!Wonderful job 🙂

Quick and Through Walkthrough of how to use my BiPap and wasn’t even there for 20 minutes.

I was a little fearful at first but Kristin was very pleasant and thoughtful. She explained everything where I could understand her, answered all my questions I had. Also overallI felt more relaxed and receptive to my new experience with a CPAP. Encouraged me to call anytime I had questions or concerns.Thanx!! Nina S.

Ryan was fantastic! He was very through with answering my questions. He made sure my masks fit and I got exactly what I was there to get.

Ryan was great at explaining and guiding me through the new equipment. He answered all my questions and was very friendly and patient.

Very caring people, showed me how to setup my CPAP and answered all my questions. Thanks Kim.

Ryan did a great job! Was very helpful explaining new cpap

Kim did an excellent job. My first night on my CPAP went great!Thanks Kim👍

Ryan was very personable. He didn’t make me feel uncomfortable or awkward! He was funny and paid attention to my needs and wants!

UPDATE: The person who assessed the chair reported back that it had some spots on it that meant it was in less than resalable condition. They will again fix the chair but will not take it back. I have ordered my husband another lift chair from a different company and now am stuck with a chair that I hesitate to resell it because I anticipate it will break down again. I am convinced I purchased a defective chair and instead of taking responsibility for that CareLinc is making me keep it and eat the cost. Bought a lift chair for my husband. Within the first three months it broke down and was repaired. Within 2-3 weeks it broke down again, the same problem as before. I called and told them I wanted the chair picked up and my money refunded. I was told if the chair was in resellable condition they would give me a refund. Someone came out to assess the chair and pick it up but didn’t know it was broken and stuck in a reclined position. He said he didn’t know how he would get it out that way and left. I called on Monday and left a voicemail for the manager that was not returned. Same on Tuesday. Called the corporate office Tuesday afternoon at 3:55pm and all of the managers were gone for the day. I still have a broken lift chair on my sun porch and no one seems to care. I would NOT recommend dealing with Carelinc as their customer service is extremely poor if there is a problem.

My appointment with Kim was great. She was knowledgeable about the products and really helped me choose the right mask for my c-pap.

The tanks and concentrator were picked up on May10, 2021. I have since been billed for 4/28 and 5/28, so I have been over billed for 5/28. I just received my EOB last week from my insurance, I told them that Carelinc has overbilled for 5/28 and they said they just received another for 6/28. I think this is ridiculous that your company does this and makes me have to take the time to get this straightened out. To top it off I work M-F 7 to 5 and cant do this on work time or my lunch break ( your billing hrs M-F 8 to 5) This is not my only frustration with Carelinc as when I got home from the hospital at 4:30pm on Apr 28, I was told to call and they would bring oxygen out right away, they didnt bring the oxygen out until the next day!!! So I was out for more than 10 hrs and almost had to be readmitted to the hospital. My husband talked to ?Lisa after leaving a terrible review back on Apr 29, she said this has never happened.. well it has now!!! He had called 3 times that morning to get O2 out to me. Total lack of care from beginning to end.

Ryan did a great job getting me the product I needed and showing me how to use it. He was friendly, professional and efficient. A great experience.

I Seen Kim to day to set up my p pap she was great with all my questions top notch 👌

Carelinc 54th street was a great experience. They were ready with equipment and billing. I was there 15 minutes. They took me step by step showing me how to use the product and take care of it. We discussed replacements and pricing. There was plenty of opportunity for questions and given phone numbers for help. They gave me an app to follow progress, reminded me to make a follow up with the doctor, and informed me when they would follow up. In summary, quick, thorough, complete, and quality. Highly recommend.

I came in today needing oxygen for my cluster headaches. They set up my account and gave me exactly what I needed in less than 30 minutes. Their sales associate, Chad Scott, was very enthusiastic about helping me and friendly.I highly recommend CareLinc for their very timely and affordable oxygen services.

Kristin was very helpful! She is knowledgeable and amiable. Thank you Kristin for supporting me with my new equipment!

I am so glad I chose CareLinc! Ryan did a wonderful job during our appointment. It’s my first CPAP and he eased my worries, made me feel so comfortable while explaining how to use and operate the machine. Entire staff was great and very friendly!

Michelle provided great service. She kept working with me until we found the correct supplies I needed. She answered all my questions and explained when I didnt understand. Thank you for your excellent customer service!

Very good explanation on all process. Had no problem setting it up.

Good experience. The employee explained everything well although she does pretty fast. Im satisfied.

Never delivered when promised, did not even put the order together. Said they did not have the order, two days later we get it delivered after 5 phone calls, and the next day we get it delivered by ups also.

Knowledgeable, personable, and helpful, what more do you need?

Very informative. Tim M. was very knowledgeable and helpful in my decisions on the equipment to best fit my needs. Thanks!

She did and outstanding job of explaining how the Red Med worked

Was helpful in setting me up with my machine.

Kristen was fantastic. She loves what she does - helping people.

Kim @ carelinc was very helpful in getting me setup! Thanks again!

Kristin was awesome to work with! She was very knowledgeable and explained how to work my CPAP very thoroughly.

Took her time and explained everything I needed to know

Kristen was patient, thorough and pleasant to work with.

Staff are rude. Company completely unhelpful and dismissive.

Kim did a great job. The other staff are nice and helpful too.

Wonderful customer service! They truly care and explain things in an easy to understand manner! Thank you Kristin and Care Link!

Customer service is very lackluster at best they want to play games and hang up on people who are trying to figure things out surprised they are still in business

Im a retired Inpatient Rehabilitation Nurse and I found all my needs at CareLinc Medical Equipment89 54th St SWGrand Rapids, Mi 49548Jay who is the Manager met all my needs for the following equipment.1. Four wheeled walker2. Compression stockings3. Chair lift4. Stair lift5. Safety bars6. Portable safety handle to assist getting out of the car7. Ramps for entering home and back yardGreat customer service and products are the best when it comes to durable medical equipment😁I will continue to promote the business and products from CareLinc!

Katlin was wonderful and very knowledgeable. Very Thorough and her explanation of how to use the product was excellent! thank you

Great guy had me feeling good today positive and caring guy

Ryan was very knowledgeable, helpful, and professional. Interaction was precise and easy. Overall a great experience.

First time working with them as well as first time having to use a CPAP. They have been great to work with and Kim was top notch in making me feel comfortable with the experience and very thorough. Glad I chose to go with them.

My son Derrick received his very 1st Cpap machine and mask today The gentleman that helped him mentioned he was new so apologies for not remembering his name. He was able to put Derrick more at ease. I asked them to send his scrip to carelinc because I use them to get my cpap supplies. They didnt let me down the guy that helped him did an outstanding job.

Kristin was so helpful and personable. She was very informative and fun to work with.

We need more kind patent and friendly people like Kim she is a people person she was a big help to me in finding the type of machine I needed to get so thank you for your help

Ryan was very helpful. I was apprehensive about using a CPAP machine, but he went over everything very thoroughly and helped me not feel so overwhelmed. Thanks!

This 5 star goes out to Tyler who answered my call to Customer Service back on 2/25/2021.I had been having a great deal of difficulty with the hospice group not doing their job when I discontinued their services with my Mom back at the end of December. I would call Carelinc and EVERY TIME would be told there was nothing in the notes that I had called to have the equipment removed from the facility my mother lives at. To make this long story short - I just want to THANK the young man named TYLER who was so very kind in getting resolution to our situation. He called me back the next day as he had promised (ALMOST UNHEARD OF IN TODAYS WORLD) after speaking with his supervisor.I am SELDOM a happy camper I have been through a lot with taking care of both my brother who died from Alzheimers and my mother who also has it.But TYLER was like Jake from State Farm. Could not have been NICER or more CONSIDERATE! and I just wanted to let whoever reads this know. I hope Carelinc gives him a RAISE and makes him in charge of training ALL CUSTOMER SERVICE employees!

Kim was excellent in showing us the product. She was pleasant and helpful!

Very polite and knowledgeable! Made sure I understood everything, and liked that the person showing me the equipment shared her own personal tips and tricks with my cpap machine.

I need to rent a Walker for an upcoming surgery and I just called Carelink and had the pleasure of talking to CanDee in customer service. CanDee was so kind and knowledgeable. She even gave me a helpful suggestion for after my partial knee replacement surgery. Thank you CanDee for taking the time to talk to me and guidance for ordering the Walker. You have excellent customer service.

Wife got home from the hospital yesterday afternoon. Called care link for oxygen at 4:30 they said theyd be right out. They never showed. Called there emergency number at 4:58 this morning wifes O2 level down to 84. Its now 6:38 still nothing. This place is a joke! Should be no stars!

Kristin was very helpful and knowledgeable about C-pap. A very enjoyable experience.

Kristin was an absolute delight. She made the cpap process smooth and enjoyable. She was very helpful and knowledgeable with the few questions i had. 10/10 would work with her again

This is the first one star review I have ever given. Last year, I took my daughter to CareLinc for crutches. After providing all of our information, the crutches we received were too big. We did not take them with us and were assured the billing would be cancelled. We then received a bill in the mail. I called, explained what happened, and was assured the account would be credited. Now we have received multiple bills, and I am forced to pay it or it goes to collections and negatively impacts my credit. So I have paid CareLinc for something I did not receive because they are inept on multiple levels.

CareLinc provided excellent service, and Ryan is great at teaching how to use new equipment. Thanks for all the help and great information Ryan!!

Great service, kind employees

Great job. Wish we could have connected the mask and gone tuned things but COVID restraints did not allow it.

Well I just picked up my CPAP machine. Kim helped me and showed me how to use it. She was very helpful.

Kristin took plenty of time to explain to me and make sure I was comfortable with the CPAP machine

It was a good experience all around. The front desk workers were very kind and has a awesome sense of humor.My technician (if that’s what you call it) was very good at explaining the cpap machine and made me feel confident I can do it no problem on my own.

Very friendly and informative.I thank him for explaining everything very well

Met with Ryan B. Got tons of information on the machine. Cant wait to set it up and feel the difference in energy, focus, and rested overall. Day 1 Jan 18, 2021.

Ryan was very informative and encouraging.

My first visit to Carelinc was great. Jan was very helpful for me to understand how to use the equipment I was getting.

Bad experience all around. Airway is the way to go!!

Ryan did an awesome job explaining everything to us. Very satisfied

Great service, friendly staff. Excellent knowledge of the equipment and treatment it provides.

This CareLinc location by is helpful and friendly! This was my second visit and Kristen did an incredible job explaining how to use my cpap as well as how to clean it and what to do it something is wrong. 20/10 could recommend.

The gentleman who assisted me was very confident with answering the questions I had and was very helpful. He also was very informative on how to set up and maintain the equipment that was given to me.

Kristin was prompt for the appt. and personable. She explained what was needed for my CPAP unit, the warranty terms without me having to ask.. I appreciate her service!

My daughter broke her hand about a month ago. We went to the doctors office where they provided us with a brand new in the box hand splint from Carelinc. The work order was already completed, I just filled in the patient information section, the doctors office sent it back to Carelinc and they billed our insurance company for the full amount. We saw the orthopedic hand surgeon the following week. He had wanted to make a plaster splint to protect her hand while it healed but was so impressed by the high quality splint that was provided by Carelinc that the plaster splint was unnecessary. Five stars.

Great service!

Jan did an awesome job, she was obviously very well trained. Jan was pleasant and has a great personality, she took her time to explain everything thoroughly.

Kristin was Great !!!! She had more patients with me than most people. Explained in laymans terms that I could understand. ( Not easy to do. ) I understand the machine now.l Ive had some problems at home, gonna shoot to use machine starting tonight. I WANT TO THANK ALL OF YOU.SINCERLY, Terri JohnsonWyoming

Kristin was great, pleasant, informative, and laughed at all my dumb jokes! Wonderful! Her lecture on how to use the sleep apnea did not at all put me to sleep.

Tim walked me through my equipment, showing me how to use the device along with attachments. He truly has a wealth of knowledge when it comes to anything CareLinc, along with answering any question I had. Great customer support. Wouldnt recommend anyone else, youre getting outstanding assistance when it comes to Tim.

Very friendly and efficient.

The agent that helped me was very helpful. He,Went out of his,way to make my order perfect for me

My doctor perscribed a CPAP over 3 weeks ago through CareLinc. I am new to this so I called to ask how the process works after the first week. I knew it would take time for all of the insurance information to go through but wondered what to expect. The woman who answered the phone was very nice and explained what I could expect. She also mentioned that it usually takes a couple of weeks to get all of the ducks in a row.So, I called again to check on things at the 2.5 week mark and see if they needed anything from me to move things along. The person who answered the phone was wonderful again. She looked at my file and told me everything looked in order. She put me on hold to speak with a clinician and came back to tell me that I should receive a text telling me that they were working on my machine and then a phone call to set up getting me the machine and training me on it in the next day or two.We are now another week in without any communication from CareLinc what so ever. I have been waiting almost a month for a CPAP.Today the frustration of being exhausted all of the time really bubbled up and I called the insurance company to see what might be holding things up. They said everything had been approved on their end and they have no idea why I havent been contacted. I checked with the doctor too. They said they have provided CareLinc with all of the information they needed and did not know why I havent heard from them.In the meantime, my husband has taken an at-home sleep study, had it read, asked that they send his prescription for a CPAP to Airway Oxygen instead. He already has his machine. We have the same insurance company and our doctors are with the same group. The only difference is who we are getting our CPAP from.I could overlook how long this is taking if CareLinc would just communicate with me. Help me understand what is going on. Is it COVID? Are they short staffed? Is there a backup on getting machines and my husband got lucky that Airway had one in stock?The fact that they have had everything they needed to start getting me a machine for over a week and I havent heard from them makes me mad - especially after being told to expect a call 5 or 6 days ago.I am wondering if it would be faster to switch my account to Airway Oxygen too at this point but I will hang in here and hope for some news soon.

Very good customer service

My wife had a wonderful experience during multiple interactions with this facility. They were able to answer her questions, make her feel at ease about what she was doing, and overall made her comfortable.She felt cared for, and I really appreciate knowing that she was taken care of.

Kelly was very in formative and professional when giving me instructions on using my C Pap machine. She was extremely patient and thorough. Hi would highly recommend CareLinc Medical Supplies.