My girlfriend and I went to the Baskin Robbins on Rt.66. I ordered a 2 scoop hot fudge sundae and she had the banana royal. On both of our the whip cream barely touched the top of the cup. My cup was the child size. My friend had the next size up. Mine didn’t even have a cherry on top because it fell off and she didn’t replace it. I paid for it and gave her a tip plus I even gave to the promo they were having. We took the ice cream home and I commented to my friend that this COVID thing has now hit the size you get for ice cream. The following day I took my grandson to the BR in Covina on Grand and he ordered the 2 scoop sundae. His whip cream hit the top of the lid. I called to talk with the manager at the BR on Rt.66 and after three attempts Emit the manager called me back. I repeated the story and he stated if I didn’t like what I got I should have spoken up then. I told him about the other store and he said if they want to give more that was their right but it wasn’t going to happen at his store. He was actually quite rude and said he would not make it right and there was nothing he could do about it. I will NEVER step foot in that Baskin Robbin. Shame on him
You scream, I scream... ICE CREAN is great on cold rainy days just like hot summer days. Clean Friendly always patient as we look at all the flavors every time... seasonal favorites... quarterback crunch in august I think.
Worst customer service ever. The heavy set Mexican girl is the worst if you want some Baskin Robbins go to another location
I asked the baker to make a cake for my father-in-law’s 99th birthday dinner. We couldn’t have the big party he deserved due to CoVid restrictions, so I wanted something really special. They sure delivered! He’d never dreamed such a cake was possible, and since it was his favorite cake (chocolate) and his favorite ice cream (butter pecan), it was PERFECT!! They made a photo cake with a dynamite picture of him. Thanks guys. You were over the Im
Best expensive ice cream Ive ever had
Lina is the nicest scooper! She cleans the scooper so well! She washes her hands before every scoop. She smiles and sings happily while scooping. She scoops accurately and according to Baskin Robbins scooping policies. I asked her why she scooped and she said it is the best place to work and be a student. I will gladly go back to see her scoop - all day.
Above average ice cream; last Sunday (National Ice cream Day?) was a line out the door, a half hour before closing, so 2 kids working were tired, but still customer friendly. Love the Nutty Coconut!
This Baskins-Robbins has the best customer service. There is nothing else to say. 31 flavors of good icecream. The flavors change with the season. Make sure you go by frequently.
Its Baskin-Robbins great ice cream as usual. We always get good service and a smile. My only complaint is that I want my all time favorite flavor, Love Potion 31, all year, not just in February.
Kim was our server and she was outstanding! Is was as if she really wanted a simple ice cream to be an enjoyable experience for each one of us... thank you
Staff was friendly and helpful. Place was clean.
Very good service, lots of choices. Thirty one flavors to be exact. LOL. Nice big scoops served quickly after I was offered samples of several choices. Clean location. Has been there for years.
If you want ice cream, you go to Baskin Robbins. If you want toppings and junk, go to frozen yogurt. Ice cream is better.
Baskin-robbins is always a great place to get ice cream. They have so many flavors, so many combinations, not to mention shakes and smoothies and all other types of things. If you want anything cold and yummy, and this is a place to go. Last night I got the pralines and cream and the Snickers ice cream. Man, they were really good! Definitely recommended
Not too good. My husband and I took our grandkids there today and the kids ice cream was real soft and the mint and chip no longer has the mint taste ever since they changed the formula and made it less green. The people there didnt really seem too interested in how I felt or try to make it better. I probably wont be going back there.
Its Baskin Robbins AKA 31 Flavors. Great staff always have fun here and great ice cream!
Great.
Started ordering from Uber eats, now it is a weekly visit to them on historic rte 66. Friendly, quick access and hidden parking in the rear. Use it.
Takes forever, service waaaay too sloooow 🐌!!
Always fast and friendly service highly recommend to stop by my favorite flavor I recommend to others mint chip the cakes are awesome as well always getting one for every birthday holiday that come up.
U MUST TRY THE CHOCOLATE FUDGE!! OMG X 99! EVEN WILLY WONKA WOULD BE A DEDICATED CUSTOMER.....WOO HOO.... SUGAR COMA HERE I COME!
Very clean place and fully stocked. Great customer service.
Super friendly, very helpful, clean and quick service! My favorite baskin Robbins for sure! And I have one closer
5 stars for delicious flavors and cold air conditioning on a hot day. 2 stars for ambience.
Really? You guys dont have an easy option to opt out of the cart? Really?
Friendly store with tasty contraptions. Every receipt has a $3.00 coupon valid for 7 days.
Im not going to say that this place blew my mind or changed my life, but if you are looking for some good ice cream, this is the place to go.
I ordered a mint chocolate chip shake. To my disbelief there was a hair in my shake. It was pressed up on the side of the cup to be seen clear as day. I was so disgusted by this I lost the want for anything and left empty handed while my family of 4 enjoyed there treats. This is why we always go to rite-aid for ice cream.... Yuck!
Excellent ice cream, and the guy who serves it is super nice! An sc knowledgeable in ice cream!
Employees friendly and nice, but the worker didnt use gloves when touching my ice cream cone and she also touching money.
Nice variety of ice creams and deserts. You can ask for a free sample of ice cream
Always so deliciou Yummy great service
Every time I walk in there, it Smells so Dang delicious that I just want my house to ALWAYS smell like that! However they are pricey!
They are the only location that carries my favorite flavor in my local area.
Great ice cream at a decent price
Duh who doesnt like ice cream. Nice, clean shop, staff are always friendly
Classic ice cream place, the ice cream cakes are excellent as well.
Nice staff but it smelled kind of gross.
Clean nice ppl worth the drive
ICECREAM IS NEVER BAD
The Boston Cream Pie is delicious!
Always a great place to get ice cream
No good expensive and dirty and rude people bad experience I will never go back again
Never coming back! I witnessed a kid drop his ice cream then they duoble charged him. Wow!
The service was not that good. The girl that assisted us was not that friendly. She was rushing us like she was bother that we were there
B-R people are nearly always nice
Same great ice cream!!
Prices went up since Ive been there last I used to like to shop there because they had reasonable prices but they went up high
Good nice cream!
Excellent ice cream.
Next time I will go to this place with pleasure
Good icecream but expensive
A bit out dated and service on occasion, can be very slow.
Love this place
Fast, courteous and yummy!
Always friendly.
Not good ice cream
Love love love
Best Baskin in the area
Best of the best
Good
Good but expensive
Love it!
Yum!
Love it
Greats service
Great customer service!!!!!!
Clean
Goodtaste !!
Very good ice cream 👍👍👍