Poor communication within staff in the pharmacy. I have been calling this pharmacy since 10 am to make sure my life saving meds would be ready properly by the time I arrived (7pm). I had let everyone know my situation. Every tech. Must have because every voice was different. If they let me know earlier in the day that I needed to contact my Neuro for a specific medication everything would have been fine. Everything would’ve been fine. — instead I arrive and despite calling SEVERAL times throughout the day my prescriptions weren’t in order. They didn’t even have the one I needed. I stressed in every conversation that these are all life saving medications and no one communicated that I needed to call my Neuro and get my prescription filled at another pharmacy. WHY? Now I’m going through so much more. FIX SOMETHING. ——Communicate with the pharmacist, make notes so people are in the loop for cases like mine. Communicate with the techs about important things like this. WHEN SOMEONE SAYS THEIR MEDICATION IS LIFESAVING TAKE IT SERIOUSLY and communicate it with one another. Keep each other informed. Idk. Your pharmacy needs better staff or better management.

WORST WALGREENS EVER. Go anywhere else but here- slow service, never answer the phone, and fill my prescriptions wrong frequently. Ive even had someone helping me at the pharmacy and then leave before my transaction was complete because her shift was over. Not a good move in my opinion.

Customer service through pharmacy is horrible. I’ve never had so many issues receiving a prescription. Will be transferring to CVS

Eh. staff is kind of rude. asked one worker about covid vaccine and he literally ignored me

Horrible customer service all the time!! Picked up items at the photo center and they are NEVER EVER helpful! I agree with all the negative reviews! If you want a moment of bad customer service just come here! Thank goodness theres a cvs across the street :)!!

Frequently shop at Walgreens Goleta. Don’t know if we’ll go back there, while in my car I observed a woman without a mask entering the store, figuring she’d put it on while in the store. She didn’t. While shopping I passed 3 other people without masks. (We were wearing masks). I spoke to a checker about my concerns she stated that although the store posted the mask warning, management couldn’t enforce it. The manager was not available. I informed the checker that we will not return to the store.

The clerks at work at the Walgreen are very helpful and they go all the way to find your accessories Thank you I’ll give it five stars

This is the best pharmacy in Santa Barbara. They’ve taken good care of me for almost 4 years. Never going anywhere else.

THANK You for your continued efforts in bringing your community their life saving and Health promoting medications. I’ll apologize for some grumpiness from Illness, pain or just plain stress of life. Your job Is ever changing and complicated beyond your customer knowledge. You are doing a GREAT Job! Thank You for coming to work for me😊.

The pharmacist is impolite and pushy :(

Small drugstore compared to other national chains, but still a decent selection of typical goods. Pharmacy can be slow during peak hours, but the drive-thru is a very convenient option not offered by any other drug store in the greater Santa Barbara area.

Mom and I went in only to have an employee named “Sammy” yell at us about my mom not having her ID (she’s 55). Literally yelling at us. No hello, no “I’m sorry, we can’t sell this to you because of __” etc. We understand there’s a “policy to follow” but a simple greeting, an apology, and a goodbye would have completely changed the situation. Came back —with my mom’s ID— and we checked out with a boy named Christian who was apologizing on behalf of the previous employee (who wasn’t there anymore). This Walgreens needs to hire more people like Christian because it doesn’t sound like an isolated incident.

I would shop here more often if it wasnt so Grimm. Sales Assic & cashiers seem either bored stiff or just plain unhappy to be there that it effects the atmosphere in a negative way. At times Ive felt as though Im inyerupting there day by asking a question to the point of either sighing or rolling of the eyes when bringing my items up to purchase. Great store but bad overall experiences shopping there. Id rather go to a place that feels welcoming.

Like most pharmacies in the area, this one has some busy times, so there may be a bit of a wait from time to time. That said, I have used this Walgreens for more than 10 years and find the pharmacy staff very helpful and professional.

Nice selection 👍 friendly staff

Do not trust what they say. Avoid this place if you can.The bumblers at this pharmacy had 5 days to get travel prescriptions ready. We had 7 or 8 communications where I corrected their errors and was reassured everything was in order for me to come in and pick up. Now I’m headed to India without at least one lifesaving drug that is not available in Asia.Danger. Danger. Stay away.

The wait to pick up a prescription is simply unacceptable. Drive through wait is an average of 30 minutes to an hour any time of the day. Why have a drive through at all. Management needs to have better staffing in this pharmacy. At this point you are just making people upset.

Darrin, the manager, is kind and very helpful. He was able to help us get what we needed.We are from out of town and were happy we stopped in. Great employees!!!

Incompetent and useless. 2 separate occasions to demonstrate my point:A couple of weeks ago, I attempted to fill a medication for my daughter. I was told they could fill it and theyd have it in a couple of days.We then heard nothing for 5 days, so I called. I was on hold for half an hour and they hung up on me. Rather perturbed, I drove to the store and got in line. When I got to the front of the line, I was informed that they had been unable to fill the medication but, because my number was listed in their system as a home number rather than a cell number, their automated system didnt call or text me to tell me there was a problem and no one bothered to follow up. They were unable to provide me any better alternative than to go to UCLA to get it filled.My wife dropped off a prescription with them a couple of days ago. They said they would have it filled in a couple of days. When I called them to check, I was on hold for 10 minutes before they hung up on me. I called again and was hung up on after 7 minutes. I called a third time and Guy finally answered and said they had no record of the medication having been dropped off.Just go to the Rite-Aid on Fairview. Theyre not fabulous either but theyre still much better than this place.

When visiting the store (Pharmacy) everything is great! People wonderful and fast service, the problem is when you are trying to reach the pharmacy by telephone. Times goes by and they keep saying We are sorry our staff is answering another calls, please hold on and we will be with you shortly This keeps repeating time after time, I hang up after 35 minutes of waiting, it can be a glitch on your system but it needs to be fixed or change the way you answer or transfer the calls to the Pharmacy.This is very disappointing and frustrating.

Hey do you have two and a half hours of time that you can’t stand to enjoy?? Well, do I have the place for you! Start your visit with a 30 minute stand at the counter and enjoy the scenery at each pharmacy worker passes by while avoiding eye contact. After you’ve had your fill of that try resting your legs and waiting in a bathroom cleaner scented chair for the next hour. Sound awesome!? Well, the journey is just beginning because our staple attraction is a FREE front row seat to HIPAA violations as the pharmacy workers discuss previous patients condition at the counter. I did however get what I came for even if it was 2 hours and 30 minutes later. For that reason 2 stars

Insanely slow and horrible service, go anywhere else if you can.

Rude personnel, cannot get ANY information about status of Rx, all they want you to do is wait till they feel like assisting you. You may pay a bit more elsewhere, unless you have nothing else to do its worth it. Never again

Worst place to get the prescription. I’ve ordered my prescription and I got a text it is ready. But I’ve to stand in line for more than an hour. They have to plan in smart way to deliver

The most unfriendly and disorganized Walgreens I’ve ever been to. No one will even say hello or look a customer in the eyes. I gave them months hoping it would get better or I’d meet someone redeeming but it never happened. Bye bye! Go to CVS!! It all starts with leadership and this manager is AWFUL!!

Called in a script and it was not ready after waiting in line for nearly 25mins. Came in the next day and they closed the window right in front of me as I was walking to the counter and did not even have the time to tell me they close for a lunch break. Quite possibly the worst Walgreens I have ever been to.

Nathaniel Weidner is a pharmacy manager at this Walgreens location. I had a bad bike accident yesterday and needed stitches for some deep lacerations (check out photo). I showed up to the pharmacy with a script from the Tahoe Forrest ER and he would not fill it because he thought it was a fake. This guy is a total joke, I showed him ID, told him to call the hospital to verify and he just wouldnt. Walgreens should fire this guy before hes charged for malpractice.

I have a medication that is always in stock at this Walgreens pharmacy . At other pharmacies, it usually must be ordered and I have been told it would be as long as 6 days to be filled.The one reason I am not rating this store five stars is that there is sometimes a long line at the pharmacy.

With new management, the store is looking much better, I found most of the items I was looking for and received the best customer service I have gotten in a long time.

My pharmacist wasnt very helpful at all!Her name is Cristy. I kept asking questions about Trazadone and she seemed completely uninformed about the drug.

I had a serious infection in my foot and was on crutches when I came in to Walgreens obviously in a great deal of pain. I informed the pharmacist that although I had been prescribed an antibiotic and a pain killer, I no longer needed the antibiotic because they ended up giving me subcutaneous antibiotics and forgot to cross out the oral antibiotic on the prescription. Hardly an indicator of drug abuse. It’s not like the prescription was from Las Vegas, it was from the MedCenter on State street! After explaining how I only needed the pain killer, he then lied to me and very rudely stated “I’m not giving you the pain killer without the antibiotic, it’s the law”. Well actually no, it’s not the law, nor does it make sense. I knew immediately he was lying, his assistant even had a surprised look on her face. I no longer needed the oral medication because it was injected into my butt cheek at the clinic so I only needed the pain killer at that point. He couldn’t comprehend this and treated the whole situation with total suspicion and rudeness and said he was too busy to call the MedCenter for clarification. I then had to hobble my a$$ to CVS where they immediately filled the one prescription for the pain killer, were very friendly, understanding and told me it is not against the law to dispense a pain killer without an antibiotic. I just don’t get it. Is it laziness? A loathing of customer service? I will never return to Walgreens. It was an embarrassing, stressful and painful experience.

Just a unnecessarily horrible pharmacy for a seemingly nice neighborhood. Avoid if you can

The WORST place to get your medication, try cvs or riteaid

Most of the employees are great, But their manager is HORRIBLE. I walked in and was politely greeted by a younger gentleman. as I walked through the store I saw the manager, I believe named Daren, tossing products off the shelf into, with no exaggeration, a cluttered pile of stuff on the floor. when I was standing in one of the isles, he walked passed me 3 or 4 times and not once offered help or even so much as acknowledged me. Im not the entitled type but youd think a manager would know how to properly treat customers. Then I watched as he had the audacity to go yell at other employees before going back to his mess. This is not the type of person I ever want to have to deal with in a store and I feel bad for the employees under him. As I left, the younger gentleman offered a polite departure. Thats someone who treats customers well, maybe that manager could learn a thing or two from him.

Could’ve driven to Lompoc and back and script still wouldn’t be ready, takes way too long. If I could give no stars I would.

Been waiting over an hour for a single pill. They estimated a 20 minute wait. I feel worse for all the others here.

Had a prescription called in and had to wait over 45 minutes to get it filled. I really don’t want to come back here

Ive moved around the country a lot but have been using Walgreens for as long as I can remember. Ive experienced excellent pharmacy departments as well as ones that make me want to rip my hair out. This particular Walgreens falls into the latter category.They are always painfully slow no matter the time of day or day of the week I have tried going. When there has been trouble with my insurance they simply send an automated phone message and dont try to contact me to solve the problem. The last and final time I used their pharmacy I had trouble one of my prescriptions...again. It turned out the issue was caused by one of their employees going into the system and changing my insurance information for no reason and with out my permission or knowledge.I will not be using this Walgreens any more.

The pharmacists are VERY rude!!! The WORST pharmacy possible!

Sometimes the pharmacy is so slow. And I hate that they are starting marketing about being my hometown pharmacist. I never talk to the same pharmacist twice. Im going to switch as much as I can to online home delivery.Pharmacy Hours are missing from the google profileMon - Fri 8AM - 9PMSat 9AM - 6PMSun 10AM - 6PM

Worlds slowest pharmacy. 30 min wait. Only 5 people ahead of me.

They give people the run around when trying to get medication. On top of taking for ever or only giving me part of my prescriptions.

I mean, they do what they can at the pharmacy but its horribly understaffed. As a result, the staff can be a bit bitchy so plan ahead.

Need asthma medicine, seriously been waiting hours, store keeps hanging up when I call, so unprofessional. Such a ridiculous hold up for a prepackaged box they cant put a label on to complete the transaction!

Definitely the worst Walgreens Ive been to.

The pharmacists are friendly and knowledgeable, but definitely understaffed. There is almost always a line to drop off and pick up prescriptions.

Absolutely horrible. Waited 15 minutes in line for a flu shot, than another 30 sitting. MANY other people got their prescriptions etc while we waited. Very disappointed.

The very worst pharmacy I have had theMisfortune to use....avoid like the plague!

Trust the manger is hopeless

It took them over 5 hours to fill a prescription. The whole time they told me it would take 20 more minutes. Finally they said they would call me, and they never did. Im never going back.

Do you have aspirins??

HORRIBLE SERVICE!! I have been on hold for 10 minutes, no, make that 11 minutes. I am still on hold!!! This is not okay.

I highly recommend this lovely shop friendships