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Total Auto Body
1635 Port Washington Rd, Grafton, WI 53024, United States
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Total Auto Body
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Di
Review №1

I just had some work done on my car here, and WOW. I have never been to a shop where I felt so welcomed and everything that was done was done WAY over expectations!! The front desk lady (I forgot her name) is absolutely phenomenal. Thank you for great service!!

Ad
Review №2

This place is an absolute Tier 1 auto body shop. They resurrected my F-150 truck after it looked like an IED hit it. Phenomenal body work and paint job. My F-150 looked better than when I picked it up at the Ford dealership. Do Not take your vehicle elsewhere. These guys are Top Gun in Ozaukee County. You wont be sorry.

Va
Review №3

Very nice and polite people. Great job! Clean inside when done. Will send people there for service. Thanks

Co
Review №4

When they were finished with my repair you could not tell there ever was any damage. Great work

Sp
Review №5

I am very fussy and the repair to our Subaru was exceptional also everything was fixed correct the first time around. Total Auto Body is very thorough. Customer service was fantastic. The car was returned to us immaculate inside and outside. I will definitely return if I need any body work

Er
Review №6

Very satisfied with the level of service on my vehicle and the customer service of keeping me informed of progress and dealing with my insurance carrier.

Ni
Review №7

The body work was absolutely perfect on my TTRS after hitting the Godzilla spawn of a raccoon. Paint and body work is so well done you cant tell that anything happened. Everything looks factory fresh.This is the 2nd time weve used Total Auto Body, and should I need more work this will be the first place I go to.Had a little follow-up a couple days later to resolve a door handle problem and Ryan was very helpful in handling and fixing the issue on the spot. Thank you very much for everything.

Pa
Review №8

Took care of every detail and my vehicle was completed ahead of schedule! Incredible work and customer service. 10 stars!

Ch
Review №9

This is my second experience with Total Auto Body. Flawless attention to detail. Results exceed expectations. Youll be satisfied.

La
Review №10

Total Auto Body was absolutely great! Great work, wonderful communication and customer service. All of the staff -Ryan, Lisa and the owner Bob were all so excellent!! Would highly recommend them to anyone!

Je
Review №11

I cant thank Total Auto Body enough. A deer ran into my car and nearly totaled it. The car was a gift from my dad and I was devastated to learn it may be totaled. Total Auto Body went out of their way to fix it cost-wise, and aesthetic/performance-wise. The job they did is nothing short of spectacular. (Incidentally, my car was hit a year prior by someone who didnt know how to parallel park and they repaired it as well). I didnt hesitate to tell my insurance company to take the car directly to Total Auto Body after the deer hit. They do beautiful work, are extremely communicative, and have a wonderful team of people. I am very grateful. Thanks Total Auto Body!

je
Review №12

Customer Service is A+++! Ready on time. I was kept informed through the whole process. I have utilized Total Auto Body twice now for separate vehicles. I will continue to return to them.

Ne
Review №13

They did excellent work on the doors we were having an issue with.

Ka
Review №14

Total Auto Body is fantastic. Great work, great price, and top notch customer service. They worked seamlessly with my insurance and even gave my car a detail when it was done. Love them!!

Le
Review №15

Quick, very fair. I was in a jam after hitting a snow bank and damaging my bumper. Bob said to come in immediately and Adam fixed it Very pleased. Will be using them again.Much thanks!

Jo
Review №16

I hit a deer with my 2017 Camaro, and was concerned with getting it returned back to its original condition. Total Auto Body did an incredible job, all while fighting with our insurance company, and didnt cut any corners that I can see. They never caved in and did the correct repairs without being hounded to make the car right again. Good communication and even better final result! If anything, Id say their paint quality was actually better than GMs finish, but it would be hard to fault them for that!

Jo
Review №17

I had a great experience at TAB. I had a large dent in the side of my car and the damage was deep with a significant amount of paint damage. They were able to assess the damage and have it completely fix in less than a week. It looks great, even better than before. The price was fair and they are very transparent about their work. I would gladly go back for more work in the future.

Er
Review №18

Used them a couple times now. I have always been pleased with it.

Je
Review №19

I came to Total Auto Body to get an estimate on some bumper damage to our minivan in regards to an insurance claim. I met with a gentleman named Chris who took me through the process without skipping a beat. He took pictures, provided estimates and got the info to the claims adjuster that same day. Customer service is clearly a priority for Total Auto Body. Their garage was filled with cars, yet I still felt as if I was their only customer at that moment.

Br
Review №20

Extremely happy with the service!

Ke
Review №21

Needed to find a side view mirror. They were very helpful by finding me a used one, and putting it on for me at a great deal

Ch
Review №22

In November of 2017, I hit a deer on Highway 57. Not a big deal, but it did enough damage to my 96 Volvo that I was going to need a replacement hood.In a previous accident, I had Total Auto Body paint a hood and some fenders that I had sourced from a different car to match my cars color, and I installed them to minimize costs.This time around, I sourced a hood, again, a different color than the rest of the car, and decided to give Total my business again since I was pleased with the first set of parts they painted for me. This hood was not perfect, it had a minor bend near the passenger side, however I was conscious of this and only wanted them to paint the part with the same level of quality and care as done last time.This was not the case. Not only did they go over budget (which I can understand, its a fairly large hood) but they were much less kind this time around to me. I get that they make the majority of their money on the insurance work they do for Subarus, but my past experiences were much better.Now, only two years after that paint job, the hood has multiple chips, cracks, and even peeling that I discovered today. I feel like they really rushed the paint job on this hood and I didnt notice it until it was too late. I used to detail automobiles so I know regular wear and tear on a paint surface, and this is certainly unordinary for work thats only two years old. I wash and seal my car regularly throughout the winter, as well as take care to avoid any rock chips, etc.I havent tried to reach out to them over this, but I can guarantee they would not help me with these issues. I will not be giving Total my business in the future. I get that their main business is to repair insurance based accidents and not small side jobs like mine, but it really makes you think, what if this is the kind of work theyll be doing to your NEW car if this is the sort of quality they sell on a small job like mine?

An
Review №23

Great people. They want to make you happy.

To
Review №24

Bob & his team did such an impeccable job with my 2008 Corvette (rare orange/copper too) that you cant tell it had any body work done! It still looks like new w/ 19k miles -- Bob was very professional & helpful throughout the process. I did A LOT of online research and now see why Total Auto Body Grafton is so highly rated. I will definitely come back if another joker rear-ends me...

Ha
Review №25

My car looks like nothing ever happened to it. Color is perfect.

El
Review №26

After the first time we took a car here we knew we wouldnt go anyplace else. It is a family run business that is total quality and workmanship. The vehicle comes out perfect. The front desk helps you through paperwork and car rental, there just isnt anyplace better. Thank you all at Total Auto Body!😊

An
Review №27

Total Auto Body was really easy to work with. They communicated everything that was needed to be done and worked with the insurance company to pay for the repairs. I would recommend this place to everyone!

ka
Review №28

Ive had two vehicles fixed so far using this shop. they make the process very easy and stress free

St
Review №29

CLEAN, friendly and very helpful Got it done quickly at a great price. Jarrod went above and beyond! They provided me with a loaner and when I got my car back not only did they do a great job on the repairs but they had cleaned my car inside and out. I was VERY happy with their service! Highly recommend!

Ri
Review №30

Premiere body shop in ozaukee county. Highly trained and certified staff and they work for you to get your car fixed properly, according to manufacturer and not the insurance company.

Co
Review №31

Can’t say enough GREAT things about this place! Lisa and Bob both went above and beyond to help with not only my vehicle repair needs but also helped with the insurance mess! Clean facility and my vehicle looks brand new! Thank you!

Ma
Review №32

Friendly staff that does great work.

Sh
Review №33

Bob and his team did an amazing job fixing my Acura!! They were constantly updating us on the progress of the car. The insurance company wanted to put on a used junk yard door, even though Honda did not recommend it due to safety reasons. The insurance company didn’t seem to care about the car being fixed properly. From day one, Bob wanted everything done the right way and we appreciate him looking out for us and not going with what the insurance company wanted; which was the cheapest way possible. We took our car to Bob for a reason and knew that since he was Acura certified our car would be in good hands and fixed the right way. The car looks brand new, so happy with how everything turned out. We are definitely glad we chose Total Auto Body! Highly recommend this place!

Pe
Review №34

They did a fantastic job on my car, they even got it done a day earlier than estimated. Very friendly and put up with all of my questions. Had an issue with my turn signal that was replaced but they fixed it right away. Wouldnt hesitate to bring a vehicle here again but hope I dont have to.

Ma
Review №35

Total Auto Body is a highly professional and locally owned organization that knows their trade and understands customer service. They use the latest technology to produce excellent and efficient results. If you want to get professional results, get fair pricing, have a positive experience and outcome, Total Auto Body is the place to go.

An
Review №36

Extremely helpful, transparent, and knowledgable shop. There for me when I needed an estimate after my car was sideswiped. Couldnt have been happier with the service I received. Thank you!

Ne
Review №37

Great work on my car, provided updates the entire time. Strongly recommend

Re
Review №38

Very thorough and clean. Professional from beginning to end.

Je
Review №39

This place is a+ each time I have been there. Staff is very knowledgeable and will work with you with insurance or without. Id travel a hundred miles to go to this business. Thanks for being honest and Fair!

Ni
Review №40

Quality repairs done by the book great owner and technicians

Gr
Review №41

Last week I had the misfortune to get a flat tire about a block form Total Auto Body, These guys offered to help immediately, helping by quickly switching my flat to my spare. Without their help I would have missed a flight out of Milwaukee. These guys are so honest, that they would not allow me to pay them for this simple gesture of kindness. I will be back there the next time I need auto work done.

Je
Review №42

I was met in the parking lot by an employee and was given all the scenarios depending on which way I wanted to go. They know their stuff and do awesome work. They dont try to upsell you. They update you on progress of repairs via text and have vehicles to use while yours is in the shop. Quality business all around!

El
Review №43

Professionalism and quality. Attention to detail and an effortless customer experience. Total does it right

Vi
Review №44

Honest and fair shop for keeping your car in safe running order

Jo
Review №45

Total Auto Body took good care of my dads damaged car and they really dealt with him well. He can be difficult.

Ni
Review №46

We’ve had excellent experiences with Total Auto Body. Very professional, incredibly kind, fast and wonderful work. Very grateful for these folks!

Te
Review №47

Wonderful to work with and quality work!

Ch
Review №48

Best Body Shop in WI!

Ka
Review №49

They made a frustration situation very easy. No one likes having to deal with repairs after an accident. They took car of all of the insurance paperwork. Absolute professionals, great work and done quickly! Thank you!

K.
Review №50

Guys do great work. Jared is very knowledgeable and friendly

Ja
Review №51

Jarred Velier recently provided exceptional service when he painted the trunk on my Honda Metropolitan Scooter. It looks great and turn around time was awesome!

Ru
Review №52

Jarred gave me 5 star service and quality workmanship..

Pa
Review №53

Best Body Shop East of the Mississippi. Super Professional and they are Masters at what they do.

Pe
Review №54

Excellent work and very speedy in their repairs

Ju
Review №55

Great service.

Al
Review №56

Estimate for service was fair

Je
Review №57

Very professional.

Su
Review №58

Pictures of scratching on car.

Ge
Review №59

Great service

Mi
Review №60

Very professional.

Information
24 Photos
60 Comments
4.8 Rating
  • Address:1635 Port Washington Rd, Grafton, WI 53024, United States
  • Site:http://totalautobody.com/
  • Phone:+1 262-375-2727
Categories
  • Auto body shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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