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Auto Galaxy Inc.
4801 Division Ave S, Grand Rapids, MI 49548, United States
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Auto Galaxy Inc.
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Li
Review №1

I got a great car for a great price, not my first car but my first time buying one myself, mike, who helped me, made it a breeze my mom was proud of my ‘14 Cherokee lol would recommend especially the younger crowd looking to drive a newer car for a great price

Co
Review №2

Make sure you check out Kurt when you come by. He runs the show and shoots straight.

Ra
Review №3

Great selection and a knowledgeable staff. They work hard to get you into the car you want and love.

Jo
Review №4

I cant say enough good things about this dealership! Jerry Ricks is an awesome salesman and Dan is absolutely great with the financing!! This dealership has the most friendly people!! I dont have perfect credit, but they helped me anyways!! They went above and beyond what they needed to do to get me my dream truck! I have wanted a truck that looked like that for years, but they are hard to come by unless they have an outrageous price! Theirs didnt, it was a great price! I WOULD GIVE JERRY, DAN, AND AUTO GALAXY 20 STARS IF I COULD!!! I will never go to any other dealership to buy a car. This is definitely my preferred dealer and I will be back in the future! I will tell everyone I know to go here, its the best! I cant thank you enough guys!!!! YOUR THE BEST!!!!!!! If you want a great salesman, Jerry was mine and I cant thank him enough!!!!

Sa
Review №5

Larry, Amir, and Kurt worked diligently to get me approved. Great attitude. Super friendly.Didn’t push anything on me,Helped me get in to what I needed and wanted.Thanks again guys. I’ll be back with friends and family. Highly recommended !!

Bl
Review №6

Great vibes all around. I came in told him what I wanted and he made it happen. Definitely will refer anyone to come to him and get your car. It was a long process but he got me a BMW at 19 👏🏽 Low interest rate for my age and better insurance for a luxury car compared to paying almost $200 more for my 2002 Toyota Camry with only POPD

Fe
Review №7

Recommended auto galaxy easy great experience they know how to get it done hit up my boy Colton Ferrier

Da
Review №8

The guys here are friendly when they acknowledge you, and really respect that traditional client is yours style. Good service overall, and mostly looking out for the customer. Could use an air freshener though at the location I visited.

An
Review №9

They sold me a car with a rear main oil seal leaking. Told me the car had been all checked out and was good to go. Its going to cost about $1500 to get it fixed. Thats pretty shady if you ask me.

El
Review №10

I had the pleasure of working with Ben Jack. He was personable, courteous, polite, timely, knowledgeable, and real. I have already referred my friends and family. I know they will appreciate the quality of service that I recieved from this establishment. Ben very quickly put me in the car that I was looking for. He exudes honesty. I love that! There was no sugar coating of any kind. There are still some decent, honest people left! Thanks Ben!

De
Review №11

I called Mark at Galaxy Auto and told him my situation. He got me into an affordable vehicle the next day. He is very caring, honest, patient and helpful. This is the 2nd time we have done business with him and as before with my daughters 1st car...he went above and beyond to make sure we were satisfied and gave us a great deal. Thank you again for making sure we were well taken care of !

Am
Review №12

I highly recommend Jerry Ricks at Auto Galaxy! He was very personable and non pressuring. He got me into the vehicle I wanted that same day and the process was smooth and quick. I will glady recommend Jerry Ricks to my friends and family to purchase a vehicle from. Thank you!!

Re
Review №13

Great experience today!! Ben really took care of me and I drove home with everything I wanted and more!!! Mark was amazing to work with as well! They are an awesome team and I will be referring friends and family!! Thanks again guys

AL
Review №14

Ben and Mark were very friendly and honest about the vehicles I looked at they were more than happy to let me drive multiple crew cab pickups that they thought matched what I was looking for, also were very helpful with accommodating my availability, including staying open late to let me drive a few other trucks to helping me with the financing normal hassle of waiting multiple days to get a banker to approve it. The guys were great and very paitient, even when I showed up at almost closing time on Saturday. I would recommend the friendly honest service to any one looking for a good deal on a vehicle!

Ro
Review №15

Shady Business. Was going to run my credit before even test driving the car. Had the truck in the lot for a couple weeks and no one else looked at it. No gas. Dead battery. Flat tire. Ran very rough for a 141k truck supposedly. Wanted a test drive but a salesman was going to ride with me? Service history took a while to get, wasnt on hand. Ask for service history over heard in the background and I do not quote. Its a 6k truck what do you need a service history for. Told me that he will sell for 5500 by end of day or else it will go back to regular price. They just want to sell. I didnt get any friendly heartwarming attitude.

Ka
Review №16

My parents bought a car here and the service was amazing! We got a great deal and they even told us about some good pizza places. We didnt even have to deal with the insurance companies. Definitely one of the best places you can go for a used car. Ask for Gary.

Ta
Review №17

Great cars and even greater service! I’m very pleased with my purchase 🥰

an
Review №18

Mark was very helpful and found the EXACT truck my son Joe had been looking for. Mark was patient and answered all of our questions. Mark and Ben are great guys and I would recommend them to anyone looking for a vehicle.

an
Review №19

Mario is a great salesman. Need a vehicle hes the guy to hook you up...excellent service.

Al
Review №20

Thank you to Jerry Ricks and Auto Galaxy for helping me get my new truck. Its going to be good to have a reliable vehicle once again.

El
Review №21

VERY FRIENDLY STAFF.... THEY WILL GET YOU INTO A VEHICLE GOOD CREDIT BAD CREDIT OR NO CREDIT!!! ABSOLUTLY LOVE THIS DEALER WILL ALWAYS GO BACK!!! THEY HAVE THE BEST DEALS AND WILLING TO MAKE IT WORK

Fe
Review №22

Had a pleasant experience coming in and testing the cars I was interested in. HUGE shout out to Jerry for hookin me up with a new car pleasant to work with and stayed in touch during the whole process. Highly recommend this auto dealership for good deals and quality vehicles

To
Review №23

Great experience. Friendly staff. Very helpful and got me a great deal.Six month later not a problem my 09 Lincoln. Just like new still.

Em
Review №24

For the first time ever, I was treated with respect and dignity. My credit was damaged, and I ended up with the vehicle I wanted. Everyone was awesome, and my new SUV runs great. Thank you so much Auto Galaxy.

Ke
Review №25

Great service, fun people, great deal! Randomly stopped and found a 13 VW. Low miles and a very good price. Manager looks for one owner used vehicles for inventory which is extra peace of mind.

Ni
Review №26

Thanks to the auto galaxy for helping me get my new 2013 KiaThanks to Larry and Kurt for all they hard work

Pe
Review №27

Sold a car that had problems and have been avoiding calls to fix repairs that were stated to be fixed in the contract. Shady business, that doesnt take responsibility of their faults. Don’t buy a car from them, they hide lots of issues, and also lie about promises they make. If you want to buy a broken car for an unbroken car price, this is the place to go. 👍

Eb
Review №28

I have to Give a huge thank you to Larry for my 2013 Nissan I got today from Auto Galaxy!!!! I love it 🥰

Tr
Review №29

I went in and seen Jerry. He was able to get me into a car with no problem. Great guy, excellent service, couldnt have asked for anything better. Thanks Auro Galaxy and Jerry Ricks

Ca
Review №30

HORRIBLE. I traveled 2 hours away to look at an Expedition. I should’ve trusted my gut and took into account the way the owner acted and should not have made the purchase. It has been nothing but problems and has only cost more money to fix all of the problems. It shouldve also been a sign to us when there was barely any gas for the test drive. Looking back now, its like they didnt want us to be able to drive it very far. The bothersome part is, it is things that should’ve been caught in a safety inspection before the vehicle was able to be sold! I was told I’d be given a history report of the vehicle with our paperwork. I never received one. I called 3 or 4 times and was told someone would call me back. I never received a call back each time. I feel that they are hiding something about the history of the vehicle. There is basically no customer service. I then filed a complaint with the Better Business Bureau. They never replied to the complaint that was filed against them! Now what does that tell you about how they interact with customers? Save yourself money and headache and DO NOT deal with these people because you’ll basically be ignored if you have any problems or issues.

Ke
Review №31

I purchased my 2011 Chevy Impala from Auto Galaxy, my salesman Gary was awesome! My car is great! Runs great and reliable for my son and I.. my purchasing experience was awesome and I feel I received the best value for my money. Gary was great and very professional and knowledgeable.

Al
Review №32

Larry is good he works with you bad credit or good credit he will get you right car that fits your needs!

Ta
Review №33

Great personal service and Gary Sloan was very helpful and kind during the whole process. Great place to buy a car! They definitely like to take care of you and dont take advantage of you like most places.

ma
Review №34

Great day at the dealership. Ben was super super helpful and answered all my questions plus showed me some sweet trucks. I will be back soon to do business!

Ra
Review №35

These guys are alright not the highest rated but they have great deals. Bought a jeep the next day it died came back and they got the things right. Appreciate them looking out for me. Check engine light came on and found out it was a fuel sensor. Everything isnt gonna be perfect but the price is right. Make sure you TEST DRIVE the vehicle before the purchase.

Br
Review №36

Very friendly. Nelson made the experience enjoyable. They work really hard to get you what you want.

Ti
Review №37

I took my son to purchase his first car. We had been to 5 other lots and was mostly over looked. Not here we were greeted by a salesman within minutes of getting out the car. Then amazingly we were allowed to just look! Needless to say he drove off in the car he actually wants. This experience was painless. Awesome people!!!!

De
Review №38

I had a amazing experience with Anthony when looking for my vehicle. He was very kind and knowledgeable on the vehicle that i was interested in. I highly recommend this auto dealership as well as Anthony!

Sk
Review №39

We just drove through the lot to check out some cars. Didnt see anything we like. Im sure if we gone when the business was open, the salesman could have helped us. It was our choice to go later at night.Revision: I am revising the review based on the Dealers reply. I didnt call him, weve already bought a car. They did have many vehicles.

Fr
Review №40

The complete staff is friendly will do whatever possible to satisfy the customer. Im very happy with my service and car

Yo
Review №41

Thanks to larry today for helping me get my 2011 lincoln mksthanks auto galaxy

Ko
Review №42

Thanks to my great salesman Larry for putting me in my new 2012 Buick Regal when everybody else turned me down. Thanks auto galaxy

Jo
Review №43

Bought my car here and everyone was great!! The process was super fast and I love my car.. I recommend every one to buy their car here!

Je
Review №44

Great amazing staff!! Make deals happen when nobody else can!!! Thanks so much guys 🥰❤️🥰❤️

Me
Review №45

Bought a Hummer from Ben. Awesome team, very friendly and helpful! Would recommend these guys to anyone!

to
Review №46

Bought a nice car great price and great people.... And tony he is a amazing detailer....i would buy from them again....thanks auto galaxy

Ni
Review №47

They were good people and they helped me very well overall very happy with the experience that I had

Fr
Review №48

I love these guys, they met me on my terms, on a Sunday would you believe that ?!?!The entire experience from beginning to end was positive and worth the time and energy invested.I vouch for this dealership and give it a thumbs up !

Yi
Review №49

I bought my dodge Ram from Auto Galaxy. Not only was my truck awesome! They made my car buying experience the best in the world!! I recommend everyone to buy here!!

Em
Review №50

I bought a vehicle from Auto Galaxy back in December and have nothing but issues! I knew I should have taken it right back to the lot after lights popped upon the dash! Would not recommend buying a vehicle from them!

Ka
Review №51

Having our daily driver take a dump on us was unexpected and a stressful time! Mark and Ben made the car buying experience so painless. Financing was a breeze, they got the interest ratedown to where we needed it (almost non existent) and they went above and beyond to make thus experience a great one! Thank you Mark and Ben!

lo
Review №52

Go somewhere else! These people act friendly until you sign and pay, then the customer service is horrible, if you have any problems after the sale you can forget about getting anywhere with them. The manager, Kurt, is very arrogant and rude and does not return phone calls. For a small and newer dealership you would think the customer service would be a lot better and continue after the sale so people might come back. I would never go back here and would not recommend my worst enemy to go here. Hopefully this business will not be open for long!

NE
Review №53

I bought my car here and everyong was great!! The process was super fast and I love my car.. I recommend every one to buy their car here!

Jo
Review №54

I had the best experience. Here buying my car. I invite. Everyone. To buy their. Car here.

Ab
Review №55

Ben was really knowledgable, knew his stuff glad my sister sent me there. Thanks, nice to be talked to like a human not an idiot like I have so often felt at other car lots.

Cr
Review №56

Bought my bad ass 2010 F-150 from This dealer!! And let me say its the best thing I could of bought!!! Every one has to come here and BUY their car!!!

SL
Review №57

I BOUGHT MY SECOND VEHICLE FROM AUTO GALAXY, THE SALESMAN WAS VERY PATIENT WITH ME.THE WHOLE CAR BUYING EXPERIENCE WAS NEW TO ME, I LOVE THE WAY THEY EXPLAINED EVERY DETAIL, I WOULD RECOMMEND ALL MY FAMILY TO THIS CAR LOT . MY BEST EXPERIENCE CAME FROM AUTO GALAXY, NOT LIKE THE OTHER CAR LOTS, I WAS APPROVED AT OTHER CAR LOTS BUT THE QUALITY OF AUTO GALAXYS CARS WERE BETTER, MY BEST FRIENDS WIFE DIDNT BELEIVE ME SO SHE WENT IN TO SEE IF IT WAS AS GREAT AS I SAID, SHE ENDED UP BUYING A SUV, AND SHE IS HAPPY 6 MONTHS LATER SHE TOLD HER DAUGHTER, NOW SHE WANTS A CAR FROM AUTO GALAXY, OTHER CAR LOTS ARE TO PUSHY,IM GONNA STAY WITH THIS COMPANY BECAUSE MY FAMILY TRUST THEM THANKS AUTO GALAXY ;;;;; MIKE JOHKE

Da
Review №58

BEWARE. EVERYTHING HERE IS NOT SERVICED ..SOMEONE ELES PROB IS NOW YOUR PROBYOU ALL BEEN WARREND-------------- - - RUN - - -----------LIES. LIES . LIES. RIP OFF .YOU BE SORRY .LOOKS GOOD RUNS GOOD .GET HOME DONT STARTFRAME BROKE. NOT SAFE

Ay
Review №59

Great service and great prices on top great vehicles . Triple win . Tony had told me about this place very happy he did

Jo
Review №60

I purchased a car from here about 6 months ago, at the time of purchase we were told that the car was 1 owner (from New York) with one minor accident (it was rear ended). Now we are trying to upgrade and a different dealer pulled up the information on it and it turns out our car has had 4 other owners (all from Pennsylvania) and two other accidents, one that caused frame damage. We felt like something was off but we needed a car and put our trust in these people when we should not have. We have also found other reviews of this happening to people who went there. The salesmen were also very rude and lied to us about being approved through many banks when we were mailed the rejection letter from 4 banks they said had approved us. I would definitely never waste my time at this place.

Ru
Review №61

Very friendly, courteous, and worked with me to meet my needs.. would for sure recommend

je
Review №62

They are very nice people and will get u in a vehicle fast very clean and dependable and prices are reasonable

Er
Review №63

They lied about warranty coverage, lied about repairs they said they would make. Truck was sold with a bad catalytic converter they had erased the code before i bought...came on 2 days later tried telling me to just run some special fluid through the gas...obviously didnt work plugged cat was the issue. Said warranty would cover almost everything...lied. Truck needed 2200 worth of work 3mos after purchases and warranty only cover 450. STAY AWAY FROM THIS DEALERSHIP! CROOKS!

La
Review №64

Great place of business really friendly

Ma
Review №65

Disappointed in our experience! Though Gary and Kurt were nice as can be, we still havent gotten our car fax after asking for it more that a handful of times. We were also promised a detailing of the 2008 GMC Acadia that we purchased. They were supposed to detail it while they were fixing the IOUs that were part of the purchase. You must twist there arms to get them to hold to there word. This is why I dont trust used cars salesmen!

Ta
Review №66

My salesman Gary Sloan was great, he had knowledge about the product I am pleased with his service I Will definitely let my family buy there great car lot.........

Li
Review №67

Total rip off! No maintenance on vehicles done beware bought over 30,000 in cars both junk. At 26% intress.New manager still cant fix our stuff its been 7 months.Dont buy here. Lies rip off ..stole our down payment. Run. !!!!!!!!

ca
Review №68

Got a great deal on just the car I was looking for. Thanks to Mario and the other guys there they were really helpful and friendly

Te
Review №69

This place is the place to buy cars.. thank you auto galaxy for being an honest place

Em
Review №70

Friendly staffGreat carsEasy buying processI would recommend this place to anyone who likes all of the above. Very satisfied will be coming back to purchase my next vehicle.

Ke
Review №71

They have a good verity of autos however I feel as the staff will promise anything to make the sale. When dealing with this place GET EVERYTHING IN WRITING, You will also have to bug them over and over to make anything right. I was warned by my lending institution to stay away from dealers on division and just use the bigger ones on 28th and 44th ect.... should have listened I guess. I love my new car but I am having to put over 1000 in repairs and upkeep to make it truly road worthy. They basically just flip auto auction cars with no inspection. Im NOT saying to not shop here just be prepared, buyer beware.After reading the reply from the manager I have downgraded from 2 stars to 1. I can not believe how confused this has gotten. I NEVER was give a loaner. I had to pay to have the work redone at a reputable mechanic. There was no way this car passed any inspection it literally had no brakes and bad o2 sensor among other issues.I tried to get things handled in a professional way but was constantly being blown off and at one time yelled at and hung up on.I was told this car was something it wasnt and granted the guy was fired for his mistake, I was told that to make up for all the miscommunication I would get other work done because of a ford hookup including a gearshift cover replacement and a door code reset, (I mean who would sell a car with an unknown door lock code?) After I signed my title over however, I learned that unless it was put in writing they would no longer do the things I was promised. This was a long drawn out frustrating process that I a have given up on.

Je
Review №72

Great experience working with Gary a knowledgeable salesman finally a car lot thatTakes their time with you I love this place thanks sloan

Fa
Review №73

Hello my name is Mario and jus wanna say, This was one of the most fastest easiest places to get a vehicle FROM,great experience if you are looking for a vehicle this is the place Just make sure u ask for JOSE GREAT PERSON AND VERY HELPFULL he will get u all set up and on your way faster then u can get there THANKS AUTO GALAXY

Jo
Review №74

I love my new Jeep Wrangler

Ju
Review №75

There are terrible I don’t recomend any one to go here they rob you in a legal way I bought a 2010 Ford Flex for 16000 dollars from them the sales man name is mason and the biggest thief’s name is Carl brooks I gave 2000 Dolors down and the very next day the car gave out on me they sold it to me with a blown engine. And now they are not even willing to help me they are selling lemon cars there under investigation becouse they are sellin bad cars and selling you warranty’s with out you even knowing and they are getting too many claims at the warranty company so there being investigated for fraudulent matters.so if you want a good car and repayable car go to another dealer not there I have all the proof of them selling me a car with a blown engine.they are a rip of WORST EXPERIENCE.they are terrible

Br
Review №76

Come see Larry, my uncle put me in a NICE!!! car today. Only 500$ down

Jo
Review №77

Anthony was very helpful and he got us into a great car!

El
Review №78

Bought my car here, super happy with my Ford Escape! Ppl was great, really recommend this place!

So
Review №79

Great service, great deal! I love my GMC Acadia! Thanks guys! ~sofia

Te
Review №80

Bought a 2006 Pontiac g6 had it less than a month before the head gasket failed

Po
Review №81

Just bought my 2010 acadia n man it is a great SUV. Everyone is awesome n very energetic. Made my experience the best. Theres no where else u should buy ur car but here...

An
Review №82

Love my new jeep wrangler from auto galaxy

Ro
Review №83

I so happy with my new Audi a4

An
Review №84

I had the best Experience buying my car with these guys! I invite every to buy their car here!!

mi
Review №85

Come see Ahmad he Help me get a great vehicle

Ti
Review №86

Great service lowest pricing in Michigan thanks again very happy customer.

Ke
Review №87

They really try to work with your credit and help you get what youre looking for

to
Review №88

Great dealership and amazing being part of the auto galaxy is wonderful.... thank you guys

Ma
Review №89

Wow! I came to Auto Galaxy and this handsom looking salesperson name jose, and wow was he great! I test drove a 2008 denali, and wow i loved it! Me thinking I wouldnt be able to purchase this beautiful looking truck! Well was i wrong! Jose and the staff made it possible. It was easy, fast and now i have my dream car! Thanks Jose and Auto Galaxy!!!!

Em
Review №90

Thanks to Larry and Kurt on my new 2009 GMC Yukon. No place could get me done with my credit and they made it happen for me.thanks Guys

Ki
Review №91

DO NOT TRUST THIS DEALER . I got 2 cars from them. A week later engine light came on on both cars.. Gary Sloan assured me many promises that he didnt keep. Ken assured me he would fix issues I was having with my vehicle. One week later my car broke down on me cause of an issues they PROMISED to fix.. I spoke to both Ken & Gary they lied and said a tow truck was on it way to help me cause I was stranded & broke down... A week later the never sent tow truck & they still have not fixed my vehicle.DO NOT BUY ANYTHING FROM THESE LIARS....

Jo
Review №92

The worst car buying experience I have ever had. Everyone was very pushy and the cars are a piece of junk. They tell you everything that you want to hear to get you to buy a car but after the purchase everything changes. I found out the owner is Emir and everything that comes out of his mouth is a lie. Get everything in writing in detail if you decide to do business with these crooks. I was looking at the reviews and see that Emir the owner and his brother almir post fake reviews to boost their ratings. DON’T TRUST THIS DEALER.

Ma
Review №93

I love my new escalade from auto galaxy thank you guys

Al
Review №94

I love my new SUV from auto galaxy thank you guys

Da
Review №95

Great service and friendly staff.

de
Review №96

Thanks to Larry today on my new Chrysler 300Thanks auto galaxy for all you guys help for me and my family

Ad
Review №97

They will stick u in an old ass car with high miles to build ur credit so u can get something better from them with no down payment..bullshit..they ran my credit so much i was getting denied and never got credit for the 8 months i had the vehicle

Vi
Review №98

I love my new car from auto galaxy

Je
Review №99

My husband got an SUV from there..it was OK...they owed him a part and it was in writing so after 5 months he bought it himself and brought the receipt in last month...still waiting on getting his money back...the main guy wont call back and is never in

Ri
Review №100

Worst dealership ever, like someone else said on another review on YP, I would not recommend this dealership to my worst enemy. This guy Pedro is very pushy. They try to do the impossible to make you buy the car, even if you dont like it. Something seems illegal about this place...

Information
53 Photos
100 Comments
4 Rating
  • Address:4801 Division Ave S, Grand Rapids, MI 49548, United States
  • Site:http://autogalaxyinc.com/
  • Phone:+1 616-534-1900
Categories
  • Car dealer
Working hours
  • Monday:10AM–3PM
  • Tuesday:Closed
  • Wednesday:9AM–7:30PM
  • Thursday:9AM–6PM
  • Friday:9AM–7:30PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
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