A great selection of fixtures and light supplies. My fixture shorted out and I was there to buy a new one. I was very thankful that the gentleman who helped us, offered to have their repairman try to fix it. It is a great place to find hard to find bulbs. Very friendly and helpful service.
Ok, the good. 1.5 hours from home. 5 light fixtures purchased. They were in stock. We drove home with the fixtures.. The bad.. The store was busy. We had to work with two different reps to complete our task. Fixtures are expensive, but they offered a discount. Who knows? The ugly: One fixture was damaged, repaired finish at home. Fixtures came with lamps...why did I spend $60 for lamps...oh well...spares. Overall 4.5 stars. We got fixtures, installed them, and its done. One trip. In stock. Yes I would recommend the Grand Rapids Lighting Center.
We found just what we were looking for this last weekend. It was great quality made of metal, glass and porcelain. Plan to come back next time for when we need a ceiling fan ! Thanks for taking the time to help us pick out exactly what we needed.
We bought lighting for our master bathroom. Loved the selection and the fact that you could see the lights on display. Now Im looking for dining table lighting. There are so many different styles that it could be overwhelming but the gentleman helping me took the time to learn more about my project and directed me. The store was busy but he continued to circle back to answer questions. I learned so much from him. Great place to shop.
The bald salesman was rude. I showed him a photo of the look that I was going for and he cut me off and snapped “that’s not a brand we carry”.I also got the feeling that he looked down on me because at first, I inquired about replacing the glass on my pendant lights. He said would probably be a better value to replace the whole light- which is fine! I’m pretty sure I’ll do that.I went into the store instead of shopping online because I wanted to support a local business and was disappointed to be treated like that.
Beautiful selection! Great service. Out of one of my items, ordered it for me
Have a huge showroom & stock a lot light fixtures and Shades. If your looking for a unique shade check with them. Great customer service!
Lots of selections. Helpful staff.
I really appreciated the time and effort the staff put into helping me get a new light. So hands down i thank them for doing that. Also the guy that worked with me had great knowledge of lighting for the designated areas you wanted to install a light for like indoor or outdoor or what general room indoor to place a light. I did not know you had to have moisture resistant lighting in some areas which i strongly approve of his knowledge and other workers were on top of making sure i had the help and satisfaction i needed so great staff. My only downfall was i did not like the prices and the availability of some of the product and wait times to put one on order. Other than that great store
Even though they were unable to price match, they were more than accommodating and helpful. Thank you.
Best Customer Service in Town! Always go out of their way to take care of me!!
Huge selection here. Prices are on the slightly higher end.
Drove an hour for it to be closed on a Saturday. Great.
I entered the store during the day time and there were no other customers. A woman was at the front counter, then another worker joined her. As I walked slowly around the entire store, I could hear them discussing personal Thanksgiving plans. After spending 15 minutes in the store as the only customer and receiving not so much as a hello, I walked out. Service is everything; I will now purchase online!
I just moved to GR and this place was close. I went in on Monday 8/3. First thing i noticed was customers NOT wearing masks. Then the employee wasnt wearing her mask properly, it wasnt covering her noise. Then ALL the EMPLOYEES i saw to the right in there cubicles NOT A SINGLE ONE was wearing a mask, not even hanging from an ear. I then waited 10 minutes for ANY help! Finally a young gentalmen asked me if i had been helped i said no, he apologised and called for help over the intercom. There were so many other issues. There were two other woman trying to receive help and were getting just as frusterated at the lack of service and professionalism taking place! DO NOT SHOP HERE. I will gladly drive the 1hr round trip to The Lighting Corner in Grandville were they have safe, FRIENDLY, excellent service.
Agree with other poster about misleading biannual beat the clock 40% off sale. Drove a long way to purchase 3 ceiling fans only to be informed that they are not 40% off but only 20% since they are on sale and 40% off only applies to full price merchandise (attached price to item says our sale price, which by itself is ambiguous). To add insult to injury, all items bought during the store sale are non-refundable! Same item on Amazon has an everyday price that is 70 dollars cheaper per item, qualifies for free shipping, and can be returned/refunded!I understand the store is independent and needs to make money but to price something at a 15% markup before shipping and advertising it as your biggest sale is not the way to get customers. No attempt at price matching isnt either. Their regular price is 45% over Amazons!! Highly suggest comparing their prices for everything before making a purchase.
Great service so friendly. Danette picked out the perfect lamp shade for meSelection is amazing.
Todd(very experienced and competent in the electrical field) fixed my ceiling fan very professionally and very quickly, as I waited in their beautiful showroom with just of all sorts of quality lamps, lights and ceiling fans. Not too many quality places left in the Grand Rapids township which offers such a large variety of home decor and ideas. If you want quality and lots of options this would be the place to go.
Amazing selection... Very much on the higher end of price.
Very helpful and knowledgeable staff. Many styles to choose from. Beautiful store.
Always find what I am looking for even if I am not looking. Love that you have home decor. I love Danette! Great selection, great service!
Redid our entire first floor with new light fixtures. Worked with Stephen. Had an excellent experience. They have a massive selection of lights and options. Stephen worked with me on price and generated options that suited our budget.
Awesome staff and products
I bought the most beautiful chandelier at Grand Rapids Lighting Center. It hangs over my Dining Room table and I enjoy it every day. It really makes the room look elegant. They have such a huge section of every kind of lighting that anyone could walk in and find exactly what they are looking for. GR Lightings great staff is really heplful too.
I have become someone that order a LOT of things online. Through many frustrations trying to find matching light sets we finally decided to visit a STORE. We were so happy when we arrived and we actually had someone to talk to about our lighting needs. The associate listened to our design style goals, and really worked hard to find the lighting we were looking for. I had forgotten how nice it is to have someone HELP US IN PERSON. And the service that we got from Grand Rapids Lighting was amazing. Walked out the door that day with the perfect lights for our new bathroom. This is changing my mind to getting back to actual stores where people help!
Came here for the beat the clock savings deal. Advertised 40% off, make sure you price check first! Everything is marked up just so they can advertise the discount. You can do better with competitors deals.Asked for a price match, manager didnt even bother to speak with me in person, instead let over $1500 sale walk out the door.Unsatisifed.
Ive had lamps repaired at GR Lighting over the years and have always found the cost of the repair to be very reasonable.
Thanks so much - because I found the perfect silk shade for a family heirloom lamp right here!
I would like to comment on one of your workers, Sherri is so very helpful. Always so pleasant, a joy to work with!
Long-time customers. GRL has lit 3 homes for us and rewired several vintage lamps for us as well. Great customer service.
We experienced a caring, hard-working professional that solved our kitchen cabinet lighting problems. We left satisfied & impressed!
My husband and I brought in a lamp that was broken and in pieces, we both thought was unfixable ....in less them one week we picked our perfectly repaired lamp with no evidence of the break .Roger we applaud your talent !The people working there were very knowledgeable and friendly to work with.Marilyn and Greg GiardiniVery satisfied customers
Unbelievable selection of lighting great service.
I just purchased several items there including a chandelier, bathroom lights, etc. and they look great in my home. The service was great and they had everything that I wanted in stock so I didnt have to order it.
Steve has been amazing with customer service. He has gone above and beyond.
They took the time to fix us up on repairs of our antique lamp
Fantastic selection lighting and other decor. Staff is always friendly and helpful.
Bought UNO Lamp Shade. Got great help.
These guys have been in business for quite awhile and know what theyre doing. Very nice store for lights.
Your service is superb, as well as your product.
Nice place to find lighting for all decors. On the high side of cost.
Great staff - knowledgeable, friendly, and helpful!
Excellent knowledge and great service!
Staff is eager to help when products dont work right
Awesome selection, decent prices, convenient location
Very helpful and knowledgeable! Thanks!
Expensive and no help on the floor
Beautiful lighting
Great place
Poor and rude customer service by evening manager.
Excellent service
Amazing selection!
Nice