This Best Buy is my go to, love being able to curbside or pick up items. Handy to have somewhere local I can grab parts.

We had a great experience with Scott. We are upgrading our TV for the first time in almost a decade and getting our first sound bar. Scott took the time to explain and demonstrate all the different options on current televisions along with their prices so we could make the best choices for our use and lighting. Then he repeated that with soundbars. We appreciate his input and look forward to our delivery and set up to enjoy our new system.

I went to Best Buy in Grand Rapids,MI by Woodland Mall and the customer service here was HORRIBLE! Yesterday I had just purchased a gaming keyboard and a mouse pad from this location. The service was decent and the worker was friendly. But today it was a totally different story! Today my monitor got cracked and I needed it fixed. So I called had got a appointment with one of the Geek Squad Agents so they could look at my monitor to give me an estimate. Over the phone and on the website it said they could fix monitors. I drove all the way out here and once I got there they said the do not fix monitors and don’t have no control over what’s on the website. So I then asked who could help me with finding a new monitor. At this point I would just buy a new one. They send a guy name Angel to come over and help me. Now Angel was extremely rude and really didn’t know how to talk to customers and seemed like he didn’t know what he was talking about when it came to explaining which would be a good purchase. I told him my price range which was $250-$350. He shows me some monitors but then turn around and tell me these are not really good ones. I feel that was not helpful at all! If I’m going to spent my money why would you show me something that is not a good product?Once I told him that he got smart! After that I refused to spend any more of my money at this Best Buy! So I went to the one in Walker,MI and the service there was great!!! I will be returning there.

I went to this Best Buy because a MacBook Air I bought was $200 off after less than a week.I messaged Best Buy customer service online and they said I could go into the store and price check without even having the computer on me.At first, it seemed like I was going to have issues price matching the computer without having the computer on-hand.I asked to speak to supervisor just to make sure before going all the way back home to get the computer. I didn’t want to make a fuss at all about it but it was just an inconvenience.The supervisor came over and was quick to figure out the issue. She did run into a few more issues along the way having to put all but the $200 onto gift cards.I honestly am not 100% sure what she did but she definitely got it done. She went out of her way to help a customer, and I really appreciate it.I am definitely going to be coming back to this store after such a great experience!

Rating 5 stars even though I didnt come out with anything for this reason, good customer service matters! These guys at this store had nothing to do with the fact that they were out of stock on what I ended up deciding on but the service they gave me was absolutely phenomenal. The guy in the camera section was insanely knowledgeable and very very helpful. He seemed to understand exactly what it was that I was hoping to get from a new camera and led me to the right one for my budget. His knowledge actually seemed to surpass that of the camera store I had just come from which was very refreshing. Thank you so much for your help!

Best buy was our best bet to find a computer bag that would function as an airline carry on. The store stocked many different choices. We found what we wanted. Checkout was quite slow since only one cashier was available. When a second person came, the line started moving ok.

I need to purchase a new computer, and I had good experience with Best Buy in the past, but I do not feel comfortable purchasing from a local store that will not take incoming phone calls. I tried to call to make an appointment to take my old computer in and buy a new one and have the information form my old computer transferred to a new one, but now the automated message informs you that Best Buy is not taking any incoming phone calls! Even computer stores in other states take incoming phone calls....why wont they take incoming phone calls? Its such a run around to contact them if anything goes wrong or you need help after purchase then. ?

Yesterday my husband suggested we splurge on a new laptop as I am delaying my 2nd retirement from teaching. We headed straight to Best Buy. There we met Josh who listened closely as I described my needs for good speed, quality sound and camera included in a solid, lightweight laptop. We settled on an open box bargain with all my requested features. I was so excited to take it home. My evening plans were to get my teaching tools and favorite links all loaded on my new computer. We got home, I put the laptop charging and left the room for other chores for school. BUT, I heard a soft hissing sound. When I walked back towards the laptop, the sound increased. I ended up calling Best Buy. The young man who answered told me to bring the computer back for them to look at. An hour later, I carried my new laptop back to Josh. To be honest, on the long drive to the store; I was pretty concerned as to a time delay (school starts Monday) and/or a substantial price increase as I had purchased an open box computer. BUT, I could not have been more pleased to leave Best Buy with a brand new laptop at the same discounted cost about 15 minutes later! Josh took my newly purchased computer to Mike, an assistant manager, and a decision was made quickly to replace my new teaching tool. I wish I could give these two professionals a higher rating than 5 stars! They were both so understanding and professional in their discussion with me. Mike made a point of apologizing two or three times for the distressing situation. I smiled all the way home, worked all night and took online classes all day. I am still smiling. Josh and Mike and Best Buy - 10 Stars!

Service was slow when I went, waited about 45 minutes for help but it was Sunday before school started so it stands to reason. After that he did a great job helping me see virtues of different computers and I walked away happy, no buyers remorse

Love the prices. They have what I need all the time. Good help when you need it.

I hate places like this but the salesguy was super helpful and got us in and out with what we wanted in a flash!!

Today I experienced some of the best customer service I have ever had. I believe the managers name was Victor? He helped me figure out exactly what I needed from the moment I walked in and answered every question I had. I highly recommend this best buy.

I ordered my item in store and it arrived a few days early. Super easy and quick pick-up in store. Staff was polite, friemdly, and helpful.

Went in, saw a salesman, asked him where to find what I needed. He walked me over to display, recommended the wireless mouse he uses, and I paid and was out the door. Great customer service.

The guy who waited on me was named Kyle. He was very knowledgeable about what I wanted to buy. His service was extremely professional and good.

After spending tens of thousands with this specific best buy ( computers, office tvs .. ) and tens possibly over a hundred interactions I will not be shopping at this best buy again. Service has significantly deteriorated with processes lacking. Management staff also seems to be indifferent or lack training on resolutions.

Knowledgeable staff helped to make the buying of a new laptop easy and not stressful. Great job, would shop again.

PLENTY of employees, not enough help. Alpine store also looks like when Sears was going out of business.If you need help with a purchase (tv, large appliance), you need to scan a QR code to enter a queue. After waiting 20 mins while 4-5 employees just congregated by the door, not helping anyone, I asked the nearest one if they could help me in purchasing a washing machine. Finally, he was able to get an expert over to help. I didnt need an expert, I just needed an employee who could mash keys to complete a purchase.They assured me that it was in stock and would be ready shortly. THAT WAS A LIE. I scheduled pickup for Friday. Once I got home (a 20 min drive), I got an email that said my order was ready for pickup. 😡😡😡

Good deals. Bought a laptop onsale. I have no real complaints. Just wish they had more computer hardware.

Great service, efficient online pick up service, and they were able to help me with a power cord for the open box monitor I purchased that did not have the power cord in the box.

I had come looking for a new racing wheel, one in specific. I saw one behind a cabinet, and was wondering if it was on hold or for sale. I found someone who worked here, I dont remember his name but he helped me and was very polite and helpful about it all. He helped us later up front and was very polite there too. I may have emptied my wallet but service and cleanliness was 10/10

Excellent service by competent sales people with no wait time for help.

Went in for some cords and they didnt have any. The associate was super friendly and helpful. He got everything ordered and express shipped to my home. He also waived the shipping charge for the inconvenience of not having them in stock. I will diffantly shop there more offend from now on. Oh and I pass a closer best buy to get there.

A good option if you need a cable or other common computer component quickly. Theyre not as cheap as online but theyre not far off either - and if you have to have it right away theyre a lifesaver. Friendly staff, too.

Came in for a couple of phones, service was great. Sales were fabulous. Clean store,great staff.We will be coming back.

Instant gratification. Google wanted two weeks for delivery Amazon wanted one week for delivery Best buy had one in stock.The employee that helped me could not find it right away but hunted thoroughly and found it. I am glad Best buy is here

Pricey but best selection of in store elextronics. Long wait for geek squad even with appointments.

Great store and the people are helpful. My only complaint is their misrepresentation of wait times both on the phone and in person. Ive had several experiences waiting 2 to 3 times longer than promised for help

Always helpful staff. The AT&T group there has always helped me a lot with my phone stuff. Its nice to have a physical electronic store with a variety of brands still.

No customer service unless $$$$. Husband tried to help another elderly person find her phone and they were rudely told to leave I was looking for help with Apple watches and left store after no help in 45 minutes. No movie or DVD and games areas.

I want to thank Matt from the East Beltline, GR location for going above and beyond with customer service. His knowledge and assistance with my new cell phone purchase and set up was priceless. ☺️👍

This is a good store and has helpful people that offer information on the many products they offer for sale.

Didnt find everything I was looking for but staff was very helpful and friendly! Gave many suggestions on where to find what I needed. Always a great shopping experience!!

Got what I needed with no problem. Typical Best Buy.

Always a great place to purchase your electronic needs. Grabbed a Samsung m.2 ssd for my PS5.

Kyle was amazing. Needed a new phone and even with all the computer glitches he ran into he never gave up. And had a great attitude

Easy in and out. Sales people are generally friendly and of course occasionally ask if you have any questions, but they are very good about not hounding you.

Good people, bad company.If you want to pay an extra $19 in gas, make 3 trips, and waste half a day. Feel free to try best buy.If you dont. Just get it from Amazon.Need it the same day?Wont happen, sorry.

Kyle was great at helping us pick out our new iphones and setting up our service with Verizon. Thanks Kyle!!

Usually great service, but last time I was there I asked for help and had to wait long enough that I ended just walking out. Post-covid lockdown woes maybe?

The personnel are really lack of training. I came looking for nips replacements for my surface pen and they wanted me to spend a hundred bucks for another stupid pen when I could get a $10 pack of four nips replacement in Amazon.

I dont trust them, but the curbside stuff is nice.

Less and less reasons to go hereToo many better options

I ordered a drone from Best Buy online it was supposed to come in three days. 10 days later it still has not arrived. So I canceled it. And then proceed to order it from the store the store said they would contact me within one hour to pick it up curbside. Five hours later nobody called. So I called the store and was on hold for 20 minutes. Cancel again

We stopped by Sunday to pick up a phone we ordered online. We were confused by the curbside hours as oppose to the store opening hours since we had a phone trade in. The manager on duty, I believe named Mike or Matt met us outside before the store opened to let us know we would need to come back at 11 when the staff for that department was in. We came back at 11:15 and the manager found us and let us know he was having a tech wait for us. That tech ended up getting another customer so the manager pulled a supervisor to help us. I appreciate him going above above beyond to make sure we were helped and in a timely fashion. It was great customer service!

Representative available immediately. He offered to order products online due to listening to our engagement.

I bought my new phone here during covid and appreciated the fact that they stayed open and implemented away for you to still do the shopping you needed. (Taking people in one by one) the one-on-one service was actually nice. Thank you Best Buy.

I use the Geek Squad regularly. The are knowledgeable and polite.

Talked with Ben. The installation person at the Best Buy on 28th st. Super, super helpful!!! Answered all my questions and looked things up for me. Cant say enough on how nice he was. I wasnt even buying anything or having something installed. Thanks for all your help Ben. From the guy with 04 monte carlo.

The service was great but the product had been open but we had to get it

Not too crowded, and always have multiple people ask If I need help. That is a good thing, but sometimes a little annoying

At the location at East beltline the selection is tremendous and Kyle an employee, offered me a lot of help. he was beyond knoedgeabld put himself in my shoes and help me make a decision that would cost me alot of money and headache. I definitely recommend him! Be blessed!

Erick and Victor are very helpful and knowledgeable! So greatful for their patience with us.

Standard Best Buy. I like this one more than the Alpine Ave Best Buy. I feel this location has more what Im looking for.

This location was better than the other I visited today. Still took a minute to get an associate to answer questions but at least they did! Associate was helpful but basically told my hubby he needed to get a bigger tv than the one we were looking at and well ugh.

BUYER BEWAREThe stores no longer take calls. So if your item breaks or needs a return, you are stuck with their useless outsourced call center.

I was looking to buy the Bowflex 552 dumbbells and found them for a cheaper price. My sales associate Zach helped me with a price match and making the order. Zach and his manager made the whole process so easy and quick. I appreciate all the help guys, you rock!

Ordered three TVs...for my rentals... and had the installation set up... they didn’t show up on time.. and then we’re sent to the store instead of our home...and when you call to resolve the issue.. they don’t accept phone calls at the store.

Very helpful gentleman helped me find just what I needed.

I went to geek squad to get my Console looked at and Mark helped me with all my possible options with getting it fixed. He was very helpful.

Not enough employees but did have the products I needed. Mike in electronics very knowledgeable.

Ordered home delivery and was canceled twice. Due to stupidity.

I had to visit this location to return items that I purchased online I no longer needed. The person processed the returns with ease. She was polite and courteous. It was the easiest process in returning items that I have ever experienced. More companies should use their return model. Great place to go to.

Went in to buy a webcam, associate helped me out after noticing i was quite lost.Was able to buy mt webcam with little issue, was stopped at the door to make sure i had bought the webcam which i fully understand due to the store having checkouts in the vadious sections.All in all, quick, easy, friendly

Was greeted right away by Mike he was very helpful. Found everything we needed and I already have a date for it to be delivered and setup! Job well done thank you

They disconnected their phone and wasted so much of my time, it was appalling. They don’t carry many phones in stock and they offer many shipping options but none of them would go through.. this may be AT&T’s fault, but they seriously need better service. The staff are as helpful as they can be within their system.

Very helpful people here. Knowledgeable about cell phones. Happy with the service.

I want to tell 2 stories( actually one but about 2 different stores 😄). I work as a first responder and until December 27, I will not literally be able to make an apoitment for repairs(change battery on iPhone), as I travel all over US. I came one of the Best Buy Geek squad ( different state ) where the manager did not even listen to me, began to loudly attract the attention of others, how busy they are 🙄.And so destiny brings me here to Grand Rapid, and you know what? people here not only listen to me, but also changed the battery.So I would like to say thanks repair agent Mike and whole team of the store!! I think if we will have more people around us like this America will be great always !!👍Best buy management you have to bonus your geek squad team!!

Got good information aboutwireless 5g. Plenty of all in onesystems. Salesman was extremelyhelpful. I will come back again.

Kevin was awesome, even though he was hitting on my wife.

Clean place and the personnel asked me if I needed assistance quickly.

Customer service is horrible! I asked about a product and he told me it was over there. Never found it and no else offered to help. I tried. Amazon will continue to have my business now.

Victor greeted my partner and me three months ago at the Kentwood Best Buy. We’d recently moved, needed to upgrade the homes TVs/sound systems, and our first stop was Best Buy. Victor was knowledgeable and spent a serious amount of time that first visit answering our questions and giving candid advice (even guiding us towards lesser-priced models of something when he felt there was better quality for a lower price).He then handed us off to Sam, their In-Home advisor. Sam came out, looked at the rooms we wanted to upgrade, and put in our order. Over the next few weeks, he and his Geek Squad cohorts (Dave, Phil, and others) were out to our home setting everything up and installing things. They all did an amazing job.Everyone at Best Buy made the process easy, simple, and hassle-free. We cannot recommend them enough!

Needed headphones with a high quality microphone (for an online media interview the next morning) for my very old laptop. Kyle was extremely helpful in finding me what would work best with my laptop and have great audio quality. He even booted up my computer to make sure theyd work together okay. I went home knowing I wouldnt run into any last minute issues on my end for the interview. Thanks Kyle. You were great!

Well, this is sad. I went here looking for a solid state drive for a laptop. They had none. Really. Zero. Plenty of empty spaces for SSDs on the display rack, but no drives. And that would make sense if there were an SSD shortage. But, the only shortage is in the SSD section of BestBuy.I found a webcam of interest. Since there were no employees around, I asked another customer if he knew how to find a price. He said he uses the BestBuy web site to look up missing prices, because theres no good way to get that information in the store. Good grief.So, I went to Walmart. A helpful and knowledgeable employee greeted me, and asked what I was looking for. She led me immediately to a stack of drives in a cabinet, and told me exactly where to find her after Id made a selection. I chose one; she was where she said shed be, and I was checked out and on my way in less time than I spent picking through the mostly empty displays at BestBuy. And did mention that Walmart prices their stock?So why is it sad? It wasnt always that way. This used to be a great place to pick up computer hardware when I didnt want to wait to have it shipped. But, its that no longer. Conclusion? I dont know any good local sources of computer parts any more. Walmart is great for the few things they have. Beyond that, I think you pretty much have to order online and wait.

Im looking forward to the end of Covid so their shelves are stocked fully. Had to settle on a receiver, but I actually love it now that its hooked up.

They are my goto for Electronics.TV guys are great. Just bought a refrigeratorThey can to my condo took measurements and help my wife make the right choice.

I dont know where the people are that are providing great service. They dont answer their phones at all I could not get anyone with an actual heartbeat on the phone! Wonderful way to treat your customers!

How is it possible to have a business and not have a number to contact them on when you have an appointment. I went to the wrong location and was 13 min late and had no way to let them know, not a phone number or anything. Got to the location for them to tell me they filled my appointment.. in 13 minutes? Couldnt call? Because clearly I couldnt contact you. WHAt AJOKe Drove 45 minutes for nothing. If i could rate at a zero I would

They really do have great customer service!

I got just what we wanted. One item not in store, but service personnel were awesome.

Very nice, clean. Met a staff member, Kyle, in the television department, absolute legend. Knew every detail to any and all tvs, display types, pixel density, origins, of all the TVs! Crucial guy to have on their team. He should definitely get a raise. Thank you Kyle!

Took a bit to find an employee to help but 6a product, but when we did, everything went smooth.

Getting harder to get the best deals here. Hard to get someone on the phone, overall I still like shopping here.

Absolutely love Best Buy. Always get knowledgeable information on electronics. I buy most of my electronics here.

Upon entering the Best Buy on 28th Street I was approached by the store manager, Brian. He explained that hed be the only person in the store that could help me due to the fact that I wasnt wearing (and refuse to) a mask. I explained that I was looking for a birthday gift and wasnt exactly sure what I wanted and I asked if he had any suggestions on the products I was considering. He said he knew nothing about the products and was unable to help. So, the store manager is a liar? Or the store manager doesnt know the products hes selling/offering? Or refused my business due to the fact I wasnt wearing a mask? Regardless, Best Buy just lost a customer for good.

Staff is helpful when you need them but not much he types to follow you around and pressure you into a sale. Over all good store!

No one was selling.... we had to find a sales person

Ordered curbside here and they were super fast getting it ready and when I got there they came out very fast

Crowded, good deals though

Customer service is not good!! At all!

Had a late night curb pick up after they closed the inside of the store and they were great! Still had a great smile on their faces even when they were finishing up a long Saturday during Christmas shopping season. Thanks for the excellent service!

I live an hour away from the nearest Best Buy and they do not answer their phone to check if they have availability of the item Im looking for. I will not patronize a company that doesnt answer their phone.

I never think of best buy to buy my Xbox but I will go there more often lol

The first time I came in a gentleman helped me with a cable and it was the wrong one. I had my phone with me !!When I came in to return the cable everyone was very helpful and think it took five minutes. Thank you!!The only complaint I have is your store opens to late.

Purchase an item yesterday it was Defective. Ordered a replacement today for pick up. Never received confirmation that it was ready. Called customer service. They told me to stop in and they’d be able to get it for me because they have them available. The gentleman at the front desk was rude. Told me to follow the arrows and not to come up and ask the question unless I was in that line. Of course there was nobody in line and he could’ve stole answered it for me but was extremely rude. Needless to say I still do not have my replacement item and will not shop at this location again.

Super great customers service helped me pick out a dope laptop a hp touch screen i love it

Price matched. Jim was so helpful

The sales lady would not leave me alone and did not take the hint that I did not need help

They have a wide variety of electronic and appliances to look at, and for the products I was looking for today they had the same price I could get on internet web sights. So I would much rather buy local and help keep these people employed.I will say I was sad to see their movie and music selection cut way back. But there were plenty of friendly employees to help me with anything in the store