We love Costco! They always have fantastic gas prices and a good selection of food, alcohol, and a great food court. We will never go back to Sams Club after experiencing what a membership here is like!

Love my local Costco, I have always found whatever I wanted to get. It’s rare they run out of basic and routine stuff. Staff is always helpful and store is clean.

I cant believe the traffic solution in this place it was a nightmare. Costco had 5 employees trying to direct regular Saturday traffic flow and clearly something needs to change because someone is going to get hurt....they had cars backed up through the intersection cutting off a busy road. There was no clear instruction on where to go for shopping/parking or gas. This cant be the best solution there is.

Very unprofessional and unfriendly Asst General Manager At W. Broad. Glen Allen. VA store.And he said that is Costco service. Unbelievable! Costco has been much better. This person was flirting / talking at the exit - didn’t seem like he was needed a long-day-empathy. During these hard economic times, Costco or any company can ill afford such service and representation.

Went to the tire center for a repair. I had a nail in my tire. They repaired it at no charge since I bought my tires there. Great service!

They don’t answer the phones terrible customer service.

Good deals. Went end of day, last 2 hours store would be open for the day and it was very crowded and not as clean nor organized as usual. Otherwise, it would have been 5-star. Honorable mention to the guys outside getting the shopping carts from the parking lot!! They were working seamlessly.

🎃9OCT21🎃 Here I am again. Giving COSTCO a big wad of my money.🤪🤪🤪But I do enjoy shopping at COSTCO.😃👍😃 The store is packed today. And the line at the gas pumps was too long for my taste so Ill get gas elsewhere. 22JULY21 Back for another weekly shopping expedition. Also getting a tank full of gasoline. Save money wherever possible. And today I hope to shop mask free 10JUNE21This place is swamped this morning!!! Have to get gas somewhere else cause Im not going to sit in line for an hour or so. The store is crowded, too, but not terribly. Missed the Senior Hour. My bad. 🤪🤪🤪Back again!!! Its the first day of June, 2021, and Im about to give Costco more of my money. Really like the Senior Hour. 😃👍😃👍 Lets me get in and out pretty fast. I go here once a week. Always find good deals. ****************Today, the day before Thanksgiving, 2020, was a busy day at Costco. Being a senior I get in early and I had never seen such a long line waiting to get in. Still, checkout was fast and efficient. Costco has their act together!!! See

Works great to bulk item needs and also unique flavor items. Healthy options. Pre made dishes. Household galore

Cheapest gas in the area and I like this location better than the West End. Parking is so much easier to get in and out and it doesnt seem as crowded even when it is.

It is a warehouse type retail store. It stays very busy and if you shop carefully you will find some good deals. Folks seem to like this style of shopping since it stays busy. We have been impressed with hearing aid sales and service- friendly, knowledgeable and great prices.

Grate place to shop lots of good stuff 👌

This Costco is a bit smaller than the one in Durham NC but the staff was helpful and some what pleasant. However, I cant visit a Costco without getting the $1.50 hot dog and drink. The guy serving appeared to be unhappy.

A Big Thank you to Costco Staff: Phillip & Trent helping with info on TV’s & warranties & helping to transfer my husbands new 75X81 Sony TV onto the cart. Our last two TV’s we bought at Costco has lasted over 11 years. Awesome customer Service & Great products 150% Customer Satisfaction. A Great 65th Birthday for my husband 🎂🎂🎂🎂🎂🎂

Its a great place to be a member of. Big saving for big family. Lots of stuff to buy and save. Good place. Go for it.

The store was well stocked, clean and organized. Pleasure to shop. Love the self check out. The only thing that could make it better is to bring back Coke to the cafe and add scan and go.Keep up the great work!

Costco is one of the fastest growing grocery stores. They carry many different varieties of your favorite foods. You walk in and are instantly in awe buy the amount of food, kitchen items, office supplies, and every thing else you could imagine. They give samples of their amazing food and when i take one I am never disappointed. The workers are also so kind and helpful. If you dont know where something is never be afraid to ask because they will help you with a smile on their face.

If you decide to go here, youve chosen wisely. Each day that I realize Ill need to restock at Costco I fall to my knees and cry tears of joy, thanking God and all his angels for giving me the opportunity to go to my favorite retailer once again. Believe it or not, I met my late of 36 years waiting in line at the Seattle location around when it first opened. So Costco is a big part of my family in my eyes. Anyways, happy shopping!

Costco as a company is great. Im not sure if its because Im regularly going to this Costco now but Im getting mixed results with the cashiers.

Love me some costco. Just be prepared for extremely crowded weekends.

Better price than the Costco where I live but lack organic options.

These guys were very helpful with my situation of being at the wrong location. Everyone here that I passed was eager to ask if I was ok or at least greeted me with a smile and respect. This is a really good place. I look forward to working here and joining a good bunch of people.

What us there to say. Oil f you want big supplies you go there. Easy to get in and out considering it is always busy. I go for my medicines. You do not have to have a membership to save $$ on prescriptions there. Of course you cant buy gas or cakes either without it But I go for meds from dtr. Alan is a GREAT pharmacist!!@

Great Costco staff. Clean isles. Not as many free samples as other locations I have been to.

Obviously here for the large quantity products like paper towels and toilet papers but the meat selections are also high quality as well. You definitely save money here even with gas.

Not too crowded today. Good selection. Helpful associates.Quick check out!(Long line for gasoline.)

Always love Costco just wish their self checkout would take EBT cards. Or maybe an express lane of 10 items or less. I always go in and come out with like 3-5 items and have to wait in longs lines if people who have carts overflowing or more than one cart.

My experience at Costco is always great I can always find a product that Im looking for.

Good place to take passport size photo. Very reasonable 4 for $4.99 as on 09.20.2019.

An employee (Robin, red hair) flipped me off as I was leaving! Extremely upset by this interaction…really hoping this behavior is not condoned by Costco. Absolutely horrible experience.

Awesome! Had just what I needed and was cheaper than BJs and Ollies. Thank you Costco.

Lines are always very long here. I sure wish they would get a self checkout app like Sams Club offers. Great selections here and a nice return policy.

This location is closer and usually has items Im seeking. Helpful staff.

Samples are always cool and the pizza is very good. Employees are nice and lines go quick. Can get crazy hectic and some people that frequent there dont know how to say excuse me

Costcos are pretty consistent all over the country.

I went there first time and I really enjoyed because there were Indian Pakistani people and I loved it

Protocols should be set in place to avoid miscommunication. Management staff and crew members should be on one accord. Very embarrassing encounter with management staff (Aujeane and Andi) . Instead of assisting with an issue with my order, they both got really frustrated and started yelling at me and accusing me of being rude. I reported the incident to corporate. Unfortunately this is the closest Costco to me, and I will be forced to see them again. (In the event that they aren’t fired for how the handled the situation). Don’t work in customer service if you have a nasty attitude and don’t want to help. It’s simple

It’s costco! What’s not to love? I. Love watching this location evolve year after year. The stay always remember you and customer service is through the roof. I have never walked pass an employee and they never made contact or spoke. Everyone is always willing to help

Costco is great. Four new tires installed. Arrived at 8 am and was in and out in less than an hour. Have purchased 5 set of tires for 3 different cars. Great service every time. Good job!

When is there a not-busy time? Great products, but so crowded.

Dont like it...Sams club is much better.

We go here once a week and are pleasantly surprised with the quick checkouts usually offered.

Always enjoy this store. Recently purchased a portable Bluetooth speaker for our new outdoor theater project and it works great.

Horrible Costco, the black cashiers were abusing the white family because of the color of their skin. So sad to see how mean these cashiers were.

Good quality products and friendly staff. I’d give it 5 stars but the gas pump area was poorly designed and often clogs traffic. Still, they usually have the lowest gas prices in the area, making it worth the inconvenience.

Costco always has good prices.

Top tier excellence as always. Professional and more importantly, friendly staff members. I just wish there was a Costco closer to Richmond City. But until then, I will be visiting this store.

Great discount store with a wide variety of products and groceries.

Disappoint, the meat manager forgot to order the right kind of meat for a 4th of july picnic so they ran out of all the good stuff. And here I have been bragging about how they were the best so sad

Costco is a different beast. Its great for what its great for, wholesale prices, bulk selection, but, also limited variety on so many levels.But expect to get lost, ran over, bumped into, and over all rude behavior

Amazing service and friendly staff. The most like market.

The coffee I use is sold at COSTCO and its on sale this month so I figured Id stock up. Plenty of good deals, nice staff and check out lines go very quickly.....

Great but wasnt able to purchase anything like in the past when they gave out day passes; without being a member you can make purchases online... friendly, clean and good prices 👌

Unfortunately over the last several months I’ve noticed the workers at this location can be incredibly rude. The last several occasions we’ve come here, my wife and I have both encountered workers who have been snarky and condescending to us. Costco in general is good for a lot of reasons—good prices, good quality products. But the entitled attitudes of the staff are a great way to lose business to competitors.

The food court was really slow but everything else was really good

Store was very crowded and only 2 checkouts open that were not self service. All the shelves were full but limit on paper products and water.

Extremely crowded on Saturday! Plenty of items

It is clean, good quality stuff and also good deal, just only 1 thing that they should start carrying halal meat or zabiha meat.

Nice deals on almost everything; I just had to go elsewhere to get a good deal on eyeglasses though.

Just joined and staff was super friendly and helpful!

They dont carry smoked pink salmon fish. Smoked pin k salmon flakes. ( ready to eat) Thats disappointing to me. Mixxed seafood.

Found item needed and checked out promptly.

I just became a member of Costco and their prices are amazing, I just love it !

Great support team. Walked me through using app and provided additional suggestions for holiday card order. Once the photos were uploaded & card was selected/ordered, my photos were ready within 20 minutes. They look great and you cant beat the low prices especially when you have a large order like mine!!

Love Costco!! Big box store so sometimes a search is necessary, but you can get what you need.

Big big convinient store not for small quantity buyers

Kind of a necessary evil.I like going here and I do love buying in bulk BUT, the parking situation is atrocious and some of the workers are rude, but overall, it’s ok!

Great bulk buying, nice meats!

Costco puts its primary competitor to shame when it comes to service and quality products. It’s great giving my business to a place run by professionals who love their jobs, as evidenced by the wall of photos showing that many of them have been working there for 20-30 years. We have the best Costco!

Very nice store to shop from a to z. Little bit of everything fresh meat, bakery vegies, clothing for men and ladies plus childrens. Daily using household medicine. Huge parking lots safe place to shop.

I love Costco. But to the snarky pizza guy, you make a great place come down in my opinion. He was so condescending. I didnt want to leave my cart unattended while I ordered a slice of pizza. I had just purchased a laptop for $1300. When i told him I was not comfortable leaving my cart, to order food, he was nasty. After I had my order and was walking away, he made a point to call me back and speak to me rudely once again. Not sure what he is doing waiting on people with his attitude, but I wont be getting food from there again.

Mmmmm. They got something going on here!!

I have been visiting this Costco store for about 4 years. The customer experience is pretty bad in this store. You not usually feel being helped or served, rather most of their employees like to direct/tell customers. No care for customer. They sound like they only care about their store. Never any greeting or smile from the service desk, they question your return in an uncomfortable way. I would avoid this place if not needed.

Awful place, customer service is terrible really good on merchandise and products but I dont think Ill renew membership. 1. My mom mask went down her nose she almost was kicked out the store, they dont tell you in a good way maam your mask is down. My brother goes to buy stuff for the restaurant ( A Vietnamese) because the lady noticed hes not Asian for the name on the card. She was arguing about the transaction and almost called the police on him.

Great place for your bulk needs,clean & helpful

They need to sort out the gas line situation.

We love our Costco! Great items, and great optical department! Friendly staff!

This Costco location is always well stocked. The staff are very helpful. They even brought me a second empty basket when I shopped too much!

Great place to get eye glasses

Love Costco, BUT really wish they had the Scan as you Go App like Sams Club. All the people who work there are great!

I love this place! Get a weeks worth of romaine and other produce, stock up on a months worth of meat, grab a gift, take advantage of seasonal products, never run out of batteries, and find plenty of organic options. Auto, technology and personal care departments. New self-checkout lines.

No place like HOME that is COSTCO to us.Everyone makes us feel WELCONE from TOP to bottom from Chris and Christopher to WARREN in tire department I call him brother, he calls me elder sister and I can go on and on and on even ARLINGTIN COSTCO EMPLOYEES showed me AWESOME BROTHERLY BONDS and SOUL SISTERLY LOVE .COSTCO is like my mothers EMBRACE and Heavenly HOSPITALITY like our best friends since kindergarten ❤

Delivered there, tight entrance, lots of traffic, easy dock. Appointment enforced.

Clean. Organized. Friendly staff. Parking lit is crazy. People dont watch for cars.

Costco is always great to shop at. People get what they need and go. Plenty of excellent deals, especially if you have a large family. This store is always stocked and the employees are very efficient and polite. Thanks Costco for the excellent customer care.

Ive been a member since 1996. I have never had a bad experience at the numerous locations across the U.S.

Great prices on bulk purchases.

I love Costco. But tbh, this Costco has some problems. Costco deserves 5 stars, but this is probably the worst Costco Ive been to. Very very crowded, and is far smaller than most Costcos. Store is clean, but they dont offer as much variety. Ive also had an issue where a customer service rep once lied to be and wasnt helpful, and I had to call phone support to get it resolved. Just a very hectic location.

Food items not well organized, you would think that food items such as nuts would be organized together on the same aisle.

One stars only, . Zero big zero for customers services.zero care for customers.. people working never smile Not even trying to help customers.i wich if the highest mengment solve this problem

Great place to shop for familys groceries

Costco is the place to shop for the bulk items every family needs or wants. The meat selection is awesome. They have a large variety of goods, electronics, clothing and household goods. Just love going there. Just be prepared to spend.

Lots of stuff in oversized bags for less $$. what isnt to like about more for less?

Reasonable prices and gas prices up to .30 cheaper than most gas stations...be a member to get savings!

Not a bad place unless you arent fond of large crowds or window shopping like me. Great for bulk items of course.

Always have the good deals. Stocked up ready for tour..

Well stocked. Well organized. Some employees working there are not courteous to customers that are from different background. One of employee there gave me funny look, I guess because of my southern accent and outfit. I will go to Sams. Yes Sams southern based company with values.

Rude employees, from the doorman when you first enter. To the cashier on your way out, the only nice person was the door lady to check your receipt on the way out. That was this weekend I could just imagine the other times he’s coming here last time I go to this Costco!!!!!!

I found the people very nice at Costco everything was there that I need it and the prices are really reasonable

Item was in stocks and help provided to load truck