I am not certain that an appointment helped me save time.I have used your service with and with out an appointment.I had hoped that an appointment would mean that the number of customers dropping in without an appointment would not cause customers with appointments who arrive on time to be moved to the bottom of the service list. This was my first experience to come for an oil change and wait 2 hours.If the policy is first come first serve I will be sure to be at the dealership first thing in the morning. If appointment times are not going to be considered please let us know.ThanksTo all who wonder if any one reads your posting at Grand Prairie Ford the answer is yes they do. I have received 2 phone calls and an email wanting to know how the Service Department at Grand Prairie could be of assistance.I appreciate the quick response I have received from Grand Prairie Ford. I have been offered a free hand car wash the next time I am in for service.It is my understanding that the service department will be going to appointments only for service.I have no complaints with the service to my vehicle and I appreciate the managements attempt to address my future issues. For the additional attention I have received I am willing to move my score up.Thank you for addressing my concern.

You guys are fantastic …..you helped me find a tow truck I got to pay that when I paid my bill with you guys made it simple…. You found the problems quickly and you resolve them quickly. You even vacuumed my truck thank you so much and also you cleaned that back up camera off. Great customer service from the very start on the first phone call … thanks Nikki this is originally where I bought my truck and this is where I will buy my next one someday thank you so much. Diana Davis

My parents purchased a 2014 Ford Explorer on December of 2017 ever since then it’s been nothing but issues and this dealership has been absolutely NO HELP! the main issue has always been the AC going out and every single time they’ve taken it to the dealership to get “fixed” it never gets fixed. It’s been over 3 times that this issue gets “fixed” this last time my moms truck has been there for over TWO weeks and they couldn’t even give her a rental nonetheless any updates. You would think because you get all these extras with the insurance they offer you would at least be offered a rental but NO they don’t even care to accommodate you in anyway, absolutely no HELP. Any other dealership makes sure you have a vehicle for the time being BUT this dealership does NOT. NEVER doing business here again

The team was very attentive, pleasant and considerate. They worked with me on the vehicle, payments and details to make sure I was pleased. There was no fluff or unnecessary costs or additions included and they had me in and out in just a couple short hours. Would highly recommend to friends and family. Will definitely be making my future purchases at GP Ford!

Great service! ordered my car on ford’s website. After the car arrived at the dealer, I worked with Grace, we did most of the negotiating over the phone and when i went into the dealership, we were able to close a deal fairly quick

I came to Grand Prairie Ford where I needed to get my all changed. The truck was new and it was a lease and I did not buy it there. Thats when I met Larry who told me that it did not matter and he would take care of my needs.. Upon asking a few questions and taking a few picture Larry assured that I would get my all changed done within a timely manner. I appreciate this because it was at the last minute and yet he was able to steal take care of the customer. I even got Uber ride to and from my house.. Now that service

F250s are hard to come by right now and Steven helped me track one down pretty quick. He was quick, professional, not pushy, and helped me get the financing to fit my budget. AND, he delivered it 5 hours away for free! Top notch experience and I’ll definitely use them again when I’m in the market for another vehicle.

My wife & I ordered a Ford Maverick & she was so excited to finally get to test drive & look at it. When we arrived, we were helped immediately by Max. Max went out of his way to help us get into the truck. He made the whole experience seamless & super easy! Next car we purchase, we will definitely will contact Max & have him help us out again.

Great Dealership!! Ricardo helped me a lot and put me in my first truck. I would definitely recommend Grand Prairie Ford to all of my friends and family.

I just bought an F250 here. The whole experience was great. Grace was amazing to work with. She thought about the details I didnt and made sure everything was taken care. Brandon and the entire service department did an amazing job making sure everything was in order and cleaned and spotless when I picked the truck up. I have bought a lot of vehicles in this was definitely the most positive experience Ive had.

You guys fixed the transmission on my Ford Focus and honestly gave me excellent service. From the beginning a certain Anthony treated me very cordially and even though the car was in your facilities for a month, and half waiting for parts, you were in communication with me at all times. Excellent service. I am very grateful to you. 100% recommended.

The Ford team member Larry was very attentive, pleasant and considerate. He worked with me on the vehicle, payments and details to make sure I was pleased. There was no fluff or unnecessary costs or additions included and even provided me a Lyft service due to the time required for the services to be completed. Would highly recommend to friends and family. I will definitely continue using the services at GP Ford in the future!

Had to take my car for oil chance and I was impressed by the staff, very fast, friendly and professional, in and out in less than 45 minute!! Ever since I walked in the first time I have had a great experience at Grand Prairie Ford, I highly recommend everyone to give it a try.

Ron is the best! Thank you for your excellent customer service!! I love my 2021 Ford Escape!!

I had a great experience with Grand Prarie Ford. I reached out on a Thursday to get my truck looked at for a diesel leak. I was able to drop the truck off at my convenience and was notified when it went I to work and was updated on the findings. The diesel tech had me back on the road a few hours after his diagnosis. 5 star rating from me! Thanks Krystal!!

Went to Grace Larson at Grand Prairie Ford as a first time buyer and she truly made the process so seamless. She was so great at walking through each step and making sure all parties were on the same page. Also, the managers, financing department, and service staff were truly so kind. Overall, had a great experience and would recommend this dealership to anyone looking to purchase a car!

The service was great it started with the service advisor (Larry Davis). It was a busy time and I appreciate the patience he displayed. I asked a few questions regarding my vehicle and service needed. That in itself was very pleasing to me. It was worth the wait. Very satisfied.

Doug, thank you for taking the time out of your day to do everything in your power to get me a deal on a new ford explorer. I did find an amazing deal I couldnt pass up at a different location and wish my buisness could have gone your way. Doug there are not many car salesmen out there that will shoot you strait and get the best deal in their power for the customer. I will recommend to anyone that is trying to buy a ford at your dealership to ask for you because I have no doubt you would do what you can to not only get them a good price, but not pressure them in to making a decision. I am sorry my buisness didnt go your way and thank you very much for your help. Thank you Doug.

Everyone, the Service Department, my salesman R. Smith, the Finance Department were all awesome. They were courteous, explained every detail and I would recommend Grand Prairie Ford to anyone.

Awesome Staff. Sale department works hard on best price and rates.. Karla final part on signing Documents Very comfortable, clear and easy understanding.. Thanks

Randy is the bomb.comAbsolutely the best!!!! I call and he makes us feel like we are his priority customers of the day. He never leaves us questioning any situation. Any issues we have hes on it with a smile. We really appreciate Grand Prairie Ford and the great service provided.

The negotiations were rough, which is to be expected I guess, though once you agree to pay sticker, why I got presented with a price above sticker - I don’t get. But once price was agreed, the process was fast and thorough. John did an amazing job walking through the car with me, setting it up, showing me how to use the best features. The finance lady was amazing too. Very quick, personable.Then I learned more: The “reason” the car was so much more than advertised on their website was because every car had $2495 worth of extras the dealer puts on every car, and it was already done. Non-negotiable. During the negotiations, they reduced the cost of these extras. What they did not mention is that they also reduced these extras. I thought they were “already done”. One of those was the Kahu theft protection too. When I asked how to set up I was told I did not want it so they took it off. They misrepresented the reduction in the extras as a concession- not that they also took stuff off.Stay away from GP Ford.

Great experience,my son in law bought a car from here from a nice laid back sales lady no pressure,just casual conversation no hassle no sales tactics nothing,much appreciated.

I came all the way up to Dallas from Houston to visit the area and had been looking for a specific truck. All of the Houston dealerships I dealt with didn’t have the truck I wanted or sold before I could jump on it. For the heck of it I decided to start searching Ford dealerships in the Dallas area and came up with Grand Prairie Ford. I called the store and spoke with the beautiful and professional Kyel Rodriguez. She confirmed they had the truck I was looking for and, after speaking with the manager, Robert Fuegate, a deal was made. They really worked with me to make a deal that was fair. From start to finish, everything was excellent. Excellent staff, nice and clean facility, laid back and relaxed atmosphere, nice selection. I highly recommend this dealership. Ask for Kyel in sales, and if you want to speak with a manager, the awesome Robert Fuegate will make sure you are taken care of.

Your salesman Daniel Lopez did an excellent job taking care of our needs during the process. After sale he said he would call me back on Monday morning and give me an update on some items that were to be added to vehicle and first thing Monday I received the call. Thank you for truck and great service. Its much appreciated

I just want to say thank you Ron Smith for your Excellent Customer Service. I have been with Grand Prairie Ford for 4 years and Ron helps me out every time. He was able to upgrade me to a new 2021. If you are looking for a new ride Grand Prairie Ford is the place to be and don’t forget to Ask for Ron he will hook you up.

I was taken care of extremely well. The attention given to me and what I needed was outstanding. No one was being pushy or forcefull. I will definitely be back for my next vehicle. From the finance department to the maintenance I was given first class treatment. Huey was very informative about the vehicle I bought. Jackie assisted me very well in giving me all that I needed to buy the Bronco. The finance department was short and sweet. Pretty painless.

This has truly been one of the easiest car buying experiences my husband and I have had. Our salesperson was Ivan and he was so informative and did not pressure us into buying something we absolutely did not want. He helped us find the vehicle we wanted and made sure he understood what we had been looking for. I highly recommend if you are looking for a vehicle give Grand Prairie Ford a call and ask for Ivan. I guarantee you will not be disappointed!

Nikki Dawson did an amazing job yesterday Sep 14, 2021, when I brought my car for state inspection, oil change and tire rotation.She was very cordial and extremely helpful.I was on my way back to work before I expected it and I was completely satisfied with the service at Grand Prairie Ford.Kudos to Ms Dawson on a job well done!

I’ve used the service department a few times and each has been a good experience. The service advisors are nice and really want to help.

Alejandro was the sales representative we talked to, he was nice and definitely helpful, overall they refused to answer the questions that didnt involve finalizing a sale, and even sent in a stereotypical sales closer, ended up having to walk away when the sales manager said math is math as a response to me saying I wanted to shop around for information, definitely wont be buying from this location no matter what, but i felt like i learned enough from the experience to justify a 3/5

I’m so grateful for this place. Great service and knowledgeable staff members

Kristal was very helpful and communicative. It’s nice to trust the local Ford dealer instead of shopping around for a good mechanic when you don’t already have one. They also provide free Lyfts to and from the dealership which was very convenient.

Everyone at Grand Prairie Ford was friendly and helpful. They made me feel like family. I received a great deal and will, more than likely, buy my next car from them.

Poor experience at the dealership. They damaged my truck and tried to deny doing so. Very surprised at their behavior. This was a high end F250 purchased from them new.******UPDATE******I want to thank Ron (my original sales person) for stepping in as representation for the dealership and making things right. Ron connected me with the Collision Department Manager and within 30 minutes of having my truck the problem was corrected. I also would like to thank Melissa Perry for reaching out to me and ensuring that I felt taken care of with this process. All businesses have fumbles, it’s what you do after the fumble to make it right tells the story. Grand Prairie Ford showed me I have chosen the right dealership to do business with.Thanks you Team Grand Prairie FordSam Price

Great people helped me get my dream car at a great price would recommend

I was in a collision, I took my car to Grand Prairie Ford collision center abd Jeff W was the person I dealt with and he was amazing. He got my car done as soon as the part was available. He helped me to get a rental for days I had appointments or asked for. The staff was incredibly friendly and helpful. I would recommend 10/10!!!

As always, Nikki Dawson took care of my service needs professionally and efficiently. It’s a pleasure dealing with her when any of my 3 vehicles need service whether it be any repairs needed or just the regular service updates required. My experience with Grand Prairie Ford is always excellent and this is due to expert customer service I always receive from Nikki. She’s a very valuable asset to her department and GP Ford. Thank you.

Hands down the best car buying experience we have ever had. Braylon, Grace and Robert worked their best in order to provide us with the best deal on our new car, and the best offer on our trade in. The entire process was completely painless and smooth. Elsa in their financing department was quick, efficient and extremely knowledgeable and kind.From first contact, to driving off the lot, this was the most wonderful team I have ever worked with when buying a car. I highly recommend this dealership- but especially Braylon and Grace. They were absolutely amazing to work with. Pretty sure it’s the first time I’ve ever gotten a new car and didn’t cry, or question my purchase driving off the lot!

I was a little hesitant about purchasing another car from Grand Prairie Ford because of past experiences with the service department. They have definitely made the best changes in management and the service team. Loved this time getting my car serviced.

Robert and Grace from Grand Prairie Ford are amazing and highly recommended! I came from California to Texas looking for a specific F150 and they had it! The process was smooth and easy. Everyone at the dealership was super knowledgeable and answered all the questions I had! I definitely will come back here again for my next Ford purchase and would recommend this dealership to friends / family! It’s a no brainer for why they have such high ratings!!!

Overall, appreciated working with their service advisor. There was an initial miscommunication with pricing. However, it was quickly corrected.The initial time frame quoted was over a week to a week and a half time frame once an inspection was done to identify if my lead frame was bad. But was able to get my truck back within the same week much to my happiness.

Came in for scheduled maintenance, Larry was my service advisor. Very good customer service, polite, took the time to explain everything to me, best customer service from a dealership yet. Asked for his business card, to work with him in the future. Appreciate the service !

Max Coker did a great job of staying in consistent communication with me in regards to what Grand Prairie Ford had in stock that fit my needs. The sales manager also followed through on the things they told me they would do to earn my business and now I’m in an awesome new F250! Thankful for these guys! The Finance guy was super friendly and helpful as well!

Professional Service. They diagnosed why my check engine light came on in my ‘08 f-150 and got me taken care of relatively quickly. Fair price, not a bad waiting room either. Overall I’m happy, I will come again and again till they give me a bad reason not to, they definitely earned my business.

My family and I have purchased 3 cars from Ron at Grand Prairie Ford. GREAT experience! He is honest efficient and overall awesome to do business with. As long as we drive Fords that is who we will deal with. Thank you

Ron Smith is the best! He found my car, contacted me, and had the car waiting for me to test drive. The purchase process was easy and I drove home in my “new baby” in under two hours from arriving at the dealership! Thanks Ron Smith & GP Ford !K Hawks

Once again GRAND PRAIRIE FORD came thru! For more than 12 years they have been doing service work to my 1998 Ford F150 Flareside. It now has 413,000 miles on it and running as good as a new one. I have loved the style of this truck and David Steen has done a fantastic job of helping me care for it. How can you go wrong with a classic Ford F150 and GPF to stand behind it!! Its a great combination...

Cruz, the salesman, and Robert, sales manager, were amazing. They were patient and definitely tried to understand where I was coming from. These guys see you more than just a sale, they really try giving you an experience that gives you the comfort and ease thats necessary when making big purchases.

Got with Brandon on my truck and had major AC work completed and routine maintenance performed in ONE day. Impressive! Mechanic explained details of work performed. I am a happy camper

Would give 0 stars if I could.They are marking up cars like crazy and aren’t being honest about it at all!! My parents bought a car from them and after they got the deal put together they said the car is on hold, probably for some small recall, nothing to worry about. Said they would deliver it Monday morning. They heard back from them Monday morning and said that the car can’t be sold because of a child safety seat latch recall and had the nerve to ask for more money for a different truck.Don’t go to this Ford dealer! There are better ones out there, will be buying the same type of truck at a different dealer who is more honest, and doesn’t mark up cars like crazy!

Had a very good service experience on 10/9/21. Oil change and tire rotation and out in a little over an hour. Larry was very helpful.

Brenda Rosas is awesome. Very professional and personable. GP Ford has exceptional customer service. I would definitely purchase a vehicle here again in the future.

Took amazing care of us. Got us what we wanted. Amazing sales people! Would recommend to all my family and friends.

Unbelievable service by Anthony. Stranded 900 miles from my destination and Anthony, Tyler and Service Manager got my truck in without a appointment so I can continue on my trip with my family. Cant say enough about the way they treated me. Thank you, thank you and thank you.

We thank Emily and Larry for the top level service and for going above and beyond for us. We love our Ford and look forward to future oil changes and service when ever needed at Grand Prairie Ford. Thank you also to our Sales Person Brenda for finding us a very fitting vehicle for our family!

Don’t go to that place that claims they are five star. Go see the real five star guys. Go see Max Coker at GP Ford. I have now purchased 2 vehicles from him. He is down to earth and easy to work with.

Kyrstal Harder did a great job with my car inspection. I was able to get in and out in a good amount of time. The only other thing I wish is that they would fuel up your car when you are getting your inspection. It would be great for customer satisfaction.

Josue Cruz went above and beyond on getting me and my wife a great deal. Brought cars from him twice already, thats how good he is and already planning on a 3rd upcoming new year. Great salesman. Detailed every thing in vehicle. Great guy, I would definitely recommend family and friends to contact him in market for a new vehicle....

My experience with Larry was very professional and helpful. He was very informative. He made sure to contact me and keep me updated. I will do business again with him.

From start to finish, this was the best car buying experience I have ever had. Communication was impeccable. Their sense of urgency and eagerness to make us comfortable was incredible. Our salesman, Steven Lewis, was very professional and honest. He has earned my business for life.

We worked with Gary Crosby & we weren’t easy customers. He earned his 5 stars because he did as I asked even after the sales box guys told him no. He did not try the sleezy, unethical behaviors that most try and that definitely was a plus. Ron Smith came in and sealed the deal. Gary, I’ll refer you a new customer very soon.

Outstanding service as always! A dealership you can trust for all your follow-on maintenance requirements,

From my very 1st phone call to GP Ford Service Center...Mr. Larry Davis answered my call for help. He promised that he would take care of myself and my car...and he kept that promise until the very moment I drove away with my baby fixed all up! They had my baby for four whole days and Mr. Davis kept me apprised daily of everything that they were doing, even giving me a timeline which helped tremendously!My driver side door locking latch snapped, with no warning. I found a recall on my exact make/yr/model. While speaking to Mr. Davis, he found 3 more recalls...So, he had me get them all done, happily I agreed.From beginning to end my service was the greatest Ive ever had anywhere regarding any automotive services. I will go back and I most definitely would recommend them to friends, family, anyone who wants to be treated with great customer service skills!!!

I bought a new Ford vehicle back in Nov 2020 my experience buying the vehicle was great no problems at all with sales Alexis M. Was great but then I had a really bad experience when it came down to getting my plates for the vehicle I couldn’t even get anyone to ever answer my calls. Well than I decided to bring back my vehicle after a small fender bender incident and I definitely recommend bringing your vehicle here! Jeff was great very professional and helpful and patient!! Thank you 🙏

Buyer Beware! We had submitted the necessary paperwork for a new vehicle and even had an appointment set up to get it on Saturday to sign and pick it up. Received a call late yesterday that they actually didnt have that vehicle anymore. So we discussed another color with the same package and everything. Then everything in the quote changed and they refused to honor the original paperwork we had already signed. They were not the least bit concerned about the loss of our business. Basically told us to go somewhere else.

Customer service was great, and the warranty status was explained. Keep up the good work and I’ll will be recommending your professional service to others. Thanks again job well done.

Always professional, courteous and thorough. I have patronized GP Ford since they opened in 2000. Ive purchased 4 vehicles there and theyve done all my service and state inspections. What I appreciate most about this team is their fairness. I trust what they say I need and I always feel confident in any repairs they do. They dont try to sell me things I dont need. If that ever changes, theyll be just another dealership. Im a diehard GP Ford customer.

Max Coker did a great job! - go see him

So for the past 3 days I have been trying to get in touch with their financial department and no one has called back or even answered the phone I have left multiple voicemails still no real assistance. I will definitely never BUY FROM THIS PLACE LIKE WHO CAN I TALK TO IF I HAVE A PROBLEM

Brenda did an excellent job finding me a used vehicle even with all the chaos going on in this world. She is definitely a keeper and Mr. Poe has always and will continue to always go the extra mile to make the customer happy. Thanks for the excellent customer service again.

Had a great experience in the service department my vehicle was in and out in a timely manner! Definitely going to continue my experience here for further service needs.

Mireya at Grand Prairie Ford is the best in the whole world. Not only was she not pushy she gave me one of the best buying experiences ever. She has a great heart which made me feel like she cared that I got exactly what I came to buy. Everything that she said would happen she delivered. From the Mireya to the finance guy best ever in the world. Go check them out and FYI this is not a computer generated review. Dont believe go see her for yourself.

This was a great experience! Kyel made every effort to answer my questions without any high pressure sales. Thanks again for the great experience and focus on long term customer vs. a quick sale!

First off I would like to state that my initial entrance of the Ford compound I was approached and ask about help and was never seen by that personal any longer it started out as if it didn’t seem like I was gonna get the work done on my vehicle then I was a I was directed to a Miss Sharral McGee I think and I don’t know how to express a concern that she has for myself and my well-being as well as I was very irritated but She slowly explain the Situation she was awesome and I just really want to commend her I normally don’t do feedback but I really want to come in here she did awesome awesome Great Job Ms S. McGee

I asked the shop to the works on my vehicle which is an oil change and Tire rotation. I then decided to new wiper blades and a new airfilter for my vehicle. I did not inspect to see thesethings were done upon receiving my car. However, I decided I would wash my car when I got home. While washing the vehicle I noticed the tires have not been rotated which they charge along with oil change one to $60 with tax included for the service. That made me question if they really performed the wipe blade change and air filter. I dont know if the wiper were because the rear wiper was not new and the one I change still had entry of life on them before I asked GP Ford service to change them. I may have to go a dealership service up north since the dealers in the south of Dallas done do there job as they say. Maybe I will give them another chance but I dont know. Make sure you inspect your car before leaving their premises.

Grand Prairie Ford is very reliable and provides great service to its customers! I would highly recommend them to anyone. Thank You! 😃

Great staff, form young lady at counter to Allen.Claim went smoothly and quality work. Truck looks great.

Our salesman was Ron Smith he was the greatest. He went above and beyond to try and find us the right truck we were looking for. I highly recommend GP Ford and salesman Ron Smith.

The staff member came to my home to replace the needed airbags in my vehicle. I didnt have to drive up and wait. He came did his job with professionalism and efficiency. Outstanding team.

I thought we had something going on here nice people good service 100% happy to talk in their offices. But they told i have bad credit what i am a above. F.Y.I careful when you enter the guy greeding you is the owner.

If I could give zero stars I would. The associates are dishonest and tell you they don’t think your issue will be covered but still pay for the diagnosis even though you have a warranty and coverage with another company. They will try to place blame on the owner when they are the mechanics. DO NOT VISIT THIS FACILITY! Go to automation Ford! Sherrel and Brandon and Anthony are not forthright and honest employees or members of management! Considering never buying FORD again and that is the only brand I’ve driven in 15 years. That’s how bad the service was.

Awesome Staff. Front Desk Staff very Helpful.. Sales Department Hermi Ortuno.Definitely Work hardest on Prices and just the best interest rates. Finally Sale Mgn Staff Karla Thanks for Making so easy to explain. Very Helpful People Person. This is Reason Ive Returned for 3rd Time.. Also the gentleman that does the final Check list at the Deliver point. Very Helpful setting up app and checking everything. Thanks 👍

I worked with Ron Smith. He has done business with my father-in-law for years so I was confident I was in good hands. Everyone in the faculty is friendly and helpful. Always a pleasure to do business with them.

Excellent service by Britton, he gave me information that no other advisor could give me in my past car services. Highly recommend Britt.

They get the job done but oil changes and the works takes entirely too long!!I love my service rep she is bomb! But with appointments set my simple services should not be an all day thing.

Great customer service was given on initial visit, overall I had 4 visits due to same problem. I explained what my vehicle was doing, diagnostic test was done and came back with results different than I expected. Not being a mechanic I trusted what they said the issue was in hopes it would fix my vehicle. Less than two days my vehicle continued to make the same noise and check engine light came on. Took it back to get it checked out and was informed they made sure all was good, some sensors may have come loose during the repair but they tightened them up and sent me on my way. Another week and same issue. This time they find another problem and I paid more $ only to continue to have the exact same issue. I submitted a review and customer service calls back wanting to make things right. I agree to go back for another diagnostic test only to be told it’s another major repair. But I was only lured in to correct a survey I originally submitted as the customer service rep asked for the email with survey and submitted herself. I really love my Ford vehicle and tried to be understanding with all that happened. I know some diagnosis are hard to find but that last visit did not sit well with me.

Great place to buy your next vehicle, Cameron Harris is the beast he helped me through all the process and didn’t gave up until he found the best price and rate for the vehicle i wanted

Dropped off expecting a long wait but it was ready within an Hour. Thanks for your quick service.

Took my truck on time in the morning and said it will take just a couple of hrs (left vehicle at 7:30 AM). I had to call at 3:00 PM cause didn’t hear from them and I needed truck and finally 30 minutes AFTER I CALLED, they contacted me to let me know truck was ready. Other than that, everything else ok.

Great service from GP Ford! Drove all the way from Midlothian just to do business with them and Grace! From start to finish they took care of us! Grace helped make my purchase of 2021 Ranger as quick as possible. Thank you so much Grace!

Y’all did amazing I will forever come to this location big Shoutout to Miss.Nikki with awesome customer service and getting things done and kept me updated on everything!

Great experience and very nice people, looking forward to doing business again. If looking for a vehicle ask for Braylon. Appreciate it

Ron Smith was absolutely wonderful. He made my first car buying experience great. If you’re going to go to Grand Prairie ask for Ron!

Anthony vanderford was the best service advisor I could every ask for ! Always kept me updated about my car and gave me exact details on what the issue was and how they fix said issue . 10/10 hands down best service advisor.!

I appreciate the service member taking time help squeeze me into the busy schedule. I was in a need for a battery for my 17 Ford Fusion Hybrid. I thank you help me locate the part I needed and have it put in the same day.

Friendly all around. Got an awesome truck. Would buy again/

UPDATE: This review finally moved the needle. I was contacted twice immediately after leaving it and my new hood was installed today. The new hood looks great, just wish it didn’t take 8 months. Better late than never!Terrible customer service after the sale! I bought a used car 7 months ago that had some corrosion on the hood. The repairs to the hood were rolled into the price of the car, so this is a service I PAID FOR UP FRONT and have yet to receive. I’ve made countless calls to my sales rep and the collision department and have gotten nowhere. I escalated the issue to the manager 6 days ago and haven’t heard back from him either. Maybe this review will trigger some action but I’m not holding my breath at this point. I’ll update the review whenever they get around to providing the service I paid for 7 months ago.

Only reason I’m giving it a 2 star is because when the service facility to do an oil change makes you make an appointment, i expect to be done in a reasonable time since i have an appointment. Not 2.5 hours later after appointment. And after complaining.

They were able to service my car for recalls the same day I called and had it done when promised. We have purchased our used vehicle from there (6 years ago) as well and I will continue to make the drive to Grand Prairie because Ive tried going other places and have not been as satisfied.