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West Suburban Auto Body
420 Roosevelt Rd, Glen Ellyn, IL 60137, United States
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West Suburban Auto Body
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Review №1

Due to the part shipments, I do not fault any body shop, dealer or mechanic for length of time our vehicles not being fixed on time. These are great people doing great things each day like those who work to do good.

Ka
Review №2

I love this team! From the young lady answering the phone to the mechanics who take the time to talk to you and explain. Very grateful for their service. This is an honest place and reasonably priced.

Ro
Review №3

They were very courteous & accommodating. My car looks great! I would definitely recommend them.

Te
Review №4

After my front bumper piece became dislodged (due to parking too close to a concrete parking curb) I called to schedule an appointment and they adjusted their very booked schedule to see me in one hour. Since the underliner was dragging by the time I drove in with blinkers on, I needed immediate repair. They were so kind to to fit me in, fix the problem and get me back on the road in little more than an hour. Very reasonable cost as well. I highly recommend them!

Ma
Review №5

John and Lynn were awesome. John was honest, forthcoming with my estimate. I would highly recommend using them for any and all auto body repair needs.

Jo
Review №6

Long story short: These folks are incredibly honest and do outstanding work. Choose them whenever you can.My new car was hit and run while parked on a street. Our insurance didnt cover the damage as the coverage couldnt get updated past our old liability only policy until we got the registration -- which came in the mail the day after the hit and run.So we were stuck with ugly damage to our new car.We took it into West Suburban and they were a dream.John went over the damage with me and the options to fix it. Since insurance didnt cover this, my wife and I were hoping to avoid replacing parts. So, John figured out the best way to take care of this.After everything was said and done, no parts had to be replaced and everything looked brand new. As in, the vehicle was perfect. There is no way to tell the damage ever happened.Im truly amazed by the work they did. You will not find higher quality work or better value for money anywhere.

Bi
Review №7

Great body shop. We have been taking our cars here for years. Honest, helpful and trustworthy.

Pa
Review №8

West Suburban Auto Body is the best! Ive been taking my car to them for many years now. Excellent customer service! John is super friendly and professional. I really appreciate all he did to work me into his busy schedule. This company stands behind their work. They take great pride in what they do.

Em
Review №9

When I got in an accident while I was in college I brought my car straight here. Before doing anything to my car, they made sure that I was doing okay personally. They worked as fast as they could and communicated with me while they had my car. I never had to worry about my car or the process while my car was with them. When I received my car after they fixed it, they continued to ask how I was doing and walked me through everything that had did. My car looked better than when I first bought it! They also cleaned out my car more than they needed to. I will be going back to West Suburban Auto Body for any future repairs. Thank you!!!!

St
Review №10

John was very helpful and fixed my car very fast. I definitely recommend this place!

Ke
Review №11

This place was recommend by our AAA car repair shop in Wheaton. We have used them twice in two years and they have been honest, fair, prompt and they do good work. Highly recommend them.

Na
Review №12

Excellent work! I was paying out of pocket and the final total was less than the original quote. Also, the repair looks great and they were able to get it done quickly.

Ch
Review №13

Jon and the team did a great job repairing my car. He dealt with my insurance company through a difficult supplemental estimate and I’m very happy with the work and service. Really nice people who were great to work with. Highly recommend.

Ma
Review №14

Good quick service.

St
Review №15

First time visiting. Came in the same day i called for an indoor panel repair and they moved quickly and efficiently! The owner is so kind and Lynn his receptionist is very sweet and friendly! I will return for any further auto body repairs i need! Thank you so much!

Ch
Review №16

I highly recommend West Surburban for any sort of body work. I had my cars bumper repaired here, and it was a pleasant experience from start to finish. Very timely and great job done. Happy with the results.

Mo
Review №17

I had a minor car accident and needed mechanic to fix it. I chose West Suburban Auto Body and couldnt be happier. John, the owner, is really great and trustworthy. I was informed of work that needs to be done and updated what is going on with my car. My bumper was replaced and car looks like new. Highly recommended!!!

Ke
Review №18

The customer service here is off the chain! John has a knack for making you feel like youre the only customer he has in the world. I wish doctors were more like him. He makes you feel extra special! I highly recommend this place!!!

Jo
Review №19

I cannot say enough about John and his staff. They are so warm caring and professional. The first thing they ask - is everyone ok? They are a State Farm preferred shop which is how I found them. The quality of the body work is a 10 plus! They washed and vacuumed my car when they were done! That was unexpected since the damage was strictly on the outside. With Enterprise rental car across the parking lot it is so convenient. Thanks!!

Do
Review №20

Super helpful and super nice. Everyone was so welcoming and went out of their way to help me! Absolutely recommended!!!

gi
Review №21

John and his team Are awesome! I had extensive hail Damage on my new car. The estimate I received from insurance came in lower than theirs, so His team worked with my insurance to get another estimate. He made sure everything was done right and met his high standards. I would definitely recommend West Suburban Auto Body for body work and repairs.

Vi
Review №22

Nice 👌 people a good service i love this place they are helpful

Gr
Review №23

WINNING TEAM! Three excellent body work experiences with Jon and Team @ West Sub over the last 18 months :D We appreciate the care they take communicating, restoring, and managing the process. Jon has provided technical assessments and alternative ideas that have reduced our repair costs. He has a great network in the area that has helped us with mechanical issues too! Check them out!

Ro
Review №24

These guys are awesome! My son smashed his vintage pickup truck into a tree one Christmas, another body shop said it was totaled, but John listened to my son who got the truck from his grandfather and wanted to fix it. He put it back together beautifully and at a great price! One man sounds wise until another man speaks!

Da
Review №25

John has been very easy to work with, very fair and has done great work on our Acura and Toyota. Highly recommend West Suburban.

Om
Review №26

John and his team are by far the best in the business. Dont putz around with another shop, save yourself time and energy and go to John from the start. Ive had him repair two German vehicles, and both have come out stellar. A very honest and reputable team!

G
Review №27

A deer ran into my car on I-88 during season. Had the airbags gone off, the vehicle would have been totaled.. however they did not and my car needed extensive repairs. I chose West Suburban given its close to home and Enterprise rental. Good reviews too. Unfortunately, I had the worst comprehensive auto insurance you could imagine.. insurance took 5 months to approve every repair needed and had a contractor visit to confirm repairs were needed three different times. West Suburban gave me constant updates and additional options, resulting in a near perfect repair job. They even gave me a discount on the deductible. I did have to get an alignment after the visit but other than that, great job. Make sure you understand your insurance policy because the car rental expenses were 50% of the repair costs!

Yu
Review №28

First class service with first class work. John is the guy you want to talk to when you bring your automobile for service here. He is a stand up, honest guy that is truly looking out for what is best interest of the customer. Good people are hard to come by in this industry so I highly recommend him. You wont be disappointed in your decision.

Ph
Review №29

Went above and beyond to make sure everything was taken care of, from the car repair itself though the insurance claim process. Easy to work with.

Er
Review №30

Ive been to this shop 3 times in less than a year and they always do an amazing job! They also offer the best prices Ive seen. When I get a quote, Ill go to a couple places and theyre always cheaper by a noticeable margin. I will never take my car anywhere else; when one finds a great mechanic its like finding/having a great hair stylist...you CANT let them go!! West Suburban Auto Body is THE BEST!!!!

Os
Review №31

Great service and great experience! Hit a raccoon and damaged bumper and some parts underneath the car. The guy was super friendly and offered to fix it before we headed back home to Michigan in two days! Come here for your service

Di
Review №32

I can’t say enough good things about west suburban auto body. They were super honest and not trying to make a quick buck. John was super helpful, nice, and he informed me of the status on my car throughout the process. My car looked amazing, they fixed it back to like new. I highly recommend bringing your car here if your looking for an honest company that does amazing work!

Ki
Review №33

John is awesome and very communicative. They handled everything and were fast fixing our car! Very sympathetic to our problem if needing it back quickly. Have brought two cars there and will go back with future issues.

Ka
Review №34

Jim and I have used West Suburban Auto Body off and on through the years. Mr. Kim was the original owner. He did high quality work and was very fair in his pricing. Mr. Kim retired and passed his work ethic and high quality workmanship on to his son-in-law. You need auto body work--this is the place to go.

Vi
Review №35

VERY good service, clean polite stuff. Prompt attention to detail. Highly recommend.

Ma
Review №36

John arranged to get the work done well and cost efficiently. I would definitely take our vehicles back when we need it again.

Ju
Review №37

I had a good sized dent repaired here a few months back. I was very happy with not only the work that was done to repair my car (amazing job and done ahead of schedule), but also with the service. All the employees are friendly and helpful, they go above and beyond. Really wonderful experience. Thank you!

Mi
Review №38

Super honest trustworthy and considerate

Bo
Review №39

John was super helpful - gave me advise on how to work with my insurance company, put my car on the lift and gave me an estimate, advised on what I should do, and didn’t charge me! Super kind, honest, and caring. Use these guys!

Ho
Review №40

Had work done on my 2007 Honda Civic drivers side door when a neighbor backed into me. Jon and Mr. Kim had it fixed in no time! Hardworking business owners that do their best to make sure customers are satisfied. Thanks for the help!

Co
Review №41

I actually had great customer service at this location they did great work on my car and it took a little longer then expected. I didnt have rental coverage nor the extra cash to pay for a rental car. They paid for my rental for over a week. John and his team did a great job. Would highly recommended WOW customer service is hard to find!

Al
Review №42

This is one of the best shops ive ever taken my car to. The repairs were done in a timely manner and the work was perfect! Customer service was amazing and I will definitely come back to this location for any future needs.

He
Review №43

Have used these guys a couple of times. They try hard and are very communicative. Good prices and work well with insurance companies.

Ro
Review №44

My car was hit while parked and the entire driver side was effected. West Suburban Auto Body worked with the insurance company and got everything done quickly, plus my car looks amazing! What a great shop! I would highly recommend them!Roz Iaccino- Wheaton

Ji
Review №45

They plain and simple just do damn good work!!

Ha
Review №46

Painted my fender in under 48hrs. Great pricing and excellent customer care. Very nice people!

Ju
Review №47

I took my Mercedes after a car crash it looked new when i got it. They did a great job on the car. John was really kind and would highly reccomend this place if your car is damaged.

Ma
Review №48

West Suburban was recommended to me by another outstanding business (Scott at NTB) that I had worked with for years. He had said, Go see John, Mrs. Opal, hell take good care of you! I found that to be totally true! He and Kevin provided outstanding service especially when I needed it due to two misfortunes Iin close succession! They helped me understand all that would be involved and tried to do the work in the most reasonable and cost effective way possible. They were incredible professionals and delightful folks to work with in EVERY way. While I hope no meanies every key big xs on my new car again, or scape the side of my car, these guys were supportive and understanding to the max! I highly recommend them! Maggie Opal

Ca
Review №49

Very customer friendly business! They took care of my detached rear view mirror without a charge. It will be my choice for body work when I need it!

Ro
Review №50

John and his crew were very thorough and were able to fix a few other things I needed done while the car was in the shop. West Suburban is the only shop I ever recommend!

Mo
Review №51

John is very knowledgeable and very nice. I definitely recommend this place.

Th
Review №52

Great service, John is a very nice guy and provides good customer service. They are very flexible with delivery and pick up hours.

ma
Review №53

My car was rear ended 3 years ago and I was taken here to have it replaced. They told me they had to replace the muffler and they told me to be thankful that I wouldnt be charged for it. Well not even 3 years later, the whole muffler has rusted out. My mechanic informed me the person who performed it did a very poor weld and used a cheap low quality muffler. Exhaust system needs to be replaced now. Thank guys.

Br
Review №54

Worst aug body shop around. I set up an appointment to get my car fixed and carved out a whole week for this to be done. Yet it sat outside for the whole week and wasnt touched at all. when you set an appoint meant your suppose to stick to it. so if you want to wait forever to get your car done go here, if not go somewhere else which i highly recommend.

Sa
Review №55

I had this place perform some body work on my passenger door and within 8 months rust started to appear after his work and owner would not repair his faulty work and he claimed it was a factory issue since he wanted to pass the buck. No other parts on my car show rust besides the door he worked on. Dont trust or use this company as they are crooks and will lie to you any chance he gets - and life time warranty on his work - thats a joke. They also have rental cars and he tried to rip me off for an extra day I did not use and they acted in a very un-professional way where I had to contact the rental place corporate headquarters to get a full refund and the employee who acted unprofessional was fired by headquarters. This business is a sad operation and gives a bad reputation for others as well. I would highly recommend to never do business with this company as you will regret otherwise.

Do
Review №56

Really poor service. Originally given the timetable of 3 weeks on a repair that took roughly 3 months. Awful communication on their end. Would highly recommend avoiding this place at all costs.

Ku
Review №57

Really great customer service and repair work.

Co
Review №58

Good people great repairs.

Ch
Review №59

After a blizzard I have taken my car here from an accident, and they did not do a thorough job in fixing my car. Body work was done ok but they put cheap brakes on my car that wore out after six months. I ended up paying an extra four hundred dollars to fix it. They also put my broken rearview mirror back on with glue, which ended up falling off so I had to take it back to fix couple days after the accident. After I realized about the faulty brakes, I called them only for the manager who takes the calls to tell me it wasnt their problem. Bad service in handling problems I should say.

An
Review №60

Great service and they went above and beyond what was expected!

Gr
Review №61

Mr. George helped me fix the door covering my gas tank when it got stuck shut and didnt even charge me. He and another employee jumped up to help me as soon as I stopped in.

Ch
Review №62

Great service.

Sa
Review №63

Great service

Information
3 Photos
63 Comments
4.6 Rating
  • Address:420 Roosevelt Rd, Glen Ellyn, IL 60137, United States
  • Site:http://westsubauto.com/
  • Phone:+1 630-858-0907
Categories
  • Auto body shop
Working hours
  • Monday:9AM–12PM
  • Tuesday:Closed
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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