The staff was great to work with upon delivering and leading up to ordering and delivery. They are super helpful and knowledgeable. They let us borrow a car overnight and this is what inspired us to but a new Model Y. Theres no pressure to buy and its a beautiful place with lots of cars out front. Bathrooms need some help tho. 👍

This is a great location, and we had a nice experience. We test drove a model y by appointment, and were able to get time for both of us driving by arranging to start the first appointment of the day 15 minutes early. The staff were knowledgeable, friendly, and helpful. Also, super great car. Im taller than most, and was able at adjust the passenger seat so I could open the glove box without hitting my knees, and still had 2 inches of clearance between the back of the seat and my knees when in the back. Lots of acceleration from 0-60, and plenty left for 60-80 type situations. I did not enjoy driving my usual car home :)

I had my first mobile service after picking up my car in August 2021. It was easy to make the appointment, the tech communicated well with me about the timeframe of arrival, and the service was quick and efficient. Thanks to Joel for providing great customer service!

Took a Model Y for a test drive and really loved the experience. No haggling for you to buy the car now. I can see why though, the car sells itself.

Just as there is no other car like a Tesla - the same goes for the Tesla showroom. Its not your fathers dealership. Cordial and friendly with no pressure or over the top salesmanship. A nice way to get to know the car thats changing the world.

Great communication and easiest and best experience ever for buying a car

Super helpful and friendly staff. Very knowledgeable and willing to answer all your question. Store was clean, but parking was a bit tight.

Teslas are great cars. Love the technology and once you go in for a test drive, youll most likely walkout buying one.We werent crazy about the service though. Before purchasing the car, the sales rep was great. But after we bought it, they were not helpful at all. The day we went to pickup our car, the rep did a very brief walkthrough and was in a rush to get us out of there. We had to ask questions in order to get any information. For most of the items, we had to Google or talk to other Tesla owners to find out and learn things. We found out from Google that every new Tesla comes w a USB used to record all the movement around the car. We called the dealer to ask about our USB and they pretty much indicated we didnt look for it properly. Then I was told I needed to make a service appointment so they can tell me maybe if it mightve been placed somewhere else. They wouldnt even consider replacing a $45 USB after we spend nearly $70k on a car.Initially we put $100 deposit for the S model. We were told the $ is nonrefundable unless we only changed the model we were getting in which case, the $ would apply towards the 2nd model we chose. We decided to go w the Y instead of S and had to put another $100 down. We never received $100 back for the S. After calling few times, we were told they submitted a claim and the regional manager has to approve it. Still waiting for that approval.Apologies for the long review but thought it was important to share our experience.I highly recommend the car. But their service needs a lot of work. It seems they dont care to focus on customer service because the car pretty much sells itself.

Very smooth experience picking up our new Model Y. Staff is professional and friendly.

Clean facilities and super friendly staff. Plus I got some seat time in this beauty while my car was serviced.

A great bunch of people that work here. They take care of those that walk through the door whatever the case may be.

No sticker shock here– Theres No Stickers!

A very strange, but low pressure, experience.It was pouring rain; but we had to take delivery of our car outside because they had put cars being picked up later inside. That’s just poor planning and bad customer service.Lack of weather accommodation withstanding, the customer service was superb. They had an issue getting our plates assigned, so they gave us new ones (instead of temporary plates.)

Hello,I accepted a Model Y from another dealer that was closer to where I live. A couple of weeks into ownership, my Grandson came to visit and noticed that the Tesla T was missing form from the drivers front wheel cap. I likely took delivery and never noticed this. Anyway, I called the original dealer, asked for help on this, even spoke to one individual but nothing was ever done - no call back - no nothing. I called Tesla Glen Allen/Richmond and immediately got help. The crew there sent me a new hubcap without question and it arrived by the weekend. Many, many thanks to all who were involved in helping me. Ill not forget the difference in service to be sure.Clint McCainProud Model Y Owner

Very efficient service center. Brought in my Y at 8:45am Appt. for a tow hitch install and HVAC sensor replacements. Was told it would probably not be done until 4:45pm but the service rep gave me a loaner car while I waited (very nice of him). It ended up being done by 11:45am same day. Install looks great. Thank you all.

Parking here is some how not good, but not difficult, Service is excellent, people here are knowledgeable, quick responsive. Make sure to book an appointment for test drives..!

Yes Caleb was great it was a great experience, the model Y is awesome

Had a test drive here. The test drive went well and they also allowed us to checkout some other vehicles we may be interested in. Eve answered all of our questions and was very helpful.

Friendly and informative. Tesla is the best car out there and seems to have a very long life span. Test drive was fun.

I came into Tesla early Feb 2020 to test drive the Model 3. For the last few years, I’ve had my eye on Tesla. In short I was sold after an hour drive! Our Specialist was Caleb and that same day, I placed my order online for a 2020 Model 3. What a great experience, no pushy sales reps! Caleb walked me through the online process and I customized my Model 3 to my specifications (full-self driving is a must, I had to have it). Now, the wait seemed like forever but it was only 6 weeks as quoted. A week before my Tesla arrived (March 2020) I was scheduled for pick-up. Pick-up day was Fantastic! I simply signed one paper and spent about 30 minutes checking the car over with Caleb and my Husband and then a quick how to from Caleb who was wonderful and I was done! Now, fast forward to now Sept 2020 still the same great service. I needed my filter checked and Tesla mobile service was on point just as they are whenever I have a question! There is so much to learn with this car and with the constant updates (it’s like a new car with each update) so, the exceptional service in person, on the phone and via text is appreciated! Tesla owner for life this car is amazing!

I had a Virginia State Inspection appointment. I brought my lunch and had just enough time to finish it before my car was ready to go.

Great customer service, just disappointed that I was unable to test Dr the model I made a reservation for.

I went for a test drive and had great service, but this location is clearly too small for the interest it generates. Between their cars and the visitor cars the lot was full and then some. The comically poor state of the road right at entrance is also off putting.Tesla should consider moving this location.

Mike at the front desk was very polite and a great help

I ordered a Model 3 back in March. Since then, no one has reached out to me regarding delivery and none of my phone calls have been returned.

Great showroom. Great staff. Do whats good for the world buy a Tesla S,3,X,Y today. Best car ever made . Light years ahead for the competition by far. Just wait for the Cyber truck.

Seamless, professional service! I arrived early for my appointment and they were still able to help me.

Nice Tesla Showroom.. Plz have one X version inside the showroom..

Every person that i had the pleasure of dealing with at this dealership was phenomenal. The whole experience I had here was outrageously good. Too good to be true it felt like. This is what car selling/buying should be. MAJOR kudos to everyone at this dealership.

We picked up our car from this location and were assisted by Michael. He was great and made it a really fun experience. He explained all the features of the car and how to adjust each of them. The showroom was very nice, and the cars are all beautiful. If you are interested in electric cars, or Tesla go by and check them out.

Just picked up a new Y, friendly staff, easy and touchless delivery.

Thank you, Tesla Richmond for always going above and beyond ! Had the nagging suspicion that the low tire pressure indicator on my tire had nothing to do with the cold temps outside... and I was right. :/ Occupational hazard- nails seem to drawn to me. You don’t know how much I appreciate being treated w/ respect when I walked in the service center today, (with no appt.) and asked you all to check my tire. Took my car back right away, found the nail, determined no repair possible and put a new tire on in less than an hour! So glad we took the Tesla Plunge and that Tesla has a service center/sales center in RVA!

How can you not love Tesla? Snow tires, & HW3 installed, awesome!

AWESOME!

They have the service process down to assembly line like efficiency. Waiting room is library quiet.

A little disappointing and frustrating since I drove 3 hours and didnt get to drive the vehicles I scheduled. Waited a few weeks for them to have a long range and performance model 3. Eventually I was told they had them in. Called this morning to double check. Made the appointment for the afternoon, get there and they say they dont have them, no explanation why. They say they have the long range and performance in another model. Test out the long range,get back and they say they dont actually have a performance model to test. How were they so off on what they had available?

Excellent service and good communication. Love their products. Best cars ever.

Finally had a chance to stop in and sit in a model 3. Catherine was very welcoming and helpful with my many questions. Plenty of folks on staff and several models to browse.

Very friendly staff, helpful, and attentive.

Very helpful. Got to demo both a 3 and a Y.

Rather than pushy salesmen, they have educators on site to tell you about the differences between the models, gas cars, and hybrids. They dont pressure you to buy any vehicles, and the entire atmosphere is pretty lax.

Great customer service

Can’t wait to make my purchase!

Phenomenal service!I needed the seats in a clients vehicle calibrated today Christmas Eve and Walker Smithson of the parts department help make this happen so we could deliver the vehicle to the client. My deepest thanks for facilitating this business to business service.

Great experience!

Drove here after a bad service experience in Tyson’s corner. Well worth the 2 hour drive for service. They really have it together here. I’ll be continuing to make the drive for all my future service needs. Awesome facility and staff that goes the extra mile. My service advisor Dustin kept me informed on my cars status throughout the day and answered all my questions. Dustin is a great Advisor and a perfect face for the Tesla brand.

Great customer service. I’m in the market for a new vehicle and decided to test drive the Model Y. The car was sanitized before my 30 minute contactless drive, all of my questions were answered, and I didn’t feel any pressure to buy or judgement about my current car that’s falling apart. Strongly leaning towards purchasing a Tesla when the time comes

I bought my Model X here, and the sales staff was knowledgeable and great to deal with. Anyone buys the same model today gets even better range and other improvements for the same price I paid! Teslas rate of improvement is amazing.Amazing cars! Friends dont let friends buy dinosaur-juice burning cars and trucks.

Amazing people here!

Great service

Model Y....great

Came to test drive a Model 3. The salesperson was very helpful and provided us with info. Took our contact information but did not reach out after the drive. Tried to contact salesperson for more information on availability or leasing but no response. Bought another brand.

Bright, high tech, but low pressure room where you can check out vehicles and see the service area. Sales team was friendly and helpful but never even asked me about buying (this is a positive comment, to be clear).

Most friendly staff Ive ever encountered at a dealership. Best car buying experience I have ever had and Ive had a lot of cars. Everyone has went above and beyond to answer my questions and loved that I was not there all day signing paperwork. Only took 10 mins and then I got my keys.

Every time we went there was such a welcoming atmosphere. All employees were nice, detailed, AND professional. Truly an amazing place. Looking forward to going back.

The salesman was great his name was Jeff and he was very informative and attentive.I definitely plan to purchase a Tesla in the near future.

Love this place. Its not a traditional dealership--the employees dont work on commission so theres no sales pressure. Just fun. We test drove several times and finally bought an X

Excellent customer service! The team at the Richmond Tesla store and service center adds tremendous value to the Tesla brand. The service team is personable and takes time to really get to know each customer to fully address each customers individual needs. And the complimentary car wash during a routine service visit was just extra icing on the cake! Thank you, and keep up the great work at Tesla of Richmond!

My service experience was 4 and not a 5 only because I did wait for 2 1/2hrs before they told me it was going to be 3 more hrs before my car would be ready. I normally wouldnt mind that but I had plans. They did give me a loaner so that did help. Everyone was very friendly and pleasant.

Professional team, incredible product, impeccable time discipline.

They were efficient, knowledgeable, and honest. Made delivery a breeze. Service calls likewise have been excellent. HIGHLY recommend this service center. Always have a loaner car ready and really know how to make us feel valued as a Tesla customer.

Super friendly and knowledgeable staff. I went for a test ride and now I want one. I recommend everyone should at least test drive one. I felt like a 4 yr old at Disney (seriously).

Bought model 3 and within my return policy the price dropped about 2k. After talking to a manager, they decide to cut me a check for the difference. Appreciate how easy the process was

The cars are really advanced and the sales process was pretty cut and dry. They have a vehicle that is in pretty high demand and they are very nice. I enjoyed the ride and Chris was my salesman was very pleasant and knowledgeable. I definitely recommend him if you are in the market.

Test drove the 3 a couple times at the end of last year in hopes of pre-ordering the Y. We had a great experience with the Richmond VA employees, they were knowledgeable, attentive, and helpful. Ended up ordering the long range AWD Y in December. We are just hoping delivery goes smoothly. :)

Fantastic support and service, always a pleasure working with everyone there. I was helped to place my order and answer questions even after hours. Very hospitable and awesome Tesla family members!!

Nice and knowledgeable. Never pressured me to buy anything. The mobile service tech they sent out was awesome!The service is absolutely superb. They didn’t try to weasel out of anything at all, changed drive unit, axels and hub.Everyone was very friendly, honest and pleasant. The tech that looked at the car (Art) was very well informed and great to deal with.They even gave me a loaner car for the day.

Relative to the parking lot the large building is split in two. The larger right side is Teslas showroom while the smaller left, a solitery garage door, is the entrance to the service center.Beyond the garage door the service center stretches way back and even to the right behind the showroom. The staff there were very friendly and helpful. Service to my Model 3 was performed in a timely and professional manner.I would recommend Tesla owners get out of warranty repairs or maintenance completed somewhere else, though. Cost of parts and labor is quite high.

Weve been down here a few times and the staff is always super helpful. Theyre knowledgeable, friendly, and happy to help provide owners & potential owners with the best service possible. We picked up our vehicle and the process was smooth.

Super awesome experience, great staff and I was skeptical at first but after owning for a few months my model 3 has actually saved me a lot of money. Im evening out from savings the increase in my monthly payment now but in 5 years once I pay the car off Ill be strictly rolling in the savings. Thank you Tesla. You rock!

Great service! Model Y is dope.

Very friendly and not pushy. They are very informative, but are not paid commission so there is no pressure to sell, sell, sell! The cars are so unique and beautiful.

Todd was very great! Since I did not bring my parent he took me out for a drive instead. He showed me all of the features I’ve been dying to try out! If you are around and want a test drive be sure to ask for Todd or any of the other awesome sales reps at Tesla!

I just felt like there was a definite lack of courtesy from the staff. Most were inattentive and the representative working with us seemed disinterested. The facilities lacked a finesse/comfort for it to specialize in such a luxury vehicle.

They were great! Everyone was friendly and helpful. They helped me schedule a test drive in short notice and I ordered my Tesla the following day!

I took the family to the Richmond Tesla store this afternoon. Everyone was super excited and my wife was dropping not so subtle hints that she wanted a Tesla. While standing next to a sign that read Experience Tesla today, no appointment necessary, we asked if we could test drive a Tesla. We were told there was a 2 week wait for test drives. When my wife pointed out that we were driving down from Fredericksburg and that the website didnt say anything about a wait time, the lady we spoke to was a bit rude and definitely dismissive. It completely colored the rest of our experience there. We were entirely ready to purchase a Tesla Model X today, but ended up walking out disappointed and deflated.Update 11/21/19 - We ended up getting a call from Tesla customer service not long after posting our review and they apologized for our bad experience. Since then we went ahead a ordered a white Model X and, while far from inexpensive, we couldnt be happier with our purchase. Its literally the best car weve ever owned. Its nimble, responsive, it plants firmly through turns, and when you hit the accelerator, it quickly brings a smile to your face. And I could spend all day talking about the tech. We still had some issues at times with the customer support at the Tesla store, but our Tesla MX is so awesome, its easy to overlook. Hopefully Tesla learns from their growing pains and resolves those issues going forward.

Great place 👌

So it is true what is said about the body panel fit quality. There were several Mark 3s on the lot, all had obvious alignment issues, even the one with the ready for delivery inspection report on the dash. Come on Tesla, you can do better.

Tried 3 times to lease a car. Got different prices for the same car each time. Never was able to get an appointment to meet my schedule to do the deal so I gave up.

I had a great experience with great service. The sales rep was polite and further feuled my interest in these incredible cars and the incredible movement of making electric vehicles marketable. Thank you for humoring an interested kid, Tesla!

Dealership quality service without the dealership feel. Nobody is pushing things you dont need. As you could expect, there is free Keurig coffee, teas, water bottles, and WiFi while you wait for your car to be finished.

Loved everything about it. Treated very well, and very clean.

Worst experience.. Whitney and kyla both are very rude and not helpful at all.. I bought my Tesla from this showroom and service was nothing but just horrible.. Whitney mentioned few times to me that they do not care if I buy or not just take it or leave it.. overall worst experience ever.. can’t wait to get Rivian on market..

Good place to do the business.

Amazing service during pick up. Amanda was top notch!

Excellent service. Clean, fast. Great buying experience.

Always helpful staff. Cool cars!

Todd was very helpful and showed us all the features of the cars. They are incredible. Todd was amazingly respectful and helpful and highly recommend anyone looking for a Tesla or just simply browsing the cars to see Todd. He was great.

Beautiful Tesla Store in Richmond. Great and service!

Friendly staff and better service than many other Car show rooms. The Manager can be a bit abrasive towards his employees though.

This is a great dealership. Super friendly and helpful. Tesla’s are the best car available.

A friend that had an appointment to test drive a Tesla asked if I wanted to go along. Of course I said yes. I didnt expect to drive and planned on just being a passenger but the sales associate asked if I wanted to drive as well. I said I would as long as my time behind the wheel would not decrease the driving time of my friend. I readily accepted when we had the assurance that we would each get a full test drive experience. I wont go into the details of driving the Tesla Model X as Im sure there are plenty of reviews about that. It was a total blast and suffice it to say that at the end of the test drive I feel like there are really only two classes of cars, Teslas and everything else.

Always first class service. Just took my car in for a new windshield, but they did all updates and safety checks too. Even washed the car. Ready earlier than estimated. Plus they gave me a loaner car.

Great store. Wendy our Tesla contact was a big help during the vehicle delivery.

Awesome

Trouble customer service. My scheduled pick up date has been moved 2 more times. All they have say is they dont control the logistics.. 🤷‍♀️ They make no other effort than this poor excuse for why a car ive been waiting months for is never here on time.

Great service, great cars. I cant believe Elon wanted to get rid of the showrooms.

Best cars ever and this is where we got our Model 3

Nice store, great people working there.

Great sales people who were not overbearing but readily available to help and answer whatever question asked. I did not buy but will give great consideration to buying from the sales person I met there.