We felt Nigel did a great job giving us information on a variety of mattresses. He was very helpful and straight forward assisting us in making our final decision. Excellent customer service.

We were on the market for a new mattress and decided to shop local. Mattress Firm on Glen Allen is only a short drive from more home, so we decided to see what they had. The salesman Ken was very helpful as he started asking us different questions regarding our likes and dislikes about our present mattress. After which he showed is several brands and comfort levels of mattresses. He allowed us to test drive all of them. He was very helpful and knowledgeable on all the aspects of the construction and durability of each mattress. With all the information we had, we decided to purchase the one we felt was best suited for us

Great product--Great salesman--Great delivery people--Why the two star review then? My order was incomplete and rather than communicate with me and give me the opportunity to reschedule when everything I purchased was in hand, they brought an incomplete order to my house and now I have to devote another day to their delivery system.DONT WASTE MY TIME...

I wasnt sure Which Mattress I Was Looking For,But With the help of Mattress Firm I Was Able ToFind My Dream Bed. Thank you For The Great Service.

I wanted some sheets for my Purple bed and I couldn’t fine none that stretch and cool to sleep on. So I had to come back to Mattress Firm to get the Purple sheets but I wanted to try the new ones. The old ones got lint balls on them and they were uncomfortable to sleep on, so I’m trying the new ones they are expensive, but I need them! I’m hoping that these sheets are better!The sales person there was very nice and polite. Thank you 😊

Are experience was amazing. They helped us get exactly what we wanted. I highly recommend you come here

My husband, son and I walked into Mattress Firm and was immediately greeted by Kenneth. He was knowledgeable about all the mattresses and he connected with my son with their shared back problems. He assisted my son, who is mentally challenged, treating him respectfully and taking his time to listen to him and not rushing him. (My son has a speech impediment) Kenneth was awesome helping us choose the best mattress for my son in our price range. I will definitely be recommending Mattress Firm to my friends and family.

I wanted to replace my mattress within a day of getting it but I was told I should wait the 7to 14 day break in period .I have done that and I still do not like this mattress and would like a refund .

Positive experience. Hadnt shopped for a mattress for years and was overdue. Ken was so nice and listened to my concerns for comfort and price. No pressure to buy. Was a pleasure to do business at this mattress firm location and will be back for future needs!

My husband and I bought a mattress today. I cannot say enough good things about Zack. Everything you’d hope for in a sales guy. Super knowledgeable and transparent. Gave us space and answered all of our questions. Great experience thanks to Zack!

We are really happy with Kriss our salesman. He walked us through the process and helped us feel good about our purchase. We had a little issue with what was delivered but he came in on his day off and got the issue fixed and delivery was made the next day. Delivery process was easy fast and very pleasant. Definitely would recommend this store to others.

Great experience at the Glen Allen store. Ken was very helpful!

Great customer service and quick delivery.

I had a great customer experience with Ken. I told him what I desired in comfort and style and my price range, and Ken met all my expectations. That’s a win-win customer experience.

Visited Matress Firm Glen Allen East store on 3/5. The salesman (Scott) was nice but did not sell us what we wanted. We specifically asked for a matress in a box so we could carry it home ourselves same day. He mentioned that they didnt have any still in the box, so I asked if he could check with another store. Scott told us that the other store had two available and they would hold it for us. Since we had already started the paperwork with Scott, we paid him as he suggested. That way we could quickly pickup the mattress at the next store. We drove 16 miles to the second store (Matress Firm Clearance on Laburnum Richmond VA) only to find out that the salesman, Stan, told Scott that he did not have any in the box. Ultimately, Stan helped us out and gave us a great deal on another matress in a box and he apologized for the inconvenience. We feel that Scott mislead us in order to get a sale.

I was looking online to see if the mattress that I recently purchased was on sale on Black Friday, and it was. So I tried calling Mattress Firm over the phone to do the price match as it was still within the 120 days of purchasing, and then the automated message told me to use the chat feature. The chat feature told me to submit a form or go into a store to do the price match in person. I went in person & I waited at least 20 minutes for the sales person to get to me as he was the only person working in the store & it was busy because it was Black Friday. He took down my information around 1:30p & gave me a call back at approximately 4:00p to assist me. The price match process was seamless and he was extremely helpful, but getting to what I was asking for made me jump through a lot of hoops. But, I saved $210!

Second trip after looking at a few competitors. The salesperson was polite and showed me a similar style that was a better fit. Discounted the delivery, and reminded me of the 120 price guarantee. Overall, a great, experience, assuming no issues with delivery. 🤣

I can’t say enough about Stan who helped us. He is so knowledgeable about all the products. Trust me we asked a lot of questions. He was so patient and kind and made certain we found the perfect mattress for our needs. And the bonus, it will be delivered in two business days. We are absolutely thrilled with Stan and Mattress Firm. Stan, I will recommend my friends because of you directly to your store.Thank you again for your expertise of all products and caring to get exactly what we needed.Tom and Darlene Murray

Tony the Salesforce team member at the VA Center Commons location on Brook road Route 1.Tony was a pleasure to work with and he was very capable of answering all of our questions and setting up our sale as advertised.

I find the staff helpful, the store is well kept and they have a great selection of products.

Vincent was very knowledgeable and helpful. He had us try a few different brands and types various firmness to make sure we got what we needed.

Stanley Miles made sure I found what I was looking for right away. Very patient & extremely helpful. The gentleman that assisted with picking up my items, at a different location, was just as wonderful. This is a very difficult time for all of us & these gentlemen went above & beyond. Thank you!

I visited the store twice and was met buy Ken both times. Ken was professional, knowledgeable and customer oriented.After our first visit we went across the street to their competition. Ken made a much greater impression on our than the competitors salesman. On the second visit we purchase a bed and fram.We would diffently recommend Mattress Firm to our family and friends.

Zach provided great customer service! Very knowledgeable and professional.

The sales person was very helpful and did not try to sell me more then what I asked for. Very refreshing such that I will go back to the same store the next time I need a new mattress.

Zach was a really cool guy and helped me pick out my first mattress with ease.

Great customer service and Mr. Wororsher is such a great gentleman. When I first walked in the store, I was greeted with such manners and professionalism. He introduced to to several mattresses, pillows and products. I highly recommend this location and services!!

Tandra was AMAZING and very helpful. Excellent service!

Helpful gal when I went in. Took time with me and was personable.

I came in last week with my husband and we were promptly greeted by Oderick. It was obvious we had no idea what we wanted. Without hesitation he guided us through the store inquiring about our needs, providing us with information while always being friendly and patient! He made the entire experience so much easier on us!!

When I called to ask a question about a mattress the woman who answered the phone, Tammy, was VERY helpful!! I wanted to order two mattresses and she ordered them for me on her end so I would get them delivered faster and all I had to do was pay. Very nice to work with and would definitely buy again from them!

Oderick was the best! He was so helpful and knowledgeable about the different types of mattresses. I am pretty picky and not so good at making decisions. I could tell he really wanted to help me get my perfect mattress. I would definitely recommend him to anyone!

Definitely the best experience I have had while shopping for a new mattress! Oderick was very helpful and knowledgeable. He listened to my needs and showed me the best options without being pushy. I am so grateful I chose this Mattress Firm! 10/10 would recommend.

I had planned to order a new mattress at some point later in the year and randomly popped into the store to sample a few mattresses and conduct more research. I had no intention of buying immediately. I really wanted to pick a few favorite brands, do more research, and shop around. However, the salesperson, Oderick, was super helpful and knowledgeable. I picked his brain about all my favorite options and he made me feel really comfortable pulling the trigger.

Tony was such great help! 10/10 customer service

Very friendly very knowledgeable of product

Today I moved 10 hours away from home just to find out that my mattress I ordered would NOT be waiting for me at my new apartment. Super unfortunate. I called around to a ton of stores trying to find a “mattress in a box” and thankfully got ahold of Tammy! She immediately offered to help me out and even called multiple stores in Richmond AND the surrounding area to find the mattress I was looking for. Once found, she had the mattress held for me and guided me through the payment/pickup process. She truly was my saving grace today!! I cannot rave about her enough!!

We worked with Tony this morning to find a new mattress. He was wonderful - knowledgeable and personable but not pushy at all. We loved the color coding for mattress firmness - that made it so super easy to find what we liked and compare our options. I have to be honest, I was dreading this experience based on the last time I tried to buy a mattress, but Tony made this not only painless but a pleasant experience overall!

Service was fantastic. The employee here was incredibly helpful and smart. Super knowledgeable, good place to shop!

While in the process of moving closer to family, I stopped in Mattress Firm to check out some new bedroom options. O’Derick was extremely informative. He asked if/what back problems I had, & showed me mattress options that would benefit my sleep habits (I had no idea firm mattress vs. soft could make such a difference). It’s refreshing to have such helpful Sales reps without pushing you for a sale on the spot. Absolutely going back once I start furnishing my apt!

Zach was very knowledgeable and there was no high pressure sales techniques which I really liked. Highly recommend.

I was recently visited mattress firm and Oderick helped me. HE WAS WONDERFUL!! I went in to look for a new yet AFFORDABLE mattress. I’ve been shopping around and was still unsure of what I wanted. After listening to my laundry list of “needs”, Oderick helped me narrow down my options and I was able to decide on the perfect mattress for me. I would recommend anyone to visit him at the Glen Allen location, he was knowledgeable, patient and honest! 5 STARS!! Thanks again!

Great service. Stan was accommodating and attentive to our needs. I would recommend this store and location.

Went back to see Tiffany today to catch the labor day sale. We are so excited about our new mattress! Shes very knowledgeable and delivery will quick and easy. Fantastic customer service!!!! Check her out asap!

Tammy was excellent. Will tell friends to definitely shop there. Customer service was above and beyond.

Great experience and the employee was even able to meet me at a closed location so I could have the mattress in time for a family visit. Will definitely return next time I need a mattress.

Oderick was extremely helpful and knowledgeable! He answered all of our questions and was able to find us the perfect setup for our needs. Highly recommend!

Oderick made my shopping experience much easier. He was incredibly patient as I tried almost every mattress in the store. He answered all of my questions without making me feel like he was just trying to make a sale. We crunched numbers and I walked out having made a great purchase with no buyers remorse.

Stan was awesome. Needed a mattress that was good for my back and he helped me pick the perfect one.

Trevor was very knowledgable and friendly! This was our first time visiting Mattress Firm and it was a great experience because of Trevor. I would definitely recommend this Location.

Excellent customer service and thorough explanation of all options. Definitely recommend!

Pleasurable shopping experience. Ken was helpful and friendly, no pressure.

The staff at this location were amazing in answering all of my questions and leading me towards the best bed for me! In particular, Tiffany made what could have been a stressful decision fun and easy. I would recommend them to my family.

Mason was funny and very helpful! He gave us options and was very detailed. We felt like we werent being rushed or pushed.

Excellent service, very knowledgeable and very clean.

Very great effective and efficient ask for Stan very professional a happy customer

I was impressed with the service and customer service! I knew right away I would make my purchase at this store.

Tiffany was very helpful and we were able to make our new mattress selection quickly. They answered all of our questions and made our trip worth while.

I had a great experience at Mattress Firm. The sales associate was very knowledgeable and provided me with information to consider about the different options that were available. I was very pleased and satisfied with my experience.

I usually hold off on reviews for things like this so I can really “try out” what I purchased... and let me tell you, my fiancé and I had been looking for a mattress for a while and couldn’t seem to find anything that worked well for both of us. Oderick was there to listen to our every concern. He was super knowledgeable, extremely professional and was determined to find us what we needed! It was very clear he knew what he was doing because my fiancé and I now sleep like babies! We have had the mattress for about a month and we are very happy with our overall experience!

Very easy, great service, and Tony really knows his mattress!!

If your looking for a guy that is gonna be honest and upfront when your trying to purchase your mattress Oderick is your guy. He knew the ins and outs for every mattress that could meet me and my wife needs. We were tired of the old springs and were looking for something to help with both of our troublesome sleeping habits and Oderick didn’t let us down. If you stop by Mattress Firm make sure to go to Oderick for the best customer service and help you can get in the business.

First time coming to a mattress firm and boy was I impressed. I was helped by Oderick who told me the positives and negatives of each mattress they had to show. I have major back pain at night when sleeping due to a herniated disc I had a few months prior and Oderick had just what I needed . He helped me choose the sleepy basic firm mattress and I have had consistent peaceful sleep for almost a week now. If your looking for someone to help you out Oderick is your Guy!

Had a great experience with Mattress Firm. Oderick was great, knowledgeable and helped us make our decision fast.

Oderick helped me pick my new mattress, very professional and attentive

Delivery was a10

Amazing experience, very organized store, with a great selection of mattresses. I can be so indecisive, but Oderick has excellent customer service skills, he helped me pick out the perfect mattress.

Tiffany was amazing and super helpful. Would definitely recommend coming in.

Great service, helpful staff, and very knowledgeable! Would definitely recommend to friends

Tiffany provided good customer service, greeted us as soon as we walked in the door, and was very informative about the mattress and made it very easy !

Professional delivery, thank you!

The associate was very friendly and knowledgeable very pleased

Tiffany was a great sales lady and my experience was awesome

Friendly staff answered all of my questions. Bought a mattress on the same visit

Purchased the mattress on black Friday. They then set up for delivery on Sunday. As soon as the guys left I sat on the mattress and one of the legs broke off on the adjustable base. I then called the office and they told me they would be right back to fix it. 15 min later the delivery guys tell me they cant fix it and would only come back to take the base which I wasnt going to sleep on the floor until a new one was on the way. I then call back the store and they tell me their district manager Oneil would give me a call the next morning when the opened. 2pm arrives and no call comes in. I call the store and speak with a different rep who which tells me he will email him because he doesnt have his number. About 2 hours goes by and the two calls me back saying he doesnt know anything about the situation and that he cant do anything but reset it up and cant talk to me. After some serious convincing Oneil finally aggred to call me. I speak with Oniel around 6pm that Monday and he tells me once they release the ticket we can put it in and they will call to set up delivery and we will discuss any kind of compensation after it is set up. Well Wednesday rolls around and they call me to set it up and tell me Oneil will call back to discuss compensation. I called Oneil several of times and left multiple text and guess who never returned any phone calls....this guy. Tuesday comes around and I get a phone call from a survey company and express my diapleasurement with a robot and not even 1 hour after that one of the reps calls and says the compensation has gone through for $150. After paying over $2200 For a mattress having to deal with all of this lack of communication on their part, $2200 now $2050 is definitely not worth all the hassle and I couldnt recommend them in the future.

Easy, low pressure mattress buy..

Excellent attention

Great experience!

I like this place

Fake he scammed it from outta windows