You know, they messed up my order for my struts. I went out there and they did not have them at the time they said they would. But the clerk, admitted the mistake and redeem the gaffe by driving to the warehouse and then traveled all the way to South Arlington to deliver the struts to my mechanic. I appreciate folks and companies who admit faults and then make amends through sincere words and actions. Thank you.

Y’all want a great customer service experience. Say nomore. This the spot.! They have all parts you need from cars to Semi’s. Not to mention the prices and promotions.😁😁😁👍👍

I get there to pick up an online order today Monday At 6:17pm according to my GPS and I find it closed with the lights off and the sign on the picture. Five minutes after my wait, I see a NAPA white truck leave from the back. I walked and waved at the driver but he didnt see me and he leaves at 6:23. I waited to see if he comes back before 7pm. I call the number on Google GPS twice hoping that someone will answer. At 6:55-56 some one turns off the lights from the whole place and I knock on the window. The clerk doesnt want to attend me since its closing time already. I finally convinced him and I picked up my online order. This is bad management. Not the emplyees fault.

Looking for 0W-40 Pennzoil SRT Ultra Platinum? Then this is your spot. Not too many Napa locations in DFW have this oil so I would call ahead to make sure they have it in stock.

Not a great experience unfortunately. Parts guy was really rude and pretty much made me never want to go to Napa ever again. I wonder what the customer experience team will REALLY do about this? I wonder why they dont keep purchase history in their computers? Really simple stuff should have been done or available, and I never raised my voice once, but was spoken to in a most unprofessional way. Bad customer service. Seriously bad.

Polite and friendly staff.

Very nice service!!😁

Jose Q. from this location went out of his way to help me out. Fuel pump I had boughten was defective but I was taken care off without a hesitation. Glad to still see good customer service being practiced! Definitely recommend this location for any automotive parts & service.

Good Service and prices

I drive past at least 5 other auto parts stores to come to this NAPA Auto Parts. Clerks are knowledgeable and willing to troubleshoot any issue with you. The clerk Brad was able to get me my parts even earlier than the online ordering system told me it would be and helped me get in and out of the store in no time. Highly recommend.

Great prices and very polite and helpful employees...🤗😊

For straight forward over the counter service I feel that Napa auto parts is by far the best auto parts service around.Prorated and sometimes full warranties. Also experienced and/or veteran service behind the counter.NAPA auto parts used to be my second or third choice based on geography but after learning countless lessons I feel that they are my go to guys 100% bumped up to number one.

If 0 stars was a option I would leave it! I called today to ask for a part I was on hold for 10 minutes no big deal but when he picked the phone up he was Rude and before I could finish talking he hung up, I called back waited another 10 minutes and the same thing happened he ran over my words like I was never on the phone and hung up so third time I got through I was put on hold and got through I asked could they give me the time of day to ask for the part or do I need to come in? I was a potential paying customer but this was the worst Ive ever experienced! And yet again he hung up on me!! Would not recommend! They dont even have simple skills to operate a phone!

Great place and employees extremely helpful

Employes here are more interested in looking at there phones than helping customers

Great customer service 👍

I went for parts to tune up my truck and it went ok except that the plug wires werent in stock (2000 Ford Ranger). I paid and was given a receipt that confirmed them and that I hadnt received them. I come back the next day to find a different clerk and find out after 20 minutes of waiting that it would be the next day. I come back to ANOTHER different clerk that was rude. I know I have a lot of dirt and grease on me when I get off, but to get the wrinkle nosed look from a CLERK almost amused me. Almost. After 20 or more minutes of waiting, Im done them.

Friendly and helpful staff but short of parts availability or ability to acquire certain common auto parts.

The napa on harryhines blvd is the best

Inventory said had 3fuel filters in stock but guy behind the counter couldnt find any

If you cant get them to pick up the phone why do business with them?

Great staff great help

Came here to find a replacement class 10 lower strut bolt since I cross threaded mine, but they only had 8. The guy ended up fixing the threads himself for no cost. I will definitely be coming back for any future purchases.

Quality Parts EVERY Time~Knowledgeable&Courteous Staff

Fast friendly fair.

Awesome Customer service. Thanks Gamo.

These guys know what they do and are very professional !

Service is great, little wait time unlike other parts stores.

Great customer service and good help

Great staff and they really know there stuff.

Very fast and helpful

The place they recently moved to is bigger but the inside still smaller than any Auto parts near by.. dont have much variety...

Total life saver!! I came in early on a Sunday and they were open and had the part that I needed available!!

On this auto parts store you can rely on their next day special order service ordering any part at any time during the day and getting it by next morning

Another auto parts store

LeRoy was very helpful and friendly

No way the time it took to get a part from here my truck fix it self they need to work on there staff

Slow service.

Great selection of parts and fair pricing

Saved us a lot if money in our battery.

Friendly helpful

People here are awesome

Very helpful

Got a quality battery for a quality price!!!

Great

Quality

I liked that the staff who worked that day with great excellence treated me with great kindness

Very good

Its good but we need that Spanish ablen

They take care of you fast