Chase Ross was a great help to me. Provided all the information that I requested and gave additional information in all matter that we talked about. Chase is a true asset to your company.

Johny was great! He got me setup fast which is impressive because I always have a ton of questions that arent as standard. Upgraded my s21 to the Ultrav with the new Galaxy watch. Thank you!

Desmond was amazing! Very helpful and knowledgeable. I will definitely be referring people his way his customer service is unmatched and so his patience. Very great asset to the company! Thank you for everything!

Chase Ross got us set up with new devices and great deals today. Thank you for spending extra time making sure everything was set up correctly.

Chase RossAwesome experience really helpful, easy and friendly Will definitely be coming to him again 😊 Five star ⭐️

On the 15th of April, I was in need of a new phone and bad! I pulled into the Verizon store in Grand Prairie and was assisted by Jana Anderson. She was the best!!! She was professional and had an off-beat sense of humor which I thought was swell! She got me all set up with a new phone and accessories, and even gave me her cell number should I have any issues or further questions. And to top it all off, she even called a few days later to see how things were going with my new phone!Jana took customer service to the next level and I greatly appreciated all that she did! It was a great experience!!! Kudos Jana!!!

I would just like to say what wonderful service I got today first of all Kevin K. Was absolutely more than you could ask for. He was knowledgeable helpful friendly and if I had a business I would want him working for me. Now the same thing goes for Kevin C. You’re very fortunate to have two young men like that in your business. I know where your store is and I will be back.

Chase RossVery good, took time to explain my new product and made me feel he cared about what my needs

Desmond was amazing!!! He helped us with everything! Best customer service by far! Thank you for checking on us and going up and beyond what you had to do!

I had a great experience at this location! Alicia immediately got right to business and before i knew it, i had exactly what i want. Quick and simple. Highly recommend this location

Kevin C. is an asset to Verizon’s Organization. He is very professional and knowledgeable in assisting my spouse and I upgrade our cellphones. If you need efficient and excellent service please stop by and ask for Kevin you will be satisfied.

Came in here and I was having robo call problem. Joe help me with my problem. He was very kind and patient. Also he save me 30 dollar on my bill. Highly recommend.

Trey was amazing i could not have asked for a better experience he was patient and extremely friendly overall amazing experience

Awesome Experience! Smooth transaction, and Excellent Customer Service from the moment I walked in. Great COVID precautions in place. Upgrading my phone was easy and fast and my Rep Aaron Swim made sure there was never a dull moment, and made sure I left with no questions. If I had a question he could not answer, he found it. Excellent Agent to represent what Verizon stands for!

Trey was so helpful he answered all my questions and very kind and friendly Great experience

First off I just want to say I had been comparing individual plans, fresh off the bat without any preliminary knowledge about what phone service provider would be most beneficial for me as a new college graduate. One of the representatives there, Paul Reyes, has to have been one of the most transparent people there. He was direct- about the cost, the benefits I was eligible for and the best plan at my age and with my budget, not to mention the truth behind the matter of comparing the phone companies including Verizon I had been choosing from. I always admire a companies rep who can be this genuine, honest, and frankly relatable. Not only was he knowledgeable without being robotic, but had pretty good sense of humor, if I should say so myself!!! Thanks again Paul!

Sean Patterson is GREAT! Came during my lunch to get a new phone and was in and out quickly! Got my new phone instantly and a lot of info!!

Adan helped me a lot with my phone. Highly recommend.

Kevin was a great, he help me with the whole process of switching cellphone company.he explained everything very clear and help us to get the plan that fit my family needs.

Kevin Carrillo and Desmond were a big help getting me signed up for prepaid

I had a phone that the charging jack quit working. I had insurance and they ordered me a new phone and 24 hours I was up and running again. Thanks Joe for your professional help.

Very knowledgeable and customer friendly. I really appreciate that. Would not hesitate a second to come back here.

Sean Patterson is wonderful person very professional thank you so much. Very professional.

My sales rep Jody was amazing. He helped me find a new phone with ease. He also helped me find out new features on my phone that I didnt even know I had. Best thing was he helped my find photos from years ago that I though I had lost forever. I highly recommend Jody if you need help

Joe Lee was very knowledgeable & honest about the different devices & accessories in the store. He answered all of my questions & even the ones I didnt ask. 5/5 service when you visit here ask for Joe! (Side bar: If youre buying a new phone, LOG OUT OF CASHAPP ON YOUR OLD DEVICE IF YOU WANT THAT SAME ACCOUNT ON YOUR NEW PHONE. Its hell getting in touch with cashapp support & youll most likely have to create a new account & merge it with your old one to retain your assests..!

Close location to where Im staying atm

Eric went above and beyond to help us setup a new account and purchase new devices. Honestly, never had a sales person treat us like he has. Really appreciate all his help! Would definitely recommend Eric!

Desmond was a great help with my upgrade

Thanks for d time n paccience, appreciate d help setting phones n explaining process,thank u

I really appreciate the service provided. He was very nice and knowledgeable and I really appreciated Eric and his service.

I spoke with Kevin over the phone on Monday to add a line to my service. He advised me to come to the store to better assist me, so I did. I went into the store and he was more than helpful. He educated me on what I was getting and upgrades that I was available for. I highly recommend this place if your not sure on your service or even what kind of phone to get. Kevin was awesome and I would go back to do business with him again!

Gianni was super awesome in helping me out with a return. Made the process incredibly easy and fast. Great guy who cared about my time and money!!

Customer service was much better than the Oak Lawn location. Instead of being turned away to handle my needs on my own,this location took care of me.

Jana Anderson is a blessing there is no better customer service provider that can compare to this positive energy. Much love peace ☮️ and blessings Queen. 1 love and this Queen deserves more stars ⭐️ 🌟 💫 because she is extremely over qualified.

I absolutely love how they treat and care about their customers they are very loyal to their jobs and helping you in any way possible especially Jenna shes always smiling and cheerful whenever I see her

Very knowledgeable and professional, a joy to interact with! Thanks Mr Kevin Carrillo!

Jody was very helpful. Quick and easy process. Super appreciate him doing what he did.

Jody was really helpful and informative. He made this process smooth and explained everything to me . He was a great help.

Eric was very professional. He went up and beyond to give great customer service. Very thankful to be apart of Verizon.

Joshua Smith was helpful and knowledgeable. I ported from sprint and started my business account with Verizon. He took care of me with excellent customer service.

It is incredible how they can steal from people, I bought a phone with them, it did not work for me, I returned it and they returned my money and now they continue to charge me and it will affect my credit but this will not stay so I will fight with the company

I had issues with my smart phone and came in to this store. Bryanna help me fixed all my issues and I am so thankful. I am a happy verizon customer.

Staff in here did an excellent job. I had a insurance replacement and they transfer my old information back on my new phone. Definitely a life saver check them out...

Chase Ross was very kinda and helped me.

Went to Verizon on Carrier Pkwy today & Cameron Haskins was my customer service rep. I had a very complex issue dealing w/my business acct as I have 5+ devices connected to this acct. Cameron who doesnt usually deal w/business accts, called Verizons business service center to find out how he could help my particular situation & was on hold w/them for over 30-mins just to get all the info to help me. He definitely went above & beyond in my case & then some! Thx Cameron, much appreciated!After 8 Gowns,Arlington, Texas

Eric Oniah was awesome! He stayed late to help me and my fiancé upgrade and add a line to our account! He was patient and so accommodating. We will be back and we only want to work with him!

Customer service at this particular location was excellent!! Bryanna was very knowledgeable and helpful. With representatives like Bryanna,I will definitely be going back for all my cellular needs.

Eric is very nice explaining everything I truly trust him I always go back to him if he’s not at my location I go back another day

Eric was wonderful, help with the promos and with setting up my device. & Great conversation!Fully recommend!!

Very great customer service Here at Verizon !!Eric was very detailed and showed professionalism.Will highly recommend him if you are thinking of choosing Verizon.

Eric is an outstanding sales rep. I appreciate his expertise. Thanks

Bryanna was outstanding and very knowledgeable in helping me with my new phone after losing the old one. I was definitely satisfied with service.

Loseph Le gave me the best and fastest service I have ever had at Verizon.

Eric took his time and helped me set up a dual SIM on my Pixel 3. Fantastic service!

Desmond was a great help

The best sales man I’ve ever came across in any business very professional.

Helpful and very attentive did a good job. Thanks for the help at the store in grand Prarie

I bought my first iPhone today! Eric Oniah walked me thru the iPhone experience by explaining every feature to the phone. Because of his knowledge and customer I can never go back to Android, I have been converted lol happy for this experience being an iPhone virgin.

They care about the customers when you walk in and appreciate them they take care of you

Joshua Smith took good care off us he was very foward with everything I recommend him

Very helpful Verizon employee. Will definitely be coming back to change phones.

Sean Patterson is absolutely amazing at getting everything done that I needed! I walked in, somewhat in a hurry and knowing exactly what I needed and he did an excellent job of getting it all taken care of quickly and with no stress. This store has always been my go to store and Sean definitely gave me perfect customer service!!

Joseph Le helped me immediately with my problems, no waiting to be assisted. He was very polite and professional and offered me an upgrade for a reasonable price. Will definitely ask for him if I ever need assistance. Many thanks.

Great customer service!

I love this store it’s in a busy good location the people are nice and friendly and it was clean

Thank you guys for everything) Super helpful! Definitely helped to get everything that I was looking for. Comfortable environment. Excellent service.

Joshua Smith went above and beyond to help out with getting a new phone! Great customer service, we’ll definitely be coming back to see Joshua Smith!

Johnny was very knowledgeable and helpful in transferring our accounts to Verizon.

I had a very pleasant buying experience. Linver, which was the sales rep assisted me throughout the process. He is highly professional and charismatic. The store is very clean and organized. Plus I have an excellent plan rate. I wouldnt move back with my previous carrier

TJ was great

Great service

If you are still yelling at a customer as he walks out the door and you wont stop yelling, its you, not the customer. Yikes. Put on the brakes here. No help whatsoever and rude and argumentative. Do not shop here. Never again.

I got a new phone in the mail and needed help transferring all my information to my new one. I came into this store and was assisted by Paul and he was amazing! Transferring all of my information took hours, but not once was he irritated or impatient about the process. He was very kind and kept conversation going, that it did not even feel like hours were spent waiting for my phone. I highly recommend going to this Verizon store for any assistance. I have been to many phone stores, but have always felt like a bother or that no one seems to be willing to help.

Jody was extremely helpful and knowledgeable. glad I visit this location.

Me and my boyfriend were helped with the best customer service ever by heather ahe helps out with all our problem and got us with great service right away I recommend going to her at this location or the location in azle,TX

The best rep. I have ever had the experience to ever meeting & working with. She went above & beyond her duties. Adrienne Hernandez. She is awesome!!! And she deserves a BIG raise! Dont ever loose her. Shes a big asset to your company. She helped me with everything & was so patient.

Provided excellent good customer service. His patience was a plus along with his knowledge on technology. Keep Up the good work!

Awesome experience! Customer service exceeded my expectations! We ordered a gizmo for our son for Christmas. On Christmas Eve they discovered ups dropped at the wrong location, the manager went and personally picked it up and brought it to the Grand Prairie store so we had it on time. I was blown away by this type of customer service, it is truly rare these days! Highly recommend!!

My husband and I went to the Carrier Pkwy store looking for a new phone carrier. Neither of us are very tech savvy, yet we left very satisfied customers thanks to Shae. This young man has the best attitude and answered every question my husband and I could ask. He made sure we were happy with our plan and individual phones, transferred everything from our old phones to the new ones and made sure we understood how the new phones are set up. I dont remember a time that we have had so much fun on a purchase. Retail needs more people like Shae. We are very happy and will be back for all our cell phone needs.

I was assisted by Sam while at the Verizon store. She made sure I felt valued as a customer, she really went above and beyond with her customer service. She was very friendly and patient. She took her time to truly listen to my problem and then kept in constant communication with me to make sure everything was going as planned. This was the best experience that I have had in a long time. GREAT EXPERIENCE to be exact, I highly recommend her and the other staff at this location.Thank you.

Excellent customer service. Staff is professional, prompt and knowledgeable.

I came in yesterday to sign up for a new plan for my family. The associates were warm, helpful and worked hard to get it set up. There was a glitch in the system as we were trying to set up 2 kids lines but they worked hard to fix it. When we realized it was going to take longer to set up and I needed to be somewhere soon, they activated my phone and kept my kids’ and allowed me to come later and get them. It was an overall wonderful experience in what is usually a frustrating and stressful time.

This is a Verizon authorized dealer but not a Verizon store. That wasnt obvious from looking at the store. If I had known that in advance I wouldnt have stopped. I needed a screen protector for my phone. I couldnt buy it until I provided my name and address. If I had been there alone, I would have walked out. The person who was with thought I was being dramatic. 😠 Too much identify theft going on to give out my name and address to make a purchase for a screen protector.

To whom it may concern. If u want to get the best full experience on getting a new phone. I highly recommend the staff here. They do a wonderful job. Come see Joseph we will take care of you. They will do data transfer detail billing... the works

Very helpful. Will be going back

I had the most wonderful experience at Verizon today. The reason being is that I was fortunate to get Brocke to help me set up my new phone. She was very courteous, knowledgeable and professional in helping with my new phone. Verizon has a great person working for them.

Kevin & Tim were so helpful & answered all my questions helping me to activate my new iPhone. I had picked up my phone from the I-20 location in south Arlington & when I asked them to transfer my data they said they stopped doing that last week, & when I asked them to explain the insurance choices the agent told me I would have to be put at the end of the line. I left & went to the location in south Grand Prairie & got all my questions answered without a problem. Great customer service!

Poor customer service. Rude employee. (Asian guy) did not get his name. Made rude comments about customers that were walking in and the ones there. Deleted my husbands review. This place is absolute garbage.

Joseph was most helpful in upgrading me to my new s10. He show me the difference in the new phones and put me in the phone that best for me. Transfer all my data and set up my new phone. Highly recommended

Trey was excellent

The staff at the Verizon store is the best. They help me transfer all my data from my old phone to my new one. They also help me understand and lower my bill. 10 plus customer skills

I had a wonderful experience at this location especially with Matthew. He was patient, professional and took care of all of my questions and needs. I walked out of the store feeling confident in the knowledge that I received as well as the products I purchased. Thank you, Matthew for all of your assistance during the transitioning of my new phones!!!

I upgraded my phone at the store, and Devon was absolutely amazing he made sure that I had everything that I needed transferring my photos my contacts and even giving me a quick tour of my new device. He is really awesome he gave me his personal phone number so that if I needed anything I could call him directly this is unheard of in customer service, somebody needs to give this guy a raise. If you have any Verizon Business to do I suggest you do it here.

Sam went really out of her way to help me. She made sure that my account is up to date and that I’m not overspending, and helped me get my new phone all set up. She genuinely wanted to help me in every way possible. I’ll definitely be back to see her!

I had a great experience at this location. The service was quick and the employees were very helpful. I’ll be returning soon!

Came to store today with grandsons phone issues. Rep was very polite and helped me out with moving my data over. Also while I was there got an amazing deal on pixel 2 and I love it. Thank you for your help.

I walked into the Verizon store today with my LG tones that has been giving me issues for the last few weeks, the team in there Devon and Alisha, explained that they could not replace them in store but they were very much so willing to help me do a warranty exchange. Devon got on the phone after Alicia found the number which took ages, and handle the whole process for me even printed out the shipping label. Go in and see these guys they are a big help and a big hoot. I had a great time.

Joseph help me reset my Gmail account. We always com here because they are always helpful and accommodating. This store I highly recommend

I came into the Store not expecting anything but walked out with the best customer experience of my life. My wife and I worked with Erik. He got us new phones and was able to lower our bill. Also very helpful showing us how to use the new devices. They really do spend the time with you

I want to say thank you to Brandon at the South Carrier Pkwy store on Tuesday 6/23/15. I have been with Verizon for 10 years and lived in many states and his customer service and dedication to resolving my problems was by far the best I have ever experienced. I went there to resolve a simple problem with my contacts not showing and looking for a new phone. We had a problem with my application and needless to say he spent over 2 hours with me and assured I left the store with an operating new phone and knowledge on several topics. He was polite, courteous and an exemplary representative. I just moved here and would recommend his service and the store to anyone. The best experience since I moved to Texas. Thank you Brandon and keep up the awesome work. Jennie