Terrible customer service. Terrible. No greeting when we entered the store and also not any one of the 5 employees on the floor asked us if we needed any help. Even worst, was the checkout. First time in the store I stood at the checkout for about 5 minutes while 2 of the cashiers ran behind the counter and then back on the floor. Waited a couple more minutes and left. For some reason, I decided to give another shot because I needed something there so I went to checkout again and dealt with a VERY rude employee. Wish I would have gotten her name. Again, no greeting and very standoffish at checkout. Rang up my items and just stood there with arms crossed attitude waiting for payment. Classy. Then a customer who had purchased something before me stood back in line and the cashier said, “Well what now?” The customer behind simply replied, “I just have a question about my purchase.” The cashier rolled her eyes and continued to stand there waiting for payment. Didn’t get her name as mentioned above, but she was older, short grey and black hair. Most of the product in store is overpriced anyway. You can find the same product at Bed Bath Beyond or Amazon for about 25% cheaper and you don’t have to deal with this store’s customer service.

Needless to say the price is great but the products are highly worth it

Nice selection, but on the pricey side. Do comparison shopping before buying.

I just want to say THANK YOU for more of the swatches I got in the mail!!! Uall do such an awesome job of deciding what kind of fabric to use. I REALLY liked the Italian Distressed Leather Mushroom one and the same brand but Iron!!! I love the feel of them as well...Im still trying to figure out which ones I like the best!!! But I just had to say that I appreciate you all and uall did and do a REALLY REALLY great job!!! Thank you again and if u have anymore then please send them to me. I cant remember if this was all I put down to get but I would love to see more if possible...sorry!!! But I hope you all have a GREAT day!!! Thank you again. :)

Store was great, but the interaction with employees is what ruins an experience for me. This is a time when you would expect your online experience to be seamless when picking something up at a store. When I went to pick up my purchase (first time shopping at Williams-Sonoma (could get same item at amazon, but wanted to pick up today) It was pointed out by the employee who helped me that Just so you know, next time, we would appreciate if you made your purchase in the store What this lead me to believe was that this employee was put out that I bought online and she either missed out on whatever her current commission or sales incentive was because of it. Not likely to return to location for this reason.

Great place for all kinds of kitchen utencells and gadgets. Pots and pans and some food items like mixes. Helpful staff. I bought a potato ricer and a fancy spatula.

Fantastic selections for the kitchen and for the stay-at-home chef. The flatware and electronics they carry are very impressive and have great deals on them--I only wish that the sales clerks offered a little more active insight rather than wait to be approached and asked by customers. All else considered, still an amazing store to visit

Cool Harry Potter stuff.

On thursday, I purchased my very first Nespresso machine online for a pick up at this location.Friday morning, I realized I purchased a model without the milk frother. So I go into this location to exchange to the one that had the milk frother. Michelle, who is the assistant manager was very nice and helped me to exchange to the one that i wanted. I bring it home to set my Nespresso and found out that the Capsule slot wouldnt open properly.So i go back to the store on Saturday and luckily Michelle was there again. She immediately recognized me and greeted me. She then helped me to get a different and this time, she made sure that the capsule slot would open properly (how thoughtful!) before i left the store. We both saw that it opened perfectly and i took it home.That night, i go home and open the box and realized that there were no manual, or the 12 capsule that was supposed to be included in the box were all missing. I also took the whole machine out of the box and saw that there were coffee stains all over the machine.*Keep in mind that when Michelle and I checked the machine at the store, we didn’t completely took the machine out of the box.At this point, im in complete shock and so frustrated. Im really not a picky person. So knowing this was the last one in stock, i told myself i was just going to wash/clean it and just use it. However, because i am new to the Nespresso, i needed the manual that i didnt have.So i called the store to see if Michelle was working and she wasnt. So i asked for a manager. I started talking to her and explained to her what happened and that i just would like the manual and 12 capsules that were missing in the box. Not a single time during our conversation she said sorry or had any sympathy. Rather than apologizing to a customer, she said there wasnt anything she could do but to just bring it in.If i was the manager, the first thing i would do is apologize to my customer for all this trouble. And second thing i would do is to come up with something i can do to help getting the manual and the capsules. I mean, she is the store manager. I felt that she couldve came up with many things to help me.Anyhoo,I decided that this whole Nespresso wasnt meant to be so I went to the store to return it for good. I walked up to the counter and the manager who i spoke to was there. I told her i was there to return and she clearly remembered that we spoke on the phone. During the whole return process, she didnt say a word to me. Instead, she said hi hello to the customer that was behind me. (WOW!) I had so many things to say to her about this experience but she wasnt worth my time.Its a shame that she is the store manager because she isnt the greatest fit for that position and clearly doesnt know how to treat her customer with respect.The only reason why im even giving 2 stars is because of Michelles great customer service. It was very unfortunate that i ended up getting the used one but I appreciated Michelles help and the effort.Unfortunately, I will not be going back to this location.

I was at Williams-sonoma woodland to buy a few le creuset pieces for a thanksgiving I am hosting. I also needed flatware, merlot glasses, and some other table settings. I approached an employee asking if I could get a certain le creuset piece in white bc I wanted to see what it looked like. She said yes let me check and I walked around the store to pick out my other pieces I needed, I walked around the store for OVER an hour but remained in sight of who was helping me. Finally I walked out, I was ready to drop well over 1,000$ there but apparently my business was not needed or wanted.

Quick and easy Christmas shopping. Last minute kind of shopping. Very helpful and had several items in stock.

We talked to Anne and Karen about different coffee/tea kettle options- difference between stove tops, electrics, goosenecks- they were the kindest and very educated on the topic! When we make our final choice we’ll be going back. :)

Good selection of quality products and brands, but very overpriced compared to online and other retail stores.

I can always find something that I would like to have from this store.

Shopped with this specific location. Emily was great & incredibly helpful. She’s well educated on all products & went above and beyond!!

Ive always loved WS, its my grown up you store. I hope they never leave the area.

V.good selection, but i never understood the v.high prices.

I like William Sonoma and usually find something. The sales are often misleading as the discounts apply to full suggested retail and when checking Amazon the sale prices dont even come close. I realize this is common for retail but im saying the difference is astounding. Id like to buy from WS but.... I wish them well.

Pricy yet good products that are hard to find.

Needed to make a return to the store from an online purchase and had no problem doing so, store clerks were very nice and atentive ~

Overpriced. They lost a sale today. Refused to price match their own website and/or amazon. I would have spent $120 on a pan in the store, not $140. Bought it for $110 on Amazon because they didnt want to even talk to me.

Very clean good cooking store has everything you would need from knives and forks to 2000 dollar expresso machine

Getting ready to move sale has some great bargains.

Would have been nice to be greeted, the store was not busy.

Prices are way higher then other places got pink canning salt for $8 from William Sonoma went to cant meet got it for $2 $6 price difference dont think so anytime day or night

Emily, salesperson, as well as others that work here were quite helpful.

Fun to look around at the kitchen stuff.

Big corporate kitchen store. People who work there are nice.

Nice store, but pricey.

Great staff and nice sale

Love everything in that store.

They have everything you need for your kitchen, but expect to pay for it.

Ooooooo shiny!

Great items, but overpriced

Very helpful

Nice products