Super easy and painless shopping process at Jennings, unlike some of the competition out there. Nick was incredibly patient with me throughout the entire process, never pressuring me and maintaining a calm demeanor the entire time. Nick stuck around until I was ready to leave the dealership to make sure I was happy with everything, helping set up a few things in my new car. I couldnt have asked for a better sales associate than Nick to work with.

My Partner and I went in to the dealership to purchase a used car. Buying a used car can be a very stressful experience. The Team at JW made this process painless. Starting with Daniel from the first conversation to the Sales Managers, David and Ziggy, and then the Finance Manager Eric, the process was seamless. There was no pressure at all to purchase. Questions were clearly answered. No overpromising. Very accommodating and understanding and no pushy sales. Just an easy, comfortable process. We were downgrading one of our vehicles and did this on 10/28/21. We are fortunate enough to find this dealership. Thank you to the entire team. On, and one other note - thank you to the employee at the front desk who kept letting me steal Halloween Candy. Those KitKats are the death of me. You guys deserve 5 stars! Keep up the great work.

Great experience shopping with Jennings. Upon my arrival Nick walked me through the process and made it very easy for me to understand everything as I purchased my first car. To seal the deal Erik helped me with the finanical paperwork & I was in and out in a matter of no time. Both individuals made getting a new car a breeze!

I recently purchased a car from Jennings Volkswagen. My dad had previously purchased a car from them and had a great experience so he recommended we check out the place. When we got there, Luis came by and helped us. He was honestly super awesome. He answered all our questions and went out of his way to provide us with any info we wanted on specific vehicles. Luis made the whole process smooth and comfortable for us. I couldnt be happier with our experience there. Thanks Luis, I love my new car! Recommended!

I had the best experience at Jennings Volkswagen! I just wanted to test drive the Atlas then left with a brand new car a few hours later. Luis, Dave, and Erik were amazing! They answered all my questions and guided me through the process of selling my other car. I am so happy with my car and left the dealership knowing I made the right decision!

I had an excellent experience with Jennings. Jonathan Danial was extremely helpful and friendly and made the buying process a pleasure. I highly recommend his and Jennings services.

Unsatisfactory service. I scheduled for body work, confirmed the same and received a price certain estimate for the repairs. I dropped off the car. Car was there for 5 days with no work performed. New service manager insisted on a new estimate. I declined and picked up the car. Their excuse was that the previous service manager was no longer employed at Jennings.

Just bought my first car ever from Jennings VW. Got a great deal! Jonathan helped me out with the entire process and made it super simple and enjoyable. He was very helpful and answered all my stupid questions. He even helped me get better deals on insurance and warranty. Overall, the entire staff at Jennings is great and very understanding. Would recommend it to anyone in the market for great cars at no non-sense pricing!

We just bought a certified pre-owned Tiguan from Jennings VW and couldnt be happier with the experience. Nick is knowledgeable and communicative. He walked us through the whole process, which went smoothly. We returned a few days later for a scheduled repair and that was a positive experience as well. Everyone here is very friendly and accommodating!

Amazing experience! We recently got our new car at Jennings VW. They came highly recommend. Jonathan was truly amazing. He made the whole process super easy. He was very friendly and happy to explain everything to us and didn’t mind answering any questions. He really made our car buying experience pleasant. I highly recommend Jennings VW.

Jennings Volkswagen is a good dealership. I have been taking my car there for service since 2017 when I moved back to Illinois. I purchase a car there recently after my Jetta was hit. Nick Reyes was is who I purchase my car their from. He was knowledgeable and helpful. I purchase another Jetta and got a good deal. Also the service department is awesome. I have never had a problem.

Your deal is here!! After getting nowhere at 2 other dealerships, Mario in sales and Moe in finance worked a purchase for me that was honestly better than I expected. They had no time for nonsense, focused on solutions only, and worked w/ me so that every detail was on great terms and every benefit swung in my favor. Stop by and see just how much better they are than the competition!

Bought my second car this weekend from Jennings. Mario was an absolute delight to work with and I HIGHLY recommend working with him. He was low key and no pressure, which was greatly appreciated. I also LOVE the car. Highly recommend Jennings and even more so, Mario.

I went to Jennings Volkswagen on Tuesday and I walked out with an AMAZING car!!! It was everything I wanted and more. I can’t thank Jonathan enough for how welcoming and helpful he was. He really made being a first time car buyer a breeze. He also has a great sense of humor so that was greatly appreciated! Highly recommend!

Treated myself to a Beetle convertible. Best thing I did in a long time. My sales guy, and the finance guy were great and made the buying process so easy. Stop by Jennings and see for yourself. Youll be glad you did......

We love our new Atlas! Nick made our shopping experience so smooth even with 2 rowdy toddlers by our side.Thank you for your insight and knowledge of all the vehicles we looked at!

I recently purchase a lease from Jennings Volkswagen. My sales associate was Mario Cardenas. During the process of purchasing the car I was dealing with multiple VW dealerships within about 200 mile radius of Chicago as there was a specific car I wanted. Marios communication and follow up were outstanding and his dedication to getting the deal done is the main reason I ended up using Jennings. I found Mark (in the Jennings Chevy Finance Dept.) to be very helpful and personable too. At this time, if you are looking for a VW product please contact Mario.

Thank you Nick Reyes for making my experience @ Jennings VW a smooth ride lol! Which is exactly what I purchased with no haggling and knowledgeable professionals on site!

Jonathan made my first car purchase very easy and enjoyable! Definitely recommend this dealership to any first car buyers

I had a great experience with Jennings. I was helped by Luis and he was amazing. He is knowledgeable and helpful. I recommend going to this dealership and talking to Luis to buy a car!

Gotta hand it to Mario. He set me up with a purchase for our business. He was the absolute best. The easiest purchase ever.If you ever need anything in the area - go to Mario. He is the man.

I just bought a clean and well maintained 2014 Acura RDX! Jennings VW did a fantastic job answering all my questions and my budget constraints. I would buy a NEW VW Atlas cross sport in a heartbeat but this Acura is the right SUV for my current needs.Excellent service throughout the entire process .The sales associate, Daniel S. worked swiftly and the sales manager Ziggy was amazing tee -ing up my financing. Eric Dixon the finance manager was very professional and kind. He walked me through the Importance of a good warranty policy and Im glad I pull the trigger.I will recommend Jennings to my friends and family.

My family has been coming here for years as we have purchased 3 vehicles from Jennings and when my truck unexpectedly took its last mile this is the first place we came too. Johnathan was so nice to work with! Very relaxed and extremely personable and professional! With Covid still lingering in our lives Jennings Volkswagen really follows all of the steps in making sure that they, as well as their customers, are protected and feel safe. I will definitely send my friends here if they are in search of a New/Used car and I hope they get the please of working with Johnathan like I did!

I found Nick Reyes to be extremely helpful as we purchased a vehicle for our son. There was no sales pitch, and he let my son test drive the vehicle with just me in the car.

I had a great experience at Jennings VW. Test drove a Tiguan and liked it a lot. I felt it was a good value. Nick was very knowledgeable and helpful. Everyone there was very friendly. I ended up purchasing the Tiguan. The sales process was quick and easy. Looking forward to going back to Jennings for service.

If you are in the market to find a VW, this should be the first place and last place you look. I took it old school. I researched cars online on the Jennings VW site. I took note of a few cars I was interested in. I called and checked availability and made an appointment with a salesperson for the following day for test drives. I met up with Kyle the next day. He’s a cool guy. He’s genuine and followed along with my shopping checklist of car needs. There were no aggressive sales tactics or lies. He informed his sales manager David of our interest in said car. David came over with a price that we liked and it was that easy. I then duked it out with financing. Ok, it was more like sign here, sign here and then back to Kyle. I picked up the car the next day and I couldn’t have had a more easier car buying experience if I had someone else do it for me. But seriously, this is not a shill review. These guys are friendly, low key and able to meet and exceed your car sales need. I will come back again and can’t think of anything that made it less than a stellar experience.

I recently purchased a VW Passat and it was a very smooth process. The whole thing took about 1.5 hrs and I was out with a car. Daniel and Arek were very nice and polite to talk to and were knowledgeable about the cars. Erik, the business manager was also very helpful.

Very reliable, friendly and trustworthy team. Thanks to all the staff for helping and working with me to get back on track after losing my second car in no time. I will definetily come back for my fourth vehicle here. Mr.Arek, Eric & Daniel were very pleasing and knowledgeable helping me, They have the best treatment I have expierenced at any dealership. Im very happy with my decision shopping here. I picked up the Tiguan just after having a Jetta Im completely satisfied. Thank you VW jennings!

Recently purchased a car from here, and Glerry Salvador was very helpful, gave me a lot of information on the car I was buying, and the whole process was quick and easy.

I highly recommend working with Johnathan! He helped choose my car and explained the difference between each trim and which would best suit my everyday needs. He explained every part of the car including all of the technology and made sure to answer every single question. He was super great to work with!

I went to Jennings for my first car purchase. Kyle, Ziggy, and Erik were all very helpful in this process. It was reassuring, helpful, and they made sure I had an understanding of everything. I am really grateful my first car buying experience was with them!

My husband and I leased our first family SUV at Jennings VW last week. It was an exciting, easy experience and we could not be happier! Kyle was so easy going, informative, and KNOWLEDGEABLE- showing us the ins and outs of our new VW Atlas. Mark and Ziggy were awesome at showing us the details of our deal and making us feel as if we were family. Will definitely be back for future purchases and recommending to all family and friends. Thanks guys! Adriana & Mike

Bought my used 2016 Audi A3 e-tron about six months ago. Craig Bryda was super helpful, the process was speedy, and they werent as pushy as some other places we looked at initially. The reason they lost a star was because not a day later after purchasing it, the check engine light came on and instead of working with me, they said they couldnt help and that I needed to go to an Audi dealership to get it serviced. This caused the warranty to lapse, but thankfully the Audi dealership we ended up at understood it was still under warranty when I made the appointment with them. Overall, I would still recommend them.

We had a great experience with our salesperson Kyle at Jennings, and a great experience with the team all around. It wasnt sales-y, it was a really lowkey/no pressure experience, and we got a lot of useful information that allowed us to purchase a car we had our eye on for months! Well definitely go back to Jennings, and well ask for Kyle specifically :)

I was there about a week ago to get my new vw and the experience was great!! I worked with Glerry who made sure I was comfortable and answered all my questions. At Jennings they genuinely care about your experience and want to make things as easy as possible for you! They also don’t pressure you or harass you to make a decision, but they want you to take your time and feel comfortable with your decision which I really appreciated! I absolutely love my new car and happy I got it from Jennings!!

Ziggy and Kyle were amazing throughout my entire process of purchasing a new vehicle! I would highly recommend them for your next vehicle purchase! This is my second vehicle that I have purchased from Jennings VW! I will never go to another dealer to purchase a vehicle!

Nick took great care of us, I called ahead that we are coming and they prepared the car we wanted to test drive, ended up purchasing the car with no problems, highly recommended, everybody was very friendly

If you want a Volkswagen, please pay a visit to Jonathan Danials at Jenninga VW. What a great guy. Friendly and knowledgeable young man that made the entire experience a pleasure. I just purchased my 3rd VW from Jennings after a bad accident. Jonathan is the guy to help ease you through the car buying process.

My daughter bought a used Passat car from this dealership over a year ago. We were all so excited for her to get a highly rated car from a known local dealership. Well the car has been a total nightmare. Twice while traveling out of town, it has broken down (including once on Thanksgiving Day a 150 miles from home). The engine was replaced after that disastrous trip, and then it broke down again just 3 months ago. She is still waiting to get the car back. Though she was provided with a loaner, that is still not the same as having and trusting your own vehicle.She and her Mom went to meet with the dealer expecting them to bend over backwards to help. The only advice they have was to lease instead of buy. There was no attempt to admit fault and offer a good deal on another car. This is ridiculous.I am so turned off by this dealership and the vehicle brand that they sell. No parent wants their daughter to feel unsafe driving her vehicle. And no parent wants to see their child be taken advantage of by a dealer only with money as their driving force.How about taking care or your customers? This is so sad. Guess Honda or Toyota is getting a new buyer soon.

They always move the driver seat even when explicitly told not to. Never attemp to put the seat back the way it was. For context, my car is a stick shift, Im 5ft 11, and my taller family members never need to move the seat to drive it

I bought last week and to be quite honest it was by far one of the best experiences in a dealership Ive ever had! Jenessa, Mario and Eric really made sure I was taken care of! Thanks guys!!

The best experience Ive ever had getting a new car! The salespeople were organized and had several options ready for me when I was uncertain about my payment method. The test drive essentially sold the car itself! My salesperson Glerry really helped me every step of the way in purchasing my 2017 Tiguan, always providing sufficient answers to any of my questions. Without a doubt, I will happily return here in 6 months for my next oil change.

We had a great experience buying our new VW Tiguan at Jennings VW. Inventory is low everywhere and there is not much room for price negotiation, but they still made us feel like we got the right car for the right price. Shout out to Nick who went above and beyond to make us comfortable and well-informed and Ziggy who crunched the numbers for us so we could understand exactly what we were paying for and to whom. Arek was super helpful with the purchase and paperwork details and communicated on an almost daily basis by email, text and phone. For anyone in the Chicago area, I would highly recommend Jennings Volkswagen.

Jonathan is hands down the best sales representative Ive interacted with. He is so friendly, knowledgable, and really cares about making his client happy. He went above and beyond what I expected from my experience at VW and I couldnt be happier with my purchase. Thank you Jonathan!!

Brought my Volkswagen in for a diagnosis and paid $155 for the (supposed to be Volkswagen experts) to tell me the wrong parts to replace. Took their diagnosis report to my own mechanic who changed those exact parts and that did not fix the issue. After I reached out to the service manager about my complaint and requested a refund of the $155 he refused. Definitely do not recommend this dealerships service department at all.

The most rude and uncooperative service department I ever had to deal with. They just dont want to understand that the car they sold as certified has a problem. My car, ever since I bought it, has a problem with the air conditioning not kicking in right away, as it should. Sometimes it starts after 10 minutes, sometimes after an hour. It is random, though. But when it does, by the time it starts working I am soked, so there is no need for air conditioning anymore, since I have to go home and change, anyway, so forget what I was going to do that day...I fell for their lies before to leave the car with them to have it checked out twice before, only to get an over $200 diagnostic bill, and no results.I went in today with the problem on, tried to talk to them about it and...the same ignorant response.I will not rest until I call, e-mail and get this across all higher autorities from Volkswagen. North America, even Germany. I will make the way they treat people here at this service department known worldwide. I dont even want them to fix it anymore.They should not have a license to work on these cars. Will make sure that it goes bye bye. 👋Concerning your response.See, it is not an anger review. And, if you read carefully what you said you are calling me a liar.And the $200 charge is true. Your employe Michael tried charging me for it, but your sales manager Erek waived it. So... I am not the liar here.I thank you for your rewiew response. It shows all about you.Question is: did you really think that I will be ever use your service again? I understood your suggestion to go elsewhere, but it was not necessary. If I jump off a building a few times and it hurts, I eventually will stop jumping, without the building telling me to do so.Google rewiews are for people to share their experiences, not to get offended even more by the ones creating their problems.I did not want you to leave other people and jump to serve me. I just tried to make you understand that it will do it for a while and then it will stop. By the time you had looked at it it would be too late. So I asked that one of the 5 people there to just come out and see it was not working while it was doing it. Thats all. But you seem to ignore that fact, too, and make up your own story.

Horrible customer service. Got a brand new car from them and in the first month of having the vehicle I had not 1 but 2 tires blowout out of no where. $300 tires and apparently no warranties and no help. The sales manager could care less and hung up on me telling me that I would need to bring my car that has a flat to them to inspect even though they are over an hour from me. Thank you for hanging up on me clearly the customer service is top notch. Can’t wait to buy elsewhere!

Mario was phenomenal! I’ve never had such a great experience getting a car. He was thorough and extremely helpful. Jennings was extremely friendly and welcoming. I would definitely buy from him again and I recommend you do too.

Jonathan helped me purchase a new vehicle this week. He was responsive, attentive, polite, helpful, and professional. He helped make the process less stressful.

Do yourself a favor and make this your first (and only!) stop in your VW buying search. Mario, Ziggy and Erik were all amazing to work with. Mario asked us questions to help define our search and provided insight and tips throughout to allow for the optimal fit. Ziggy was more than willing to run numbers for us on multiple cars and different scenarios to ensure our happiness and comfort and in the end provided us with a deal that we couldn’t walk away from. Finally Erik helped make the signing process quick yet informative and beneficial. Last but certainly not least, the service team went above and beyond to detail the car so that I was handed a beautiful spotless new car to drive away in. I’ve purchased VWs before but this experience was top notch and I look forward to returning to Jenning for future services and purchases!

Best car buying experience ever!The level of professionalism and dedication to customer satisfaction at Jennings Volkswagen is unmatched. Everyone we spoke with was polite and courteous and took the time to make us feel like valued customers.We primarily worked with Mario and Moe who were outstanding. Both are extremely thorough and patient and really take the time to make sure you have a firm grasp on every step of the process. It was the first time I felt total transparency at a car dealership.They answered every question we had, sometimes more than once and were even able to get us another car from a different dealership in the same day.Mario and Moe both stayed over two hours after the dealership closed to make sure we could secure the promotion that was ending that night.We never felt rushed and received the same level of professionalism throughout the entire experience.Simply put, they have customers for life.

44 1 Star Reviews on Google30 1 Star Reviews on Yelp1/5 Rating on BBB.com with multiple complains filed.If you had a similar experience, file a complaint with Illinois Attorney General as well as BBB.comBE CAREFUL. Condescending, demeaning people. Brought in my car for warranty work (dieselgate scandal vehicle, wanted to give VW another chance). They threatened to do no warranty work if I didn’t comply and eventually denied my claim in its entirety (even after VW approved it).Waited for the VW representative for 3 weeks. Less then five minutes after I arrived they called me in and said the inspection is complete (surprisingly fast). They approved corrosion claim for front fenders and rocker panel but denied corrosion on rear wheel wells and door bottoms with no good explanation (rear wheel wells and doors were exposed to the same climate and other factors as the front fenders). This car was a lemon and has rust on every panel. Every answer from them as to why its not covered was different and contradicting.

My husband and I had a fabulous experience with Mario and Ziggy at Jennings VW. We emailed Mario directly (easy to do with his email listed on their website) to set up a time for an extended test drive. He was very quick to respond and answered all our questions. We showed up at our set up time and everything was ready to go for us, with the car warmed up and snow cleaned off. After deciding we wanted to then test drive another car, Mario had it pulled and cleaned up for us in no time. Working with Mario and Ziggy on the terms of our lease was a breeze and they were very flexible with our requests and addressed our concerns above and beyond. We look forward to continue working with them and I would send anyone looking for a VW to Mario and Ziggy at Jennings!

Thank you to Marie and Moe for the Ecellent service you gave ! I love my car and will recommend you to everyone I know !

Jennings Volkswagen provided a great car buying experience! We walked into the dealership and into the car we wanted to test drive within minutes. Our salesman Glerry, Sales manager Aric, Service Director Ado and Finance manager Eric were all very knowledgable and took time to answer any questions. We purchased our Tiguan at a great price and drove it home that day! I would highly recommend this dealership for sales and service!

Jonathan Danial is an amazing sales person. He was courteous and he meet all our needs. The buying process was very smooth. I would highly recommend Jonathan Danial and Jennings Volkswagen!

New car smell is the best. They were straightforward with what deals they had and where they could negotiate. They offered to find the right car but it turned out to be on the lot. Did already have to bring it back for what will hopefully be a quick fix.

I had been searching for a Tiguan for weeks and visited multiple dealerships. At other dealerships, they tried to pressure and manipulate me because I’m young (mid-20’s) and was going to those places alone as I’m newly divorced. The experience was so stressful that I had stopped searching for a car.When I resumed my search after a month, I found a Tiguan I liked on Jennings VW website and scheduled an appointment.When I arrived at Jennings, I was greeted and introduced to Luis, and went for a test drive. The car was exceedingly impressive and I fell in love with it during the test drive, but essentially, Luis was the reason I decided to buy a car from Jennings. Luis was very knowledgeable, accommodating, responsive, and polite.This dealership is not like any other. There’s absolutely no pressure and they will work with you regarding the price of the car, payment, trade-ins, etc. They are very transparent and will make sure to accommodate you with respect to your needs.Eric, the finance manager, processed paperwork quickly, yet, efficiently and thoroughly. Arek, the sales manager was very helpful and courteous throughout my visit.If you want to get the best VW, the best deal for your VW, and the best experience getting your VW, I highly recommend Jennings!

Ive been looking for my first car for a little while and have been to tons of dealerships looking for the perfect car, one of which was here! As soon as we walked in we were greeted by Marie who was happy to help and was ready to answer any questions we had. The whole place was very clean and was the most professional and organized Ive been to!

I am absolutely in love with VW cars!! My salesperson was Kyle. Due to Covid, I think their showroom hours did not match with what google listed. I have been passing by this dealership for many many years! I did my research to find an upgrade from my jetta to a passat for several weeks now. I finally landed the car that I wanted and luckily they had it. Kyle was pretty awesome and straight forward with me. He did an awesome job by negotiating the price for me with his sales manager. Kyle was transparent and honest from being to end. I came to pick up the car the next day and did the paperwork with finance. Kyle had the car ready for me and did a final inspection with me by walking around the car inside and out before signing the paperwork. Kyle was A-class sales person from beginning to end!

Arek, Moe and Marie made buying cpo sportwagen from three states 650 miles away a no hassle transaction. I was having trouble with shipping. Arek suggested a local carrier they had used .I had the car in my garage TWO days latter, very pleased with the car. big thanks to the Jennings crew.

I recently lease my VW through Jennings and cannot be happier with their service. Not only we got the car at an amazing price, Glerry made the experience easy and enjoyable, which is not common in car dealerships. He is very easy to work with, extremely nice and patient, listened to all of our requests and concerns.When it was time to finalize the deal and sign the papers, their finance guy Mo made our experience a breeze. Not only was he fast, he was making us laugh the entire time. That guy should be a comedian, and I mean this in the best possible way. I think he has a natural talent for that.So, if anyone is looking to buy or leas a VW, I highly recommend Jennings, you wont regret it!

Did a great job on my car... then 3 weeks later... Someone smashed my car! Oh lawd: money down the drain!

Waited 90+ mins for an oil change - nobody else waiting so I assumed they werent busy. Service workers strolling around having social hour. And, they put 5 miles on the odometer. Terrible experience!

Best car buying experience I had in long long time. Mario from sales department,Sales manager David and finance manager Moe made this experience easy and hassle free.These guys went above and beyond to make this happen for my fiance.Very satisfied with all of it.Recommend 100%

Very smooth process to test drive and purchase a new VW. Specifically, Marie made things so easy. She is very knowledgeable, professional, and efficient - thank you!

Worst customer services. Walked in around 5:30. One guy was standing in the lobby, avoiding contact. After about 5 minutes of akwardness, he finally asked if we have been helped. He brings another guy to help us. He reminded us at least 4 times that they were closing soon and that he is not sure if could show us the car tonight. It felt like he needed convincing to do his job. He then went to the third guy sitting in his office. It was clear that he too was upset that he would have to work. The 3rd guys threw his phone on the desk. We left immediately aftern.

Glerry was amazing 100/10! Super patient and answered all my questions. Didnt try to upsell me or sign me into anything I didnt want. He was really perceptive and helped me decide the right car for me. I definitely recommend anyone who is looking for a new car to meet with Glerry. Hes the best!

Outstanding service every time. Mario and Dave got us a great car at a great price. We could not be happier with our experience. (‘17 Tiguan)(‘12 Jetta)

Today we bought a 2021 Jetta GLI, and Kyle and Ziggy and Eric were easy to work with. Kyle was honest and relatable, and his no pressure, informative sales style was refreshing. Once we sat down to talk pricing, the process was smooth. We had done our homework on pricing as well as where the other Jettas in the color/trim we wanted were located. Ziggy acknowledged our preparedness and came to us with a very fair, transparent offer. Eric in finance was easy to work with and expedited our paperwork so we could get out of there in a timely manner. We drove about 30 minutes to get to Jennings VW, and don’t regret it a bit. We had a smooth, pleasurable purchasing experience.

Wonderful experience as a first-time car buyer with product specialist Glerry Salvador. Went one night to look at the car (pre-owned Nissan Rogue) and was given a print-out of its CarFax report and history with a road accident, as well as full disclosure on everything about remaining warranties. Allowed me to take the test drive alone due to COVID precautions and remained masked throughout the process, greatly appreciated. When I acknowledged that I liked it but wanted to shop around some more first, there was absolutely no pressure to stay and I was given a simple follow-up e-mail with all details about the car and its pricing, including taxes. The next morning I e-mailed that I wanted to come back to purchase, and all responses during a quick back-and-forth were rapid. I was allowed more test drive time while my trade-in was appraised, then given multiple options for financing which were all well below my expectations and budget. Again, there was no pressure given towards any option, just the numbers laid bare. While waiting to finish the process and sign documents, we had a nice conversation about our respective careers and Glerry was very attentive and friendly; having spoken to a few other dealers the night before, he felt the most genuine by far. Overall a really enjoyable experience, with a terrific new car to show for it.

Luis was an exceptional, salesperson they really took care of us and really took their time even though I was only buying a used car. definetly reccomend love it here. Also Eric is the best.

Thank you to Mike F and Juliana for your patience and AMAZING help!!! I was able to get all my car leasing logistics done quickly and seamlessly. The most stress free car buying experience of my life!! You guys are a true example of what customer relations is and you have found a life long Jennings VW customer in me because of it!!! Thank you, Thank you, Thank you!!!!! Mr Jennings, Please give Mike and Juliana a raise!! They deserve it!!!!!

Purchased a used minivan and had a great experience throughout purchase process. Additionally, the DVD player wasnt working properly after getting home and they serviced the van and fixed the issue free of charge. Great experience all around.

I was very disappointed with my experience at Jennings I research cars for a long time I found one and bought it from Jennings but when it came down to the purchase They raised the price and also it did not have all the options that the car had listed online They also told me the vehicle was a dealership transfer instead it was a purchased and returned vehicle I did have to travel since I live out of state So I still bought the vehicle and everyone there was very nice I just felt misled on the vehicle I was buying In fact lied to I dont believe I would buy another vehicle from this dealership especially travelling from out of state I have also had troubles registering the car in my state with now drive away paper plates expired mostly due to them not telling me the car was previously owned by a person So there having trouble with paperwork on their end

Very Rude, and didnt follow through when asked for help with changing a taillight bulb.

These guys are great! I worked with Jonathan and Moe. They really worked with me and both were super nice with providing great quality of service. I may have become a VW lifer.

Bought a new tiguan here and a big thank you to Mario and Moe for the amazing service and help. After some hiccups in initial delivery Mario went above and beyond to get the exact car my wife wanted. Moe was great to work with and is very knowledgeable and professional. He took his time to explain all the warranties and options that were right for us. Appreciate all your help Moe and we will definitely purchase here again in the future!

Had a solid buying experience here, but the service department leaves something to be desired. For more than 3x the cost of an oil change they performed an inspection and... nothing else. The list of work involves the oil change, a cabin air filter change, a tire rotation and some inspection notes. My experience with other dealers performing similar routine maintenance leads me to expect a significantly lower cost.I was really pleased with Jennings right up until this service, but now Ill be looking for an alternate place for routine maintenance.

Had a great leasing experience here with Jonathan!! He listened to what was important to me and expertly explained the different body styles to me. He was more up front and respectful with me in negotiations than their neighboring competitors. Meet several other Jennings folks while there and got the same feel from them all. I would highly recommend using Jonathan and Jennings.

Marie, David, Moe and Jennings in general were absolutely awesome when it came to purchasing our new Tiguan. We had a few mishaps along the way, but they went above and beyond to make it right. Their pricing is great right off the bat, and the no-pressure sales experience was a first! Well definitely be returning for another new VW soon!

I recently bought a Tiguan from Luis Mercado at VW Jennings and the experience was first class. Luis truly cared about making sure I was getting a car that I was happy and fit in my budget, he was very clear and thorough in his explanations of everything throughout the entire process. Jennings is the best dealership I have ever dealt with. Moe in financing was also great in making sure I got the terms that made the most sense.World class experience.Thanks again Luis

LUIS MERCADO - Write this name down.I was referred to Jennings VW the same way I will present this review to you.I have never had dealership loyalty its all about the best deal but if you want a VW then you have to go see my guys at Jennings. They were the best dealership I dealt with in every single aspect including price, knowledge, customer experience, friendliness, etc.Just plain and simple they are the best car dealership I have ever worked with.Luis was extremely knowledgeable and helpful. He asked all the right questions and went over all of the details in great length so I was 100% sure I knew what I was getting and didnt leave any doubt in my mind. He was personable and friendly. Extremely helpful.Call Luis and get you a new Volkswagen.Other key members I worked with David, Moe, and Mike. All were great very helpful guys who generally seemed to put my interested and needs over everything else. No sleazy salesmanship.I would only recommend going to Jennings Volkswagen.Call and ask for Luis.

I have been a long time loyal customer of Jennings VW! They master the art of customer service and are relentless in making sure that their customers are always happy. This time around, I went to turn in my current lease. Marie Postel was my sales agent and she was great! Dont let the appearance of a sophisticated millennial fool you - she was AMAZING to work with! Super friendly, courteous of my time, and knew the cars inside and out. Marie is a go-getter who wears many different hats. It seems like shes down to do whatever needs to be done for the customer. I was impressed with her plate changing skills and how well she knows the car! Good for her for being the only woman in sales at the dealership! I couldnt recommend Marie Postel & MIke Fezatte (SM) more! Keep up the good work Jennings VW - I will definitely be returning!

I’m very happy with my new car. Sell man Rom very helpful and polite.

Had a great experience buying a vehicle at Jennings Volkswagen, Very friendly sales people, thanks Iryna .

Everyone we encountered at Jennings was great! From Arek to our sales guy Jonathan, and Moe, who got is an amazing deal....very impressed with how hard they worked to provide outstanding guest service. I highly recommend and will be back when it is time for our next car.

This is our 4th car from Jennings VW and weve always had a great experience. But the cherry on top is working with Mo during the closing. He makes the buying experience so comfortable and smooth, this is why we will keep coming back.

TAKE YOUR CAR FOR SERVICE TO ANOTHER DEALERSHIP!Received damaged vehicle post warranty repair. Had surrendered my Jetta to them completely functional without any mechanical or electrical issues. After warranty paint repair on the trunk, I received the Jetta back with a nonfunctional backup camera. I had asked them to resolve this matter to which I was treated with hostility from both low level and managerial staff. At one point I had to request them to remain calm and polite. I was informed by the manager - It is not our responsibility to ensure that your cars backup camera is functional as it is was installed after the purchase of the vehicle and not part of the original vehicle.When I refused to take the Jetta back, they sarcastically asked me How do you plan to get home? We will not give you a loaner. They also implied that when I gave my car in for work, it was my responsibility to give them a check list of all functional parts in the car. As they stated that I need to prove it was functional beforehand. However, when referencing the mechanics report, there was no mention of the backup camera not working. It is highly unlikely that their mechanic will not notice a blue screen on dash when reversing the vehicle and not make notation of such problem in his report. Additionally, the vehicle acceptance report from the dealership which details any problems upon acceptance - makes not mention either. Therefore, the dealer is being dishonest and trying to avoid taking responsibility.I will never recommend such this dealership which is dishonest, and unwilling to resolve a problem which they themselves created.No one has the right to damage someone elses vehicle and not resolve the problem!This dealerships business conduct is completely unethical and they show very little regard for the customer. Refrain from purchasing or servicing your vehicle at this dealership. Many other courteous dealerships in the Chicagoland area.I will not recommend this place to my friends, family and enemies.

Awesome experience from arriving at the dealership to driving off the lot with a new car. This is my wife and I second time working with Moe and David, and first time working with Craig. They were very friendly, took time to answer all of our questions and never pushy. They are very clear on all paperwork and take time to explain the cost and benefits of all the extended warranties, options etc. Having purchased several other vehicles, I can say that Jennings VW take a professional approach to car sales and understand that buying a car is a major decision. Rather than push you to buy, they really make sure you will be happy with the decision and the car. We will back to buy a third car at some point!!

Store was clean. General, the service guy, was very nice and very good at explaining each step of the process. The store fallows all the corona guide lines. I can’t find any to complain about

I specifically came in for an oil change last week. I have owned the car for less than 2-1/2 years, and there were only 26,814 miles on the car. My service advisor, Mayjorio Pope, was very aggressive about trying to upsell me on doing my 3 yr/30,000 service. I replied twice that I am under miles and time, but he kept pushing it. Eventually, he told me in a threatening manner that he had to make a note in my file that I was declining the service. Like it was some sort of mark on my permanent record. Im only declining the service because its not time yet! Back off dude!!!Then, apparently in a petty move because I declined his upsell, he didnt tell me my car was ready after the work was complete. He had promised to call me when the work was done. I went back to the service desk to enquire about status 45 minutes after the time that Mayjorio told me the car would be ready, and I was told by another advisor Oh, yeah, your car has been ready for 45 minutes.Really? In COVID-19 times I had to wait 45 extra minutes in a busy waiting area for nothing? Thats poor customer service!!! At least the quality of work was good, and the very pleasant cashier applied an account credit to the final bill for me...

Glerry was a phenomenal partner in our car buying process! We drove off the lot in a gorgeous (barely used!) 2018 Tiguan SE. Glerry helped us feel happy and comfortable through the whole process. We also worked with Moe to finalize the $$ paperwork and he was a helpful (and speedy!) resource. Overall great experience at Jennings.

I had an amazing experience purchasing a certified pre-owned Arteon. Craig was the first person I talked to and he was very understanding of our needs and had the patience to explain to us everything technology related. Moe handled my finances wonderfully, going through multiple options with the pros and cons of each. Highly recommend this dealership.

Jennings Volkswagen has been for me and my family the one and only go to for my families vehicles. This is my fourth purchase within the last 6 years and the team at Jennings are like family.Craig who was my most recent sales rep made my leasing purchase a breeze. called me several times to make sure all was going well with my new purchase. And Mike, what a guy. Hes the sales manager and he makes me feel like one of the guys. always making sure that me and my family are taken care of. First class. Moe my finance man. So concerned with making sure that whatever I need, its met with first rate service.Jennings Volkswagen has been and will be for a long time, my one stop and shop car buying location. Thank you again guys and ladies for all you have given to both my family and myself, nothing but first class service.

Fabulous customer service. Al and Mo make the process of buying a car an outright pleasure. They explained everything in detail and patiently answered every question. It was a wonderful experience.

The TEAM at Jennings was amazing! Between staying 2 hours over on Wednesday night (Arek) and the patience and support on Thursday from Amir and Ken; Juliana was always available and helpful even as we disappeared for hours (another story); and we totally confused Moe who was wondering where we went and why we blew him off! The amazing hospitality and team oriented atmosphere was much appreciated! Peter is back at school with his black beetle and his brother JC is fine.....he called 911 while we were at the dealership because he had a stomach ache - just another day :) at our house! Hes totally fine; he just didnt want to bother anyone so he handled it on his own! Sorry for confusing you, Moe :) but thanks for all the financing support (bought the tire & wheel package due to your efforts) ......congrats to Juliana on your engagement (thanks for tolerating our circus) ......and thank you to the whole team at Jennings for being professional, pleasant and fun.....all at the same time! We HIGHLY RECOMMEND Jennings VW and all the associates mentioned above!!

Absolutely loved my experience at Jennings Volkswagen in Glenview. My salesman Jonathan Danial was awesome. He answered every question I had and made sure I was comfortable with every feature of the car. Very energetic and knowledgeable. Also, the finance guy Moe was incredible, he knows his stuff and worked with me to make the purchasing decision. I recommend you go see Jonathan. Thanks guys.

Bought a used 2019 VW Golf Sportwagen from Glerry. Buying a car is never super fun and youre always going to walk away wishing you had paid less than you did, but Glerry and Jennings make it fairly painless and reasonable and I didnt feel like I got ripped off, which to me is about all you ask from a car dealership. Glerry in particular was very nice and helpful and I plan to go back to Jennings for my service based on my experience with the purchase. Would definitely recommend if youre in the market for a VW.

Working with Marie was great. Arek was extremely professional. The entire experience was very welcoming, honest, transparent, and a great display of integrity. We didnt close a deal on my first visit, but their first impression lead me back a couple weeks later to close a deal on a different car. Thats when I met Mo in finance, he was the cherry on top and went above and beyond to ensure I got best rate. Great overall, highly recommend.