Painless shopping experience,no pressure sales and a very patient sales associate for test drives and explanation of options available for warranty and vehicle availability. Very happy to purchase a vehicle and get on the road quickly. Everyone is friendly, courteous and helpful. The dealership currently adheres to all Covid standards, please wear a mask, schedule an appointment, socially distance as best as possible.

No hassles, smooth process. Friendly staff Olga, Bruce, and Mitch were the best. By far the fastest and best car buying experience ever.

Passing through on a short vacation when my truck (pulling a 5th Wheel camper) blew a transmission line. We we able to limp into Bredemann Ford but it was a Sunday and they were closed. We stayed overnight in their parking lot and waited for their service department to open the next morning.The next morning when they opened at 6 a.m., my wife and I spoke with Mike Reyes, the Fleet Manager, and even though they had a busy schedule Mike got our truck in. Robert Sheldon their diesel tech diagnosed the issue, got the parts and repaired our truck.We lost a day on our vacation, but as you can see in the picture, they got us to the campground.Thank you Mike, Robert and all the folks at Bredemann Ford for your kind, friendly and professional service!

Love this Lexus service center. Jeffrey always takes care of my issues and I appreciate that that they never find issues or recommend anything I dont need.

Great guys. Help me out in a jam. Thanks

This Ford dealership employees especially Chris Fanella were so nice, respectful, and helpful. They did not give me a hard time and actually listened to my concerns. Id suggest this Ford dealership over golf mill ford to any and everyone.

Wait time to get your car checked in is a problem during certain times. But waiting for the simple repairs didnt take long. The service writer kept me informed me on the progress. Great group of people.

Some suspicious activity is happening within the Bredemann Lexus service and repair center. I have had two similar experiences with two different cars at different times. Recently I took my car to have it checked for a/c problem. I dropped my excellent running car for them to check my a/c and provide an estimate. Next day, I got a call from their service department and the estimate was for over $6000. It was not only for the a/c system but a bunch of other things that were found after doing a free courtesy inspection. So far so good. I said I will look into it. Because, I know that the car is running fine but getting old and I will have to change parts here and there anyway to keep it running in optimum condition.The technician commented that there was engine oil seeping through the upper manifold gasket, dirty aftermarket air filter (which is a K&N filter), a front exhaust pipe (which I already know needs to be replaced) but then one of the rear shock absorber. I was thinking maybe there is leak or something starting to happen.NOW THE BEST AND SUSPICIOUS PART: As soon as I started driving off the dealership lot, there started an obvious sound coming from the back of the car (which was not there when it was dropped at the dealership one day before). I thought it was odd that the sound started right after they told me that the rear shock need to be replaced.EVEN BETTER PART CAME ABOUT A WEEK LATER: I was doing my regular drive to work and back. But, it felt like the car started to shake a little bit more each day than the previous day. So, one day, as I was driving to work (within a couple of miles of driving) the car started to shake so much that I thought one of the pistons was seized or is getting there. Soon after the engine light and VSC light came on. I thought it was the end of the engine and drove another couple of miles to work with hazards on and at 5 miles per hour (almost idling). Not to destroy the engine more than it already is.

Cashier liz amazing whatever she makes its not enough

Mike in the service desk is always so sweet and kind. I went in for an oil change and my car was out in no time. Cleaned and ready to go. Thanks Mike! You always put a smile on my face when Im there.

The service manager Mike is attentive, knowledgeable, and patient. During my early morning service call, he guided me to the showroom where I could view the current models, and sales consultant John handed off to me the glossies for the Transit Connect and the C-Max. The work I have elected to have done allows for me to use a loaner, so the C-Max is available for driving until the work is done and for now has taken a spot in the garage.

I know Ive rated this a couple times before but it keeps coming up so Im gonna give it another rating here, once again and excellent staff of people that I dealt with from the parts counter to the service, very prompt and very courteous. A very clean and organized dealership.

Very clean service area, parts desk personal outstanding. Very good people person and knowledgeable on my situation. Thank you!

So far weve only used the service department. They are honest, and will do a great job for you. Ask for Mike Reyes (service manager).

They performed the recall and fix a sagging headliner under warranty. Fast n friendly.

Great service as always! The Bredemann family and staff always go above and beyond, treating their customers with respect and consideration. Once youve purchased a vehicle from them, or had them service your vehicle, youll never want to go anywhere else!

I wouldnt let these guys touch one of my truck again. I told them what the problem was took them a week to come to the same conclusion. Then they put a used fuel filter in a plastic bag on my passenger seat. This was not a ziplock or a sealable bag. It leaked all I to the leather seat. When confronted they didnt give two cares. I know this is a work truck but damn dude. Again I would not take another truck there

Great staff in the service department. Questions are welcomed & answered without being ridiculed as other dealers do. 100% recommended!

Great car dealership. They provide excellent service and free car washes. I am very pleased with the Lexus sedan I purchased here.

This dealership is Fields Lexus now and it is great!

Great

Bad dealer service was horrible. Will not go back or recommend this dealer.

Great people and nice atmosphere, I definitely going back to buy from them

Good place and you can get a free beverage while waiting for car wash

The staff is amazing. They are very knowledgeable and easy to work with.

They treat their customers with respect and efficiency. Jim Dyra, a sales rep, is great on service!

Excellent dealership. Have free car washes. Good service department.

Excellent customer service reps. I have my regular rep, but if ever she is unavailable, every other rep has treated me equally as well. The maintenance is consistent and reasonable. They have never threatened me with potential catastrophies if I dont get something fixed. They are very consistent with preventive maintenance, are conservative about any extra work and make reasonable recommendations regarding future needs. My 20-year-old Lexus now has 360,000 miles. The Bredemann facility gets much of the credit for keeping it healthy and running strong. I love that I can trust this car in any weather and road conditions.

Very helpful when my company needed assistance, very quick service too

Ive bought my cars there for year. They treat me well.

Very friendly and courteous staff.

It was great working with John Lee and the folks at Bredemann!

Go to Indiana at Lexus of Merrilleville. They care about their customers.

Friendly fast and fair!

Long wait but great service

The service was four stars excellent

A positive experience in all ways.

Great service dept.

Good no hassle dealership

Excellent service, friendly people, personal attention!

Very nice Lexus dealership!

Walked into the Ford showroom planning on buying a car... Not one person approved me, and it was not busy.

Always great service.

Very nice and work quickly

Good service.

Great service from parts

Ray lopez is the best

Awesome staff!

Good.

Great place

VIP car wash

Everyone professional

Friendly staff

Friendly and good service